11 Food Processing jobs in Des Moines
Order Fulfilment Process Manufacturing Engineer (Weld)
Posted 1 day ago
Job Viewed
Job Description
_John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability._
**_Primary Location:_** _United States (US) - Iowa - Ankeny_
**_Function:_** _Factory Engineering (CA)_
**_Title:_** _Order Fulfilment Process Manufacturing Engineer (Weld) - 114186_
**_Onsite/Remote:_** _Onsite Position_
**Your Responsibilities**
As an **Order Fulfilment Process Manufacturing Engineer (Weld)** for JD Des Moines Works located in Des Moines, IA, you will:
+ Investigate, gather, and analyze data for identifying root cause for welding issues in the departments supported
+ Establish routings, pay standards, layouts, weld tooling, weldments costs, and control plans for revisions to current operations and/or running changes for current product
+ Identify and implement safety, ergonomic, quality, cost reduction improvements for welding operations
+ Work on large strategic projects that follow the business growth and needs
VISA Sponsorship is NOT available for this position
**What Skills You Need**
+ 3 or more years of knowledge of manufacturing weld processes, quality, tooling, tool design, total preventative maintenance, and facilities
+ Experience programming and troubleshooting robotic welding applications in a manufacturing environment. (ie: Fanuc systems)
+ Working knowledge of Microsoft Office applications
+ Ability to effectively interact and communicate with wage employees, supervisors, managers, and other engineers
+ Self-motivator with the ability to execute a variety of tasks with little supervision
+ General understanding of computer aided design and/or engineering tools (ie: Creo, AutoCAD, VisMockup, WeldPRO, etc.)
+ Ability to work off-shift and weekends as needed
+ Ability to travel up to 25% based on business needs
**What Makes You Stand Out**
+ Experience with shop floor manufacturing and incentive pay systems such as Continuous Improvement Pay Plan (CIPP)
+ Experience with the installation and start-up of new automation systems and tooling
+ Work experience in a union environment
+ Knowledge of engineering tools, systems and databases (SAP, MES, etc.)
**Education**
Ideally, you will have a degree or equivalent related work experience in the following:
+ Bachelor's degree or 3 or more years in an Engineering/Technology discipline with an emphasis on welding
**What You'll Get**
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
+ Flexible work arrangements
+ Highly competitive base pay and performance bonuses
+ Savings & Retirement benefits (401K and Defined Contribution)
+ Healthcare benefits with a generous company contribution in the Health Savings Account
+ Adoption assistance
+ Employee Assistance Programs
+ Tuition assistance
+ Fitness subsidies and on-site gyms at specific Deere locations
+ Charitable contribution match
+ Employee Purchase Plan & numerous discount programs for personal use
$76,860.00 - $115,284.00 + Benefits
Follow this link to learn more about our Total Rewards Package be 18 years of age or older to apply
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
_The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability._
Food Safety & Quality Technician
Posted 3 days ago
Job Viewed
Job Description
Job Title: Food Safety & Quality Technician
Location: Carlisle, IA
Hours/Schedule: 3rd Shift: 11pm - 7am
Type: Contract
Position Overview:
Join a passionate team dedicated to ensuring the safety and quality of products enjoyed by millions. Our Avon facility produces baking mixes and food service bakery flour. In this role, you'll directly support the Sr. Quality Engineer in driving critical Food Safety & Quality (FSQ) programs that keep our products safe, consistent, and trusted.
Key Responsibilities
-
Conduct analytical testing, physical audits, verifications, and administrative duties to support FSQ programs.
-
Monitor Good Manufacturing Practices (GMP) and sanitation compliance through daily and monthly audits.
-
Verify HACCP program records and support plant activities related to Food Safety & Regulatory Assessments (FSRA).
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Collaborate with operations and Quality teams on issue resolution, decision making, and risk assessments.
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Manage product hold orders and support the plant's sensory evaluation program.
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Provide training on food safety, sanitation, regulatory requirements, and quality systems.
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Serve as the primary back-up to the flour lab technician to ensure flour quality and specification compliance.
Requirements & Qualifications
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High School Diploma or GED required
-
Associate's Degree or equivalent work experience required
-
1-3 years of experience in an analytical lab or food manufacturing quality environment
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Proficiency with Microsoft Word, Excel, and Outlook; ability to learn internal systems
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Bachelor's Degree in a STEM-related field preferred
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Availability to work 3rd shift and flex hours as needed
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #550-Joule Headquarters
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Food Safety & Quality Technician
Posted 1 day ago
Job Viewed
Job Description
Location: Carlisle, IA
Hours/Schedule: 3rd Shift: 11pm - 7am
Type: Contract
Position Overview:
Join a passionate team dedicated to ensuring the safety and quality of products enjoyed by millions. Our Avon facility produces baking mixes and food service bakery flour. In this role, you'll directly support the Sr. Quality Engineer in driving critical Food Safety & Quality (FSQ) programs that keep our products safe, consistent, and trusted.
Key Responsibilities
+ Conduct analytical testing, physical audits, verifications, and administrative duties to support FSQ programs.
+ Monitor Good Manufacturing Practices (GMP) and sanitation compliance through daily and monthly audits.
+ Verify HACCP program records and support plant activities related to Food Safety & Regulatory Assessments (FSRA).
+ Collaborate with operations and Quality teams on issue resolution, decision making, and risk assessments.
+ Manage product hold orders and support the plant's sensory evaluation program.
+ Provide training on food safety, sanitation, regulatory requirements, and quality systems.
+ Serve as the primary back-up to the flour lab technician to ensure flour quality and specification compliance.
Requirements & Qualifications
+ High School Diploma or GED required
+ Associate's Degree or equivalent work experience required
+ 1-3 years of experience in an analytical lab or food manufacturing quality environment
+ Proficiency with Microsoft Word, Excel, and Outlook; ability to learn internal systems
+ Bachelor's Degree in a STEM-related field preferred
+ Availability to work 3rd shift and flex hours as needed
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #550-Joule Headquarters
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Food Safety & Quality Technician
Posted 1 day ago
Job Viewed
Job Description
Location: Carlisle, IA
Hours/Schedule: 3rd shift- 11pm - 7am
Type: Contract
Overview
Global food manufacturer looking for experienced FSQ Technician to support various plant Food Safety & Quality (FSQ) functions to ensure safe and high-quality finished products.
Responsibilities
+ Support FSQ programs through various analytical testing, physical auditing, verification and administrative duties.
+ Monitor Good Manufacturing Practices (GMP) and sanitation program compliance through daily and monthly verification and audits.
+ Support plant HACCP program implementation through record verification.
+ Partner with operation managers, team leaders and Quality Engineers to support production, decision making, issue management and risk assessment.
+ Manage hold orders and plant sensory program.
+ Provide training in the area of food safety, regulatory, sanitation and quality measurement systems to appropriate plant personnel.
+ Support additional FSRA (Food Safety & Regulatory Assessment) and plant activities as assigned.
+ Be trained as a primary back-up to the flour lab technician responsible for flour quality monitoring and specification compliance.
Requirements
+ High School Diploma/GED
+ 2-year Associate's Degree (or equivalent work experience)
+ Analytical lab experience of 1 to 3 years
+ Bias for action and results
+ Computer skills (e.g., Word, Excel, and Outlook) and ability to learn internal computer programs
+ Willingness and ability to flex work hours as needed and adapt to change job requirements
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #550-Joule Headquarters
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Food Safety Team Member - General Labor (Night)
Posted 1 day ago
Job Viewed
Job Description
**Hours: 10:00 PM - 6:00 AM**
**WHO YOU ARE:**
We are seeking a meticulous and dedicated Food Safety Sanitor to join our team and ensure the highest standards of cleanliness and safety in our food production processes. If you are committed to maintaining a safe and sanitary environment, apply now to contribute to our mission of delivering top-quality products.
**WHO WE ARE:**
+ Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
+ Over 10,000 dedicated team members across North America.
+ Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
+ Over 50+ years of experience in creating long-lasting partnerships.
**OUR MISSION:**
We protect the food supply by eliminating risks so families everywhere can eat without fear.
+ **Protect What Matters:** We are in service of safety at every step, ensuring the health of everyone is central to all we do - from plant team members to consumers?
+ **Deliver On Our Promises?:** We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business?
+ **Win as a Team?:** We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together?
+ **Advance a Safer Future?:** We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all?
**WHAT YOU WILL DO:**
The Food Safety Sanitor performs sanitation labor by performing the eight steps of sanitation while understanding and complying with all food safety and safety policies and procedures. Job duties include:
- Work cooperatively with leads and management to ensure sanitation procedures are followed.
- Frequently lift hoses, equipment, and chemical containers, etc.
- Wear employer-specified personal protective equipment ("PPE") such as gloves, face shield, eye goggles, aprons, boots, safety glasses, etc.
- Exposure to chemicals (with PPE required for the task).
- All night standing, lifting, and crouching for periods at a time.
- Perform all tasks safely.
- Use Lock-out tag-out ("LOTO").
- Other duties as assigned.
**YOUR MUST HAVES:**
+ Must be 18 years of age or older.
+ Ability to take direction and instruction from managers and be accountable for own actions.
+ Safety awareness and attention to detail.
+ Ability to work in extreme temperature fluctuations.
**OUR ENVIRONMENT:**
This position would involve you to be in a wet, hot, and or cold environment, while wearing Personal Protective Equipment ("PPE"). Shift may vary depending on location?
**WHAT WE OFFER:**
+ Medical, Dental, & Vision Insurance
+ Basic Life Insurance
+ Short- and Long-Term Disability
+ 401k Retirement Plan
+ Paid Holidays (varies by location)
+ Paid Vacation
+ Employee Assistance Program ("EAP")
+ Training & Development Opportunities
Fortrex Solutions is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Fortrex Solutions is committed to complying with the laws protecting qualified individuals with disabilities. Fortrex Solutions will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.
**YOUR NEXT STEPS:**
APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!
**MIEMBRO DEL EQUIPO DE SEGURIDAD DE ALIMENTOS- LABOR GENERAL**
**¡Únase a nuestro equipo!**
**En Fortrex, nosotros vemos a nuestros esenciales miembros del equipo como héroes industriales- unidos en el valor de seguridad de alimentos.**
Como miembro del equipo de seguridad de alimentos, ¡Usted se estará uniendo al líder de soluciones de seguridad de alimentos! Esta posición es un trabajo de nivel de entrada con un programa de entrenamiento estructurado que le brindará muchas oportunidades para avance de carrera. Nosotros ofrecemos pago semanal con beneficios completos y oportunidades de bonos. Debido a la naturaleza de este trabajo. Usted debe tener 18 años o más para aplicar.
Usted comenzará como un entrenado, aprendiendo como limpiar y desinfectar plantas mientras se entienden y se cumplen con todos los procedimientos y políticas de seguridad y de la seguridad de alimentos. Nosotros le ensenaremos que hacer y cómo mantenerlo a usted y a sus miembros del equipo seguros en el trabajo.
En este rol usted aprenderá habilidades de vida que le ayudaran a crecer y avanzar. Usted se volverá parte de una cultura única-una que nos distingue a través de los miembros del equipo, el fuerte trabajo que realizamos juntos, y la cultura de familia. Usted se sentirá orgulloso a medida que protege el suministro de alimentos de América.
**Como miembro del equipo de seguridad de alimentos, usted estará protegiendo el suministro de alimentos de la nación durante cada turno. Esto incluye realizar el proceso verificado de los 8 pasos de saneamiento. Otras tareas incluidas:**
+ Actividades físicas como levantar, empujar, jalar el equipo de saneamiento.
+ Trabajar con o alrededor de químicos de saneamiento emitidos por Fortrex; ¡Nosotros le enseñamos!
+ Se requiere uso de protocolos específicos de seguridad; ¡Nosotros lo entrenaremos!
+ Trabajar en ambientes mojados, calientes y/o fríos; ¡Nosotros proveemos el equipo!
+ Debido a la naturaleza de este trabajo. Usted debe tener 18 años o más para aplicar.
**Aprenda más acerca de lo que hacemos oprimiendo aquí:**
+ Video de aplicación: Facebook: líder en soluciones de seguridad de alimentos con más de 450 plantas que limpia diariamente en norte América. Nosotros abarcamos USDA, FDA e instalaciones procesadoras de comida CFIA. Nuestros clientes trabajan fuertemente para perfeccionar sus productos y Fortrex se asegura de que estén protegidos. Fortrex es un empleador de igualdad de oportunidades.
**LO QUE OFRECEMOS:**
+ Seguro Médico, Dental y Visión
+ Seguro de Vida Básico
+ Plan de Jubilación 401K
+ Días Festivos pagadas (según la ubicación)
+ Vacaciones pagadas
+ Programa de Asistencia para Empleados
+ Oportunidades de Entrenamiento y Promoción
Fortrex Solutions esta orgulloso de ser un empleado que ofrece igualdad de oportunidades. Todos los candidatos cualificados recibirán consideración de empleo sin importar raza, religión, color, credo, sexo, género, identidad de género, nacionalidad de origen, estado ciudadano, estado de miembro de las fuerzas uniformadas, estado veterano, edad, información genética, discapacidad u otro estado protegido en concordancia con todas las leyes federales, estatales y locales que apliquen. Fortrex esta comprometido con cumplir con estas leyes que protegen a los individuos cualificados con discapacidades. Fortrex proveerá una acomodación razonable a cualquier discapacidad física o mental conocida de un individuo cualificado a la extensión requerida por lay, provista la acomodación requerida no cree una adversidad excesiva para la compañía y/o coloque en amenaza directa la salud o seguridad de otros en el lugar de trabajo y/o al individuo. Si un empleado requiere una acomodación, ellos deben notificar al gerente de sitio o al departamento de recursos humanos corporativo. Si un candidato requiere de una acomodación, ellos deben notificar al gerente de contratación y/o al reclutador contratando para la posición.
Quality Control Inspector
Posted 3 days ago
Job Viewed
Job Description
Join our client's team in Kansas City! Are you passionate about ensuring airworthiness and safety in aircraft maintenance? Our client, a leading aircraft component service organization, is seeking a Quality Control Inspector with a keen eye for detail. If you thrive on precision and excellence, this role is perfect for you.Job Summary:As a Quality Control Inspector, you will play a crucial role in ensuring all maintenance work meets airworthiness standards and regulatory requirements. You will conduct various inspections on aircraft components to determine serviceability and airworthiness, ensuring compliance with technical data and documentation standards.Responsibilities:Perform preliminary, routine, and in-process inspections on aircraft and components.Document maintenance activities following relevant regulations and standards.Conduct final buy-back of maintenance and issue airworthiness releases.Monitor compliance with safety regulations and scrap bin policies.Provide oversight, guidance, and assistance on the floor.Conduct facility audits for regulatory compliance.Complete OJT documentation and maintain training records.Qualifications:Minimum three years of heavy aircraft maintenance or aircraft component maintenance experience.FAA Airframe and Powerplant (A&P) License required.Knowledge of technical and regulatory documentation interpretation.Strong communication skills and ability to work effectively in a team.Proficiency in MS Office and basic computer skills.Ability to work various shifts and schedules.Prior NDI and QC experience preferred.Benefits:We offer a competitive hourly rate, full benefits package, and a dynamic work environment that fosters growth and development. If you are ready to take the next step in your aviation career, apply now for the Quality Control Inspector position at Kansas City.
Quality Control - Quality Inspector 2nd Shift
Posted 4 days ago
Job Viewed
Job Description
Job Purpose: Provides a variety of quality control tests/inspections on products, materials, components, etc at various stages of the production process to ensure quality and reliability standards are met. Ensures that the quality and integrity of materials being produced in the production process meet print, tolerances, and corporate standards. Tests and inspects processes and products at various stages of the production process. May suggest or recommend changes to improve quality. Essential Functions:Function % of Time Spent Inspects finished goods, in-process parts, materials, and welds to ensure the end product meets the specifications required on the prints. Inspects incoming materials and final product as necessary. Performs first-piece inspections. 70%Documents inspections and non-conformities. 10%Collaborates with Quality department personnel and shop supervisors to resolve quality issues. Recommends changes to improve quality and efficiency. 10%Performs other job-related duties and special projects as required including but not limited to other inspections as deemed necessary by management to ensure that quality products are being produced and shipped. 10%Requirements: High school diploma or equivalent. Minimum 2 years of quality inspection experience in metal fabrication/welding. American Welding Society or American Society for Quality experience/affiliation preferred. Basic computer literacy including Windows, Outlook, Word, and Excel. Ability to effectively communicate with shop-floor employees, engineers, and other Quality Department personnel. Experience with calipers, micrometers, tape measures, weld inspection tools, and CMM. Proficient in interpreting engineering drawings including GD&T. Ability to identify potential quality problems, determine possible resolutions and work with Quality Department staff to implement preventative measures to ensure usable products are being made. Must work effectively under pressure, exercise good judgment, and maintain confidentiality. Dimensions: Impacts the quality of parts being produced on the shop floor, works in conjunction with Manufacturing Supervisors to identify problems with quality and determines resolutions.Reporting Relationships:This job reports to: Quality Manager Direct Reports: 0
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Quality Control / Quality Assurance Admin III
Posted 23 days ago
Job Viewed
Job Description
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
Additional Requirements as per contract/client:
- Department of Education and Student Loan experience preferred
- Quality Assurance experience required
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
Qualifications Continued:
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to work as a team member, as well as independently
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
23.33
Maximum Salary
$
29.85
Quality Control / Quality Assurance Team Lead (Temporary)
Posted 7 days ago
Job Viewed
Job Description
Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.
DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Assist the Quality processors in resolving questions concerning audits and Quality processes
- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments
- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met
- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor
- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe
- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs
- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:
- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Additional Requirements as per contract/client:
- Student Loan and Department of Education experience preferred
- Previous Quality Assurance experienced preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
Minimum Requirements
- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to work as a team member, as well as independently
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
23.94
Maximum Salary
$
33.35
Quality Control / Quality Assurance Admin III (Temporary)
Posted 7 days ago
Job Viewed
Job Description
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Additional Requirements Per Client:
- Department of Education and FSA experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
23.33
Maximum Salary
$
29.85