What Jobs are available for Guest Service Representatives in Jacksonville?

Make a difference.
As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
**In this role you will:**
+ Ensure every customer experience is top notch in quality
+ Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
+ Take an active role in selling Graybar goods and services on inbound calls
+ Provide support on product selection and application
+ Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
**Skills & Requirements:**
+ Strong communication skills
+ Ability to handle a variety of customer situations with enthusiasm and tact
+ Some retail or counter sales experience preferred
+ High School education
+ 2 year or 4 year degree preferred
**Shift and Hours:** Monday - Friday; 8 am to 5 pm
**Compensation Details:** The expected starting compensation rate for this position is $23.00 per hour depending on experience.
**The** **Value of Graybar:**
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
+ Multiple plan options for **Medical, Dental, Vision,** and **Prescription Drug** benefits.
+ **Life Insurance** coverage for you and options for your family.
+ Save on expenses with **Flexible Spending Accounts** .
+ Enjoy our **Disability Benefits** at no cost to you.
+ Share in our success with P **rofit Sharing Plans** .
+ **401(k) Savings Plan** with company match to help secure your future.
+ **Paid Vacation** & **Sick Days** to spend time away from work or in case of an illness.
+ Rest and recharge during our **Paid Holidays** throughout the year.
+ Take advantage of our **Paid Wellness Day** to focus on preventive care and prioritize your health.
+ Volunteer with **Community Time Off** to give back to the community.
+ **Predictable Work Schedules** to plan your life: no weekends or nights for most roles.
+ Celebrate your and others' achievements with our **Employee Recognition Program** .
+ Reach your career goals with our **Educational Reimbursement** and **Career Development Programs** .
+ And **More Perks** that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
**Why should you join Graybar?**
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
**Apply now and find out what's next for you.**
Equal Opportunity Employer/Vet/Disabled
**_Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!_**

# CustomerSupport
The Customer Serv Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.
**Responsibilities:**
+ Corresponds between different businesses within Citi.
+ Receives requests and routes to appropropriate business units, vendors etc.
+ Communicates with all levels of personnel.
+ Composes messages in a language that is simple to understand for all parties concerned.
+ Tracks requests by marketplace and
+ Reports on the departmental MIS.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Must have excellent written skills with the ability to breakdown complex messages, paraphrase individual request within a message and disseminate to other Citigroup businesses, vendors, etc
+ 1-3 years relevant experience
**Education:**
+ High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Digital Service
---
**Time Type:**
---
**Primary Location:**
Jacksonville Florida United States
---
**Primary Location Full Time Salary Range:**
$41,600.00 - $53,600.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
**Anticipated Posting Close Date:**
Oct 30, 2025
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**About Us**
We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems.
**Job Summary**
The Miller Electric Field Service Representative will report directly to the project leader. This is a client-facing role that requires the ability to build relationships both in and out of the office. The core responsibility as a Field Service Representative is to self-perform, manage, coordinate and execute electrical maintenance projects and work efforts.
**Essential Duties & Responsibilities**
+ Maintenance of electrical systems, such as 3 phase, UPS, Automatic transfer switches, generators, static switches, power distribution systems
+ Build vendors relationships
+ Assist in creation of Change Management Forms and Methods of Procedure (MOPs)
+ Troubleshooting electrical systems using array of test equipment
+ Working to NFPA standards
+ Maintain communication with office personnel via email or cell communication
+ Participate in training allowing you to grow and develop as a professional.
+ Reading of blueprints and technical diagrams
+ Follow all company safety procedures such as LOTO
+ Training of less experienced employees
+ Knowledge of primary and secondary injection of circuit breakers
+ Ability to read trip curves
+ Knowledge of insulation resistance testing (megger)
+ Knowledge of low resistance testing (Ductor)
+ Testing of transformers single and three phase (TTR)
+ PLC Experience
+ Ability to read electrical drawings (one line, three-line, control schematic, wiring diagram)
+ Start up and commissioning experience
+ VFD's, softstarts, motor control knowledge
+ Programming of communication devices
+ IR scanning experience
+ Ability to create detailed job findings
+ Understanding of different communication protocols
+ Ability to read and implement co-ordination studies
+ Willing to undertake further training
**Qualifications**
_REQUIRED_
+ 3+ years as OEM or Facility maintenance person
+ Face to face customer service experience
+ Excellent oral and written communication skills
+ Commitment to developing time management and organizational skills
+ Good work ethic and willingness to learn new methods.
+ A valid US Driver's License with a satisfactory record.
+ Physical dexterity- able to lift 60 lbs.
+ Willingness to travel as necessary
+ Excellent troubleshooting skills
_PREFERRED_
+ Experience working in the electrical preventive maintenance field
+ 5+ years of Electrical preventive maintenance experience is preferred.
+ IR scanning certification
+ Prior experience working as a OEM technician
+ Prior experience as an electrician or maintenance technician
+ Prior experience managing and coordinating vendors
**Benefits**
+ Medical, Dental and Prescription Drug Insurance
+ Retirement
+ Life Insurance
+ Accidental Death & Dismemberment Insurance
+ Short & Long-Term Disability Insurance
+ Paid Holidays
+ Tuition Reimbursement
+ Vehicle
+ Employee Stock Ownership Program & Profit Sharing
+ Flexible Spending Accounts
**Equal Opportunity Employer**
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
**Notice to Prospective Employees**
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here ( . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
**Geographic Disclosure**
_Miller Electric Company is an Equal Opportunity employer - we believe that what is good for humans, will naturally be good for business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by federal, state, or local laws. Miller Electric Company will provide reasonable accommodation to applicants with disabilities where appropriate.#miller_
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**Job Locations** _US-FL-Jacksonville_
**ID** _ _
**Company** _Miller Electric Company_
**Category** _Maintenance_
**Position Type** _Full-Time_
**Location Type** _Hybrid_
**Posted Date** _2 weeks ago_ _(10/16/ :06 AM)_

ESSENTIAL FUNCTIONS:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
- At least one year of proven past experience helping customers
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people-as well as awareness and understanding of others' reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Willingness to work non-traditional hours, including nights, weekends and holidays
- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
BENEFITS:
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

**Location: Ascension St. Vincent's Riverside**
**Shift Hours:** **Monday - Friday 5:30 AM -2:00 PM**
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our **Customer Service Representative** , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
**Here's what you can expect working in Patient Registration (Customer Service):**
+ Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
+ Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
+ Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
+ A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
**Requirements:**
+ High School Diploma or GED
+ Excellent customer service experience
For this US-based position, the base pay range is $15.00 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( learn more, visit: R1RCM.com
Visit us on Facebook ( is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .

Make a difference.
As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
**In this role you will:**
+ Ensure every customer experience is top notch in quality
+ Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
+ Take an active role in selling Graybar goods and services on inbound calls
+ Provide support on product selection and application
+ Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
**What you bring to the table:**
+ Strong communication skills
+ Ability to handle a variety of customer situations with enthusiasm and tact
+ Some retail or counter sales experience preferred
+ High School education
+ 2 year or 4 year degree preferred
Shift and Hours: Monday - Friday, 8:00am - 5:00pm.
Compensation Details: The expected starting rate of pay for this position is $20.00 per hour, depending on experience.
**The** **Value of Graybar:**
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
+ Multiple plan options for **Medical, Dental, Vision,** and **Prescription Drug** benefits.
+ **Life Insurance** coverage for you and options for your family.
+ Save on expenses with **Flexible Spending Accounts** .
+ Enjoy our **Disability Benefits** at no cost to you.
+ Share in our success with P **rofit Sharing Plans** .
+ **401(k) Savings Plan** with company match to help secure your future.
+ **Paid Vacation** & **Sick Days** to spend time away from work or in case of an illness.
+ Rest and recharge during our **Paid Holidays** throughout the year.
+ Take advantage of our **Paid Wellness Day** to focus on preventive care and prioritize your health.
+ Volunteer with **Community Time Off** to give back to the community.
+ **Predictable Work Schedules** to plan your life: no weekends or nights for most roles.
+ Celebrate your and others' achievements with our **Employee Recognition Program** .
+ Reach your career goals with our **Educational Reimbursement** and **Career Development Programs** .
+ And **More Perks** that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
**Why should you join Graybar?**
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
**Apply now and find out what's next for you.**
Equal Opportunity Employer/Vet/Disabled
**_Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!_**

**Location: Ascension St. Vincent's Riverside**
**Shift Hours: Full-time, Part-time, As needed PRN**
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our **Customer Service Representative** , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
**Here's what you can expect working in Patient Registration (Customer Service):**
+ Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
+ Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
+ Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
+ A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
**Requirements:**
+ High School Diploma or GED
+ Excellent customer service experience
For this US-based position, the base pay range is $15.00 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( learn more, visit: R1RCM.com
Visit us on Facebook ( is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .

Description & Requirements

Maximus is looking to fill a Customer Service Representative II position (CSR II). This position supports our CDC INFO program. CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.

*** Position is a temporary and remote position ***

*** Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST***

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Education and Responsibilities:

- High School diploma or GED required

- Minimum six (6) months customer service/administrative /call center experience required

- Must be able to speak and write English clearly and professionally

- Successfully complete the written assessment

- Highly effective communicator with strong ability to provide an excellent empathetic customer experience

- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills

- Experience working with a PC, MS Word and Outlook required

- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

- Proven ability to work as a member of a team, as well as independently

- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes

- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure

Previous experience with phone systems, and headset preferred

- Must be able to work from home and comply with remote working policies and requirements

- Flexibility - Required to work holidays, weekends and /or weekends to meet operational needs

- Must be able to work alternate schedules

- Customer service is the primary function

- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy

- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures

- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits

- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner

- Track and document all inquiries, appointments, kits, using CRM and applicable systems

- Meet Quality Assurance (QA) and other key performance metrics

- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group

- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)

- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems

*** This position you will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted.***

Home Office Requirements:

- Hardwired internet (ethernet) connection.

- Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to (1)

- Private work area and adequate power source.

-Video calls may be requested on occasion. Proper background and attire is required.

*** Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required ***

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

OS for Windows - Windows 10 or Windows 11

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

17.75

Maximum Salary

$

24.16

Description & Requirements

Maximus is looking to fill a Customer Service Representative II position (CSR II). This position supports our CDC INFO program. CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.

***Must be able to start work on 10/6/2025***

*** Position is a temporary and remote position ***

*** Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST***

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Education and Responsibilities:

- High School diploma or GED required

- Minimum six (6) months customer service/administrative /call center experience required

- Must be able to speak and write English clearly and professionally

- Successfully complete the written assessment

- Highly effective communicator with strong ability to provide an excellent empathetic customer experience

- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills

- Experience working with a PC, MS Word and Outlook required

- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

- Proven ability to work as a member of a team, as well as independently

- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes

- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure

Previous experience with phone systems, and headset preferred

- Must be able to work from home and comply with remote working policies and requirements

- Flexibility - Required to work holidays, weekends and /or weekends to meet operational needs

- Must be able to work alternate schedules

- Customer service is the primary function

- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy

- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures

- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits

- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner

- Track and document all inquiries, appointments, kits, using CRM and applicable systems

- Meet Quality Assurance (QA) and other key performance metrics

- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group

- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)

- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.

*** This position you will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted. ***

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

OS for Windows - Windows 10 or Windows 11

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Home Office Requirements:

- Hardwired internet (ethernet) connection.

- Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to (1)

- Private work area and adequate power source.

-Video calls may be requested on occasion. Proper background and attire is required.

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

17.75

Maximum Salary

$

24.16