64,335 Guest Relations Manager jobs in the United States
Guest Relations Manager
60290 Chicago, Illinois
Montage Hotels
Posted today
Job Viewed
Job Description
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
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Please Click Here to apply internally.
Guest Relations Manager
SUMMARY
The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
- Effectively leading and managing the Guest Relations team
- Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIPs and daily group activities
- Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
- Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
- Ensuring excellent customer service is provided to guests throughout their stay
- Selecting, training, and scheduling front desk Associates
- Maintaining new procedures for Guest Relations operations that improve processes and communication
- Ordering supplies and maintaining an appropriate level of inventory
- Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
- Performing additional duties as assigned that may be outside of the normal scope based on business needs
QUALIFICATIONS
- College degree preferred
- 2 to 3 years leadershipexperience in a luxury hotel
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast paced environment
- Excellent organizational andtime management skills
- Strong knowledge of MS Office,including Word, Excel, PowerPoint and Outlook
- Must possess a positiveattitude
- Must be willing to participatein a learning environment
- Must integrate company valuesthroughout all interactions
- Must be able to quickly adapt and effectively use new software products
- Must be dependable andavailable to work within the resort on weekends, nights and/or holidaysbased on business demands
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
The pay scale for Guest Relations Manager is $60,000 - $70,000. The pay scale is the base salary range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.
We offer an excellent benefits package for this role, which includes: Medical, Dental, and Vision insurance, 401(k) retirement plan with company matching, Health Savings Account and Flexible Spending Account options, DTO (Discretionary Time Off), Short- and Long-Term Disability Insurance, and hotel discounts.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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0
Guest Relations Manager
10261 New York, New York
Marriott Hotels & Resorts
Posted today
Job Viewed
Job Description
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE E Relations, Manager, Guest Service, Customer Service, Guest, Operations, Hotel, Business Services
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1
Guest Relations Manager
10176 New York, New York
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number** 25116932
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton New York Central Park, 50 Central Park South, New York, New York, United States, 10019VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
The salary range for this position is $83,000 to $107,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25116932
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton New York Central Park, 50 Central Park South, New York, New York, United States, 10019VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
The salary range for this position is $83,000 to $107,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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2
Guest Relations Manager
10176 New York, New York
Marriott
Posted 9 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25110921
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States, 10001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
The salary range for this position is $79,000 to $107,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25110921
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States, 10001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
The salary range for this position is $79,000 to $107,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
View Now
3
Guest Relations Manager
92101 San Diego Country Estates, California
$60000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Job Summary:
Our client, a luxury hospitality brand, is seeking an experienced and charismatic Guest Relations Manager to elevate the guest experience at their premier San Diego property. This pivotal role is responsible for ensuring all guests receive personalized, exceptional service from arrival to departure, handling inquiries, resolving issues, and anticipating needs to create memorable stays. The ideal candidate will possess a passion for hospitality, outstanding interpersonal skills, and a meticulous eye for detail.
About Our Client:
Our client is renowned for its commitment to unparalleled luxury and bespoke guest experiences in the hospitality and tourism sector. They operate a portfolio of world-class hotels and resorts, each distinguished by exquisite design, exceptional amenities, and a service philosophy centered on anticipatory care. Their mission is to create an environment where every guest feels valued, respected, and indulged, fostering loyalty through unforgettable moments and superior service standards.
Key Responsibilities:
Qualifications:
Preferred Qualifications:
What We Offer:
Location: This position is based in San Diego, California, US .
Application Process: Please submit your resume and a cover letter detailing your experience in luxury hospitality. Our client is an Equal Opportunity Employer and values diversity and inclusion.
Our client, a luxury hospitality brand, is seeking an experienced and charismatic Guest Relations Manager to elevate the guest experience at their premier San Diego property. This pivotal role is responsible for ensuring all guests receive personalized, exceptional service from arrival to departure, handling inquiries, resolving issues, and anticipating needs to create memorable stays. The ideal candidate will possess a passion for hospitality, outstanding interpersonal skills, and a meticulous eye for detail.
About Our Client:
Our client is renowned for its commitment to unparalleled luxury and bespoke guest experiences in the hospitality and tourism sector. They operate a portfolio of world-class hotels and resorts, each distinguished by exquisite design, exceptional amenities, and a service philosophy centered on anticipatory care. Their mission is to create an environment where every guest feels valued, respected, and indulged, fostering loyalty through unforgettable moments and superior service standards.
Key Responsibilities:
- Oversee the entire guest journey, ensuring seamless check-ins, personalized welcomes, and efficient check-outs.
- Proactively interact with guests to gather feedback, address concerns, and anticipate their needs before they arise.
- Handle guest complaints and challenging situations with professionalism, empathy, and efficiency, striving for immediate resolution and guest satisfaction.
- Manage VIP arrivals, departures, and special requests, ensuring all arrangements are meticulously planned and executed.
- Collaborate closely with all hotel departments (Front Desk, Concierge, Housekeeping, F&B) to ensure a cohesive and high-quality guest experience.
- Develop and maintain strong relationships with repeat guests and high-profile visitors.
- Train and mentor front office and guest relations staff on service excellence and problem-solving techniques.
- Monitor guest satisfaction scores and feedback channels, implementing strategies for continuous improvement.
- Provide recommendations for enhancing guest services and amenities based on guest preferences and industry trends.
- Act as a brand ambassador, embodying the hotel’s commitment to luxury and personalized service.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in guest relations, front office management, or a similar customer-facing role within a luxury hotel or high-end hospitality environment.
- Demonstrated ability to deliver exceptional customer service and handle difficult situations gracefully.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software (PMS) and CRM systems.
- Fluency in English; additional language proficiency is a significant advantage.
- Impeccable personal presentation and a professional demeanor.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
Preferred Qualifications:
- Experience in a 4-star or 5-star hotel setting.
- Knowledge of the local San Diego tourism landscape and attractions.
- Familiarity with concierge services and luxury travel trends.
What We Offer:
- Opportunity to work for a prestigious luxury brand in a beautiful location.
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on hotel stays and F&B.
- Professional development opportunities and career advancement within a global hospitality group.
- A supportive and elegant work environment.
Location: This position is based in San Diego, California, US .
Application Process: Please submit your resume and a cover letter detailing your experience in luxury hospitality. Our client is an Equal Opportunity Employer and values diversity and inclusion.
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4
Guest Relations Manager
10001 New York, New York
$70000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a luxury boutique hotel, is seeking an experienced and charismatic Guest Relations Manager to elevate the guest experience at their prestigious property in New York City, New York, US . This critical role is responsible for overseeing all aspects of guest services, ensuring every visitor receives unparalleled attention and personalized care. The ideal candidate will possess a deep understanding of luxury hospitality standards, exceptional interpersonal skills, and a proactive approach to anticipating and fulfilling guest needs.
About Our Client:
Our client is a celebrated landmark in the heart of New York City, renowned for its exquisite design, impeccable service, and unique charm. They are dedicated to creating memorable stays for their discerning clientele, offering a blend of sophisticated elegance and personalized comfort. Their team is composed of passionate professionals committed to upholding the highest standards of hospitality, fostering an environment where every detail contributes to an extraordinary guest journey.
Key Responsibilities:
Qualifications:
What We Offer:
Our client offers a competitive salary, comprehensive health and wellness benefits, a retirement savings plan, and opportunities for career advancement within their esteemed hotel group. You will work in an iconic location in New York City , surrounded by a team that is passionate about delivering world-class service. This is an unparalleled opportunity to shape exceptional guest experiences in one of the world's most vibrant cities.
If you are a dedicated hospitality professional ready for a new challenge, we invite you to apply!
About Our Client:
Our client is a celebrated landmark in the heart of New York City, renowned for its exquisite design, impeccable service, and unique charm. They are dedicated to creating memorable stays for their discerning clientele, offering a blend of sophisticated elegance and personalized comfort. Their team is composed of passionate professionals committed to upholding the highest standards of hospitality, fostering an environment where every detail contributes to an extraordinary guest journey.
Key Responsibilities:
- Lead and manage the guest relations team, including front desk agents, concierges, and bell staff, ensuring exceptional service delivery.
- Develop and implement strategies to enhance the overall guest experience, from pre-arrival to post-departure.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency, resolving issues to ensure complete satisfaction.
- Oversee the VIP guest program, coordinating special amenities, services, and personalized welcomes.
- Train and mentor staff on guest service best practices, luxury standards, and problem-solving techniques.
- Monitor guest feedback channels (e.g., online reviews, surveys) and use insights to drive continuous improvement.
- Collaborate with other hotel departments (e.g., F&B, Housekeeping, Sales) to ensure seamless guest experiences.
- Maintain a comprehensive knowledge of local attractions, events, and services to provide accurate and helpful recommendations.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 4-6 years of progressive experience in guest relations, front office management, or a similar role within a luxury hotel or high-end hospitality setting.
- Demonstrated leadership abilities with experience managing and motivating a team.
- Exceptional interpersonal and communication skills, with fluency in English; additional languages are a plus.
- Strong problem-solving skills and the ability to remain calm and professional under pressure.
- Proficiency with hotel property management systems (PMS) and guest relations software.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as required by hotel operations.
What We Offer:
Our client offers a competitive salary, comprehensive health and wellness benefits, a retirement savings plan, and opportunities for career advancement within their esteemed hotel group. You will work in an iconic location in New York City , surrounded by a team that is passionate about delivering world-class service. This is an unparalleled opportunity to shape exceptional guest experiences in one of the world's most vibrant cities.
If you are a dedicated hospitality professional ready for a new challenge, we invite you to apply!
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5
Guest Relations Manager
95113 San Jose, California
$65000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a luxury boutique hotel renowned for its impeccable service and unique guest experiences, is seeking an experienced and charismatic Guest Relations Manager in San Jose, California, US . This role is crucial in ensuring every guest's stay is exceptional, memorable, and personalized. The Guest Relations Manager will be the face of hospitality, responsible for overseeing all aspects of guest satisfaction, from pre-arrival to departure.
You will lead a dedicated team of guest service professionals, providing training, guidance, and motivation to uphold the highest standards of service. Your responsibilities will include handling guest inquiries, resolving complaints efficiently and courteously, and anticipating needs to proactively enhance the guest experience. This position requires a strong leader with an innate ability to connect with people, a meticulous attention to detail, and a genuine passion for hospitality.
The ideal candidate will have a proven track record in a similar role within a high-end hotel or resort, demonstrating an understanding of luxury service standards and an ability to manage diverse guest expectations. You will be instrumental in cultivating a welcoming atmosphere, identifying opportunities for service improvement, and ensuring that all guest feedback is utilized to refine operational procedures.
Key Responsibilities:
Qualifications:
Our client offers a competitive salary, comprehensive benefits package, and the opportunity to be part of a prestigious team dedicated to creating extraordinary guest experiences.
You will lead a dedicated team of guest service professionals, providing training, guidance, and motivation to uphold the highest standards of service. Your responsibilities will include handling guest inquiries, resolving complaints efficiently and courteously, and anticipating needs to proactively enhance the guest experience. This position requires a strong leader with an innate ability to connect with people, a meticulous attention to detail, and a genuine passion for hospitality.
The ideal candidate will have a proven track record in a similar role within a high-end hotel or resort, demonstrating an understanding of luxury service standards and an ability to manage diverse guest expectations. You will be instrumental in cultivating a welcoming atmosphere, identifying opportunities for service improvement, and ensuring that all guest feedback is utilized to refine operational procedures.
Key Responsibilities:
- Oversee the daily operations of the guest relations department, ensuring seamless service delivery.
- Lead, train, and mentor a team of guest service agents and concierges.
- Handle all guest inquiries and resolve complaints promptly and effectively, ensuring guest satisfaction.
- Proactively identify and address guest needs to enhance their experience.
- Develop and implement strategies to improve guest satisfaction scores and loyalty.
- Collaborate with other hotel departments (e.g., F&B, Housekeeping, Front Desk) to ensure coordinated service.
- Manage VIP guest arrivals and departures, ensuring personalized attention.
- Maintain up-to-date knowledge of hotel services, local attractions, and events.
- Prepare reports on guest feedback, complaints, and service trends.
- Contribute to the development and implementation of guest service policies and procedures.
- Represent the hotel at local tourism and industry events as needed.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in guest relations, front office, or a similar customer service management role within a luxury hotel environment.
- Proven leadership skills with the ability to motivate and develop a team.
- Exceptional interpersonal, communication (verbal and written), and problem-solving skills.
- Strong understanding of hotel operations and property management systems (PMS).
- Ability to remain calm and professional under pressure.
- Fluency in multiple languages is a significant advantage.
- A flexible schedule, including availability to work evenings, weekends, and holidays.
- Impeccable personal presentation and a professional demeanor.
- Strong analytical skills to interpret guest feedback and service data.
Our client offers a competitive salary, comprehensive benefits package, and the opportunity to be part of a prestigious team dedicated to creating extraordinary guest experiences.
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6
Guest Relations Manager
78204 San Antonio, Texas
$50000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a renowned luxury hotel dedicated to providing an unparalleled guest experience, is seeking an exceptional Guest Relations Manager to join their esteemed team in San Antonio, Texas, US . This pivotal role is responsible for elevating guest satisfaction, anticipating needs, and resolving any issues to ensure every guest enjoys a seamless and memorable stay. The ideal candidate will possess a genuine passion for hospitality, outstanding interpersonal skills, and a proactive approach to service excellence.
Responsibilities:
Qualifications:
Our client offers a rewarding career path with competitive compensation, extensive benefits, and a supportive culture that prioritizes guest and employee satisfaction. Join a team where every interaction is an opportunity to create memorable moments.
Responsibilities:
- Serve as the primary point of contact for VIP guests, long-stay guests, and special requests, ensuring personalized attention and service.
- Proactively interact with guests in various hotel areas (lobby, dining, common spaces) to gather feedback, address concerns, and identify opportunities to enhance their experience.
- Handle guest complaints and resolve issues promptly, efficiently, and with empathy, ensuring guest satisfaction and loyalty.
- Anticipate guest needs and preferences, coordinating with other departments (front desk, housekeeping, F&B, concierge) to fulfill requests and deliver seamless service.
- Manage the hotel's online reputation by monitoring and responding to guest reviews on various platforms (e.g., TripAdvisor, Yelp, Google Reviews).
- Oversee the guest feedback system, analyze data, and provide regular reports to management on guest satisfaction trends and areas for improvement.
- Develop and implement guest recognition programs and loyalty initiatives to enhance repeat business and foster positive relationships.
- Train and coach front-line staff on guest service best practices, complaint resolution, and personalized interactions.
- Assist with check-ins and check-outs, and provide concierge services as needed, offering local recommendations and assistance with bookings.
- Maintain a comprehensive knowledge of hotel services, facilities, local attractions, and events to provide accurate and helpful information to guests.
- Ensure all guest interactions are handled with the highest level of professionalism, discretion, and courtesy.
- Prepare welcome amenities and personalized notes for special guests and occasions.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or a related field preferred.
- Minimum of 3-5 years of experience in guest relations, front office management, or a similar customer-facing leadership role within a luxury hotel environment.
- Proven track record of delivering exceptional customer service and resolving complex guest issues effectively.
- Strong understanding of hotel operations and various departmental functions.
- Excellent interpersonal, communication (verbal and written), and active listening skills.
- Proficiency in Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Ability to work flexible hours, including evenings, weekends, and holidays, as per operational needs.
- Exceptional problem-solving abilities and a calm demeanor under pressure.
- A proactive and results-oriented approach to guest satisfaction.
- Strong organizational skills and attention to detail.
- Multilingual abilities are a significant advantage.
- Professional appearance and demeanor.
- Familiarity with online review platforms and social media management for reputation monitoring.
Our client offers a rewarding career path with competitive compensation, extensive benefits, and a supportive culture that prioritizes guest and employee satisfaction. Join a team where every interaction is an opportunity to create memorable moments.
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7
Guest Relations Manager
94105 San Francisco, California
$60000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, an iconic luxury hotel, is seeking a highly polished and proactive Guest Relations Manager to enhance their guest experience in San Francisco, California, US . This crucial role is designed for an individual with exceptional interpersonal skills and a deep commitment to delivering unparalleled hospitality. The Guest Relations Manager will be responsible for ensuring every guest enjoys a seamless and memorable stay, anticipating their needs, resolving issues with grace, and cultivating lasting relationships that reinforce the hotel's reputation for world-class service.
Key Responsibilities:
Qualifications:
Preferred Qualifications:
What We Offer:
Our client offers a competitive annual salary, comprehensive health benefits, a 401(k) plan, and generous paid time off. You will be part of an internationally recognized luxury brand with significant opportunities for career advancement and professional development within the global hospitality industry. We foster an elegant and supportive work environment where your dedication to guest satisfaction is highly valued and rewarded.
About Our Client:
Our client is an iconic luxury hotel situated in the vibrant heart of San Francisco, renowned for its timeless elegance, impeccable service, and breathtaking views. With a legacy of catering to discerning travelers and a commitment to creating extraordinary moments, they embody the pinnacle of hospitality. Their culture is built on a foundation of genuine warmth, attention to detail, and a relentless pursuit of guest delight. Joining their team means becoming part of an esteemed organization where every interaction is an opportunity to exceed expectations, and every employee contributes to a world-class experience. They pride themselves on a prestigious brand that offers exceptional career growth and a truly unique work environment. Our client is an equal opportunity employer and encourages applications from all qualified individuals, embracing diversity in their team.
Application Process:
If you are a sophisticated and guest-focused professional eager to lead guest relations at a premier luxury hotel, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and philosophy on guest service. Qualified candidates will be contacted for an interview.
Key Responsibilities:
- Oversee the overall guest experience, ensuring high levels of satisfaction from arrival to departure.
- Act as a primary point of contact for VIP guests and handle special requests or arrangements.
- Proactively interact with guests to gather feedback, address concerns, and resolve any issues promptly and effectively.
- Anticipate guest needs and provide personalized recommendations and assistance to enhance their stay.
- Collaborate closely with all hotel departments (Front Desk, Concierge, Housekeeping, F&B) to ensure seamless service delivery.
- Train and mentor front-line staff on guest service best practices and conflict resolution techniques.
- Maintain a strong knowledge of local attractions, events, and services to provide accurate and helpful information to guests.
- Monitor online reviews and social media mentions, responding professionally and appropriately.
- Prepare guest satisfaction reports and identify areas for continuous improvement.
Qualifications:
- Bachelor's degree in Hospitality Management, Public Relations, or a related field.
- Minimum of 4-6 years of experience in guest relations, front office, or a similar customer-facing role within a luxury hotel or high-end service environment.
- Proven ability to deliver exceptional customer service and resolve complex guest issues with diplomacy and professionalism.
- Excellent communication (verbal and written) and interpersonal skills, with a refined demeanor.
- Strong problem-solving abilities and a calm, composed approach under pressure.
- Proficiency in Property Management Systems (PMS) and customer relationship management (CRM) software.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- A genuine passion for hospitality and creating memorable experiences.
Preferred Qualifications:
- Multilingual abilities.
- Experience with concierge services.
- Familiarity with the San Francisco luxury market and VIP clientele.
What We Offer:
Our client offers a competitive annual salary, comprehensive health benefits, a 401(k) plan, and generous paid time off. You will be part of an internationally recognized luxury brand with significant opportunities for career advancement and professional development within the global hospitality industry. We foster an elegant and supportive work environment where your dedication to guest satisfaction is highly valued and rewarded.
About Our Client:
Our client is an iconic luxury hotel situated in the vibrant heart of San Francisco, renowned for its timeless elegance, impeccable service, and breathtaking views. With a legacy of catering to discerning travelers and a commitment to creating extraordinary moments, they embody the pinnacle of hospitality. Their culture is built on a foundation of genuine warmth, attention to detail, and a relentless pursuit of guest delight. Joining their team means becoming part of an esteemed organization where every interaction is an opportunity to exceed expectations, and every employee contributes to a world-class experience. They pride themselves on a prestigious brand that offers exceptional career growth and a truly unique work environment. Our client is an equal opportunity employer and encourages applications from all qualified individuals, embracing diversity in their team.
Application Process:
If you are a sophisticated and guest-focused professional eager to lead guest relations at a premier luxury hotel, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and philosophy on guest service. Qualified candidates will be contacted for an interview.
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8
Guest Relations Manager
60601 Chicago, Illinois
$65000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a renowned upscale hotel in the heart of downtown, is seeking a passionate and experienced Guest Relations Manager to elevate their guest experience to new heights. This pivotal role is responsible for overseeing all aspects of guest services, ensuring personalized attention, resolving inquiries, and anticipating needs to create memorable stays. The ideal candidate will possess exceptional interpersonal skills, a proactive approach to problem-solving, and a genuine commitment to hospitality excellence. This position offers a fantastic opportunity to be the face of luxury service in a vibrant metropolitan setting in Chicago, Illinois, US .
Key Responsibilities:
Qualifications:
Our client offers a competitive salary, comprehensive benefits package including health, dental, and vision insurance, paid time off, and opportunities for career growth within a prestigious hotel brand. Join a team dedicated to creating unparalleled guest experiences.
Key Responsibilities:
- Lead and manage the guest relations team, ensuring high standards of service delivery and guest satisfaction.
- Greet and welcome VIP guests and regular patrons, providing personalized check-in and orientation.
- Anticipate guest needs and proactively offer assistance, recommendations, and solutions to enhance their stay.
- Handle guest inquiries, requests, and complaints with professionalism, efficiency, and a positive attitude, ensuring prompt resolution.
- Maintain comprehensive knowledge of hotel services, facilities, local attractions, and events to provide accurate information to guests.
- Collaborate closely with various hotel departments (Front Desk, Housekeeping, F&B, Concierge) to ensure seamless service delivery.
- Oversee guest feedback channels, including online reviews and comment cards, and implement strategies for continuous improvement.
- Develop and maintain strong relationships with guests, fostering loyalty and repeat business.
- Train and mentor front-line staff on guest service best practices and conflict resolution.
- Prepare reports on guest satisfaction metrics and suggest initiatives to improve service quality.
- Assist with special events, promotions, and personalized guest experiences as needed.
Qualifications:
- Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
- Minimum of 4-6 years of experience in guest relations, front office, or a similar customer-facing role within a luxury hotel environment.
- Exceptional interpersonal and communication skills, both verbal and written.
- Proven ability to handle challenging guest situations with grace and professionalism.
- Strong leadership skills with experience in supervising and motivating a team.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
- Fluency in multiple languages is a significant advantage.
- A genuine passion for delivering outstanding customer service and creating memorable experiences.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Our client offers a competitive salary, comprehensive benefits package including health, dental, and vision insurance, paid time off, and opportunities for career growth within a prestigious hotel brand. Join a team dedicated to creating unparalleled guest experiences.
View Now
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