65,180 Guest Satisfaction jobs in the United States

• Flexible schedule
• Opportunity for advancement
• Paid time off

• Sundays off
• Flexible scheduling
• Potential for promotions (we want you to stick around)
• Free food
• Free uniform
• Shoes every 6 months
• Access to group health insurance
• Paid time off (full-time employees)

• Organize and strategize for business operations
• Proactively identify opportunities for enhancing workflow and productivity
• Integrate and lead by example with our values of BBM (B e friendly, B e helpful, M ake it great)
• Maintain accurate records and complete essential tasks such as temperature logs, cleaning evaluations, and restocking checklists
• Provide constructive feedback and coaching to team members to support their professional growth
• Collaborate with store managers in weekly meetings to discuss business performance, staffing needs, and service improvements
• Ensure the accurate execution of catering orders and online orders
• Adhere to a flexible work schedule, including day, night, and mid shifts, as required by business needs
• Foster positive relationships with staff, guests, and management
• Enforce policies consistently to maintain a safe work environment
• The Guest Satisfaction Lead is an entry-level position on the management team

• Current Food Handler certificates
• Clean driving record
• Strong communication skills (English required, bilingual a plus)
• Strong interpersonal skills
• Ability to stand for extended periods during shifts
• Capability to lift and carry items weighing a minimum of 50 lbs
• Ability to reach, bend, squat, and lift while on the shift
• Proficiency in multitasking, efficiently managing various responsibilities simultaneously

Position: Guest Relations Ambassador

Luxury Hotel Environment

 Overview
Our Client, a distinguished luxury hotel, is seeking a poised and personable Lobby Greeter to welcome and assist guests visiting its exclusive rooftop venue. While the venue upstairs is lively and energetic, this role is based in the serene, professional setting of the hotel lobby. A polished presence and genuine enjoyment of guest interaction are essential.

Schedule & Pay

• Thursday: 4:00 PM – 12:00 AM
• Friday & Saturday: 4:00 PM – 1:00 AM
• Backup shifts on Wednesdays as needed
• Pay rate: $25 ph

Ideal Candidate Profile

• Mature, polished presence with a professional appearance; confident in tailored attire.
• Brings a strong sense of quality and sophistication.
• Previous experience in luxury environments such as hotels, fine dining restaurants, high-end retail, or luxury residential services . a MUST!
• Well-traveled and worldly, with the ability to connect with diverse guests.
• Dynamic, personable, and genuinely enjoys guest interaction.
• Well-spoken with excellent communication and conversational skills.
• Dependable, attentive, and focused in a refined, professional setting.

Key Responsibilities

• Extend a warm welcome to guests and guide them to the appropriate elevator.
• Provide a gracious farewell upon departure.
• Offer directions, dining suggestions, and recommendations for nearby attractions.
• Engage in pleasant, professional conversation with guests.
• Reflect the refined standards of a luxury hotel lobby team.

Why This Role
This is a unique opportunity to represent a world-class property in an elegant setting. As the first and last point of contact for guests, the Lobby Greeter sets the tone for an exceptional experience with warmth, style, and professionalism.

The Dinex Group, Chef Daniel Boulud’s internationally acclaimed restaurant group, is seeking a Guest Relations Coordinator at Centurion New York. 

The Guest Relations Coordinator will support the Host team and Guest Relations Manager in perfecting the guest experience at Centurion New York. The  primary  goal of the  Guest Relations Coordinator  is to remain at the the Host stand and greet guests.  The Host stand is the first and last point of contact with the guest and is responsible for greeting, seating, and saying goodbye to guests. The Host team supports the flow of the restaurant during service. 

The Guest Relations Coordinator  will report directly to the Guest Relations Manager. This ideal candidate will have at least 2 years of experience as a Host in a similar setting and familiarity of Resy.

Essential Duties:

• Work closely with the front-of-house team to contribute to a positive dining experience for guests
• Make same day reservations and confirmation calls
• Greet, seat & say Goodbye to guests
• Respond to emails in the reservations inbox
• Proof reservation book to maximize seating, revise notes & facilitate special VIP requests
• Assist Management team with various projects as needed

Competencies, & Qualifications:

• Must have open availability (days, nights, and weekends)
• Previous experience in a high-volume environment
• General knowledge and interest in food & wine
• Able to take direction and complete tasks
• Organizational skills
• Effective time management
• Pleasant and professional demeanor
• Clear oral and written communication skills
• Ability to work well in a team environment
• Able to engage guests successfully and build relationships
• Impeccable grooming as defined by management and dress code

Positions require:

• Full availability  - daytime hours, evening hours and weekends
• Drug screening
• Reference check

The Dinex Group is an equal opportunity employer. The Dinex Group does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status or any other characteristic protected by applicable federal, state or local law. 

We are looking for a Guest Relations Manager to join our team at Casa Nela. We operate 5 Manhattan Restaurants that include several Rosemary's locations, Roey's & Bobo. Our office is located in the heart of the West Village. The ideal candidate LOVES food, restaurants & people. 

The Guest Relations Manager is responsible for the performance of the Guest Relations Department. The team collectively acts as an agent on behalf of our guests, working with the operations teams to accommodate reservations and special requests. This department is responsible for reservation book planning and the manager will oversee total availability and policies in order to maximize sales.

The position supports our operations teams, distributing daily reservation reports that include detailed guest notes and soignee instructions. The department also works closely with the Marketing Department to promote and execute holidays and special events, track guest feedback and reviews, and assist with sales initiatives as directed. Experience with Opentable and Resy is a must.

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Casa Nela offers the following benefits for those within our HQ Team: Medical, Dental and Vision Insurance (for full time employees), Transit Benefit Program, an Employee Dining Program, Referral Bonus Program, Monthly and Yearly Bonus Incentives, Paid Time Off, and Office Snacks. 

Our Company is an Equal Opportunity Employer (EEO) and provides opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.