674 Guest Relations jobs in Fremont
Assistant Guest Relations Manager
94019 Half Moon Bay, California
Marriott
Posted 3 days ago
Job Viewed
Job Description
**Additional Information** Relocation Assistance Available
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States, 94019VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Bonus Eligible:** Y
**JOB SUMMARY**
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting the Management of Rooms Operations Activities**
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Handles employee questions and concerns.
- Effectively schedules employees to business demands and tracks employee time and attendance.
**Contributing Information to Support Managing to Budget**
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.
**Providing for and Managing the Guest Experience**
- Assists in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
The hourly pay range for this position is $30.24 to $34.13. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States, 94019VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Bonus Eligible:** Y
**JOB SUMMARY**
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting the Management of Rooms Operations Activities**
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Handles employee questions and concerns.
- Effectively schedules employees to business demands and tracks employee time and attendance.
**Contributing Information to Support Managing to Budget**
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.
**Providing for and Managing the Guest Experience**
- Assists in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
The hourly pay range for this position is $30.24 to $34.13. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
View Now
0
Director of Hotel Experience and Guest Relations
95113 San Jose, California
$110000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a prestigious establishment in the San Jose, California, US hospitality and tourism sector, is seeking an exceptional Director of Hotel Experience and Guest Relations. This leadership position is central to defining and delivering unparalleled guest satisfaction and creating memorable experiences. The Director will oversee all aspects of guest services, ensuring that every interaction exceeds expectations and fosters loyalty. Responsibilities include managing the front desk, concierge, and guest services teams, developing and implementing service standards, and resolving complex guest issues with diplomacy and efficiency. You will be responsible for analyzing guest feedback, identifying trends, and implementing initiatives to continuously improve the overall guest experience. The ideal candidate will have a profound passion for hospitality, exceptional interpersonal and communication skills, and a keen understanding of the luxury travel market. Experience in developing and executing guest loyalty programs and service training initiatives is crucial. You will collaborate closely with F&B, housekeeping, and marketing departments to ensure a cohesive and high-quality guest journey. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required. A minimum of 8 years of progressive experience in luxury hotel operations, with at least 3 years in a senior management role focused on guest experience, is essential. This role requires your dedicated presence at our prime location in San Jose, California, US .
Apply Now
1
Front Desk Clerk
94606 Oakland, California
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Oakland Marriott City Center, 1001 Broadway, Oakland, California, United States, 94607VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $28.18-$28.18 per hour
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Oakland Marriott City Center, 1001 Broadway, Oakland, California, United States, 94607VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $28.18-$28.18 per hour
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
View Now
2
Front Desk Coordinator
94025 Menlo Park, California
Robert Half
Posted 1 day ago
Job Viewed
Job Description
Description We are looking for a Front Desk Coordinator to join our team in Menlo Park, California. This is a contract position requiring an individual with strong attention to detail to oversee daily front desk operations and ensure smooth communication across the office. The ideal candidate will be detail-oriented, proactive, and comfortable managing administrative tasks in a fast-paced environment.
Responsibilities:
- Serve as the primary point of contact at the front desk, greeting visitors and managing incoming inquiries.
- Coordinate daily lunch orders and ensure timely delivery for staff and guests.
- Maintain and prepare meeting rooms, including verifying technology setups are functional and ready for use.
- Provide reception support by answering multi-line phone systems and directing calls appropriately.
- Organize files and maintain accurate records to support administrative needs.
- Deliver exceptional customer service to associates, partners, and visitors within the office.
- Ensure the front desk area remains presentable and adheres to high standards.
- Support the team by managing scheduling and assisting with concierge services.
- Facilitate training sessions as needed to ensure smooth transitions and operations.
- Collaborate with team members to address any operational challenges promptly. Requirements - Previous experience in administrative assistance or front desk coordination is preferred.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Strong interpersonal skills and ability to interact effectively with individuals at all levels.
- Demonstrated ability to handle multi-line phone systems efficiently.
- Excellent organizational skills and attention to detail.
- Ability to manage customer service tasks with a friendly and meticulous demeanor.
- Skilled in data entry and maintaining accurate records.
- Comfortable working on-site five days a week in a detail-oriented environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Serve as the primary point of contact at the front desk, greeting visitors and managing incoming inquiries.
- Coordinate daily lunch orders and ensure timely delivery for staff and guests.
- Maintain and prepare meeting rooms, including verifying technology setups are functional and ready for use.
- Provide reception support by answering multi-line phone systems and directing calls appropriately.
- Organize files and maintain accurate records to support administrative needs.
- Deliver exceptional customer service to associates, partners, and visitors within the office.
- Ensure the front desk area remains presentable and adheres to high standards.
- Support the team by managing scheduling and assisting with concierge services.
- Facilitate training sessions as needed to ensure smooth transitions and operations.
- Collaborate with team members to address any operational challenges promptly. Requirements - Previous experience in administrative assistance or front desk coordination is preferred.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Strong interpersonal skills and ability to interact effectively with individuals at all levels.
- Demonstrated ability to handle multi-line phone systems efficiently.
- Excellent organizational skills and attention to detail.
- Ability to manage customer service tasks with a friendly and meticulous demeanor.
- Skilled in data entry and maintaining accurate records.
- Comfortable working on-site five days a week in a detail-oriented environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
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