25 Fmcg jobs in Columbus

At-a-Glance:
Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Customer Service Representative!

Position Type:

• Contract
• On-site

Required:

• Preference for 1 of the following:

• College Degree OR
• Previous contact center experience.

• At least 1 year of customer service, sales, or call center experience.
• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center.
• Highly professional, career driven, and committed to World-Class Service.

Responsibilities:

• Handle incoming phone calls regarding various service inquiries on accounts.
• Respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
• Functional support areas include Cash Management products and services, Online and Mobile app, and general account or financial related inquiries.

Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Bharat at to learn more.

Bearing Distributors Inc. (BDI) is the leading and fastest growing privately held global supplier of industrial products and services to companies throughout the world. Our commitment to customer service and technical expertise have been the trademark of our success and global expansion.

BDI's Brand is Success Made Easier. This is our promise to our Customers, our Team Members, our Suppliers, and our Shareholders. Everything we do focuses on delivering Success to each group.

BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit-sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more. All in an exciting and everchanging entrepreneurial environment.

Job Definition:

The Customer Support Specialist is responsible for customer and sales support through various duties, including but not limited to entering and maintaining sales orders, purchasing, quotation, over the counter sales, and supporting the outside sales staff.

Responsibilities:

• Answer emails and telephone calls from customers and assist them in their needs, such as identifying and interchanging product.
• Enter and maintain sales orders and expedite previous sales orders.
• Accurately quote product to the customer.
• Purchase product directly from the manufacturer.
• Assist and support the outside sales staff, including customer follow-up.
• Identify and document cost savings.
• Capture over-the-counter sales with walk in customers.
• May perform occasional duties in the warehouse, such as shipping and receiving.
• Responsible for other duties as they are assigned.

Qualifications:

• High School Diploma or GED required.
• 1 years in a customer service or sales environment preferred.
• Strong Microsoft Outlook and general computer skills.
• Great communication and telephone skills.
• Exceptional math skills.
• Ability to work independently and in a team environment.
• Must be able to lift 50 pounds of product.
• Ability to multitask and prioritize tasks.

Preferred Qualifications:

• Basic product knowledge of bearings and power transmission products, with emphasis placed on mechanical aptitude.

*BDI reserves the right to change job duties at any time. The job description is not designed to cover every requirement of the job.

BDI - WHO WE ARE

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Coinbase is seeking experienced backend engineers to join our team to build out the next generation of crypto-forward products and features. You will solve unique, large scale, highly complex technical problems, bridging the constraints posed by web-scale applications and blockchain technology. You will help build the next generation of systems to make cryptocurrency accessible to everyone across the globe, operating real-time applications with high frequency, low latency updates, and managing the most secure, dockerized infrastructure running in the cloud.

The Consumer Product Group engineers strive to make the Coinbase retail app the easiest-to-use and fastest experience for accessing the crypto. Our goal is to be the #1 self custody wallet measured by MTU’s and download share. Wallet is the future of web3 and of Coinbase. Suite of products include: Coinbase app, advance trade, dapps, and staking.

What you'll be doing:

• Decompose our monolithic Rails app into microservices

• Articulate a long term vision for maintaining and scaling our backend systems.

• Work with engineers, designers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter.

• Write high quality, well tested code to meet the needs of your customers

What we look for in you:

• You have at least 2+ years of experience in software engineering.

• You’ve designed, built, scaled and maintained production services, and know how to compose a service oriented architecture.

• You write high quality, well tested code to meet the needs of your customers.

• You’re passionate about building an open financial system that brings the world together.

Nice to haves:

• You have gone through a rapid growth in your company (from startup to mid-size).

• You’ve build growth experiments or A/B tests.

• You have experience with Blockchains (such as Bitcoin, Ethereum etc.)

• You have experience decomposing a large monolith into microservices.

• You’ve worked with Golang, Ruby, Docker, Sinatra, Rails, Postgres, MongoDB or Redshift.

• You’ve built financial, high reliability or security systems.

• You have Crypto-forward experience, including familiarity with onchain activity such as interacting with Ethereum addresses, using ENS, and engaging with dApps or blockchain-based services.

Job #: GCBE04US

*Answers to crypto-related questions may be used to evaluate your onchain experience.

#LI-Remote

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Your interview responses, in the form of a voice recording and/or transcript will be assessed in terms of the job qualifications and characteristics listed in the position description above by a human recruiter.

For other select roles, Coinbase is piloting BrightHire, an AI interview intelligence platform, to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

Depending on your role and stage in the application process, you will be informed of the specifics regarding which tool(s) will be used as part of the interview process.

These interview tools enable us to give a greater number of candidates an initial interview who meet our mandatory hiring criteria. The above pilots are for testing purposes and Coinbase will not use AI to make an employment decision. To request a reasonable accommodation due to disability, please contact

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Pay Range:

$147,000—$174,000 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations(at)coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Coinbase is seeking experienced frontend engineers to join our team to build out the next generation of crypto-forward products and features. You will help build the next generation of systems to make cryptocurrency accessible to everyone across the globe.

The Consumer Product Group engineers strive to make the Coinbase retail app the easiest-to-use and fastest experience for accessing the crypto. In 2024, our goal is to be the #1 self custody wallet measured by MTU’s and download share. Wallet is the future of web3 and of Coinbase. Suite of products include: Coinbase app, advance trade, dapps, and staking.

What you'll be doing:

• Design secure and highly reliable services to integrate with blockchains and add new cryptocurrency assets to Coinbase, Pro, Custody among other business units.

• Build a mass market interface for digital currency apps by adding new functionality to existing cryptocurrencies (i.e. staking, voting, predicting).

• Write infrastructural services that provide secure storage, accounting and transactional services to help our customers transfer assets safely.

• Work with engineers, product managers and senior leadership to turn our vision into a tangible roadmap every quarter.

• Add positive energy in every meeting, and make your coworkers feel included in every interaction.

What we look for in you:

• You have at least 5 years of experience in software engineering and at least 4 years of experience in developing web apps and shipping user-facing features with JavaScript and modern, component-based JS frameworks like React.

• You've developed and shipped user-facing features using component-based UI frameworks.

• You’re familiar with current trends and best practices in front-end architecture, including performance, security and usability.

• You’re familiar with product and design lifecycles, and collaborating closely with designers, engineers, and product managers.

• You write high quality, well tested code to meet the needs of your customers.

Nice to haves:

• You've worked on front-end teams in the finance or security space

• You have at least 1 year of experience in developing React Native mobile apps or helped move existing native apps to React Native

• Crypto-forward experience, including familiarity with onchain activity such as interacting with Ethereum addresses, using ENS, and engaging with dApps or blockchain-based services.

Job #: GCFE05US

*Answers to crypto-related questions may be used to evaluate your onchain experience

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Pay Range:

$186,005—$218,900 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations(at)coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Customer Support Specialist

• Are you a customer service enthusiast who loves solving complex problems?

• Do you have a keen eye for detail and excellent analytical skills?

• Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?

If so, we have an exciting opportunity for you at The Greentree Group!

WHO WE ARE

The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what’s possible.

What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.

We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.

Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!

ABOUT THE OPPORTUNITY

As a Customer Support Specialist, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. Your role will be critical in supporting our Customer in Reynoldsburg, OH. Join us and be part of our mission to make a difference!

SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide Enterprise Customer Service Center support, which includes handling inbound calls and email inquiries to ensure customer needs are identified, addressed, and documented in the appropriate system.

• Aiding users in executing system functions and navigating business processes.

• Providing guidance to stakeholders on completing tasks correctly.

• Executing case management duties on tactical tasks and activities.

• Providing documentation support.

• Providing high-level and in-depth analysis of customer care processes.

• Support teammates in a collaborative work environment.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in a related field. Experience in lieu of degree may be considered.

• Minimum one (1) to three (3) years' experience in a business environment.

• Strong customer service and support skills.

• Provide accuracy and consistency through thoroughness in all details and tasks.

• Exceptional organizational and time management skills.

• Ability to work well independently and as part of a team.

• Strong problem-solving, analytical and communication skills.

• Excellent written and oral communications skills.

• Candidates must be U.S. Citizens.

DESIRED QUALIFICATIONS:

• Help Desk software experience.

• Experience in issue escalation, resolution, and de-escalation techniques.

• Proficiency in MS Office including Excel, Word, PowerPoint, and Access.

• Previous experience in a Consulting capacity.

We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time.

Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.

Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.

Salary Range: $45,000 to $55,000

Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.

Top Benefits

Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs.

Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available)

Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important – we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits.

Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
This person coordinates Worklife, employee assistance, and management consultant resources. They will review member's needs and communicate information regarding relevant services and resources. This person will also administer policies and procedures for the Employee Assistance Program Worklife area, in order to support organizational objectives.
**What you will do**
+ Executes both routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers.
+ Follows area protocols, standards, and policies to provide effective and timely support.
+ Answers calls, understands call purpose, completes research to identify potential providers and resources, and enters member information into the appropriate system to initiate the case.
+ Responds to member inquiries about services, requests, and resources for life skills.
+ Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
+ Takes direction to execute techniques, processes, and responsibilities.
**Required Qualifications**
+ 1+ year of experience with customer service in a call center environment.
+ 1+ year of experience in a social, psychological, or human service field providing client support.
+ Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.).
**Preferred Qualifications**
+ 1+ year of experience in behavioral health.
+ Working knowledge of problem solving and decision-making skills.
+ Strong communication and interpersonal skills.
+ Excellent organization and time management skills.
+ Demonstrated ability to display empathy and patience in member-facing conversations.
+ Bachelor's degree.
**Education**
+ High school diploma or GED.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$18.50 - $42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 09/11/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Title:
Technical Support / Customer Service Representative (Remote)
Job Description
**JOB DESCRIPTION**
The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!
As a remote Technical Support / Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Technical Support / Customer Service Representative working from home, you will:
+ Provide inbound customer support using a call flow guide
+ Resolve technical issues related to hardware, software, and client products
+ Track, document, and retrieve information in databases
+ Be an amazing problem-solver
+ Offer additional products and/or services
+ Deliver expert customer experiences.with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:
+ Strong focus on building customer relationships
+ 1+ year of customer service experience
+ Technical support experience preferred
+ Open availability
+ A high school diploma or GED
+ A quiet, distraction-free environment to work from in your home
+ Proficiency in fast-paced multi-tasking
+ Eagerness to learn new technologies
+ Strong problem-solving skills with the ability to ask probing questions to come to a resolution
+ Strong computer navigation skills and PC knowledge
+ A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
+ High Speed internet (no wireless/hotspots or satellite) and a smartphone
+ Must reside in the United States and have a valid U.S. address for residence
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
+ The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
+ DailyPay enrollment option to access pay "early," when you want it
+ Paid training and performance-based incentives
+ Lucrative employee referral bonus opportunities
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ Work-from-home convenience
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents ( to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here ( .
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( ( request a reasonable accommodation please click here ( .
If you wish to review the Affirmative Action Plan, please click here ( .

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see this role .**
Do you consistently demonstrate professionalism, attentiveness, compassion and courtesy to others? Are you dedicated to delivering a service experience that endears customers to proudly reference our products and services? If so, this position may be for you!
In this role, team members handle a variety of inquiries with regards to orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via multiple channels; such as phone, email, cases and live chat.
Associates navigate multiple, internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They identify and report on trends that lead to improvements to our products, services, processes and websites.
**Successful team members will:**
+ Achieve established quality, availability and productivity objectives to ensure overall success.
+ Be committed to ongoing personal development.
+ Build in to other's success by sharing acquired knowledge through mentoring opportunities.
+ Thrive in a team environment and also possess the ability to work productively and independently.
+ Demonstrate solid multi-tasking and organizational skills.
+ Possess a High School Graduate or GED.
**Benefits:**
+ Potential to earn a quarterly functional bonus based on individual job performance.
+ Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year!
+ 401K with employer matched contributions.
+ Healthcare (medical, dental, and vision) coverage starting day one.
+ Quarterly performance reviews with a strong culture of internal advancement.
+ A work from home position where the necessary job assets are provided by the company.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage** **Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$16.00 - $20.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

This Marketing Transformation role will build and lead a team to accelerate the audience modernization supporting Co-Brand Card Marketing strategies. It will partner closely with a diverse group of partners including Card Marketing, Marketing Ops, Data and Analytics, and multiple Product/Tech teams. Success in this role means understanding targeted Co-Branded Card Marketing strategies and goals, driving development and adoption of the data and capabilities needed to ensure those needs are met through timely, personalized messages/ experiences across all available communication channels.
As a Co-Brand Card Audience Modernization Manager on the Transformation team, you will be a trusted advisor to marketing strategy, execution, and analytics teams across the Co-Band Credit Card business unit. You will learn from existing teams who support targeted audiences using established processes. You will drive creation and adoption of new processes to deliver comparable or better results using modernized audience data and platforms. To do this will require you and your team to use and improve upon new practices being created for end-to-end targeted audience creation and message personalization on our latest platforms, which are continuing to build and mature.
**Job Responsibilities:**
+ Research and formalize requirements for data from systems of record instead of analytical databases used for audience targeting and message personalization,
+ Identify capabilities needed for Co-Brand Marketing that are not available yet in our new platforms, and work with Product partners and the Audience Modernization program to create requirements and prioritize delivery,
+ Formalize process, governance, and related documentation to enable faster and more consistent adoption across more and more marketing campaigns.
+ Build a team of flexible, analytical problem-solvers who understand Co-Brand Card marketing, audience management. Cultivate a passion for driving to our target state for personalized, omni-channel marketing.
+ Learn/understand existing audience management processes and tools through review of existing documentation and training material, as well as developing strong partnerships with current experts.
+ Collaborate with business partners to understand their marketing strategies and needs.
+ Understand and help drive our target-state audience management strategies, platforms, and data.
+ Evaluate existing Co-Brand Card Marketing campaigns and strategies, decompose into plain-language description of the information needed to target and execute them. Partner with Data Owners to identify best sources for that information. Where the data requires transformation, generate build-ready requirements for a Tech team to engineer, test, and move to production environment.
+ Translate your team's work into repeatable, well-documented processes. These should be useful for training and knowledge sharing, and specifically identify and call out any control or compliance needs and activities.
+ Participate in the Audience Modernization Program to help identify, prioritize, and deliver on the needs of Co-Brand Card Marketing. This must align with the program's target state.
+ Create and facilitate a plan to replace existing list- and attribute-based audiences to modern-build audiences for Co-Brand campaigns. This will be done in close partnership with current Audience Management, Marketing, and Marketing Ops teams.
**Required Qualifications, capabilities and skills:**
+ Bachelor's degree with 5 years of related experience or Master's degree with 2-3 years of related experience.
+ Excellent analytical thinking and problem-solving skills - ability to identify the most important parts, generate and evaluate options to solve problems.
+ Proven track record of recruiting, training, and retaining a strong team, helping team members grow in their current roles and prepare to take on larger and more diverse roles.
+ Ability to balance multiple priorities/projects concurrently, prioritizing, communicating risks and issues timely and with clarity, and escalating appropriately.
+ Clear and concise verbal and written communications - make the most important parts easy to understand.
+ Must thrive on navigating a large, matrixed organization, establishing strong partnerships that support cooperation and progress.
+ Strong documentation to support consistency, training, and knowledge sharing.
+ Adaptability to changing information, goals, and environment.
+ Advanced coding in SAS, SQL, or other commonly-used large-data analytical language.
+ Ability to plan, organize, and prioritize clearly with attention to details for self and team.
+ Consistently be the partner that stakeholders and team members are happy to work with.
**Preferred Qualifications, capabilities and skills:**
+ Ability to listen, observe, acknowledge, and lead by example, providing succinct and clear recommendations to partners and stakeholders
+ A background in marketing operations, direct marketing or data analysis is preferred.
+ Experience establishing governance standards, practices, and operating models to support them
+ Familiarity with JSON format and modern data structures, public cloud and high-frequency, high-volume data technologies, and LLM prompt engineering and/or creation of AI Agents
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans