7 Food Processing jobs in South Sioux City

Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
**Job Purpose and Impact**
The Food Safety Quality & Regulatory Lead will provide specialized knowledge of specific segments of quality systems or plant processes such as food safety and quality auditing, instrumentation, specific product line knowledge, computer systems, management or oversight of suppliers and other needed focus areas. In this role, you will be involved in preparation and participation of customer audits and you will partner with internal and external teams to address customer requirements and concerns, as well as collaborate on audits.
**Key Accountabilities**
+ Conduct verification and maintenance of the food safety and quality systems, hazard analysis and sanitation processes, prerequisite programs, manufacturing processes, plant environment and finished product.
+ Collaborates with operations on the initiation of corrective action and preventative measures when necessary.
+ Ensure adherence to corporate, regulatory, customer and facility food safety and quality requirements and completion of corrections and corrective actions.
+ Lead relevant regional, corporate and regulatory food safety focused audits.
+ Act as food safety team leader, coordinate and lead the food safety team and overseeing the food safety management system and management review.
+ Manage food and feed safety management system compliance to appropriate government regulations.
+ Investigate and follow up on food safety incidents that occur in the plant to ensure they are reported and that corrective action and permanent corrections are taken.
+ Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
+ Other duties as assigned
#LI-CF1 #fgb #themuse
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field OR equivalent experience
+ Minimum of two years of related work experience
+ Strong computer skills and Microsoft Office experience.
+ Knowledge of food/feed safety industry practices and standards.
+ Minimum two years of work experience in food and/or feed industry
**Preferred Qualifications**
+ PCQI certification.
+ Experience working with an enterprise resource planning platform, such as SAP.
+ Knowledge of HACCP principles and applications.
+ Extruder food/feed experience
+ Audit experience
**Position Information**
+ This position is located in Sioux City, Iowa
+ Relocation assistance will not be provided for this position.
Equal Opportunity Employer, including Disability/Vet.

**$21.00 per hour**
**Hours: 4:00 PM - 12:30 AM**
**WHO YOU ARE:**
**We are seeking a meticulous and dedicated Food Safety Sanitor to join our team and ensure the highest standards of cleanliness and safety in our food production processes. If you are committed to maintaining a safe and sanitary environment, apply now to contribute to our mission of delivering top-quality products.**
**WHO WE ARE:**
+ Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
+ Over 10,000 dedicated team members across North America.
+ Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
+ Over 50+ years of experience in creating long-lasting partnerships.
**OUR MISSION:**
**We protect the food supply by eliminating risks so families everywhere can eat without fear.**
+ **Protect What Matters:** We are in service of safety at every step, ensuring the health of everyone is central to all we do - from plant team members to consumers?
+ **Deliver On Our Promises?:** We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business?
+ **Win as a Team?:** We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together?
+ **Advance a Safer Future?:** We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all?
**WHAT YOU WILL DO:**
**The Food Safety Sanitor performs sanitation labor by performing the eight steps of sanitation while understanding and complying with all food safety and safety policies and procedures. Job duties include:**
**- Work cooperatively with leads and management to ensure sanitation procedures are followed.**
**- Frequently lift hoses, equipment, and chemical containers, etc.**
**- Wear employer-specified personal protective equipment ("PPE") such as gloves, face shield, eye goggles, aprons, boots, safety glasses, etc.**
**- Exposure to chemicals (with PPE required for the task).**
**- All night standing, lifting, and crouching for periods at a time.**
**- Perform all tasks safely.**
**- Use Lock-out tag-out ("LOTO").**
**- Other duties as assigned.**
**YOUR MUST HAVES:**
+ Must be 18 years of age or older.
+ Ability to take direction and instruction from managers and be accountable for own actions.
+ Safety awareness and attention to detail.
+ Ability to work in extreme temperature fluctuations.
**OUR ENVIRONMENT:**
**This position would involve you to be in a wet, hot, and or cold environment, while wearing Personal Protective Equipment ("PPE"). Shift may vary depending on location?**
**WHAT WE OFFER:**
+ Medical, Dental, & Vision Insurance
+ Basic Life Insurance
+ Short- and Long-Term Disability
+ 401k Retirement Plan
+ Paid Holidays (varies by location)
+ Paid Vacation
+ Employee Assistance Program ("EAP")
+ Training & Development Opportunities
Fortrex Solutions is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Fortrex Solutions is committed to complying with the laws protecting qualified individuals with disabilities. Fortrex Solutions will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.
**YOUR NEXT STEPS:**
**APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!**
**MIEMBRO DEL EQUIPO DE SEGURIDAD DE ALIMENTOS- LABOR GENERAL**
**¡Únase a nuestro equipo!**
**En Fortrex, nosotros vemos a nuestros esenciales miembros del equipo como héroes industriales- unidos en el valor de seguridad de alimentos.**
Como miembro del equipo de seguridad de alimentos, ¡Usted se estará uniendo al líder de soluciones de seguridad de alimentos! Esta posición es un trabajo de nivel de entrada con un programa de entrenamiento estructurado que le brindará muchas oportunidades para avance de carrera. Nosotros ofrecemos pago semanal con beneficios completos y oportunidades de bonos. Debido a la naturaleza de este trabajo. Usted debe tener 18 años o más para aplicar.
Usted comenzará como un entrenado, aprendiendo como limpiar y desinfectar plantas mientras se entienden y se cumplen con todos los procedimientos y políticas de seguridad y de la seguridad de alimentos. Nosotros le ensenaremos que hacer y cómo mantenerlo a usted y a sus miembros del equipo seguros en el trabajo.
En este rol usted aprenderá habilidades de vida que le ayudaran a crecer y avanzar. Usted se volverá parte de una cultura única-una que nos distingue a través de los miembros del equipo, el fuerte trabajo que realizamos juntos, y la cultura de familia. Usted se sentirá orgulloso a medida que protege el suministro de alimentos de América.
**Como miembro del equipo de seguridad de alimentos, usted estará protegiendo el suministro de alimentos de la nación durante cada turno. Esto incluye realizar el proceso verificado de los 8 pasos de saneamiento. Otras tareas incluidas:**
+ Actividades físicas como levantar, empujar, jalar el equipo de saneamiento.
+ Trabajar con o alrededor de químicos de saneamiento emitidos por Fortrex; ¡Nosotros le enseñamos!
+ Se requiere uso de protocolos específicos de seguridad; ¡Nosotros lo entrenaremos!
+ Trabajar en ambientes mojados, calientes y/o fríos; ¡Nosotros proveemos el equipo!
+ Debido a la naturaleza de este trabajo. Usted debe tener 18 años o más para aplicar.
**Aprenda más acerca de lo que hacemos oprimiendo aquí:**
+ Video de aplicación: Facebook: es líder en soluciones de seguridad de alimentos con más de 450 plantas que limpia diariamente en norte América. Nosotros abarcamos USDA, FDA e instalaciones procesadoras de comida CFIA. Nuestros clientes trabajan fuertemente para perfeccionar sus productos y Fortrex se asegura de que estén protegidos. Fortrex es un empleador de igualdad de oportunidades.
**LO QUE OFRECEMOS:**
+ Seguro Médico, Dental y Visión
+ Seguro de Vida Básico
+ Plan de Jubilación 401K
+ Días Festivos pagadas (según la ubicación)
+ Vacaciones pagadas
+ Programa de Asistencia para Empleados
+ Oportunidades de Entrenamiento y Promoción
Fortrex esta orgulloso de ser un empleado que ofrece igualdad de oportunidades. Todos los candidatos cualificados recibirán consideración de empleo sin importar raza, religión, color, credo, sexo, género, identidad de género, nacionalidad de origen, estado ciudadano, estado de miembro de las fuerzas uniformadas, estado veterano, edad, información genética, discapacidad u otro estado protegido en concordancia con todas las leyes federales, estatales y locales que apliquen. Fortrex esta comprometido con cumplir con estas leyes que protegen a los individuos cualificados con discapacidades. Fotrex proveerá una acomodación razonable a cualquier discapacidad física o mental conocida de un individuo cualificado a la extensión requerida por lay, provista la acomodación requerida no cree una adversidad excesiva para la compañía y/o coloque en amenaza directa la salud o seguridad de otros en el lugar de trabajo y/o al individuo. Si un empleado requiere una acomodación, ellos deben notificar al gerente de sitio o al departamento de recursos humanos corporativo. Si un candidato requiere de una acomodación, ellos deben notificar al gerente de contratación y/o al reclutador contratando para la posición.

**$21.54 per hour**
**Hours: 11:00 PM - 7:00 AM**
**WHO YOU ARE:**
We are seeking a meticulous and dedicated Food Safety Sanitor to join our team and ensure the highest standards of cleanliness and safety in our food production processes. If you are committed to maintaining a safe and sanitary environment, apply now to contribute to our mission of delivering top-quality products.
**WHO WE ARE:**
+ Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
+ Over 10,000 dedicated team members across North America.
+ Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
+ Over 50+ years of experience in creating long-lasting partnerships.
**OUR MISSION:**
We protect the food supply by eliminating risks so families everywhere can eat without fear.
+ **Protect What Matters:** We are in service of safety at every step, ensuring the health of everyone is central to all we do - from plant team members to consumers?
+ **Deliver On Our Promises?:** We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business?
+ **Win as a Team?:** We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together?
+ **Advance a Safer Future?:** We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all?
**WHAT YOU WILL DO:**
The Food Safety Sanitor performs sanitation labor by performing the eight steps of sanitation while understanding and complying with all food safety and safety policies and procedures. Job duties include:
- Work cooperatively with leads and management to ensure sanitation procedures are followed.
- Frequently lift hoses, equipment, and chemical containers, etc.
- Wear employer-specified personal protective equipment ("PPE") such as gloves, face shield, eye goggles, aprons, boots, safety glasses, etc.
- Exposure to chemicals (with PPE required for the task).
- All night standing, lifting, and crouching for periods at a time.
- Perform all tasks safely.
- Use Lock-out tag-out ("LOTO").
- Other duties as assigned.
**YOUR MUST HAVES:**
+ Must be 18 years of age or older.
+ Ability to take direction and instruction from managers and be accountable for own actions.
+ Safety awareness and attention to detail.
+ Ability to work in extreme temperature fluctuations.
**OUR ENVIRONMENT:**
This position would involve you to be in a wet, hot, and or cold environment, while wearing Personal Protective Equipment ("PPE"). Shift may vary depending on location?
**WHAT WE OFFER:**
+ Medical, Dental, & Vision Insurance
+ Basic Life Insurance
+ Short- and Long-Term Disability
+ 401k Retirement Plan
+ Paid Holidays (varies by location)
+ Paid Vacation
+ Employee Assistance Program ("EAP")
+ Training & Development Opportunities
Fortrex Solutions is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Fortrex Solutions is committed to complying with the laws protecting qualified individuals with disabilities. Fortrex Solutions will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.
**YOUR NEXT STEPS:**
APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!
**MIEMBRO DEL EQUIPO DE SEGURIDAD DE ALIMENTOS- LABOR GENERAL**
**¡Únase a nuestro equipo!**
**En Fortrex, nosotros vemos a nuestros esenciales miembros del equipo como héroes industriales- unidos en el valor de seguridad de alimentos.**
Como miembro del equipo de seguridad de alimentos, ¡Usted se estará uniendo al líder de soluciones de seguridad de alimentos! Esta posición es un trabajo de nivel de entrada con un programa de entrenamiento estructurado que le brindará muchas oportunidades para avance de carrera. Nosotros ofrecemos pago semanal con beneficios completos y oportunidades de bonos. Debido a la naturaleza de este trabajo. Usted debe tener 18 años o más para aplicar.
Usted comenzará como un entrenado, aprendiendo como limpiar y desinfectar plantas mientras se entienden y se cumplen con todos los procedimientos y políticas de seguridad y de la seguridad de alimentos. Nosotros le ensenaremos que hacer y cómo mantenerlo a usted y a sus miembros del equipo seguros en el trabajo.
En este rol usted aprenderá habilidades de vida que le ayudaran a crecer y avanzar. Usted se volverá parte de una cultura única-una que nos distingue a través de los miembros del equipo, el fuerte trabajo que realizamos juntos, y la cultura de familia. Usted se sentirá orgulloso a medida que protege el suministro de alimentos de América.
**Como miembro del equipo de seguridad de alimentos, usted estará protegiendo el suministro de alimentos de la nación durante cada turno. Esto incluye realizar el proceso verificado de los 8 pasos de saneamiento. Otras tareas incluidas:**
+ Actividades físicas como levantar, empujar, jalar el equipo de saneamiento.
+ Trabajar con o alrededor de químicos de saneamiento emitidos por Fortrex; ¡Nosotros le enseñamos!
+ Se requiere uso de protocolos específicos de seguridad; ¡Nosotros lo entrenaremos!
+ Trabajar en ambientes mojados, calientes y/o fríos; ¡Nosotros proveemos el equipo!
+ Debido a la naturaleza de este trabajo. Usted debe tener 18 años o más para aplicar.
**Aprenda más acerca de lo que hacemos oprimiendo aquí:**
+ Video de aplicación: Facebook: líder en soluciones de seguridad de alimentos con más de 450 plantas que limpia diariamente en norte América. Nosotros abarcamos USDA, FDA e instalaciones procesadoras de comida CFIA. Nuestros clientes trabajan fuertemente para perfeccionar sus productos y Fortrex se asegura de que estén protegidos. Fortrex es un empleador de igualdad de oportunidades.
**LO QUE OFRECEMOS:**
+ Seguro Médico, Dental y Visión
+ Seguro de Vida Básico
+ Plan de Jubilación 401K
+ Días Festivos pagadas (según la ubicación)
+ Vacaciones pagadas
+ Programa de Asistencia para Empleados
+ Oportunidades de Entrenamiento y Promoción
Fortrex Solutions esta orgulloso de ser un empleado que ofrece igualdad de oportunidades. Todos los candidatos cualificados recibirán consideración de empleo sin importar raza, religión, color, credo, sexo, género, identidad de género, nacionalidad de origen, estado ciudadano, estado de miembro de las fuerzas uniformadas, estado veterano, edad, información genética, discapacidad u otro estado protegido en concordancia con todas las leyes federales, estatales y locales que apliquen. Fortrex esta comprometido con cumplir con estas leyes que protegen a los individuos cualificados con discapacidades. Fortrex proveerá una acomodación razonable a cualquier discapacidad física o mental conocida de un individuo cualificado a la extensión requerida por lay, provista la acomodación requerida no cree una adversidad excesiva para la compañía y/o coloque en amenaza directa la salud o seguridad de otros en el lugar de trabajo y/o al individuo. Si un empleado requiere una acomodación, ellos deben notificar al gerente de sitio o al departamento de recursos humanos corporativo. Si un candidato requiere de una acomodación, ellos deben notificar al gerente de contratación y/o al reclutador contratando para la posición.

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements as per contract/client:

- Department of Education and Student Loan experience preferred

- Quality Assurance experience required

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

Qualifications Continued:

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85