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Students who staff the Concierge Reception Area in University College will be cross-trained on campus-wide support serves and will know the campus layout. Concierge workers will help escort students to campus service areas if needed and direct students toward classrooms during the start of each term. Other concierge-related duties will be assigned throughout the semester. Other office tasks include answering the phones, shredding papers, and helping with UC events.

• Types and proofreads various documents, including letters, memorandums, reports, forms, narratives, and training materials.
• Acts as office receptionist by greeting and directing visitors, screening calls, and providing general information and assistance.
• Opens, sorts, and distributes mail.
• Maintains various computerized and paper files, records, and logs, and retrieves information upon request.
• Schedules appointments, makes travel arrangements, and maintains calendars for the supervisor and staff.
• Copies and collates materials for distribution.
• Maintain Registry supplies/inventory/and project needs/demands for ordering.
• Answer/incoming calls to the Registry regarding issues.
• Respond to requests for information from Registry members, Trainers, Program Coordinators, and Training attendees by phone, email, and mail.
• Maintains complete records of activities performed, documents, and reports monthly program progress and completes annual reports to be submitted to the CHS Director.
• Performs related responsibilities as required or assigned.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

For West Virginia Locations:
1. Master's Degree in Social Work or related field.
2. Licensed Graduate Social Worker (LGSW), Licensed Certified Social Worker (LCSW), or Licensed Independent Clinical Social Worker (LICSW) through West Virginia Board of Social Work.
For Ohio Locations:
1. Master's Degree in Social Work or related field.
2. Licensed Social Worker (LSW), Licensed Independent Social Worker (LISW), or Licensed Independent Social Worker-Supervision (LISW-S) through Ohio Counselor, Social Worker, and Marriage and Family Therapist Board.
For Maryland Locations:
1. Master's Degree in Social Work or related field.
2. Licensed Graduate Social Worker (LGSW), Licensed Certified Social Worker (LCSW), or Licensed Certified Social Worker-Clinical (LISW-C) through Maryland Board of Social Work Examiners.
For Pennsylvania Locations:
1. Master's Degree in Social Work or related field.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Certification in Case Management.

For Pennsylvania Locations:
2. Licensed Social Worker or Licensed Clinical Social Worker through Pennsylvania Department of State.
EXPERIENCE:
1. Two (2) years' social work experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Provide psychosocial assessments of patients and families to identify emotional, social, and community strengths and problems related to their diagnosis, illness, treatment, and/or life situation.
2. Participates as an integral professional in a member of an interdisciplinary treatment team led by physician.
3. Formulate, develop, and implement comprehensive treatment plans utilizing appropriate and evidence based treatments and interventions. Interventions may include crisis intervention, solution focused brief intervention, and any other.
4. Screens, educate on diagnosis, and provide therapy and interventions to individuals with a variety of presenting problems including substance abuse, depression, and anxiety, thought disorders, trauma, and autism spectrum. May perform these functions independently or as part of a team. (if under the supervision of LICSW)
5. Provide consultative services to health care team members within scope of care definitions as needed. Maintain a working knowledge of relevant medical/legal issues that impact on patient care, e.g., advance directives, child and elder abuse.
6. Provide education to patients and families around issues related to adaptation to the patient's diagnosis, illness, treatment and/or life situation.
7. Participate in multi-disciplinary health care teams and represent clinical social work perspective/liaison with patient and family.
8. May formulate, develop, and implement discharge plan beginning on the day of admission through length of stay.
9. Acts as a liaison with community agencies and resources to assist patients and families as needed.
10. May facilitate cognitive/psychoeducational group therapy at a minimum of once per day and provide individual Solution Focused Brief therapy and crisis intervention as ordered by doctor and/or as needed.
11. Provide updates and information to families / support persons and care providers through length of patient stay and facilitate family meetings to provide discharge planning and education to family, as applicable.
12. Facilitate referrals to placement options including but not limited to; personal care home, nursing home, skilled rehab, assisted living, group homes.
13. Document assessment, plan, interactions, and interventions according to departmental, hospital and/or health system guidelines and standards.
14. Maintain electronic medical records and documentation in accordance with department, hospital, medical center and/or health system policies. Attend and participate in staff, committee, department, and other administrative meetings.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Prolonged periods of standing or sitting.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Flexible hours to include weekends and holidays for inpatient setting.

SKILLS AND ABILITIES:

1. Excellent verbal and written communication skills.
2. Ability to work collaboratively with health care professionals at all levels to achieve established goals and improve quality outcomes.
3. Basic computer knowledge and ability to operate standard office software.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

• Assisting with answering telephones, running errands on campus, assisting with mailings, and making copies.
• Greeting prospective students, parents and visitors
• Answering questions and directing them to the proper individual(s).
• Data entry.
• Assisting with campus tours as needed.
• Other administrative duties or special projects as assigned.
• Responsible for maintaining accurate time sheets and approval from immediate supervisor. (Note: Director of Financial Aid is not responsible for approving hours and timesheets)

• Ability to keep confidential information private as well as excellent computer, phone, and customer service skills.
• Excellent communication skills and detail-oriented.
• Ability to work well with others or by yourself.
• Willingness to tackle new projects and ability to maintain professionalism, including punctuality and appearance.

• Time Management
• Customer Service
• General Office Skills
• Business Professionalism

1. Students must complete the Free Application for Federal Student Aid (FAFSA) at the Cowley College Financial Aid office.
2. Meet the general eligibility requirements for federal student aid, demonstrate financial need, and be enrolled or accepted for enrollment, as an undergraduate, graduate, or professional degree-seeking.
3. If approved, the Student must complete the Work Study application by visiting Cowley College's employment page at and searching for "Work Study." Students will create an online account and complete all pages of the Work Study Application.
4. Once the Work Study Application is completed, the student must present the required I9 documents to the Human Resources Director to complete the I9 process.
5. IMPORTANT : Students cannot begin employment until all paperwork and I9 are accurately completed. Form I9 documents must be original, unexpired documents. Cowley College will not accept copies of documents.

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.