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City of Manhattan Kansas Manhattan, KS via Paylocity

• High school diploma, GED, or equivalent and 3 years experience in customer service driven sales and or customer service experience
• Experience with public speaking and formal presentations
• 2 more items(s)
• Starting Salary Range: $55,313.00 - $6,367.00/annualized, DOQ
• Boot, Clothing and Vehicle Allowances, if applicable
• 13 more items(s)

• Shift/Workdays and Hours: Primarily Weekdays (weekends and evenings may be required)
• The Guest Services Manager contributes to the overall mission of Sunset Zoo by developing, coordinating and providing oversight of all guest experience functions
• This includes the day-to-day management of the Zoos ticket booth, retail and food service operations; professional and administrative support to event rental clients; and coordination of the Zoos special events
• 40 more items(s)

More job highlights

Description

(Regular, Exempt)

Starting Salary Range: 55,313.00 - 66,367.00/annualized, DOQ

Closing Date: 09/18/2025, COB @ 5:00 p.m.

Shift/Workdays and Hours: Primarily Weekdays (weekends and evenings may be required)

How to apply: Using the apply button on this page, please complete the required online application, upload a resume and a list of three professional references with full contact information. For general questions about the position, contact Unique Hiram at ( or

The City of Manhattan values diversity and draws strength from the diversity of the team. The City is committed to providing opportunities for all employees to succeed by creating a diverse and inclusive work environment. The City is always seeking qualified Minority, Veteran, Women and Disabled applicants to fill available employment vacancies. The City of Manhattan is an Equal Opportunity Employer.

Summary/Objective

The Guest Services Manager contributes to the overall mission of Sunset Zoo by developing, coordinating and providing oversight of all guest experience functions. This includes the day-to-day management of the Zoos ticket booth, retail and food service operations; professional and administrative support to event rental clients; and coordination of the Zoos special events. When supporting events and managing the admissions, food and retail operations, the position will collaborate with staff, volunteers, clients, community partners and sponsors to develop and implement unique and distinctive on-site experiences while increasing attendance at the Zoo. This position is responsible for providing excellent customer relationship management, handling all rental inquiries and managing front-line staff to ensure each Zoo guest has a positive experience. Position serves on the Zoos Administrative Team, as well as the Emergency Response Team. The Guest Services Manager supervises one paid part time Guest Services Coordinator, six to eight part time Guest Services Staff, and three to four part time Event Staff.

Essential Functions

Directs the coordination of guest services and special events.
Recruits and retains event rental clientele through excellent customer relationship management. Responsible for responding to leads and providing facility tours; managing needs of clients, vendors, meeting planners and internal staff to deliver innovative and memorable events; and post-event evaluation.
Acts as a key staff member in an administrative leadership role in both Administrator On Duty and Emergency Response Team contributing to the daily operations and executing the required responsibilities associated with those roles is a requirement of the Association of Zoos and Aquariums (AZA).
Runs or manages various emergency situations related to Zoo Operations involving building and grounds related emergencies, staffing, holidays and weekends, and dates the Zoo is closed due to emergency, animal care policies, communications and development related inquires, etc.
Ensures the safety of our guests, staff, animals, addressing any issues or emergencies with appropriate staff and protocol.
Undergoes regular training as AOD and ERT to ensure the proper response is executed during emergencies which include;
Zoos live-action drills and tabletop drills.
Annual completion of the Zoos firearm training
Maintain First Aid/CPR certification
Manages all aspects of the Zoos guest service operations in the ticket booth, gift shop and concessions stand.
Establishes and maintains event sales database for the purpose of event correspondence and to track event sales and fees and cultivate future sales.
Establishes and maintains record keeping systems for regular reporting on the budget and revenues of the Zoos event sales and guest service operations.
Manages for all aspects of the retail, admissions, and food and beverage service operations. Directs staff on inventory management, production processes and merchandising decisions, attainment of budget and revenue goals, safe practices, cash handling procedures and assessment of staffing levels.
Responsible for logistical planning aspects of event rentals and community special events, including setup and delivery, furniture arrangements, technical, audio-visual needs, and support services, including the supervision of Zoo staff and volunteers as needed.
Manages event sales and guest service revenues while identifying and pursuing new opportunities to increase event and guest service sales
Plans, implements and coordinates annual programming to support the Zoos special events.
Performs a wide variety of management tasks related to guest service operations and event rental sales including human resources practices, financial, record keeping and reporting systems, processes and procedures.
Understands the Citys cash management procedures and basic accounting skills to ensure proper business management and cash transactions.

Supervises and manages the guest services and event staff.
Hires and trains staff members, as needed.
Provides supervision and oversight of applicable staff.
Coordinates schedules of applicable staff.
Administers City of Manhattan Policies and Procedures in a consistent manner.
Ensures employees supervised demonstrate productivity, competence, and high morale, as well as utilize employees skills and abilities.
Conducts performance planning and evaluations for employees in a timely manner, to include development of goals, objectives, and deadlines.
Resolves routine personnel issues or problems.
Leads and manage staff with clear and consistent communications.

Performs additional duties as required
Attends meetings and training.
Prepares reports.
Performs on-call duties as needed.
Manages stress brought about when interacting with potentially irate and or defensive customers.
Regularly attends community and/or regional events to successfully generate event sales leads.
Ensures compliancy with all applicable regulations, policies, and procedures in all duties.

Requirements

Required Education and Experience
High school diploma, GED, or equivalent and 3 years experience in customer service driven sales and or customer service experience.
Experience with public speaking and formal presentations
Experience in event planning.
Valid drivers license

Preferred Education and Experience
Bachelors degree in Hospitality Management, Marketing, or Public Relations.
Experience in in customer service driven sales and or customer service experience in a special events environment.
Supervisory Experience
Experience in hospitality management, marketing, sales, or related field.

Compensation & Benefits
Boot, Clothing and Vehicle Allowances, if applicable.
City issued Cell Phone, if applicable.
Retirement/Pension - City employees are required by statute to contribute to the Kansas Public Employees Retirement System (KPERS). Voluntary retirement contributions are offered with Nationwide, Mission Square, and Empower KPERS 457.
Medical, Dental, Vision - The City offers an excellent benefits package that includes wellness, medical, vision, dental, and prescription drug benefits.
Paid Holidays 10.5 paid holidays per year plus one additional floating holiday.
Paid Vacation - 12 to 26 days per year based on years of service.
Paid Sick Leave - 12 days per year.
Paid Parental Leave - up to 6 weeks of paid leave.
Education Reimbursement, Professional Development. Certifications/Licensure - The City will reimburse up to 8,000 per calendar year for tuition and fees. Professional Development funds are based on department budget. Certification/licensure may be reimbursed by the City.
Other Benefits - Long-term disability, employer paid group life insurance, basic life insurance, employee assistance program and an array of voluntary benefit options.

3 Years in Customer Service

55,313.00 - 66,367.00/annualized, DOQ

Apply at the City of Manhattan, KS website, under Jobs menu.

Sunset Zoo
2333 Oak Sttreet
Manhattan, KS 66502
Phone:
Fax:

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Kalahari Resorts & Conventions is seeking a Guest Services Manager. In this role, you will be responsible for the resort-wide, overall levels of guest satisfaction centered around the front office, bell staff, concierge, Emerald Lounge VIP, and potentially valet. You would also work in partnership with the front office manager and the Director of Guest Services to achieve our elevated guest experience results. Identifying and pursuing new business opportunities through prospecting.

• You must have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
• Previous use of a Property Management System.
• Seeking 2-5 years' experience from a smaller property (under 500 rooms) manager or a large property (over 500 rooms) supervisor.
• Significant guest resolution, guest conflict, and positive service recovery experience.
• An attention to detail, organized, forward-thinking, and motivated individual.
• Experience with scheduling 10 or more associates.
• Proven experience in teaching others.
• Someone with a fun and engaging personality

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

At Kalahari, we're proud to be recognized by Forbes as one of America's Best Midsize Employers and by USA TODAY as the #1 Best Indoor Water Park. These awards reflect our commitment to both our guests and team members.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering incredible guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Current locations include Wisconsin Dells, WI (2000), Sandusky, OH (2005), Pocono Manor, PA (2015), Round Rock, TX (2020), and Spotsylvania County, VA (2026).

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for an experienced Guest Services Manager at our Holiday Inn Express in Cardiff Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Guest Relations Manageryou'll deliver this through the management of all aspects of the Food & Beverage Function (Restaurant, Bar, Room Service and Conference & Events) and you will be required to oversee the running of the Front Office operation of the hotel (This includes Reception, Concierge and Nights Team), providing support to the whole team, you'll be vital in driving our standards forward and implementing changes to assist in providing true hospitality for our guests whilst increasing our profit growth.

Join us and enjoy the following benefits:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on the leading high street retailers
• Complimentary Meals on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme
• Excellent Training & Development

What will your key responsibilities and duties be:

• Pleasant personality & excellent presence
• Effective communication skills and problem solving skills
• Ability to conduct training, motivate, coach & guide associates
• Great knowledge of hotel operating systems (including Opera, Micros, mobile check-in) and MS office application software
• Well-organized & great follow up skills and exemplary leadership traits
• To manage and guide of our Food & Beverage and Front Office Departments; to ensure the smooth delivery of services daily, providing effective leadership and training to meet business requirements and our company objectives;
• Coverage of our Restaurant, Bar, Room Service, Reception and Conference & Events.
• Ensure that each our guests receive a high level of personal attention throughout their dining process, plus any other interaction that our Food & Beverage or Front Office Team may have with our guests.
• Attention to detail in relation to food safety awareness and record keeping.
• Able to maintain our brand standards in relation to Service, Set ups and our Loyalty programme
• To cover duty management shifts in the absence of other Head of Departments.
• To recruit, engage and retain our colleagues through effective performance management, and to assist with the daily admin according to company policy and procedures.

How will you achieve this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.

• True Attitude : being caring, wanting to make a positive difference, and building genuine connections with our guests
• True Confidence : having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
• True Listening :focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness : is about providing our guests with what they need, and doing so in a timely and caring manner

What we are looking for:

• Previous management experience as Food & Beverage Manager, Assistant Food & Beverage Manager, Front Office Manager or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Food Service.
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure;
• Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
• Willing to work a flexible schedule including evenings, weekends and bank holidays;

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.

ZMC Hotels is a dynamic hotel management company with over forty years in the industry and a growing portfolio of diverse and thriving properties across 17 states. Known for our commitment to our guests and to our employees, as well as our reinvestment in our properties and the communities we serve, ZMC Hotels is committed to finding and developing creative, enthusiastic leaders and employees who share our passion for hospitality and for optimizing the guest experience.

ZMC Hotels offers excellent benefits and opportunities for advancement, with a host of exciting cities to live and work. So, whether you're an established hospitality professional looking for growth, new to the industry seeking steady employment, or a college student just starting out or seeking seasonal employment with flexible hours, there's a great career ahead of you at ZMC Hotels!

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Scheduling/managing the front desk team.
• Working with the other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

• Medical, Dental, and Vision Insurance Options
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country
• Opportunities for bonuses each month
• DailyPay: access to your already earned wages before payday

• A 10% Employee Discount (for the employee and their immediate household) and if you work at a location with a coffee shop, you'll receive a discount there too!
• Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Time Off (PTO/Vacation)
• Paid Floating Holidays & 1 - ½ time for hours worked on a company-recognized Holiday!
• Sunday Premium Pay - An extra $1 per hour for hours worked on Sundays
• Paid Military Leave
• Employee Health & Wellness Programs, Challenges and Resources - to assist our team members live a life of wellbeing!
• Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year.
• Tools, resources and opportunities for Career Growth & Development
• 401(k) plan options - we also match up to 20% of the first 5% contributed
• Participation in our Employee Stock Ownership Program (ESOP) - yes, we're employee-owned. Our team members benefit from the success of the company through this company-sponsored benefit!
• Additional Voluntary Benefits - such as Vision, Accident and Critical Illness Insurances

• Flexible scheduling - We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of awake time in a day.
• Recognition - We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that!
• Growth Opportunities - We're always looking for motivated, high-potential employees who want to be part of our next generation of leaders! There are opportunities to grow within our company to positions you may not yet even know exist. Coborn's, Inc. offers a variety of development programs for employees who want to grow their careers with us.

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We're searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day:

• Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
• Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
• Keeping close contact with guests for feedback, complaints and compliments and following it up
• Managing, recording and resolving guest or customer complaints promptly
• Keeping other operating departments in the loop with important guest relations matters from Food and Beverage and Maintenance to Housekeeping and Front Office

What we need from you:

• Excellent verbal and written communication skills
• Ability to deal with difficult interactions and work under pressure
• Managerial experience working in a customer service function
• Flexibility to respond to a variety of different work situations
• A passion for delivering an exceptional level of guest service

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!

At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views youll ever find! Come join us!

Basic Function : Oversees all of the guest services areas including, Front Desk, Bell Staff, and Concierge. Ensure high level of guest satisfaction and smooth running operations. Maintains financial responsibility over Guest Services

Work Performed :

1. Overall knowledge of all resort operations
2. Oversee and have a working knowledge of all Front Office systems
3. Ensure that the resort runs smoothly and that any guest complaints and/or emergencies are handled in an expeditious and satisfactory manner
4. Ability to deal effectively with all departments on daily basis to ensure high standards of guest services
5. Ability to ensure high level of services is maintained in all areas
6. Anticipate and intervene in all incidents of guest dissatisfaction and attempts to satisfy all such guests within resort policy
7. Hold monthly department meetings with direct reports to review resort events, departmental policies and procedures and maintain high level of moral
8. Effectively supervises all areas include coaching and counseling, and disciplinary action as necessary
9. Organize and oversee group arrivals and departures with the Bell Captain
10. Interview and hire new staff as necessary for the departments
11. Conduct performance reviews as necessary for the Guest Service department
12. Schedule employees based on occupancy forecast and levels to ensure adequate coverage in order to minimize payroll and labor costs
13. Ensure that department profitability objectives are met
14. Monitor payroll and labor costs on a daily basis
15. Create department budgets annually and effectively controls expenses
16. Responsible for the economical purchase and control of all equipment in the departments
17. Interact with VIPs, Homeowners, and Group Coordinators as necessary
18. Inspect VIP rooms as necessary prior to arrival to ensure high standards and personally greet al VIPs whenever possible
19. Know all safety and emergency procedures for guests and employees and how to act upon them
20. Develop and implement service standards to ensure a consistent guest experience at a high quality level
21. When serving as MOD, address all night guest complaints to ensure proper and satisfactory resolution and ensure that nightly MOD report is completed and pertinent information is properly documented and passed on to resort management
22. Effectively implement training for all staff and train in all areas as necessary
23. Maintain outside business contacts within the hotel/resort industry
24. Responsible for the implementation and effectiveness of all cash handling within all reporting departments
25. Understand accident prevention policies and contact proper authorities for any emergencies and complete all necessary paperwork associated with the incident
26. Other duties as assigned

Supervision Exercised : Front Office Supervisor, Bell Captain, Lead Concierge

Supervision Received : Front Office Manager

Responsibility & Authority :

1. Oversee Guest Services staffing, operations and financial responsibilities
2. Maintain a high level of guest service at all times in all guest services areas
3. Uphold the resort commitment to hospitality
4. Act as Manager on Duty as required
5. Work closely with all departments to ensure guest service levels are being met

Minimum Requirements :

Bachelors degree from four-year College or university; or equivalent related work related experience and/or training. Prefer 2 years Front Desk supervisory experience and hotel/resort operations experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills

Physical Requirements :

45% Sitting

65% walking, standing and bending

Lifting/Carrying up to 25 lbs.

Hearing and Manual dexterity

Distance vision 1-3 feet

Ability to drive golf cart on occasion as necessary

• Medical/Vision/Dental
• 401k Savings Plan
• Competitive PTO
• Educational Assistance
• Travel Discounts
  
  

• Leadership / Mentoring role for Hotel's Guest Services employees.
• Maintain complete knowledge of all Guest Services department policies/service
• procedures.
• Maintain complete knowledge of: a) all hotel features and services b) all room types,
• rates, special package and promotions c) daily arrivals / departures / room availability d) scheduled in-house group activities
• Complete daily walk-through of Guest Services department areas observing the following
• and instructing designated personnel to rectify any organization deficiencies: Staffing -numbers, appearance, attitude Operational cleanliness and maintenance Service -appearance, merchandising, attitude General crispness, quality and consistency of operation Storage areas -organization, cleanliness, inventories and care of equipment Review and respond to daily operational demands as it relates to the hotel.
• Prepare weekly, monthly, quarterly and yearly departmental financial and payroll
• forecasts.
• Monitor and handle guest comments.
• Monitor security of public areas of the hotel.
• Establish par levels for supplies and equipment. Monitor effectiveness of departmental staffing guide Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
• Monitor interviewing and selection of all departmental positions to ensure consistency in administering direction, development of quality, depth and growth, and maintenance of positive motivation, morale and efficiency.
• Create and maintain a quality, professional work environment.
• Administer performance evaluations for all departmental employees.
• Anticipate guests and employees needs and respond promptly.
• Promote positive guest relations at all times.
• Conduct pre-shift meeting to review information pertinent today's business.
• Facilitate departmental strategic planning meetings.
  
  

• High School Graduate.
• Minimum of 2 years management experience in various Rooms Division positions.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.
  
  

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

Guest Services Manager

SUMMARY

The Guest Services Manager is responsible for assisting the Director of Guest Services with overall operations by managing the day-to-day oversight of the guest experience and communication to the property on a whole. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:

• Lead by example; support the department operation and provide direct service to guests as needed.
• Review, organize and respond to Concierge emails.
• Prearrival communications with VIPs ensuring all aspects of visit are prepared accordingly.
• Organization, recognition and communication with development/owner visits.
• Schedule and oversee lobby duty initiative.
• Ensure operations is aware of site inspections, VIPs and guest concern movements.
• Assist with checking guests in and out as needed.
• Engage with Elwood Members to ensure seamless recognition throughout resort and club.
• Lead communication, arrangements and visits of Elwood members when staying on property.
• Assisting with service recoveries via communication and follow-up.
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times.
• Assist in creating and implementing profit and flow-through enhancing strategies and programs.
• Assist in creating, implementing and executing department trainings for guest recognition and follow-up.
• Assist in managing associate engagement to increase overall culture.
• Assisting Director of Guest Services with any other needs determined as operations shift and adjust accordingly.
• Support the hotel's life-safety systems and be prepared at all times for emergency situations.

• College degree preferred
• Minimum of four (4) years' experience in customer service
• 2 to 3 years leadership experience in a luxury hotel
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast-paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt and effectively use new software products
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

• Luxury hotel experience strongly preferred
• Knowledge and experience in using Birchstreet, HotSOS and Rex