72,285 Financial Services Supervisor jobs in the United States

Purpose of Job

This position is responsible for the coordination of all activities related to the billing process. Ensures that billing activities are accurately performed according to departmental processes, procedures, and policies.

Job Functions

1. Provides direct supervision of the Patient Account Representatives in Patient Financial Services. Supports the department director/manager through development of programs, goals and objectives consistent with those of the organizations overall strategic plan and initiatives.
2. Supervises staff resources by overseeing the recruiting, selecting, hiring and orienting qualified individuals. Evaluates staff performance in an accurate, consistent, objective and timely manner. Assists in the development of core position hiring strategies and ensures opportunities for professional development. Contributes a cohesive billing, customer service, and other support functions of Patient Financial Services department committed to providing distributive, clinical and service quality to all customers.
3. Serves as a resource to staff by answering questions, assisting with problems, and providing training as necessary.
4. Implements quality and performance improvement measures for the business office.
5. Carries out functions with an awareness of operating expenses and key indicators within the budget for Billing, Customer service, and other support functions in Patient Financial Services. Supports department director/manager in quality improvement efforts and service delivery that contributes to the overall success and financial viability of Patient Financial Services.
6. Reviews and monitors applicable processes, policies and procedures. As assigned, ensures compliance with local, state and federal regulatory agency standards.
7. Reviews and resolves issues related to claim generations, clean claim ratios, rejected, denied billings. Determines the accuracy of charge capture, missing charges, late charges, covered and non-covered charges. Ensures timely submission and acceptance of claims to all payers.
8. Proactively identifies and acts upon improvement projects and opportunities through observation, data analysis, engagement with partners, review of external impact factors and best practices, as well as ongoing communication with leadership and staff.
9. Elevates issues with payers and reports improvement as appropriate.
10. Carries out functions to assist department director/manager with vendor management to include: access, invoicing, and customer service.
11. Other duties as assigned.

Minimum Education/Work Experience

• High School graduate or equivalent
• 1-2 years Hospital and/or Clinic billing experience with emphasis on accurate and timely billing, insurance claims management, patient account management, and compliance and regulation knowledge

Preferred Qualifications

• Familiar with medical terminology

Knowledge/Skills/Abilities

• Professional presence and effective interpersonal skills
• Demonstrated ability to supervise and coach a team
• Excellent communication and influencing skills and ability to build strong working relationships at all levels
• Ensures excellent service with a high degree of urgency to internal and external customers
• Demonstrated computer aptitude in computer programs including, but not limited to mastery of the Microsoft Suite as well as familiarity with HR-specific platforms for timekeeping and scheduling, and HME-specific programs
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above.
• Knowledge of insurance functions
• Capable of making independent decisions with the use of good critical thinking and problem solving skills

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

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We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.
JOB SUMMARY:

This position is responsible for managing the Refunds, Patient Reps and Self-Pay Collectors. The supervisor will manage all self-pay and third-party refunds and approve all refunds. The management of the self-pay collectors along with the patient reps, this employee will oversee all phone calls, statement issues, and budget plans. This supervisor will have complete management of the Payroll Patient payments.

This position is responsible for supervising the Medicare, Medicaid, Government and Commercial Patient Account Representatives. The supervisor is responsible for maintaining the accounts receivable for assigned sections and for ensuring accurate and timey payment for all claims. Claims are appealed when necessary and all correspondence is processed in a timey manner. Assist staff with daily operational issues.

REPORTS TO:

JOB SPECIFIC RESPONSIBILITIES:

• Develop staff job descriptions. Evaluate staff performance and provide timely and factual
feedback as necessary. Complete performance appraisal s according to hospital policy.
• Keep the Director / Assistant Director of Patient Financial Services regularly informed of issues,
recommendations for improvement and ongoing operational events.
• Develop and implements customer service initiative in the Patient Accounting / Collections
Department.
• Management of the ARCTR Credit Balance Report and Budget Plan Reports.
• Correct all Patient Accounting errors when noted and inform the proper supervisor/employee of
errors and what measures should be taken to prevent reoccurring errors.
• Supervision of all Patient Reps and take any overflow of calls and assist with any customer
service issues.
• Supervision of the Self - Pay collectors and maintain their incentive pay report. Must be able to
assist with problem solving and customer service.
• Management of all refunds. Must approve all refunds and be able to solve any issues with
refunds.
• Maintain collections requirements and ascertain budget plans as set as required.
• Assist any employee within the Patient Financial Services Department with any problems,
issues, or concerns. Work all correspondence within 48 hours.
• Has a working knowledge of the benefits and reimbursement policies/rules for billing and
collections.
• Understand all FSCs, transaction codes and denial codes and their proper use.
• Determine primary and secondary payers according to rules and regulations.
• Appeal/resolve all denied claims.
• Ascertain that follow-up is conducted every 30 days either by phone or through email/letter
contact with the insurance companies.
• Make accurate and complete documentation on all visits worked.
• Retain all remittance advices/EOBs.
• Schedule and hold ongoing education/status meetings to assure employees maintain interest
and an acceptable level of knowledge regarding their job duties.

EDUCATION AND EXPERIENCE:

• College degree in business related field or equivalent experience
• Supervisory skills
• Medical and insurance terminology

REQUIRED LICENSURES/CERTIFICATIONS/REGISTRATIONS:

None required

SKILLS AND ABILITIES:

• Ability to communicate both verbally and in writing
• Mainframe computer skills
• Basic accounting and detailed clerical skills
• Possess customer relation skills
• Highly technical and problem solving skills
• Ability to adapt to changes

INTERACTION WITH OTHER DEPARTMENTS AND OTHER RELATIONSHIPS:

Constant interactions is required with Admitting, Utilization Review, Fiscal Administration, Resource Assistance, Health Information Systems and Information Systems. Frequent interaction is required with all revenue generating departments. Interaction with other departments shall occur as needed.

PHYSICAL CAPABILITIES:

Work is of medium demand, walking, sitting and standing most of the time while on-duty. Occasional lifting of equipment is required. Adequate hand/eye coordination and fine motor skills required for typing. Talking and hearing is essential in dealing with co-workers and customers.

ENVIRONMENTAL/WORKING CONDITIONS:

Work in a well-lighted, heated and ventilated building. Hours may vary to accommodate needs of other departments.

DIRECT REPORTS:

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.*

We are seeking a dedicated and friendly Customer Service Representative to join our team at Climate Control Systems of Greenwood INC. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.

• Answer incoming customer inquiries via phone, email, and in-person
• Assist customers with product information, pricing, and orders
• Resolve customer complaints and issues in a timely and efficient manner
• Process returns, exchanges, and refunds according to company policies
• Maintain accurate customer records and documentation

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and CRM software

If you are a customer-focused individual with a passion for helping others, we would love to hear from you. Apply now to join our team at Climate Control Systems of Greenwood INC!

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. This role requires effective communication skills, a strong ability to handle inquiries, and a commitment to resolving customer issues efficiently.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Process and manage customer accounts with attention to detail.
• Maintain records of customer interactions and transactions through data entry.
• Collaborate with team members to improve service delivery and client experience.
• Utilize Microsoft Office applications for documentation and reporting purposes.
• Demonstrate strong phone etiquette while engaging with customers.

Skills

• Proficiency in English; multilingual or bilingual skills are highly desirable.
• 2-3 years of recent Call Center experience is required !
• Strong communication skills with the ability to convey information clearly and effectively.
• Own internet is required.
• Must be flexible to work 1st or 2nd shift, with one Saturday out of a month.
• Excellent typing skills (35 wpm) with attention to detail for accurate data entry.
• Strong analytical skills to assess customer needs and provide appropriate solutions.
• Proficient computer skills, including knowledge of Microsoft Office Suite. We invite motivated individuals who are passionate about delivering excellent customer service to apply for this exciting opportunity.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Work Location: Remote

Customer Service Representative Job Description

A Customer Service Representative interacts with customers to provide information, resolve issues, and promote products or services. They are the primary point of contact for customers, addressing inquiries, complaints, and feedback.

Primary Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide accurate information about products or services
- Process customer transactions and manage accounts
- Identify and escalate complex issues to senior staff or specialized teams

Essential Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Proficiency in customer relationship management (CRM) software and other technology tools
- Strong attention to detail and organizational skills

Roles & Responsibilities:
- Handle customer complaints and provide solutions
- Build sustainable relationships with customers through open and interactive communication
- Meet sales targets and call handling quotas
- Keep records of customer interactions and maintain accurate documentation
- Collaborate with internal teams to resolve customer issues and improve overall customer experience

Education Requirements:
- High school diploma or equivalent required
- Associate's or bachelor's degree in business, communications, or related field preferred
- 1-2 years of experience in customer service or related field

Day-to-Day Duties:
- Respond to customer inquiries and resolve issues
- Provide product or service information to customers
- Process customer transactions and manage accounts
- Identify opportunities to upsell or cross-sell products or services
- Maintain knowledge of products or services and stay up-to-date on industry trends

The job description provides a clear overview of the Customer Service Representative role, highlighting key responsibilities, essential skills, and education requirements.

We are seeking a friendly, solution-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing a positive experience with our brand. The ideal candidate is empathetic, patient, and committed to customer satisfaction.

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
• Maintain detailed and accurate customer records using CRM tools or ticketing systems
• Escalate unresolved issues to the appropriate internal teams when necessary
• Provide information about products, services, policies, and promotions
• Follow up with customers to ensure their issues are resolved
• Meet individual and team performance metrics (e.g., response time, resolution time, satisfaction score)
• Maintain a positive, empathetic, and professional attitude toward customers at all times

• High school diploma or equivalent (Associate or Bachelor's degree a plus)
• Proven experience in a customer service role (retail, call center, or online)
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency with customer service software, CRM platforms, or help desk systems (e.g., Zendesk, Freshdesk, Salesforce)
• Ability to stay calm under pressure and handle challenging situations

We are seeking a friendly and reliable Customer Service & Helpdesk Representative to join our team. You will be the first point of contact for customers, assisting with questions, resolving issues, and ensuring a positive experience.

Responsibilities:

• Troubleshoot basic technical issues.
• Escalate complex problems when necessary.
• Keep accurate records of interactions.
• Follow up to confirm resolution and satisfaction.

Requirements:

• Good communication and problem-solving skills.
• Basic computer knowledge and willingness to learn new software.
• Patience and a customer-focused mindset.
• Previous customer service experience is a plus but not required.

Benefits:

• Flexible hours
• Remote work available
• Training provided
• Weekly pa

If you are organized, helpful, and enjoy working with people, we’d love to hear from you!

We are looking for a friendly, tech-savvy, and solutions-focused individual to join our team as a Customer Service & Helpdesk Representative. You will be the first point of contact for customers, assisting them with inquiries, troubleshooting.