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LIVE FULLY, LEAVE FULL

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WHO WE ARE

At Freedom Street Social, there's a spot for anyone and everyone at the table. This community-hub creates a sense of belonging for families, locals, and out-of-towners alike. The pure beauty of Freedom Street Social is the unique ability to be everything for everyone.

For local residents that crave community, convenience, and quality - Freedom Street Social is an approachable and affordable destination that provides entertainment, food optionality, and consistency for anyone and everyone.

WHAT WE OFFER

The foundation of this awesome community hub is a great team. At Freedom Street Social, we have a family first culture! Whether you're on our team or one of our guests, you are family! We want our family to feel cared about, appreciated and valued.

Do you like to smile, have fun, and deliver a 5-Star experience? If the answer is yes, then Freedom Street Social would love for you to join our family. We are looking for positive, outgoing, and driven people to create that experience.

We currently looking for Front of House Staff.

Tasks for this position include but not limited to:

• Bussing
• Running Food
• Carry Out
• Cleaning
• Event Setup
• Guest Relations

WHAT'S IN IT FOR YOU

We are an equal opportunity employer

Part-time and full-time positions

Competitive Pay

Benefits Including but not limited to:

• Employee Discounts with Our Vendors
• Tips and Service Charges (Depending on Role)
• Bonuses (Depending on Role)
• Flexible Schedule
• Growth Opportunities
• Sick Pay Accrual
• Community Partnership Benefits

Apply online at:

• Job Description: Contract Front of House

• Location:
• Richmond, VA

• Position Summary:
• We are seeking a dynamic and customer-focused Front of House professional to join our team on a contract basis. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks in a fast-paced environment.

• Key Responsibilities:
• - Greet and assist guests with a warm and welcoming attitude - Manage reservations and seating arrangements - Handle guest inquiries and provide accurate information about the venue and events - Coordinate with kitchen and service staff to ensure smooth service operations - Maintain a clean and organized front of house area - Process payments and manage the cash register - Address and resolve any guest complaints or issues promptly and professionally

• Responsible for greeting customers and providing excellent customer service
• Responsible for maintaining friendly/positive attitude
• Responsible for thorough menu knowledge
• Responsible for accurate order taking and cash handling
• Responsible for preparing food accurately and maintaining food quality, consistency, and freshness
• Responsible for proper food portioning with use of designated utensils
• Responsible for checking all orders for accuracy and bagging to go orders
• Responsible for stocking and cleaning assigned stations, as well as bathrooms, dining room, and lobby
• Responsible for maintaining and cleaning equipment
• Responsible for setting up dining room, line, and drive thru areas before open
• Responsible for closing dining room, line, and drive thru areas, including following proper procedures for cooling hot foods for use the next day

• Setup and maintain sanitation buckets
• Responsible for maintaining time and temperature logs
• Fully clean and sanitize workstation, dining room, and restrooms as appropriate

• FOH position is responsible for adherence to all guidelines and procedures set forth by Tropical Grille, including but not limited to:
• Adherence to DHEC and Tropical Grille rules and regulations
• Adherence to Tropical Grille Recipes
• Communicating with management if help is needed
• Ensure proper rotation and labeling of food, FIFO
• Any additional tasks assigned or asked by them of management

• Sense Urgency and Speed
• Multi-tasking skills
• Organization
• Menu Knowledge
• Attention to Detail
• Ability to upsell
• Ability to stand for long periods of time and lift 15-20lbs

Position Overview

We are seeking enthusiastic, guest-focused individuals to join our Front of House team. As a key part of the customer experience, Front of House Team Members provide exceptional service, maintain a welcoming environment, and represent the quality and culture of our brewery/restaurant. Positions include Shift Leads, Servers, Bartenders, and Food Runners, each working together to deliver smooth operations and memorable guest experiences

General Front of House Responsibilities (All Positions)

• Deliver warm, attentive, and knowledgeable service to all guests.
• Maintain cleanliness and organization of work areas, including dining room, bar, service stations, bathrooms.
• Communicate effectively with team members and kitchen staff to ensure timely and accurate service.
• Follow all safety, sanitation, and responsible alcohol service policies.
• Support fellow team members by assisting with side work, bussing, running food/drinks, or greeting guests as needed.
• Demonstrate a strong knowledge of our food menu, beer offerings, and brand story to enhance the guest experience.

• Perform all responsibilities of a server, including greeting guests, taking orders, and processing payments.
• Oversee opening and closing procedures for FOH staff.
• Verify staff compliance with service, safety, and sanitation standards.
• Assist in training new FOH employees and reinforcing service standards.
• Ensure responsible alcohol service and compliance with all policies.
• Support managers in implementing promotions, events, or special service needs.
• Act as the go-to resource for servers, bartenders, and runners during assigned shifts.
• Assist with assigning side work, and ensuring FOH areas remain clean and organized.
• Communicate effectively with the kitchen and bar to ensure smooth service flow.
• Address guest concerns promptly and professionally, escalating to management if needed.
• Provide feedback and support to team members, fostering a positive and cooperative environment.
• Strong interpersonal and communication skills.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
• Professional, reliable, and proactive attitude.

• 2+ years in hospitality, serving, or bartending experience required; leadership experience preferred.

• Greet guests, take orders accurately, and provide menu recommendations.
• Knowledge of our beer program and seasonal beers
• Ensure food and beverages are delivered promptly and correctly.
• Process payments and handle cash/credit transactions responsibly.
• Monitor guest satisfaction and anticipate needs throughout the dining experience.

Bartenders

• Prepare and serve craft beer, cocktails, and other beverages in accordance with recipes and standards.
• Engage guests with brewery knowledge and recommendations, creating a lively and welcoming bar atmosphere.
• Maintain cleanliness, stock levels, and organization of the bar.
• Verify guest identification and ensure compliance with alcohol service laws.

Food Runners

• Deliver food from the kitchen to guests promptly and accurately.
• Communicate any special requests or modifications between guests and the server or kitchen.
• Assist servers in maintaining tables, refilling beverages, and clearing dishes.
• Run bus tubs to the kitchen
• Restocking plates, silverware, napkins
• Provide support during busy service to keep operations running smoothly.
• Ability to speak Spanish preferred 

Qualifications

• Previous hospitality or customer service experience preferred (training provided).
• Strong communication and teamwork skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong social awareness and sociability needed
• Passion for craft beer, food, and creating positive guest experiences.

Physical Requirements

• Ability to stand, walk, and carry trays/plates for extended periods.
• Ability to lift up to 25 lbs.
• Comfortable working in a fast-paced, high-volume setting.

Why Join Our Team?

• Work in a fun, community-focused environment surrounded by craft beer and great food.
• Opportunities for training, growth, and advancement.
• Flexible scheduling.
• Staff discounts on food and beverages.