488 Food Industry Professional jobs in the United States
Professional Services Consultant
Posted today
Job Viewed
Job Description
We’re looking for a detail-oriented, cross-functional senior consultant who can help Asana lead its largest and most critical deployments of Asana to our enterprise customers. You will be part of our Professional Services team, which is part of the Customer Experience organization. You will be committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their organization. You will be part of a team that strives to help customers across countries, industries, and functions get off on the right foot and continue to get the most value out of the tool over time. You will be a senior consultant focused on supporting our rapidly growing enterprise and strategic customer base. You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice of your customers cross-functionally. You will be a valuable liaison to the product team, providing real-time customer product feedback and helping to align and connect our product roadmap to our customers’ visions and goals. To the broader business team and all of Asana, you will be able to share a unique customer-centric perspective and enable the wider customer success organization to apply change management principles to your everyday interactions with customers. This role is based in our San Francisco office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What you’ll achieve: Deeply understand Asana the product as well as each customer’s business, including the business issues and problems being resolved by the engagement and Asana, to serve as both a product expert and trusted advisor through the change process Develop a creative, tailored engagement scope for each customer based upon their complex processes, needs, and jointly set goals to ensure a successful change; develop tailored, customized content to accompany engagement, as needed Act as a senior program leader on our most critical and large deployments, coordinating workstreams, and managing dependencies, scope, and risks, as well as coordinating resources to ensure a seamless enterprise-grade customer experience Facilitate the change management process and associated engagement activities, such as customer training, executive reviews, and regular progress meetings to ensure engagement success and customer adoption Analyze the strengths and opportunities of our professional services offerings and engagements, both at a customer and broader program level, to drive continuous enhancement of our program and how we serve our amazing customers Partner with internal relationship stakeholders to deliver a cohesive customer experience from pre-sales of the engagement all the way through to transition touchpoints and beyond Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Asana stakeholders About you: 5+ years experience in customer-facing consulting roles, ideally with experience in customer-facing engagements in a consulting firm. Complex project experience. You understand what it takes to help customers be successful at scale, taking into account the complexities of the enterprise. Customer-centric. You’re genuinely passionate about helping customers see the value of Asana as a solution for their business problems and serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to cross-functional teams. You’re deeply committed to customer service and satisfaction – this is the skill you have used to build business in the past. Relationship-builder. You have a honed ability to build relationships, using both courage and candor in a manner that fosters credibility, trust, and opportunity with clients and colleagues. You understand different stakeholder dynamics and how to optimize for what’s best for all involved. Solutions-oriented. You have a growth mindset, a high general business acumen for what drives success for our clients as well as how change impacts that success, and an aptitude for taking the initiative and problem-solving in the face of ambiguity. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we’ll offer: Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $164,000 - $208,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. #J-18808-Ljbffr
Professional Services Consultant
Posted 12 days ago
Job Viewed
Job Description
The Opportunity
The Professional Services Consultant is responsible for ensuring the ongoing success of Demandforce's largest customers. The Professional Services Consultant will be part of the Enterprise Solutions Team and will work closely with Account Executives as s/he defines and executes implementation and adoption plans, provides expert level support and services, and proactively manages the ongoing relationships with customers.
You are a creative problem-solver who loves being in front of customers. You don't wait to have someone tell you want to do, but instead you proactively assess the situation and take the initiative to craft the proper solution. You have tremendous attention to detail and can juggle multiple activities simultaneously. Your motivation is to be the best and make everyone around you better.
Responsibilities:
Defining and executing adoption and implementation plans
Providing product training to customers
Providing expert-level services around reputational marketing, online communications, and social media strategies
Handling incoming technical support issues
Proactively providing customer metrics reviews and assessments, identifying areas for improvement, and providing customers with best practices
Properly forecasting customer deployments
Acting as your customers' liaison to Demandforce Product Management and Engineering
Qualifications:
3-6 Years in a Professional Services or Customer Success Role
Experience in writing adoption and implementation plans
Strong Knowledge of HTML, CSS, SQL, and Web Technologies
Ability to develop strong "trusted-partner relationships" with customers
Ability to interact with all levels of customers, from CXO to Developer
Interest and Desire to be a member of a Sales Organization
Outgoing, positive personality
Strong Verbal and Written Communication Skills, and even stronger Listening Skills
BS Degree in Computer Science, IT, or Engineering
The Company:
Founded in 2003, Demandforce provides the leading consumer demand creation solution for small business. Our software-as-a-service application is used by thousands of our customers to grow, keep clients coming back, and manage operations more effectively. We help small business thrive in the Internet economy.
Our product, D3, transforms our customer's client base into a valuable social network, making the connections that drive growth, activity, loyalty and business value. D3 delivers unparalleled results, including guaranteed revenue generation, improved customer activity, satisfaction, and retention, and new customer recruitment. We integrate with the customer's existing workflow and IT systems, making D3 operate with near zero administrative overhead. Currently serving dental practices, automotive shops, doctors and health & beauty providers, Demandforce is building a network in which every service business is connected to any consumer via a single click.
The company has achieved 22 quarters of over 80% year-over-year quarterly growth and is led by a management team with over a decade of experience developing and delivering web-based applications that drive real, tangible business value. We've been voted one of the best places to work in the bay area and made the Inc 500 list.
Professional Services Consultant
Posted 23 days ago
Job Viewed
Job Description
The Opportunity
The Professional Services Consultant is responsible for ensuring the ongoing success of Demandforce's largest customers. The Professional Services Consultant will be part of the Enterprise Solutions Team and will work closely with Account Executives as s/he defines and executes implementation and adoption plans, provides expert level support and services, and proactively manages the ongoing relationships with customers.
You are a creative problem-solver who loves being in front of customers. You don't wait to have someone tell you want to do, but instead you proactively assess the situation and take the initiative to craft the proper solution. You have tremendous attention to detail and can juggle multiple activities simultaneously. Your motivation is to be the best and make everyone around you better.
Responsibilities:
Defining and executing adoption and implementation plans
Providing product training to customers
Providing expert-level services around reputational marketing, online communications, and social media strategies
Handling incoming technical support issues
Proactively providing customer metrics reviews and assessments, identifying areas for improvement, and providing customers with best practices
Properly forecasting customer deployments
Acting as your customers' liaison to Demandforce Product Management and Engineering
Qualifications:
3-6 Years in a Professional Services or Customer Success Role
Experience in writing adoption and implementation plans
Strong Knowledge of HTML, CSS, SQL, and Web Technologies
Ability to develop strong "trusted-partner relationships" with customers
Ability to interact with all levels of customers, from CXO to Developer
Interest and Desire to be a member of a Sales Organization
Outgoing, positive personality
Strong Verbal and Written Communication Skills, and even stronger Listening Skills
BS Degree in Computer Science, IT, or Engineering
The Company:
Founded in 2003, Demandforce provides the leading consumer demand creation solution for small business. Our software-as-a-service application is used by thousands of our customers to grow, keep clients coming back, and manage operations more effectively. We help small business thrive in the Internet economy.
Our product, D3, transforms our customer's client base into a valuable social network, making the connections that drive growth, activity, loyalty and business value. D3 delivers unparalleled results, including guaranteed revenue generation, improved customer activity, satisfaction, and retention, and new customer recruitment. We integrate with the customer's existing workflow and IT systems, making D3 operate with near zero administrative overhead. Currently serving dental practices, automotive shops, doctors and health & beauty providers, Demandforce is building a network in which every service business is connected to any consumer via a single click.
The company has achieved 22 quarters of over 80% year-over-year quarterly growth and is led by a management team with over a decade of experience developing and delivering web-based applications that drive real, tangible business value. We've been voted one of the best places to work in the bay area and made the Inc 500 list.
Professional Services Consultant
Posted 3 days ago
Job Viewed
Job Description
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
At Lucid, we help teams and organizations see and build the future through visual collaboration. Lucid's customers are interested in achieving business outcomes such as becoming more innovative, embracing agility, or transitioning to a product-led organization. A Solutions Consultant is passionate about delivering a broad range of services and thought leadership to enhance the customer's ability to leverage the Lucid Collaboration Suite to achieve those goals. Consultants engage with customers around strategies related to hybrid work/innovation/agile, driving depth of product utilization on strategic use cases, change enablement, project implementation strategies, and the development of end user skills and best practices.
Responsibilities:
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Engage directly with stakeholders inside customer organizations to deliver a variety of customized engagements across the world in a professional, timely, and profitable manner
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Influence and guide customers to get the most out of their investment in the Lucid Visual Collaboration Suite and achieve their business objectives
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Contribute unique insights and experiences with customers to enhance Lucid's value story
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Maintain and deliver subject matter expertise (as well as Lucid Collaboration Suite best practices) on one or more of the following topics: innovation, organizational agility, software architecture, knowledge management, cloud migration, product development, digital transformation, change management, organizational effectiveness, Hybrid work, etc.
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Develop and maintain expertise in Lucid's products
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Contribute to innovating on and developing new and existing service offerings
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Extend the visibility of Lucid's products and services and promote the capabilities of our Professional Services organization through customer engagements
Requirements:
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2-5 years of experience in consultative service positions, either as part of a professional services team or within an enterprise
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BA or BS in a technical field that understands software delivery with a solid understanding of product development; masters degree preferred
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Strong engagement management skills, particularly managing expectations with executive-level stakeholders and leaders
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Excellent verbal and presentation skills, adapting complex concepts to meet the needs of individual contributors and/or executive-level customers
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The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success.
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A track record of developing and maintaining subject matter expertise, manifested by an intense curiosity, engagement in learning and humbly contributing knowledge
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A passion for helping others become wildly successful at achieving their business objectives
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Delights in creating order out of highly ambiguous engagements. Evokes customer outcomes from stakeholders and prescribes trusted direction to achieve those results.
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Ability to self monitor and maintain high-motivation, managing multiple concurrent projects and customers
Preferred Qualifications:
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Experience in a technical, engineering, or R&D role either directly from industry or indirectly through a software or service company
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Experience with large rollouts of productivity / collaboration software
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Experience working in similar SaaS organizations delivering collaboration tools
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Proven capability to successfully engage with customers in a global environment and drive measurable customer outcomes
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Experience working in cloud, process management, and/or agile
#LI-MK1
We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email:
Professional Services Consultant
Posted 3 days ago
Job Viewed
Job Description
Hi, we're Nexthink. We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees' experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we've surpassed $100M in ARR, and we've recently secured $80M in Series D financing for a company valuation of 1.1B, but we're just getting started.
Job Description
The Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a dedicated and enthusiastic professional with strong technical and communication skills, capable of establishing and maintaining trusted technical advisor status.
Key Responsibilities
- Technical Implementation and Operation: Implement and operate Nexthink products ensuring alignment with best practices and solution designs.
- Customer Engagement and Education: Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.
- Leadership and Teamwork: Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.
- Continuous Improvement and Problem Solving: Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary.
- Communication and Documentation: Effectively acquire, present, and clarify information using strong communication skills across various platforms.
- Customer Satisfaction and Integrity: Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues.
- Compliance and Administration: Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.
- Consultative Concepts Use : Perform data analysis and benchmarking to offer insights and conduct consultative conversations about how Nexthink products and services can address business challenges.
- 3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar.
- 4-year degree in computer science, software development, etc.
- Strong ability to gather and translate business issues into technical solutions.
- Ability to quickly learn new technologies in an unsupervised environment.
- Exceptional analytical skills; outstanding communication and teamwork skills, social awareness
- Excellent knowledge of Microsoft Windows clients and applications.
- Excellent time management and task management skills.
- Working knowledge of Nexthink and its products
- ITIL v4 Knowledge
- Experience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH)
- Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)
- MacOS familiarity
- Previous Enterprise IT Operations Experience a plus, (IT Infrastructure, capacity planning, end user hardware/software engineering)
We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
- Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
- Free access to professional training platforms to explore your interests and enhance your skills.
- Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
- Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
- Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Professional Services Consultant
Posted 3 days ago
Job Viewed
Job Description
Hi, we're Nexthink. We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees' experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we've surpassed $100M in ARR, and we've recently secured $80M in Series D financing for a company valuation of 1.1B, but we're just getting started.
Job Description
The Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a dedicated and enthusiastic professional with strong technical and communication skills, capable of establishing and maintaining trusted technical advisor status.
Key Responsibilities
- Technical Implementation and Operation: Implement and operate Nexthink products ensuring alignment with best practices and solution designs.
- Customer Engagement and Education: Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.
- Leadership and Teamwork: Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.
- Continuous Improvement and Problem Solving: Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary.
- Communication and Documentation: Effectively acquire, present, and clarify information using strong communication skills across various platforms.
- Customer Satisfaction and Integrity: Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues.
- Compliance and Administration: Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.
- Consultative Concepts Use : Perform data analysis and benchmarking to offer insights and conduct consultative conversations about how Nexthink products and services can address business challenges.
- 3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar.
- 4-year degree in computer science, software development, etc.
- Strong ability to gather and translate business issues into technical solutions.
- Ability to quickly learn new technologies in an unsupervised environment.
- Exceptional analytical skills; outstanding communication and teamwork skills, social awareness
- Excellent knowledge of Microsoft Windows clients and applications.
- Excellent time management and task management skills.
- Working knowledge of Nexthink and its products
- ITIL v4 Knowledge
- Experience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH)
- Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)
- MacOS familiarity
- Previous Enterprise IT Operations Experience a plus, (IT Infrastructure, capacity planning, end user hardware/software engineering)
We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
- Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
- Free access to professional training platforms to explore your interests and enhance your skills.
- Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
- Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
- Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Professional Services Consultant
Posted 3 days ago
Job Viewed
Job Description
Hi, we're Nexthink. We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees' experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we've surpassed $100M in ARR, and we've recently secured $80M in Series D financing for a company valuation of 1.1B, but we're just getting started.
Job Description
The Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a dedicated and enthusiastic professional with strong technical and communication skills, capable of establishing and maintaining trusted technical advisor status.
Key Responsibilities
- Technical Implementation and Operation: Implement and operate Nexthink products ensuring alignment with best practices and solution designs.
- Customer Engagement and Education: Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.
- Leadership and Teamwork: Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.
- Continuous Improvement and Problem Solving: Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary.
- Communication and Documentation: Effectively acquire, present, and clarify information using strong communication skills across various platforms.
- Customer Satisfaction and Integrity: Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues.
- Compliance and Administration: Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.
- Consultative Concepts Use : Perform data analysis and benchmarking to offer insights and conduct consultative conversations about how Nexthink products and services can address business challenges.
- 3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar.
- 4-year degree in computer science, software development, etc.
- Strong ability to gather and translate business issues into technical solutions.
- Ability to quickly learn new technologies in an unsupervised environment.
- Exceptional analytical skills; outstanding communication and teamwork skills, social awareness
- Excellent knowledge of Microsoft Windows clients and applications.
- Excellent time management and task management skills.
- Working knowledge of Nexthink and its products
- ITIL v4 Knowledge
- Experience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH)
- Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)
- MacOS familiarity
- Previous Enterprise IT Operations Experience a plus, (IT Infrastructure, capacity planning, end user hardware/software engineering)
We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
- Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
- Free access to professional training platforms to explore your interests and enhance your skills.
- Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
- Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
- Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
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Professional Services Consultant
Posted 3 days ago
Job Viewed
Job Description
Seeking a customer-focused, technically savvy Professional Services Consultant to support the successful onboarding and implementation of our logistics software for new customers. This individual will work closely with clients to configure the company’s platform, manage onboarding timelines, troubleshoot setup issues, and provide hands-on training and support.
You’ll collaborate with cross-functional teams including Sales, Product, and Engineering to ensure each customer has a seamless go-live experience. This is a high-impact role for someone early in their career who thrives in a fast-paced environment and wants to make a real difference.
Required Qualifications
2–5 years of experience in customer onboarding, technical implementation, or solutions consulting (preferably in SaaS or logistics).
Strong project coordination, organization, and communication skills.
Basic technical knowledge of APIs, data formats (CSV, JSON, XML), and integration workflows is a plus.
Hands-on experience configuring or supporting B2B software platforms.
Familiarity with transportation, field service, or logistics operations is preferred.
Fast learner with a solution-oriented mindset and attention to detail.
Bachelor’s degree in Business, Information Systems, Logistics, or equivalent experience.
Responsibilities
Customer Onboarding & Implementation
Serve as a key implementation contact for assigned new customers.
Conduct onboarding kickoff calls to gather business requirements and operational goals.
Configure the organization’s platform to align with customer workflows and use cases.
Support day-to-day onboarding activities including project tracking, testing, and issue resolution.
Ensure timely go-lives and smooth transitions to the Customer Success team.
Solution Configuration & Technical Support
Assist with basic data mapping, configuration, and API integrations.
Collaborate with Product and Engineering on technical issues or feature feasibility.
Troubleshoot onboarding issues, perform testing, and validate setup accuracy.
Customer Training & Documentation
Deliver platform training for dispatchers, drivers, and admins during onboarding.
Customize training materials and documentation for each customer’s needs.
Serve as a trusted advisor for customers during the onboarding window.
Cross-Functional Collaboration
Partner with Sales and Sales Engineering during handoff to ensure implementation readiness.
Work closely with the Head of Professional Services and peers on shared accounts.
Share onboarding insights and recurring customer challenges with Product and Customer Success.
This is an in-office role based in Seattle, WA. Salary Range for Seattle ,WA is between $125,000 and $150,000 per year,
We are an Equal Opportunity Employer and value diversity in all its forms. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law.
Professional Services Consultant
Posted 3 days ago
Job Viewed
Job Description
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
At Lucid, we help teams and organizations see and build the future through visual collaboration. Lucid's customers are interested in achieving business outcomes such as becoming more innovative, embracing agility, or transitioning to a product-led organization. A Solutions Consultant is passionate about delivering a broad range of services and thought leadership to enhance the customer's ability to leverage the Lucid Collaboration Suite to achieve those goals. Consultants engage with customers around strategies related to hybrid work/innovation/agile, driving depth of product utilization on strategic use cases, change enablement, project implementation strategies, and the development of end user skills and best practices.
Responsibilities:
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Engage directly with stakeholders inside customer organizations to deliver a variety of customized engagements across the world in a professional, timely, and profitable manner
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Influence and guide customers to get the most out of their investment in the Lucid Visual Collaboration Suite and achieve their business objectives
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Contribute unique insights and experiences with customers to enhance Lucid's value story
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Maintain and deliver subject matter expertise (as well as Lucid Collaboration Suite best practices) on one or more of the following topics: innovation, organizational agility, software architecture, knowledge management, cloud migration, product development, digital transformation, change management, organizational effectiveness, Hybrid work, etc.
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Develop and maintain expertise in Lucid's products
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Contribute to innovating on and developing new and existing service offerings
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Extend the visibility of Lucid's products and services and promote the capabilities of our Professional Services organization through customer engagements
Requirements:
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2-5 years of experience in consultative service positions, either as part of a professional services team or within an enterprise
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BA or BS in a technical field that understands software delivery with a solid understanding of product development; masters degree preferred
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Strong engagement management skills, particularly managing expectations with executive-level stakeholders and leaders
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Excellent verbal and presentation skills, adapting complex concepts to meet the needs of individual contributors and/or executive-level customers
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The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success.
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A track record of developing and maintaining subject matter expertise, manifested by an intense curiosity, engagement in learning and humbly contributing knowledge
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A passion for helping others become wildly successful at achieving their business objectives
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Delights in creating order out of highly ambiguous engagements. Evokes customer outcomes from stakeholders and prescribes trusted direction to achieve those results.
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Ability to self monitor and maintain high-motivation, managing multiple concurrent projects and customers
Preferred Qualifications:
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Experience in a technical, engineering, or R&D role either directly from industry or indirectly through a software or service company
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Experience with large rollouts of productivity / collaboration software
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Experience working in similar SaaS organizations delivering collaboration tools
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Proven capability to successfully engage with customers in a global environment and drive measurable customer outcomes
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Experience working in cloud, process management, and/or agile
#LI-MK1
We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email:
Professional Services Consultant
Posted 3 days ago
Job Viewed
Job Description
Job Summary
The NetApp Professional Services Consultant delivers expert-level design, deployment, integration, and migration services across NetApp's hybrid cloud and on-premises portfolio. This role supports a global customer and operates at the intersection of strategic consulting, technical enablement, and customer success. The consultant delivers technical solutions that align with NetApp's best practices, customer goals, and account team objectives. The consultant collaborates with customer stakeholders to implement reliable, scalable, and secure storage and data management solutions.
This role operates at the intersection of strategic consulting, technical enablement, and customer success
This position must be located in or near Houston, TX
Key Responsibilities
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Deliver technical solutions that align with NetApp's best practices, customer goals, and account team objectives
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Produce technical documentation, diagrams, and white papers purpose-built for the customer
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Support customer storage architectures involving AWS FSxN, NetApp ONTAP, FlexGroups, FlexCache, SnapLock and (SMB, NFS, iSCSI, FC) protocols
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Perform and advise on SAN and NAS data migrations using SnapMirror and host-based migration methods
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Implement NetApp BlueXP components including Cloud Tiering and Connectors
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Integrate NetApp systems with Linux (RHEL) and Windows operating systems in multi-protocol environments
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Follow NetApp best practices for networking, performance tuning, and protocol integration (SMB, NFS, iSCSI, FC)
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Develop implementation documentation and contribute to customer knowledge transfer and operational readiness
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Support automation and scripting initiatives using Ansible and Terraform for repeatable deployments
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Collaborate with customer and account team to ensure milestones and deliverables are met
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Participate in internal enablement, labs, and technical readiness sessions to stay current on NetApp technologies
Required Skills
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NetApp Data ONTAP
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SMB, NFS, FC and ISCSI Protocols
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NetApp Best Practices for deployment and configuration
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ONTAP Performance Tuning and Troubleshooting
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FlexGroups, FlexCache, SnapMirror, SnapVault, SnapLock
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BlueXP (Tiering, Connectors, Core Services)
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Networking Fundamentals and DNS
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RHEL and Windows Operating Systems
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Multi-protocol Integration Scenarios
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Automation with Ansible and Terraform for NetApp environments
Qualifications
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Minimum of 8 years of experience in enterprise storage, systems integration, or infrastructure consulting
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Strong knowledge of NetApp ONTAP architecture, administration, and features
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Proven success in customer-facing roles within large or global accounts
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Ability to work independently or as part of a cross-functional delivery team
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Solid troubleshooting skills across storage, network, and OS layers
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Demonstrated ability to create strategic technical content (white papers, solution briefs) and deliver technical presentations
Compensation:
The target salary range for this position is 147,900 - 220,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
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At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.