24,316 German Speaking jobs in the United States

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a courteous and professional manner
• Make outbound calls to follow up with customers, confirm appointments, or provide updates
• Provide accurate information about company products, services, and policies
• Resolve customer concerns and escalate complex issues to the appropriate department
• Process orders, payments, service requests, and account updates
• Document customer interactions and maintain detailed records in the call center system (CRM)
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates
• Collaborate with team members and other departments to ensure customer needs are met
• Adhere to scripts, policies, and compliance requirements while maintaining a natural, empathetic tone
• Stay updated on company offerings and procedures to provide accurate support

Qualifications & Skills:

• High school diploma or equivalent (Associate’s or Bachelor’s degree a plus)
• Previous call center or customer service experience preferred
• Excellent verbal communication and active listening skills
• Ability to remain calm and professional under pressure
• Strong problem-solving and multitasking abilities
• Basic computer proficiency and experience with CRM systems
• Positive attitude, patience, and customer-focused mindset

We are seeking a dynamic and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries in a timely and professional manner.

The Call Center Representative will play a key role in maintaining customer satisfaction and loyalty by delivering high-quality service and support.

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on customer issues
• Provide information about products and services
• Resolve customer complaints and issues
• Update customer records in the database

• High school diploma or equivalent
• Previous experience in a call center or customer service role preferred
• Excellent communication and interpersonal skills
• Ability to multi-task and work in a fast-paced environment
• Strong problem-solving skills

If you are a motivated and customer-oriented individual looking to join a dynamic team, we want to hear from you! Apply now to be considered for the Call Center Representative position.

Job Description

Responsibilities

• Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.
• Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.
• Accurately entering data into the order entry system to facilitate seamless order processing.
• Adhering to standard work practices to ensure professional and consistent service delivery.
• Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.

• Proactively addressing and resolving customer issues, including order fulfillment and information requests.

Requirements

• 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.
• Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).
• Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.
• Familiarity with Salesforce.com is a plus but not required.

Call Center Representative - Mesa Call Center at MDS Communications summary:

As a Call Center Representative at MDS Communications, you will perform outbound calls on behalf of respected non-profit organizations to secure financial donations and support charitable causes. The role involves using predictive dialing technology, following approved scripts, and achieving productivity and fundraising targets in a dynamic, team-oriented environment. Employees receive comprehensive training, performance bonuses, health benefits, and opportunities for career advancement within a values-driven organization.

MDS Communications is looking to hire Call Center Representatives !

Are you seeking a job with real purpose -where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won't just make calls-you'll make a difference .

For over 33 years, the nation's most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we're one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.

As an MDS Communication Specialist you will:

• Receive in-depth training.
• Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
• Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Successful applicants will bring:

• 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
• Basic computer skills.
• A commitment and enthusiasm to the charitable and non-profit causes we represent.
• A willingness to learn.
• Persistence

Benefits of joining MDS:

• $15.70-$7.20 per hour for 40 hours shifts (depending on schedule).
• Participation in our performance bonus program (MDS paid 635,000 in bonuses in 2024, equating to over 12,000 per week). Top performers consistently earn 8- 10+ in hourly bonus on top of the wages mentioned above.
• Paid break time.
• Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
• Paid time off.
• The opportunity to transition to working from home after you have established yourself in the call center.
• The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of 1k- 10k donors for our clients. MDS seeks to promote from within whenever possible.

MDS Communications is a faith-based company rooted in Christian values. While we don't require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world -both through our work and how we treat one another. Because God loves redemption stories, we're proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.

Keywords:

call center, outbound telemarketing, donor communications, telephone fundraising, non-profit fundraising, predictive dialing, customer engagement, fundraising calls, performance bonuses, charitable organizations

MDS Communications is looking to hire Call Center Representatives !

Are you seeking a job with real purpose -where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won't just make calls-you'll make a difference .

For over 33 years, the nation's most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we're one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.

As an MDS Communication Specialist you will:

• Receive in-depth training.
• Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
• Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Successful applicants will bring:

• 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
• Basic computer skills.
• A commitment and enthusiasm to the charitable and non-profit causes we represent.
• A willingness to learn.
• Persistence

Benefits of joining MDS:

• $15.70-$7.20 per hour for 40 hours shifts (depending on schedule).
• Participation in our performance bonus program (MDS paid 635,000 in bonuses in 2024, equating to over 12,000 per week). Top performers consistently earn 8- 10+ in hourly bonus on top of the wages mentioned above.
• Paid break time.
• Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
• Paid time off.
• The opportunity to transition to working from home after you have established yourself in the call center.
• The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of 1k- 10k donors for our clients. MDS seeks to promote from within whenever possible.

MDS Communications is a faith-based company rooted in Christian values. While we don't require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world -both through our work and how we treat one another. Because God loves redemption stories, we're proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.

MDS Communications is looking to hire Call Center Representatives !

Are you seeking a job with real purpose -where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won't just make calls-you'll make a difference .

For over 33 years, the nation's most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we're one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.

As an MDS Communication Specialist you will:

• Receive in-depth training.
• Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
• Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Successful applicants will bring:

• 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
• Basic computer skills.
• A commitment and enthusiasm to the charitable and non-profit causes we represent.
• A willingness to learn.
• Persistence

Benefits of joining MDS:

• $15.70-$7.20 per hour for 40 hours shifts (depending on schedule).
• Participation in our performance bonus program (MDS paid 635,000 in bonuses in 2024, equating to over 12,000 per week). Top performers consistently earn 8- 10+ in hourly bonus on top of the wages mentioned above.
• Paid break time.
• Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
• Paid time off.
• The opportunity to transition to working from home after you have established yourself in the call center.
• The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of 1k- 10k donors for our clients. MDS seeks to promote from within whenever possible.

MDS Communications is a faith-based company rooted in Christian values. While we don't require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world -both through our work and how we treat one another. Because God loves redemption stories, we're proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.