What Jobs are available for Guest Service Roles in the United States?

We are seeking a motivated and enthusiastic Front Desk to join our team. In this role, you will be the point of contact for our customers, providing exceptional service while also driving sales. Your ability to communicate effectively and handle customer inquiries will be crucial in ensuring a positive experience for our clients. If you have a passion for helping others and possess strong sales skills, we want to hear from you.

Responsibilities

Greet and assist families, clients, and visitors in person and over the phone with warmth and professionalism.
Communicate clearly and compassionately in both English and Spanish, respecting cultural and emotional sensitivities.
Respond to inquiries regarding services, pricing, and scheduling in a respectful, informative manner.
Help coordinate service appointments and prepare related documentation with accuracy and care.
Maintain organized and up-to-date client records, ensuring precise data entry.
Collaborate with team members to ensure smooth and timely service delivery.
Support a variety of administrative tasks such as filing, emailing, scheduling, and client follow-ups.
Handle all interactions and information with strict confidentiality and discretion

Requirements

Bilingual in Spanish and English (required).
Sales or upselling experience is a strong plus.
Previous experience in a customer service, front desk, or administrative support role.
Demonstrated compassion and professionalism in sensitive or emotional situations.
Strong interpersonal, verbal, and written communication skills.
Proficient in Microsoft Office (Word, Outlook, Excel) and comfortable learning new systems.
Strong communication skills with excellent phone etiquette.
Familiarity with data entry processes and computer skills, including Microsoft Office applications.
Ability to analyze customer needs and provide tailored solutions effectively.
A positive attitude, resilience under pressure, and a commitment to delivering exceptional client services.

Job Type: Full-time/Part-time

Pay: $20.00 - $45.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Health insurance
On-the-job training

At [Elevance Urgent care], receptionists help create an environment and culture that enables us to fulfill our mission of providing exceptional client service. We’re currently seeking an enthusiastic professional to fill this full-time role and rise to the challenge. The ideal candidate is an extremely detail-oriented and personable multitasker who has experience as a receptionist in a fast-paced office setting. This person will bring resourcefulness, organization, and stellar communication skills to the desk. With a knack for keeping cool under pressure and juggling complex schedules, the receptionist will be counted on to help us grow our business.

• Optimize office operations and oversee internal processes, supplies, and equipment
• Coordinate external resources and vendors, nurturing relationships and upholding best practices
• Generate a positive impression of our business by welcoming visitors, responding to requests, and supporting coworkers
• Encourage efficient scheduling, workflows, communications, and office operations on a daily basis
• Recognize issues requiring immediate attention, and communicate to leadership any deviations from standard operating procedure

• Open the office; greet visitors in a friendly manner; answer and redirect phone calls; manage mail, faxes, and shipments; send and respond to emails; manage printing and copying
• Oversee standard office equipment and supplies (such as printer, ink, toner, and paper), and report any malfunctions to the appropriate person or department
• Prepare conference rooms for meetings and organize catering, as requested
• Type up memos, meeting minutes, letters, reports, forms, and similar content from dictation
• Maintain detailed calendars, coordinate schedules, prioritize meeting requests and logistics, and arrange all aspects of travel
• Establish and maintain record-keeping system for contacts, files, and employee directory

A front desk job description includes duties like greeting visitors, answering and directing phone calls, managing appointments and calendars, handling mail, and maintaining the reception area. Key responsibilities also involve providing information, performing clerical tasks such as filing and data entry, and providing administrative support to other departments. Essential skills include strong communication, excellent organizational skills, a professional attitude, and proficiency in office software. 

Key responsibilities

• Visitor and customer service:

  Greet and welcome visitors, provide information, and direct guests to the correct person or office. Handle inquiries and resolve complaints or issues as they arise.

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  • Communication:

    Answer and route phone calls promptly and professionally. Respond to emails and other correspondence.

• Administrative support:

  Schedule meetings and manage calendars. File documents, perform data entry, and operate office equipment like fax machines and printers.

• Office management:

  Maintain a clean and organized reception area. Manage incoming and outgoing mail and packages. Monitor and order office supplies.

• Security:

  Follow security procedures, such as monitoring visitor logs and issuing badges.

Required skills and qualifications

• Technical: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment.

• Organizational: Strong organizational and multitasking abilities with attention to detail.

• Professional: A professional attitude, appearance, and customer service orientation.

• Education: A high school diploma or equivalent is typically required