140,812 Guest Service Associate jobs in the United States

POSITION SUMMARY

Organize, confirm, process, and conduct all guest/group check-ins, check-outs, room reservations, requests, changes, and cancellations. Ensure current rate information is available. Identify package plans based on market codes, make necessary arrangements. Anticipate sold-out situations, obtain satisfactory alternative accommodations. Manage daily room inventory. Maintain database containing repeat/VIP guest preferences. Secure payment; verify and adjust billing; expedite problem payments. Activate room keys. Process all guest requests and relay messages. Identify and explain room features; supply guests with directions and information. Ensure any outstanding requests or problems are resolved. Compile and review daily reports/logs/contingency lists. Count bank at beginning and end of shift; secure bank. Process all payment types, vouchers, paid-outs, and charges. Notify Loss Prevention/Security of any guest reports of theft. Operate switchboard, forward calls to Front Desk whenever unattended. Monitor supply inventory.

Assist management in training, scheduling, evaluating, counseling, motivating and coaching employees; serve as a role model. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Reach overhead and below the knees. Stand, sit, or walk for an extended period of time. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin  your purpose, belong  to an amazing global team, and become  the best version of you.

At Naples Wax Center (NWC), indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following, our establishment sees a consistently high influx of guests.

As a Guest Service Associate at Naples Wax Center, you would play a pivotal role in delivering top-notch customer service, building lasting relationships with our guests, and contributing to the success of our center. In return, we offer competitive compensation, opportunities for professional development, and a supportive team environment.

We're actively seeking individuals to join our team of courteous, skilled, and driven professionals. Applicants should thrive in a dynamic, fast-paced setting and commit to a minimum of 30 hours per week.

This role will report to the Assistant Manager and Center Manager, providing ample opportunities for growth and development within our organization.

Responsibilities:

Operational Duties:

• Educate guests about current in-center promotions.
• Cultivate and maintain professional relationships with guests.
• Ensure the wax suite is consistently clean and sanitized.
• Encourage guest retention by pre-booking appointments.
• Boost appointment bookings through guest referrals.
• Meet and exceed both individual and center goals.
• Adhere to the assigned schedule provided during the application process.
• Arrange coverage when requesting time off to ensure no conflicting guest bookings.
• Manage the reservation book to maximize efficiency and accommodate guest requests.
• Arrive punctually to work, dressed appropriately with nametag displayed.
• Craft memorable guest experiences using NWC terminology and tailored scripts.
• Fulfill any other duties as assigned.

• Collaborate with management and other staff to create a cohesive and positive work environment.
• Participate in team meetings and training sessions to enhance skills and stay informed.

• Adhere to all regulations and polices related to NWC operations.
• Maintain confidentiality regarding participants' information.
• Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization.
• Follow XWELL policies and procedures related to health and safety.

• Ensure the cleanliness and orderliness of the NWC.
• Report any maintenance issues to the appropriate personnel.

• Exceptional interpersonal and communication skills, facilitating collaborative work with diverse teams.

• Strong Attention to Detail and a Passion for Providing Exceptional Customer Service?
• Ability to Work in a fast-paced Environment?

• Communication
• Results Driven
• Customer Focus
• Teamwork

• Competitive Salary
• Medical Dental, Vision, voluntary insurance plans
• *401K with Corporate Match
• Generous PTO Plan
• *Tuition Reimbursement

At XWELL Health, Wellness, Beauty, indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following, our establishment sees a consistently high influx of guests.

As a Guest Service Associate at XWELL Health, Wellness, Beauty, you would play a pivotal role in delivering top-notch customer service, building lasting relationships with our guests, and contributing to the success of our center. In return, we offer competitive compensation, opportunities for professional development, and a supportive team environment.

We're actively seeking individuals to join our team of courteous, skilled, and driven professionals. Applicants should thrive in a dynamic, fast-paced setting and commit to a minimum of 30 hours per week.

This role will report to the Spa Manager, providing ample opportunities for growth and development within our organization.

Responsibilities:

Operational Duties:

• Educate guests about current in-center promotions.
• Cultivate and maintain professional relationships with guests.
• Ensure the wax suite is consistently clean and sanitized.
• Encourage guest retention by pre-booking appointments.
• Boost appointment bookings through guest referrals.
• Meet and exceed both individual and center goals.
• Adhere to the assigned schedule provided during the application process.
• Arrange coverage when requesting time off to ensure no conflicting guest bookings.
• Manage the reservation book to maximize efficiency and accommodate guest requests.
• Arrive punctually to work, dressed appropriately with nametag displayed.
• Craft memorable guest experiences using XWELL terminology and tailored scripts.
• Fulfill any other duties as assigned.

• Collaborate with management and other staff to create a cohesive and positive work environment.
• Participate in team meetings and training sessions to enhance skills and stay informed.

• Adhere to all regulations and polices related to XWELL operations.
• Maintain confidentiality regarding participants' information.
• Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization.
• Follow XWELL policies and procedures related to health and safety.

• Ensure the cleanliness and orderliness of the XWELL.
• Report any maintenance issues to the appropriate personnel.

• Exceptional interpersonal and communication skills, facilitating collaborative work with diverse teams.

• Strong Attention to Detail and a Passion for Providing Exceptional Customer Service?
• Ability to Work in a fast-paced Environment?

• Communication
• Results Driven
• Customer Focus
• Teamwork

• Competitive Salary
• Medical Dental, Vision, voluntary insurance plans
• *401K with Corporate Match
• Generous PTO Plan
• *Tuition Reimbursement

At XWELL Health, Wellness, Beauty, indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following, our establishment sees a consistently high influx of guests.

As a Guest Service Associate at XWELL Health, Wellness, Beauty, you would play a pivotal role in delivering top-notch customer service, building lasting relationships with our guests, and contributing to the success of our center. In return, we offer competitive compensation, opportunities for professional development, and a supportive team environment.

We're actively seeking individuals to join our team of courteous, skilled, and driven professionals. Applicants should thrive in a dynamic, fast-paced setting and commit to a minimum of 30 hours per week.

This role will report to the Spa Manager, providing ample opportunities for growth and development within our organization.

Responsibilities:

Operational Duties:

• Educate guests about current in-center promotions.
• Cultivate and maintain professional relationships with guests.
• Ensure the wax suite is consistently clean and sanitized.
• Encourage guest retention by pre-booking appointments.
• Boost appointment bookings through guest referrals.
• Meet and exceed both individual and center goals.
• Adhere to the assigned schedule provided during the application process.
• Arrange coverage when requesting time off to ensure no conflicting guest bookings.
• Manage the reservation book to maximize efficiency and accommodate guest requests.
• Arrive punctually to work, dressed appropriately with nametag displayed.
• Craft memorable guest experiences using XWELL terminology and tailored scripts.
• Fulfill any other duties as assigned.

• Collaborate with management and other staff to create a cohesive and positive work environment.
• Participate in team meetings and training sessions to enhance skills and stay informed.

• Adhere to all regulations and polices related to XWELL operations.
• Maintain confidentiality regarding participants' information.
• Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization.
• Follow XWELL policies and procedures related to health and safety.

• Ensure the cleanliness and orderliness of the XWELL.
• Report any maintenance issues to the appropriate personnel.

• Exceptional interpersonal and communication skills, facilitating collaborative work with diverse teams.

• Strong Attention to Detail and a Passion for Providing Exceptional Customer Service?
• Ability to Work in a fast-paced Environment?

• Communication
• Results Driven
• Customer Focus
• Teamwork

• Competitive Salary
• Medical Dental, Vision, voluntary insurance plans
• *401K with Corporate Match
• Generous PTO Plan
• *Tuition Reimbursement