62,363 Grocery Management jobs in the United States

Job ID: 2998501 | Amazon.com Services LLC

The primary role of a Senior Product Manager within Amazon is to invent new products and features on behalf of customers: working cross-functionally to drive ideas from conception to execution, developing marketing plans to drive awareness and adoption, segmenting customers and developing business models, defining and analyzing success metrics, managing strategic projects, and being the business owner of the product.

From Day 1, Product Managers are given ownership of large products; the autonomy to think strategically and make data driven decisions; and the ability to drive significant impact to the customer experience and the business. Over their careers, successful product managers will be exposed to multiple businesses/products, and pushed to grow into senior level general managers that independently run large business segments and organizations.

In this role, you will help create and drive the long-term vision for the internal tools supporting price optimization in Amazon's physical grocery stores. Physical stores are an innovation focal point at Amazon, and you will own the technical roadmap for optimizing prices, seeking to simultaneously deliver the best prices for customers while surfacing proposed prices in an easy, intuitive interface for business teams to audit and refine. You'll take ownership for designing and executing solutions that improve system scalability, reduce defects, and improve systems and processes around pricing. You will lead the development of consumer-focused product strategy and vision supported by internal and external analysis, frequently meeting with our internal customers to gauge pain points and build creative solutions to solve them. You will develop requirements to create or enhance systems and tools used to manage scaling price optimization and management. As the Product Manager, you will need to partner with and build a strong relationship with internal Retail Tech, Data Services, and partner Tech teams to drive projects for Amazon grocery stores. Always focused on the end customer, you will collaborate with regional retail management teams, supply chain executors, selection leads, and other teams both inside of Amazon Grocery and broader Amazon to ensure complete and supportable processes and tools.

- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Description

We are looking for a dedicated Customer Service Representative to join Acrivon Therapeutics, a leading pharmaceutical company. In this role, you will play a crucial part in ensuring customer satisfaction and loyalty by providing exceptional service. You will have the opportunity to work on a variety of projects, handling inquiries, resolving issues, and building strong relationships with our valued customers. This position is vital to our company's success as we strive to deliver top-notch service in the pharmaceutical industry.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Resolve customer complaints and issues with patience and empathy.

Provide information about products, services, and promotions to customers.

Process orders, returns, and exchanges accurately in our system.

Escalate complex issues to the appropriate department for resolution.

Follow up with customers to ensure their satisfaction and gather feedback.

Maintain customer records and update information as needed.

Collaborate with other team members to improve overall customer experience.

Requirements:

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and a customer-focused mindset.

Ability to multitask and prioritize in a fast-paced environment.

Attention to detail and accuracy in data entry and order processing.

Empathy and patience when dealing with customer concerns.

Proficiency in using CRM software and other customer service tools.

Ability to work effectively in a remote team environment.

Flexibility to work non-traditional hours, including evenings and weekends.