9,337 Government IT Specialist jobs in the United States
Sr. Technical Support Engineer, US Government, VM Specialist
Posted 11 days ago
Job Viewed
Job Description
*** To comply with U.S. federal government requirements, U.S. citizenship is required for this position. ***
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
As part of our U.S. Government (USG) team, you will be a designated customer advocate, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews. You will provide personalized support and become deeply familiar with your customer's implementation and business priorities, proactively driving best practices to help continuously improve their security posture.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
Your Impact
-
Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
-
Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
-
Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
-
Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
-
Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
-
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
-
Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
-
Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
-
File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
-
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
-
Travel to customer sites in the event of a critical situation to expedite resolution as required
-
Provide on-call support 24x7 on an as-needed basis
Your Experience
-
Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
-
Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
-
Ability to work independently, as well as contribute as a team player
-
Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
-
Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices
-
Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred
-
Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
-
Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba
-
Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
-
Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
-
Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT)
-
Good understanding of Unix/Linux and Windows operating systems
-
Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
-
Knowledge of traffic generation tools and scripting languages is a plus
The Team
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Sr. Technical Support Engineer, US Government, VM Specialist
Posted 11 days ago
Job Viewed
Job Description
*** To comply with U.S. federal government requirements, U.S. citizenship is required for this position. ***
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
As part of our U.S. Government (USG) team, you will be a designated customer advocate, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews. You will provide personalized support and become deeply familiar with your customer's implementation and business priorities, proactively driving best practices to help continuously improve their security posture.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
Your Impact
-
Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
-
Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
-
Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
-
Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
-
Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
-
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
-
Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
-
Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
-
File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
-
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
-
Travel to customer sites in the event of a critical situation to expedite resolution as required
-
Provide on-call support 24x7 on an as-needed basis
Your Experience
-
Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
-
Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
-
Ability to work independently, as well as contribute as a team player
-
Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
-
Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices
-
Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred
-
Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
-
Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba
-
Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
-
Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
-
Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT)
-
Good understanding of Unix/Linux and Windows operating systems
-
Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
-
Knowledge of traffic generation tools and scripting languages is a plus
The Team
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Sr. Technical Support Engineer, US Government, VM Specialist
Posted 11 days ago
Job Viewed
Job Description
Job DescriptionJob DescriptionCompany Description
** To comply with U.S. federal government requirements, U.S. citizenship is required for this position. **
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
Your Impact
-
Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
-
Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
-
Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
-
Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
-
Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
-
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
-
Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
-
Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
-
File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
-
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
-
Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support 24x7 on an as-needed basis
Qualifications
Your Experience
- Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
- Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
- Ability to work independently, as well as contribute as a team player
- Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
- Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including and access management, service-related security features, networking, firewalls, encryption, and related best practices
- Experience interfacing with firewalls and firewall technology. Next- Firewall (NGFW) experience
- Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
- Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba
- Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
- Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
- Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT)
- Good understanding of Unix/Linux and Windows operating systems
- Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
- Knowledge of traffic tools and scripting is a plus
Additional Information
The Team
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a . If you require assistance or accommodation due to a or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate in our workplace, and all qualified applicants will receive consideration for employment without regard to , ancestry, , family or medical care leave, or expression, genetic information, marital status, medical condition, , physical or mental , political affiliation, protected veteran status, , , (including ), , or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Sr. Technical Support Engineer, US Government, VM Specialist
Posted 11 days ago
Job Viewed
Job Description
Job DescriptionJob DescriptionCompany Description
** To comply with U.S. federal government requirements, U.S. citizenship is required for this position. **
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
Your Impact
-
Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
-
Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
-
Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
-
Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
-
Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
-
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
-
Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
-
Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
-
File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
-
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
-
Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support 24x7 on an as-needed basis
Qualifications
Your Experience
- Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
- Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
- Ability to work independently, as well as contribute as a team player
- Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
- Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including and access management, service-related security features, networking, firewalls, encryption, and related best practices
- Experience interfacing with firewalls and firewall technology. Next- Firewall (NGFW) experience
- Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
- Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba
- Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
- Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
- Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT)
- Good understanding of Unix/Linux and Windows operating systems
- Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
- Knowledge of traffic tools and scripting is a plus
Additional Information
The Team
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a . If you require assistance or accommodation due to a or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate in our workplace, and all qualified applicants will receive consideration for employment without regard to , ancestry, , family or medical care leave, or expression, genetic information, marital status, medical condition, , physical or mental , political affiliation, protected veteran status, , , (including ), , or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Sr. Technical Support Engineer, US Government, VM Specialist
Posted 21 days ago
Job Viewed
Job Description
*** To comply with U.S. federal government requirements, U.S. citizenship is required for this position. ***
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
Your Impact
-
Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
-
Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
-
Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
-
Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
-
Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
-
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
-
Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
-
Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
-
File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
-
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
-
Travel to customer sites in the event of a critical situation to expedite resolution as required
-
Provide on-call support 24x7 on an as-needed basis
Your Experience
-
Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
-
Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
-
Ability to work independently, as well as contribute as a team player
-
Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
-
Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices
-
Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred
-
Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
-
Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba
-
Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
-
Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
-
Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT)
-
Good understanding of Unix/Linux and Windows operating systems
-
Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
-
Knowledge of traffic generation tools and scripting languages is a plus
The Team
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Sr. Technical Support Engineer, US Government, VM Specialist

Posted 2 days ago
Job Viewed
Job Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
**Your Impact**
+ Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
+ Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
+ Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
+ Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
+ Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
+ Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
+ Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
+ Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
+ File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
+ Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
+ Travel to customer sites in the event of a critical situation to expedite resolution as required
+ Provide on-call support 24x7 on an as-needed basis
**Your Experience**
+ Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
+ Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
+ Ability to work independently, as well as contribute as a team player
+ Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
+ Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices
+ Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred
+ Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
+ Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba
+ Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
+ Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
+ Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT)
+ Good understanding of Unix/Linux and Windows operating systems
+ Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
+ Knowledge of traffic generation tools and scripting languages is a plus
**The Team**
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
**Is role eligible for Immigration Sponsorship? No.** **Please note that we will not sponsor applicants for work visas for this position.**
Sr. Technical Support Engineer, US Government, VM Specialist
Posted 11 days ago
Job Viewed
Job Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
As part of our U.S. Government (USG) team, you will be a designated customer advocate, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews. You will provide personalized support and become deeply familiar with your customer's implementation and business priorities, proactively driving best practices to help continuously improve their security posture.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
**Your Impact**
+ Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
+ Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
+ Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
+ Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
+ Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
+ Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
+ Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
+ Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
+ File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
+ Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
+ Travel to customer sites in the event of a critical situation to expedite resolution as required
+ Provide on-call support 24x7 on an as-needed basis
**Your Experience**
+ Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
+ Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
+ Ability to work independently, as well as contribute as a team player
+ Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
+ Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices
+ Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred
+ Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
+ Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba
+ Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
+ Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
+ Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT)
+ Good understanding of Unix/Linux and Windows operating systems
+ Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
+ Knowledge of traffic generation tools and scripting languages is a plus
**The Team**
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
**Is role eligible for Immigration Sponsorship? No.** **Please note that we will not sponsor applicants for work visas for this position.**
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Sr. Technical Support Engineer, US Government, VM Specialist
Posted 12 days ago
Job Viewed
Job Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
As part of our U.S. Government (USG) team, you will be a designated customer advocate, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews. You will provide personalized support and become deeply familiar with your customer's implementation and business priorities, proactively driving best practices to help continuously improve their security posture.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
**Your Impact**
+ Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
+ Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
+ Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
+ Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
+ Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
+ Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
+ Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
+ Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
+ File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
+ Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
+ Travel to customer sites in the event of a critical situation to expedite resolution as required
+ Provide on-call support 24x7 on an as-needed basis
**Your Experience**
+ Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
+ Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
+ Ability to work independently, as well as contribute as a team player
+ Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
+ Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices
+ Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred
+ Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
+ Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba
+ Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
+ Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
+ Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT)
+ Good understanding of Unix/Linux and Windows operating systems
+ Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
+ Knowledge of traffic generation tools and scripting languages is a plus
**The Team**
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
**Is role eligible for Immigration Sponsorship? No.** **Please note that we will not sponsor applicants for work visas for this position.**
Government Property Specialist
Posted today
Job Viewed
Job Description
Date Posted:
2025-08-18Country:
United States of AmericaLocation:
AZ227: 3601 E Britannia Dr 3601 East Britannia Drive , Tucson, AZ, 85706 USAPosition Role Type:
OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearanceSecurity Clearance:
DoD Clearance: SecretAt Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead of tomorrows threat. Our team solves tough, meaningful problems that create a safer, more secure world.
As a Government Property Asset Specialist, you will contribute to a fast-paced innovative team and work closely with Property and Logistics functional management, Defense Contract Management Agency (DCMA), suppliers, contracts and other functions that support the Raytheon property system.You will collaborate with these functions to develop and implement tactical goals, influence system solutions, facilitate forward thinking initiatives to include streamlining and integrating processes, and incorporating best-in-class reliable solutions for customer and enterprise requirements.
This role will administer and/or maintain aspects of the Property Management System including support of multiple property lifecycle areas (i.e., acquisition, receiving, identification, utilization, maintenance, inventory, subcontractor control, relief of stewardship or contract closure).
What You Will Do
- Be the primary contact for all matters concerning management of assets to include Special Test Equipment, Equipment, Special Tooling and Material
- Consistently display effective communication and strong professional behaviors
- Delivery of training and awareness materials tailored to audiences such as program leadership, engineering, lab management and other functional organizations
- Support a culture of improvement and efficiency into the Logistics / Property organization driving innovative solutions and affordability
- Project participant in initiatives to elevate the organization
- Support compliance with all regulations and internal/external audit protocols
- Acting based on metrics that drive and/or affect the property system
- Daily interaction with other teams, programs, and Business Units to maintain and meet organizational goals and objectives
- Collaborate for continuous learning and sharing with other individuals within the organization to continuously raise business and property acumen
- Work with the Defense Contract Management Agency (DCMA)and customers (internal/external) to support audits and shape proactive relationships as required for select programs
- Have National Property Management Association, CPPS certification or ability to obtain certification within 2 years of employment
Qualifications You Must Have
- Typically requires a Bachelors and a minimum of five (5) years prior relevant experience, or an Advanced Degree in a related field and a minimum of three (3) years experience.
- Experience working with Government Property Asset Management, Property, Operations, and/or Supply Chain role.
- Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualifications We Prefer
- Working knowledge of SAP (APEX, PRISM), cPDM, and Property system (i.e., SPS)
- Above average knowledge of Microsoft Office (Excel, PowerPoint). Knowledge of database architecture and management
- Knowledge of Cost Accounting Standards (CAS), disclosure statements and Sarbanes Oxley
- Experience in government property and Federal Acquisition Regulations (FAR) compliance areas including interpreting and implementing FAR and DFARS contract property requirements.
What We Offer
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
Not Relocation Eligible Relocation assistance not available
Learn More & Apply Now!
Please consider the following role type definitions as you apply for this role.
Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:
We Are RTX
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidates work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the companys performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
#J-18808-LjbffrGovernment Property Specialist
Posted today
Job Viewed
Job Description
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
As a Government Property Asset Specialist, you will contribute to a fast-paced innovative team and work closely with Property and Logistics functional management, Defense Contract Management Agency (DCMA), suppliers, contracts and other functions that support the Raytheon property system. You will collaborate with these functions to develop and implement tactical goals, influence system solutions, facilitate forward thinking initiatives to include streamlining and integrating processes, and incorporating best-in-class reliable solutions for customer and enterprise requirements.
This role will administer and/or maintain aspects of the Property Management System including support of multiple property lifecycle areas (i.e., acquisition, receiving, identification, utilization, maintenance, inventory, subcontractor control, relief of stewardship or contract closure).
What You Will Do- Be the primary contact for all matters concerning management of assets to include Special Test Equipment, Equipment, Special Tooling and Material
- Consistently display effective communication and strong professional behaviors
- Delivery of training and awareness materials tailored to audiences such as program leadership, engineering, lab management and other functional organizations
- Support a culture of improvement and efficiency into the Logistics / Property organization driving innovative solutions and affordability
- Project participant in initiatives to elevate the organization
- Support compliance with all regulations and internal/external audit protocols
- Acting based on metrics that drive and/or affect the property system
- Daily interaction with other teams, programs, and Business Units to maintain and meet organizational goals and objectives
- Collaborate for continuous learning and sharing with other individuals within the organization to continuously raise business and property acumen
- Work with the Defense Contract Management Agency (DCMA) and customers (internal/external) to support audits and shape proactive relationships as required for select programs
- Have National Property Management Association, CPPS certification or ability to obtain certification within 2 years of employment
- Typically requires a Bachelor's and a minimum of five (5) years prior relevant experience, or an Advanced Degree in a related field and a minimum of three (3) years' experience.
- Experience working with Government Property Asset Management, Property, Operations, and/or Supply Chain role.
- Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
- Working knowledge of SAP (APEX, PRISM), cPDM, and Property system (i.e., SPS)
- Above average knowledge of Microsoft Office (Excel, PowerPoint). Knowledge of database architecture and management
- Knowledge of Cost Accounting Standards (CAS), disclosure statements and Sarbanes Oxley
- Experience in government property and Federal Acquisition Regulations (FAR) compliance areas including interpreting and implementing FAR and DFARS contract property requirements.
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
Not Relocation Eligible Relocation assistance not available