137,902 Front Desk Agent jobs in the United States
Front Office - Front Desk Agent
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The Meritage Resort & Spa, Napa, California, United States of America
Job DescriptionPosted Thursday, June 12, 2025 at 7:00 AM
Position Summary:
Provides warm and welcoming experience for all guests and visitors. Handles all aspects
of guest registration/check-in and check out procedures. Provides special assistance and
information about the hotel, hotel amenities, and local area attractions. Resolves guest
concerns and provides professional service to gain high level of guest confidence and
satisfaction. Enters information into computer system, collects funds and runs necessary
reports. Seeks opportunities to maximize revenue.
Duties & Responsibilities
Primary Responsibilities/Essential Functions:
1. Welcomes guests by greeting them in an enthusiastic and professional manner,
answering questions and responding to requests. Provides information about hotel
and hotel amenities.
2. Registers hotel guest by obtaining or confirming room requirements, verifying preregistration,
assigning rooms, obtaining information and signatures. Issues door
key cards. Establishes guest credit by verifying credit cards or obtaining cash.
Seeks opportunities to maximize revenue.
3. Directs guest to hotel rooms by showing room locations on a hotel map. Calls
Bellperson.
4. Effectively deals with internal and external customers, some of who may require a
high level of patience, tact and diplomacy to defuse anger. Collects accurate
information and resolves conflicts. Keeps immediate supervisor promptly and fully
informed of any problems, potential safety issues, or unusual situations so prompt
corrective action may be taken. Communicates with other departments to fulfill
guest needs.
5. Maintains hotel records by entering required room and guest account data into
systems. Performs all guest accounting functions according to hotel procedure to
ensure all guest and house accounts are completed and accurate. Collects hotel
revenue by entering services and charges, computing bills and obtaining payments.
Runs all necessary reports and balances paperwork.
6. Maintains accuracy of cash banks. Balances funds and provides change.
7. Resolves guest complaints within scope of authority; otherwise refers the matter to
management. Notifies supervisor and/or Security of all unusual events,
circumstances, missing items, or alleged theft.
8. Notifies management of any problems resulting from guest complaints, intoxication
or disruptive behavior
9. Follows all safety policies and procedures. Reports potential safety issues to
manager whenever observed and takes immediate action to resolve in emergencysituations. OSHA laws require the use of Personal Protective Equipment (PPE)
when performing work duties that have the potential of risk to your health or safety.
Team members will be trained in the proper use and care of assigned PPE if
applicable. The hotel provides the required PPE. Team member has responsibility
to report defective, damaged or lost PPE or equipment that does not fit properly to
their Manager. Maintains strict compliance with hotel's Hazardous Material
(HAZMAT) program and familiarizes self with current MSDS.
10. Reporting to work as scheduled (on time and on regular basis) is an essential
function of the job.
Other Responsibilities/Supportive Functions:
1. If working overnight shift may be required to prepare breakfast vouchers for arriving
guests and deliver folios (bills) to guest who will be checking out that morning. May
be required to walk property (including parking areas) to identify suspicious activity
and contact appropriate authority as needed.
2. May provide concierge assistance by providing information about services guests
may require, such as dining, recreation, entertainment, shopping, business, travel,
and hotel amenities. May assist with related reservations.
3. Receives and responds to incoming telephone calls from the public and guests.
Receives and processes telephone and walk-in reservations accurately to ensure
guest satisfaction.
4. Conveys messages and deliveries to guests by receiving and delivering messages,
mail, facsimiles, packages and guest supplies.
5. Improves job knowledge by attending training sessions as instructed.
6. Contributes to guest services and hotel success by welcoming related, different and
new requests. Helps others accomplish job results.
7. Remains aware of guest satisfaction scores and works toward increasing overall
guest satisfaction.
8. Notifies management of unsafe conditions, needed maintenance of any equipment
and any accidents.
Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties
as required to meet the ongoing needs of the organization. Management reserves the right to add, modify,
change or rescind work assignments and to make reasonable accommodations as needed.
Qualifications (relevant experience, education and training):
1. Guest service or customer service experience desired.
2. Must have excellent customer service/communication skills to work with guests of
various social, cultural, economic and educational backgrounds for the purpose of
resolving problems/complaints and providing a high level of guest satisfaction.
3. Requires ability to perform basic math skills such as addition, subtraction,
multiplication and division.
4. Requires basic computer skills to enter data, read, and interpret information.
5. Requires attention to detail. Must be able to solve problems and remain calm and
alert if dealing with difficult guest, during busy activity periods or in an emergency
situation.
6. Must be able to speak, read, write and understand English to understand
instructions, safety rules, and communicate with guests. Proficiency in another
language a plus.
7. Able to work independently with minimal guidance and as part of a team.
8. May be required to posses a Food Handler's certificate if assigned to the night shift.
9. Due to the cyclical nature of the hospitality industry, team members may be
required to work varying schedules to reflect the business needs of the hotel. Work
schedules will include working on holidays, weekends and alternate shifts.
10. Completes all required training as scheduled.
11. Must maintain a clean appearance and professional demeanor.
Special Skills & Abilities/Mental and Physical Demands:
While performing the duties of the job the team member regularly stands for sustained
periods of time or walks from one work area to another. While performing the duties of the
job the team member frequently uses fingers to enter data into computer or operate office
equipment. The team member occasionally grasps objects. The team member frequently
reaches by extending hand(s) and arm(s) in any direction. The team member occasionally
stoops and crouches. The team member regularly talks when communicating with guests.
The team member regularly needs to hear voices while interacting with guests. Exerts up
to 70 pounds of force occasionally when moving luggage. The team member is required to
have close visual acuity to prepare and analyze data and figures and view a computer
terminal. The team member is required to have visual acuity to determine the accuracy,
neatness, and thoroughness of the work assigned and to make general observations of
facilities.
The team member is subject to inside environmental conditions. The noise level is
moderate. The team member is subject to hazards which includes proximity to electrical
current found in office related equipment. The team member is occasionally subject to
atmospheric conditions such as perfumes, odors, or dusts.
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therequirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.
The Meritage Resort & Spa, Napa, California, United States of America
#J-18808-LjbffrFront Office Host (Front Desk Agent)
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Join us for this incredible opportunity at the Hyatt Regency Washington on Capitol Hill hotel, just steps away from the U.S. Capitol building. Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Office, Front Desk, Host, Agent, Business Services, Hotel
Guest Service & Sales Agent
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Pay:
Incentive opportunities: Pack Members in this role may earn additional performance-based incentive pay. Recent averages reported for this position have ranged from $2–$ per hour.
As a Guest Service & Sales Agen t, you’re not just the first and last point of contact for our guests — you’re also a key driver of revenue and guest satisfaction. In this dual role, you’ll go beyond traditional check-in and check-out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge’s sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will have a direct impact on both guest enjoyment and your earning potential. This role is ideal for individuals who excel in a fast-paced, guest-facing sales environment and are passionate about delivering exceptional stays while achieving optimal results.
Join our Pack:
* Grow your career: Launch or elevate your hospitality career in a role that builds the consultative sales skills and guest experience savvy needed to grow into a high-earning future in resort sales, operations, or guest services leadership.
* Maximize Your Earnings : Take advantage of incentive opportunities tied directly to your performance — the better you serve and sell, the more you earn.
* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations, employee referral incentives and Great Wolf’s Scholarship Program
* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership development training
* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program, and technology, and support through our Employee Assistance Program and Pack Member Relief Fund
* Celebrate Your Uniqueness: Join a team that champions diversity and inclusion through programs that make everyone feel welcome and valued.
Comprehensive Benefits
- Medical, Dental, Vision and Life insurance with HSA
- Mental Well-being and Telehealth resources
- 401K with employer match
- Paid vacation time off and parental leave
- Waterpark passes, vacation discounts and other perks
Essential Duties & Responsibilities:
- Welcome and assist guests with check-in and check-out processes using property management systems
- Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling
- Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction
- Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service
- Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences
- Accurately verify guest identity, process secure payments, and manage billing with precision
- Maintain accurate records of guest stays, room assignments, and transactions
- Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up
- Communicate guest needs and feedback to appropriate departments for timely resolution
- Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression
- Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay
Basic Qualifications & Skills:
- High School Diploma or equivalent
- Flexibility with schedule, including nights, weekends, and holidays
- Strong previous customer service and/or sales experience
- Successful background check and drug screening
- Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences
- Enthusiastic, positive, proactive, and dependable
- Strong demonstrated teamwork and communication abilities
- Demonstrated multitasking and prioritization skills in a fast-paced environment
- Experience or ability to learn using mobile technology, front desk software, and self-service kiosks
Preferred Skills & Qualities:
- Able to effectively upsell and cross-sell resort offerings
- Strong consultative selling skills with the ability to tailor recommendations in real-time
- Ability to build rapport quickly and use storytelling or product knowledge to drive interest
Physical Requirements
- Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift
- Capable of lifting up to 30 lbs.
- Comfortable working in a busy, loud, and guest-facing environment with frequent distractions
· Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting
Pay Rate: $ /hr
An employee’s pay position ithin the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Front Desk Agent
Posted today
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Job Description
Job Number
Job Category Rooms & Guest Services Operations
Location Courtyard by Marriott Chicago Naperville, 1155 E Diehl Road, Naperville, Illinois, United States, 60563VIEW ON MAP
Schedule Part Time
Located Remotely? N
Position Type Non-Management
Pay Range: $18.02-$18.02 per hour
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Front Desk Agent
Posted today
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Job Description
Job Number
Job Category Rooms & Guest Services Operations
Location W Bellevue, 10455 NE 5th Place, Bellevue, Washington, United States, 98004VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Pay Range: $28.20-$28.20 per hour
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only : Employees will accrue paid sick leave, 0.03847 PTO balance for every hour worked and be eligible to receive minimum of 7 holidays annually.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Front Desk Agent
Posted today
Job Viewed
Job Description
Job Number
Job Category Rooms & Guest Services Operations
Location Courtyard by Marriott Cleveland Independence, 5051 West Creek Road, Independence, Ohio, United States, 44131VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Front Desk Agent
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Job Viewed
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team in Lake Placid, United States. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for all visitors to our establishment.
- Welcome and greet guests upon arrival, providing a warm and professional first impression
- Manage efficient check-in and check-out procedures, ensuring accuracy and attention to detail
- Handle guest inquiries and requests promptly and courteously, demonstrating excellent customer service skills
- Coordinate with various hotel departments to fulfill guest needs and resolve any issues
- Process payments and manage cash transactions accurately
- Assist with luggage handling and provide information about hotel amenities and local attractions
- Support the hotel's shuttle service operations when required
- Maintain a clean and organized front desk area
- Perform administrative tasks such as answering phones, managing reservations, and updating guest information
- Assist with night audit procedures and administrative closing operations as needed
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