78 Field Technician Oil Gas jobs in Austin

Job DescriptionJob Description

We’re cutting-edge innovators. We’re changing an industry. We’re making a real difference.

Inc. Best Place to Work award winner, Document Crunch builds AI-powered software tools for the built world. As the construction industry’s leading AI risk reduction platform, we help project teams manage risk faster and smarter—reviewing documents in seconds, guiding decisions with built-in best practices and assisting with on-the-job questions and tasks. By cutting through the noise, we empower teams to confidently make informed decisions that reduce risk from bid to closeout. Our company is people-focused and values-driven. We know that to achieve great things, you need a great team, and our “Crunchers” go above and beyond in everything they do. In addition, everyone on our team stays true to our core values, a must if you’d like to become a Cruncher.

Core Values:

We Are Lion-Hearted
We thrive together as a team and in a community. Our network is our superpower, so we look to always invest in long-term relationships, built on integrity, empathy, and authenticity.

We Are Fiercely Inspired 
The privilege of this opportunity and the people we share it with inspires us all. We are fiercely committed to realizing our potential and relentless in pursuit of winning big.

We Are Growth-Minded 
Our evolution is essential to continue thriving. We are committed to pushing our limits, learning, growing, and evolving, because this is what makes for a great life experience.

About This Role:
Document Crunch is seeking a full-time Technical Support Engineer to join our energetic and tight-knit team. You’ll be working with everyone in the company to provide excellent support to our customers and great visibility into the customer experience to our product and development teams. Our customers use our platform to perform daily tasks and need the expertise provided by our Technical Support organization.

Key Responsibilities: 

• First and second level investigations of customer reported problems

• Customer support via phone, email, and chat

• Documentation of customer interactions

• Clear and thorough documentation of bug reproduction steps, customer requests, and troubleshooting articles

• Perform customer onboarding activities as needed

• Demonstrate product capabilities

• Maintain database of customer issues to help guide product and development decision making

• Testing pre-release features and bug fixes to ensure they meet customer expectations

• Be the voice of the customer within the company

• Help create knowledge base documentation

Requirements

Skill Set:

• High School diploma required, Bachleors degree
• 3+ years of experience providing technical support for a web application

• Strong customer service ethic

• Strong understanding of web application frameworks and infrastructure

• Proficiency in diagnosing and troubleshooting browser-side and server-side issues

• Comfort communicating with both technical and non-technical stakeholders
• Experience supporting Microsoft Word Add-Ins

• Experience supporting email delivery services

• A strong desire to resolve users’ issues and get things done

• Excellent organizational skills

Benefits

Whether it’s Wednesday lunch in our offices, company-wide offsites or quarterly volunteering opportunities, we are always looking for ways to keep our employees happy and engaged with their teammates, whether your work schedule is hybrid or fully remote. Our benefits include:

• World class medical, dental, and vision benefits

• Participation in the employee stock option program

• Flexible Time Off Policy

• Ability to participate in our 401k

• Company paid Short Term , Long Term and Life Insurance

• Paid Parental Leave

• Monthly technical allowance

• Getting in close to the ground floor of an incredibly high-growth business

• Substantial internal growth opportunities and emphasis on personal & professional development

We value , equity, and in everything we do. It is our policy to provide equal opportunity to all people without regard to , , , , marital status, veteran status, , , , , , or any other legally protected category. 

Technical Support Analyst

Job Description:

We are on the lookout for a dedicated individual to join our friendly and forward-thinking team as a Technical Support Analyst. This role is crucial in providing top-notch technical product support to customers through various channels, including inbound calls, emails and Microsoft Teams Meetings.

We are seeking a dedicated and enthusiastic individual who excels in delivering exceptional service and consistently goes above and beyond for our customers. Your primary responsibilities will include handling customer inquiries with professionalism and efficiency, troubleshooting technical issues, and providing tailored solutions to meet customer needs. You will also document customer interactions accurately, liaise with internal teams and stakeholders to resolve issues promptly, and ensure effective communication with all parties involved to maintain a high level of customer satisfaction.

If you have a passion for customer service, technology and a commitment to exceeding customer expectations, we would love to hear from you.

Key Responsibilities:

• Provide expert technical support via calls and our ticketing system.

• Troubleshoot and resolve technical product issues efficiently.

• Handle time-sensitive issues with prompt and clear communication to customers.

• Document discoveries with clear reproduction steps and detailed analysts.

• Maintain a high level of solves per month.

• Maintain 20 or more outbound calls per month.

• Achieve and maintain a customer satisfaction score (CSAT) of 95% or more.

• Ensure quality escalations to the Advanced Support team with precise reproduction steps.

• Recognize the severity of issues and react appropriately.

• Identify and report on trends or product knowledge gaps.

• Foster strong collaborative relationships within the immediate team and other departments.

• Promote the use of our resources to empower customers.

• Document and update customer records accurately based on interactions.

• Continuously maintain and improve a knowledge base of the product and services.

• Ensure a customer-first approach by keeping customers updated and fully answering tickets.

• Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.

• Assist customers with product usage and troubleshooting, ensuring a positive customer experience.

• Follow up with customers to ensure their issues are resolved to their satisfaction.

• Gather customer feedback to improve service delivery and product offerings.

• Ensure a customer-first approach by keeping customers updated and fully answering tickets.

• Consistently achieve all KPI’s set.

Your Day-to-Day:

• Engage with Customers: Spend your day handling inbound and outbound inquiries, via phone and our ticketing system, ensuring customers get the support they need.

• Troubleshoot Issues: Dive into troubleshooting and replicating customer-reported issues to find solutions.

• Documentation: Document discoveries with clear steps and thorough analysis for internal reviews.

• Problem Assessment: Assess the severity of issues and react accordingly to provide swift resolutions.

• Timely Resolutions: Tackle time-sensitive issues with a focus on delivering timely and clear communication to customers.

• Trend Identification: Identify and report on trends or product knowledge gaps to help improve our services.

• Internal Collaboration: Build collaborative relationships within other departments to enhance the support process.

• Customer Empowerment: Promote the use of our resources to help customers pro-actively solve their problems.

• Record Maintenance: Update customer records based on interactions, keeping everything up to date and accurate.

• Knowledge Base: Continuously help maintain and improve a knowledge base of our evolving product and services.

Experience:

• 1-2+ years of customer support or technical support experience

Perks? We have plenty.

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($00 wellness credit and 360 fitness reimbursement annually)

• Library of on demand career development options and ongoing training offerings

Dig deeper about who we are:

• Who is Sage:

• Life at Sage:

• Our Values & Behaviors:

• How we make a difference:

• Sage Business Cloud - SaaS for Every Business:

#LI-MT1

Function:

Customer Operations

Country:

United States

Office Location:

Austin

Work Place type:

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

**Introduction**
You:
We are seeking individuals with are passionate about technology, to provide complex support services of our SaaS solutions. Reporting to the Manager of Technical Support, this individual will work closely with our customers and Customer Success Managers to provide break-fix support, operational maintenance, and premium support services. This position is an integral part of IBM Cloudability's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.
Us:
IBM Cloudability support is a global 24/7 team whose mission is to provide our customers with world class support. We strive to go above and beyond for our customers ensuring their success using our IBM Cloudability products.
**Your role and responsibilities**
What we want you to do:
- Support and maintain customers who have implemented the IBM Cloudability SaaS solution, resolving customer issues in a timely fashion.
- Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc.)
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
- Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
- Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
- Collaborate with other departments in the company to achieve customer satisfaction.
Basic Qualifications:
- 3+ years of technical support, system implementation/administration experience
- 4 year degree in engineering, computer science, MIS, finance or equivalent preferred
- Basic programming skills, e.g. HTML, SQL
Preferred Qualifications:
- Knowledge and application of Cloud Service Providers
- Skilled at working with Databricks
- Experience with Cost Allocations and Optimizations
**Required technical and professional expertise**
Basic Qualifications:
- 3+ years of technical support, system implementation/administration experience
- 4 year degree in engineering, computer science, MIS, finance or equivalent preferred
- Basic programming skills, e.g. HTML, SQL
**Preferred technical and professional experience**
Preferred Qualifications:
- Knowledge and application of Cloud Service Providers
- Skilled at working with Databricks
- Experience with Cost Allocations and Optimizations
- API experience
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Technical Support Analyst
Job Description:
We are on the lookout for a dedicated individual to join our friendly and forward-thinking team as a Technical Support Analyst. This role is crucial in providing top-notch technical product support to customers through various channels, including inbound calls, emails and Microsoft Teams Meetings.
We are seeking a dedicated and enthusiastic individual who excels in delivering exceptional service and consistently goes above and beyond for our customers. Your primary responsibilities will include handling customer inquiries with professionalism and efficiency, troubleshooting technical issues, and providing tailored solutions to meet customer needs. You will also document customer interactions accurately, liaise with internal teams and stakeholders to resolve issues promptly, and ensure effective communication with all parties involved to maintain a high level of customer satisfaction.
If you have a passion for customer service, technology and a commitment to exceeding customer expectations, we would love to hear from you.
Key Responsibilities:
- Provide expert technical support via calls and our ticketing system.
- Troubleshoot and resolve technical product issues efficiently.
- Handle time-sensitive issues with prompt and clear communication to customers.
- Document discoveries with clear reproduction steps and detailed analysts.
- Maintain a high level of solves per month.
- Maintain 20 or more outbound calls per month.
- Achieve and maintain a customer satisfaction score (CSAT) of 95% or more.
- Ensure quality escalations to the Advanced Support team with precise reproduction steps.
- Recognize the severity of issues and react appropriately.
- Identify and report on trends or product knowledge gaps.
- Foster strong collaborative relationships within the immediate team and other departments.
- Promote the use of our resources to empower customers.
- Document and update customer records accurately based on interactions.
- Continuously maintain and improve a knowledge base of the product and services.
- Ensure a customer-first approach by keeping customers updated and fully answering tickets.
- Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
- Assist customers with product usage and troubleshooting, ensuring a positive customer experience.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Gather customer feedback to improve service delivery and product offerings.
- Ensure a customer-first approach by keeping customers updated and fully answering tickets.
- Consistently achieve all KPI's set.
Your Day-to-Day:
- Engage with Customers: Spend your day handling inbound and outbound inquiries, via phone and our ticketing system, ensuring customers get the support they need.
- Troubleshoot Issues: Dive into troubleshooting and replicating customer-reported issues to find solutions.
- Documentation: Document discoveries with clear steps and thorough analysis for internal reviews.
- Problem Assessment: Assess the severity of issues and react accordingly to provide swift resolutions.
- Timely Resolutions: Tackle time-sensitive issues with a focus on delivering timely and clear communication to customers.
- Trend Identification: Identify and report on trends or product knowledge gaps to help improve our services.
- Internal Collaboration: Build collaborative relationships within other departments to enhance the support process.
- Customer Empowerment: Promote the use of our resources to help customers pro-actively solve their problems.
- Record Maintenance: Update customer records based on interactions, keeping everything up to date and accurate.
- Knowledge Base: Continuously help maintain and improve a knowledge base of our evolving product and services.
Experience:
- 1-2+ years of customer support or technical support experience
Perks? We have plenty.
- Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
- Comprehensive health, dental and vision coverage
- 401(k) retirement match (100% matching up to 4%)
- 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
- 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
- 5 days paid yearly to volunteer (through Sage Foundation)
- $5,250 tuition reimbursement per calendar year starting 6 months after hire date
- Sage Wellness Rewards Program ($00 wellness credit and 360 fitness reimbursement annually)
- Library of on demand career development options and ongoing training offerings
Dig deeper about who we are:
- Who is Sage: Life at Sage: Our Values & Behaviors: How we make a difference: Sage Business Cloud - SaaS for Every Business: Operations
Country:
United States
Office Location:
Austin
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

Job DescriptionJob DescriptionAbout Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview
Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client offices in New York City.

The Technical Support Engineer, Field will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.

Primary Responsibilities

• Primary responsibilities are descriptive and not restrictive in nature
• Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively
• Provides one-on-one end-user problem resolution for client (PC) software and connectivity
• Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed
• Acts as remote hands for engineering staff onsite as needed
• Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles
• Provides assistance to Tier 2-3 staff with problem research and documentation

Have the Ability to:

Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by supporting and communicating in an effective and professional manner at all times.

Knowledge of:

Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure.

Minimum Qualifications

Candidates must meet the minimum qualifications as detailed below or have an equivalent of documented experience. Equivalency decisions are made based on a combination of education and experience that would likely provide the required knowledge and abilities. 

Experience:

• 2+ years providing end-user support for current PC desktop and application software
• 2+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment
• 2+ years providing support for an enterprise level userbase in either the legal or financial services industry

Special Requirements:

• Must be able to sit for prolonged periods of time in front of a computer
• Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking
• Must have excellent written and oral communication skills       

Powered by JazzHR

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A Support Technician is someone who assists end users with technical support of desktop computers, applications, networks, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. This position may also assist in the maintenance and testing of network servers and associated equipment. The position's responsibilities require independent analyses, communication, and problem-solving. This position will be considered Tier 1 out of a 4 Tier support model. Skills Required: • Motivated • Care for others and your job • Good time management and multi-tasking skills. • Ability to learn well on the fly and retain information. • Hardworking and motivated. • Organized and able to keep up with ongoing documentation requirements. • Ability to follow written, verbal, and digital directions. • Ability to lift 50lbs. • Must be career-oriented and results-driven. • Must have great customer service skills. • Must have great communication skills. • Problem-solving. • Problem analysis. Benefits We are committed to providing our employees with the support they need. We offer eligible colleagues an attractive benefits package that includes medical, well-being, dental, and vision benefits along with some unique benefits including: • Medical, Dental, Vision, Life Insurance and HSA • Unlimited Paid Time Off ( PTO ) and Personal Leave • 401K • Professional Certification Assistance and Reimbursements • Employee Discounts include Tickets, Retail, Gym Membership, Education Apps, Identity Theft Protection, etc. Responsibilities: • Telephone/email-based triage and online resolution of support tickets • Updating field notes and tracking support time by the customer • On-site support at customer locations located in the Austin metro area Responding to and resolving issues after-hours as part of our on-call rotation Qualifications: • Any of the following - A+, Network+, Microsoft Certification. Not required but nice to have • AA degree or equivalent work experience • Reliable personal transportation with a valid driver's license and liability insurance • Customer service experience • Related experience and training Compensation: $35,000 - $45,000

• Telephone/email-based triage and online resolution of support tickets • Updating field notes and tracking support time by the customer • On-site support at customer locations located in the Austin metro area Responding to and resolving issues after-hours as part of our on-call rotation

Job Summary

Within the HP Printing press family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of knowledge of Mechanical and Electrical job skills, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. Deliver reactive and proactive activities according to the Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems and onsite technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for HP Total Customer Experience as well as the revenue growth, profitability, and account retention.

Responsibilities

• Applies developed knowledge of Customer Experience as well as the revenue growth, profitability, and account retention. company policies and procedures to complete a wide variety of difficult assignments/tasks.

• Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment.

• Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. Job require 50% travel in supporting customers and training needs

• Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.

• Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.

• Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.

• Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.

• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.

• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.

Education & Experience Recommended

• Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.

Knowledge & Skills

• Customer Relationship Management

• Customer Support

• Field Service Management

• Hand Tools

• Key Performance Indicators (KPIs)

• Preventive Maintenance

• Safety Standards

• Technical Services

• Technical Support

• Technical Training

• Test Equipment

Include the following in all US job postings for hourly/non-exempt roles:

The pay range for this position is $24.00 to $33.65 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 13 paid holidays

• 15 days paid time off (US benefits overview ( )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Job Summary**
Within the HP Printing press family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of knowledge of Mechanical and Electrical job skills, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. Deliver reactive and proactive activities according to the Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems and onsite technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for HP Total Customer Experience as well as the revenue growth, profitability, and account retention.
**Responsibilities**
+ Applies developed knowledge of Customer Experience as well as the revenue growth, profitability, and account retention. company policies and procedures to complete a wide variety of difficult assignments/tasks.
+ Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment.
+ Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. Job require 50% travel in supporting customers and training needs
+ Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.
+ Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.
+ Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.
+ Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
+ Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.
+ Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.
**Education & Experience** **Recommended**
+ Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.
**Knowledge & Skills**
+ Customer Relationship Management
+ Customer Support
+ Field Service Management
+ Hand Tools
+ Key Performance Indicators (KPIs)
+ Preventive Maintenance
+ Safety Standards
+ Technical Services
+ Technical Support
+ Technical Training
+ Test Equipment
**Include the following in all US job postings for hourly/non-exempt roles:**
The pay range for this position is $24.00 to $33.65 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Pay varies by work location, job-related knowledge, skills, and experience.
**Benefits:**
HP offers a comprehensive benefits package for this position, including:
+ Health insurance
+ Dental insurance
+ Vision insurance
+ Long term/short term disability insurance
+ Employee assistance program
+ Flexible spending account
+ Life insurance
+ Generous time off policies, including;
+ 4-12 weeks fully paid parental leave based on tenure
+ 13 paid holidays
+ 15 days paid time off (US benefits overview ( )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Alternate Locations:** Work from Home
**Work Arrangement:**
Remote : Work at home employee
**Relocation assistance:** is not available for this opportunity.
**Requisition #:** 74924
**The Role at a Glance**
The Role at a Glance
The AVP, Annuity Product Technical Support role will primarily be responsible for the development and oversight of Excel-based projection calculators to validate the accuracy of administration and illustration systems alongside of internal online tools and third-party platforms.
This leader will provide strategic guidance and mentorship to the team responsible for annuity technical support. This position will act as a liaison to internal and external stakeholders as well as third party platforms to ensure seamless technical delivery of product offering, drive continuous innovation and efficiency. This position will provide complex, forward-thinking analysis and technical direction for the annuity product team, translating technical requirements into actionable tasks, acting as a subject matter expert to various stakeholders, providing support in technical analysis of the various platforms while ensuring the delivery of routine assignments/projects.
**What you'll be doing**
What you'll be doing
- Builds the vision of the technical support function and evaluates how agile and admin system modernization can be embedded within the function.
- Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives supporting testing resources for the annuity product suite.
- Identifies strategic opportunities to improve the quality and quantity of the benchmark test tools developed and maintained by the team.
- Builds allies & relationships across departments, external systems providers, and leverages allies to build consensus on technical accuracy of annuity product calculations.
- Coaches and provides subject matter expertise to team members and internal/external stakeholders on business process improvement and Agile capabilities.
- Leads the development of process documentation and maintains an inventory of test resources.
- Applies mastered technical product knowledge to meet legislative, regulatory, taxation, and treatment of products.
- Maintain knowledge on current and emerging development/trends for assigned area(s) of responsibility, assess the impact, and collaborates with stakeholders to incorporate new trends and developments in the current and future solutions.
- Apply mathematical concepts such as probability, statistics, modeling, percentages, ratios, and proportions to practical solutions. Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Define problems, collect data, establish facts and draw valid conclusions.
- Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail and accuracy.
ADDITIONAL POSITION RESPONSIBILITIES
- Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
- Remains current in profession and industry trends.
- Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes
- Performs other duties as required.
**What we're looking for**
EDUCATION AND EXPERIENCE
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
- 10+ Years experience in modeling or programming directly related to the specific responsibilities of this position. (Required)
- Deep understanding of annuity products and markets (required).
- Advanced Spreadsheet (Excel) and programming experience with VBA or other similar languages.
- Demonstrated analytical and problem-solving skills, detail-oriented, independent, motivated, innovative.
- Strong written and verbal communication skills.
- Ability to read, analyze and interpret both internal and external documents.
- Ability to work with others in a collaborative team environment
- Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues).
- Demonstrates solid project management skills, including critical ability to coordinate and balance multiple projects under pressure in a time-sensitive environment and meet deadlines.
**Application Deadline**
Applications for this position will be accepted through September 30th, subject to earlier closure due to applicant volume.
**What's it like to work here?**
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
**What's in it for you:**
+ Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
+ Leadership development and virtual training opportunities
+ PTO/parental leave
+ Competitive 401K and employee benefits ( Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ Work arrangements that work for you
+ Effective productivity/technology tools and training
The pay range for this position is $125,800 - $229,100 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
**About The Company**
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook ( , X ( , LinkedIn ( , Instagram ( , and YouTube ( . For the latest company news, visit our newsroom ( .
**Be Aware of Fraudulent Recruiting Activities**
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
**Additional Information**
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling .
This Employer Participates in E-Verify. See the E-Verify ( notices.
Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.