825 Front Desk Agents jobs in Milwaukee
Front Desk Agent
Posted 1 day ago
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At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. The brand new Courtyard/Residence Inn by Marriott Poplar Creek Complex is looking for its next great team member to join us on our Front Office team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide Here is what you will be doing each day: As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve.
Front Desk Agent
Posted 2 days ago
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Summary: At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self and grow personally and professionally. Join our team and help us bring the virtue of hospitality to life. Responsibilities What You'll Do* A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations * Check the guest in and out efficiently and in a friendly manner * Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures * Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings * Assist in maintaining the cleanliness of the lobby and entrance * Ensure security and confidentiality of all guest and hotel information * Effectively respond to and resolve guest concerns or complaints * Perform other duties as assigned What You'll Bring* Strong communication skills * A passion for customer service * The ability to be flexible and adapt to any situation * A desire to work as part of the front desk team * An outgoing personality with a positive attitude * Previous hospitality experience always helps, but not required * The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary Other Information * Comprehensive Medical, Dental, and Vision Insurance * Vacation and Paid Time Off (PTO) plans * Wellness benefits including complimentary counseling sessions and virtual doctor visits * Option for DailyPay- choose when you get your paycheck * A Tuition Reimbursement Program * Discounts on hotel rooms, dining, and entertainment experiences. * A 401(k) savings plan White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. Location Code: 2540
Front Desk Agent
Posted 3 days ago
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Job Description
•Anticipates and responds to guests in a friendly and positive manner
•Responsible for providing the highest level of service
•Process check-ins and check-outs, verify billing, create reservations, and process special requests
•Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
•Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
•Understands and follows the company guest service recovery program
•Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
•Monitors room availability, follows restrictions, and all booking policies and procedures
•Drives sales and maximizes revenue by up-selling rooms and amenities
•Follows company procedures when handling cash and processing financial transactions
•Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
•Produces required volume of work by planning, organizing and prioritizing work duties
•Adheres to company general work rules, department procedures and company policies
•Attends all required department and hotel meetings
•Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
•Follows all company procedures for guest/associate incidents
•Knowledgeable of hotel emergency procedures
Education: High school diploma or GED required
Experience/Knowledge/Skills/Abilities:
- 1+ years prior guest service experience required preferably in a hospitality setting
- Excellent verbal communication skills needed
- Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
- Maintains predictable and reliable attendance
- Ability to lift, push and pull up to 25 pounds on an occasional basis
- Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.
To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.
This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email
CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Front Desk Agent
Posted 14 days ago
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Starting at $14.78 per hour | Second Shift
In this fast-paced, high-energy environment where great guest service is essential, how do we ensure all of our hotel guests are happy with their stay? As the Front Desk Agent, you will provide an exceptional guest experience by making sure guests are able to check in and out of their rooms in an expedient and efficient manner. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Functions)
- Perform guest check in and check out. Monitor room availability, and register and make room assignments for hotel guests. Issue keys to guests.
- Acknowledge and greet guests with a smile to establish rapport and increased guest confidence and satisfaction.
- Create and maintain guest reservations, changes to existing reservations, and guest accounts using hotel computer systems.
- Handle payment transactions accurately and timely. Post charges to guest accounts and make adjustments and corrections as necessary. Prepare and present statements for guests. Ensure proper procedures are followed for handling of financial transactions.
- Attend to guest needs or special requests in a courteous and prompt manner. Handle guest communications, inquiries, complaints, and concerns and take corrective action with the goal of producing a positive interaction and experience for all hotel guests, referring difficult situations to supervisor or manager as needed.
- Act as a resource to guests and team members by maintaining thorough knowledge of the facility, special events, promotions, and other amenities.
- Ensure hotel entrance, public areas, and front desk are safe, clean, and attractive.
- Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
- Perform other duties as assigned.
Job Qualifications
- High school diploma or equivalent and previous hotel operations or guest service experience required.
- Office skills must include the ability to use standard office equipment and basic knowledge of Microsoft Office.
- The ability to maintain discretion in handling confidential information.
- The ability to interact with customers and team members in a professional manner.
- The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
- While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member may be required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 60 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions
The noise level is usually moderate. When on the casino floor, the noise level increases. The facility is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
Front Desk Agent (PT)
Posted 4 days ago
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Job Description
Starting at $14.78 per hour | Second Shift
In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our hotel guests are happy with their stay? As the Front Desk Agent, you will provide an exceptional guest experience by making sure guests are able to check in and out of their rooms in an expedient and efficient manner. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Functions)
- Perform guest check in and check out. Monitor room availability, and register and make room assignments for hotel guests. Issue keys to guests.
- Acknowledge and greet guests with a smile to establish rapport and increased guest confidence and satisfaction.
- Create and maintain guest reservations, changes to existing reservations, and guest accounts using hotel computer systems.
- Handle payment transactions accurately and timely. Post charges to guest accounts and make adjustments and corrections as necessary. Prepare and present statements for guests. Ensure proper procedures are followed for handling of financial transactions.
- Attend to guest needs or special requests in a courteous and prompt manner. Handle guest communications, inquiries, complaints, and concerns and take corrective action with the goal of producing a positive interaction and experience for all hotel guests, referring difficult situations to supervisor or manager as needed.
- Act as a resource to guests and team members by maintaining thorough knowledge of the facility, special events, promotions, and other amenities.
- Ensure hotel entrance, public areas, and front desk are safe, clean, and attractive.
- Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
- Perform other duties as assigned.
Job Qualifications
- High school diploma or equivalent and previous hotel operations or guest service experience required.
- Office skills must include the ability to use standard office equipment and basic knowledge of Microsoft Office.
- The ability to maintain discretion in handling confidential information.
- The ability to interact with customers and team members in a professional manner.
- The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
- While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member may be required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 60 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions
The noise level is usually moderate. When on the casino floor, the noise level increases. The facility is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
GUEST RELATIONS REPRESENTATIVE
Posted 1 day ago
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Serves as the First Impression Officer of the Froedtert & The Medical College of Wisconsin health network, going above and beyond to deliver on exceptional and memorable concierge-style customer service and hospitality for our patients, families an Representative, Customer Experience, Patient Care, Customer Service, Health, Medical, Healthcare
Guest Relations Manager
Posted today
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Job Description
Responsibilities include:
- Leading, training, and motivating the guest relations team to deliver outstanding service.
- Developing and implementing service standards and protocols to enhance guest satisfaction.
- Managing guest feedback, resolving complaints promptly and effectively, and turning potentially negative experiences into positive ones.
- Overseeing front desk operations, including check-in/check-out procedures, room assignments, and billing inquiries.
- Collaborating with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless guest stays.
- Maintaining a strong presence in the lobby and public areas, engaging with guests and anticipating their needs.
- Monitoring online reviews and social media for guest feedback and responding appropriately.
- Implementing initiatives to drive guest loyalty and repeat business.
- Analyzing guest service metrics and identifying areas for improvement.
- Ensuring compliance with all hotel policies and safety regulations.
Qualifications for this role include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent professional experience. A minimum of 3-5 years of progressive experience in front office management or guest services within the hotel industry is required. You must demonstrate proven leadership skills, with the ability to inspire and manage a diverse team. Excellent communication, interpersonal, and problem-solving skills are paramount. A polished and professional demeanor, coupled with a genuine warmth and attentiveness to guest needs, is essential. Fluency in English is required, and proficiency in other languages is a significant asset. Familiarity with property management systems (PMS) such as Opera is expected. This position requires flexibility to work varied shifts, including evenings, weekends, and holidays. If you are a dedicated hospitality professional with a commitment to exceeding guest expectations, we encourage you to apply for this exciting opportunity in Milwaukee.
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Front Desk Agent - Full Time
Posted 4 days ago
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Lowast;Weekends Required* - Shifts include 7-3 pm and 3-11 pm - For some, traveling and being away is fun; however, many travelers miss being home. Our Front Desk team makes our hotel feel like home. As a Front Desk Agent, your contribution helps ens Front Desk, Agent