127,534 Guest Services Managers jobs in the United States
Guest Relations and Guest Service Agent
11210 Brooklyn, New York
The William Vale
Posted 3 days ago
Job Viewed
Job Description
Reports to: Front Office Manager
Intro
The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on offering warm hospitality to all.
We understand that for our colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.
Overview
An enthusiastic people-person to serve as the first and last impression for guests during their stay. A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.
Responsibilities
As a Guest Service/Guest Relations Agent at Brooklyn's iconic Forbes-rated luxury property, you will be the first point of contact for our guests, entrusted with delivering unparalleled service and crafting unforgettable experiences.
Your role will involve a variety of key responsibilities, including but not limited to the following:
Internal Position Title: Vale Ambassador Guest Services
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Intro
The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on offering warm hospitality to all.
We understand that for our colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.
Overview
An enthusiastic people-person to serve as the first and last impression for guests during their stay. A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.
Responsibilities
As a Guest Service/Guest Relations Agent at Brooklyn's iconic Forbes-rated luxury property, you will be the first point of contact for our guests, entrusted with delivering unparalleled service and crafting unforgettable experiences.
Your role will involve a variety of key responsibilities, including but not limited to the following:
- Organize, confirm, process, and conduct all guest check-ins and check-outs. Handle room reservations, requests, changes, and cancellations efficiently and accurately.
- Greet guests both over the phone and in person with a warm, friendly, and sincere welcome, ensuring each guest feels valued and appreciated.
- Promptly answer guest inquiries over the phone using a positive and clear tone. Effectively handle a high volume of calls and requests, directing inquiries to the appropriate departments as needed.
- Review all guest arrivals and departures. Retrieve, input, verify, and update important guest information in the Property Management System (PMS).
- Listen to and resolve guest problems or concerns with professionalism and empathy. Stay calm, confident, and solution-oriented during difficult conversations, emergencies, or busy hotel periods.
- Record and track all guest requests and complaints in the guest profile, ensuring follow-up on any outstanding issues from previous shifts.
- Establish and maintain close working relationships with other hotel departments (such as Concierge, Housekeeping, and F&B) to ensure smooth and cohesive operations.
- Assist the Concierge team with setting up in-room amenities, ensuring a luxurious and personalized guest experience.
- Assist guests with making reservations at hotel dining outlets and provide information about the hotel's dining options as well as take in-room dining orders.
- Provide guests with detailed information about hotel services, facilities, events, and local attractions, ensuring a seamless guest experience.
- Use hotel systems to send information to guests according to service standards, maintaining clear and timely communication at all times.
- Adhere to company policies, ensuring that your uniform and personal appearance is clean, neat, and professional at all times.
- Assist with additional guest services, such as transportation arrangements, package deliveries, and special requests.
- Perform other reasonable duties as assigned.
- Proactive approach to problem resolution, including: anticipating, preventing, identifying, and solving issues as needed. Contribute to short term and long term problem solving.
- Outstanding communication skills and ability to effectively communicate with others.
- Maintain a high level of professionalism in all interactions/situations.
- Maintain confidentiality of guest information.
- Understanding of: Outlook Office (Excel, Word, Email) - experience with HMS, Alice and KnowCross is a plus.
- Minimum of 2 years of experience in customer service required.
- Hotel experience is a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed is a must.
- Ability to lift and transport up to 10 pounds.
- Comply with Standards and regulations to encourage safe and efficient hotel operations.
- Capacity to work varied shifts, including weekends and holidays.
Internal Position Title: Vale Ambassador Guest Services
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
View Now
0
Guest Relations and Guest Service Agent
11210 Brooklyn, New York
EOS Hospitality
Posted 3 days ago
Job Viewed
Job Description
Reports to: Front Office Manager
Intro
The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on offering warm hospitality to all.
We understand that for our colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.
Overview
An enthusiastic people-person to serve as the first and last impression for guests during their stay. A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.
Responsibilities
As a Guest Service/Guest Relations Agent at Brooklyn's iconic Forbes-rated luxury property, you will be the first point of contact for our guests, entrusted with delivering unparalleled service and crafting unforgettable experiences.
Your role will involve a variety of key responsibilities, including but not limited to the following:
Internal Position Title: Vale Ambassador Guest Services
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Intro
The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on offering warm hospitality to all.
We understand that for our colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.
Overview
An enthusiastic people-person to serve as the first and last impression for guests during their stay. A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.
Responsibilities
As a Guest Service/Guest Relations Agent at Brooklyn's iconic Forbes-rated luxury property, you will be the first point of contact for our guests, entrusted with delivering unparalleled service and crafting unforgettable experiences.
Your role will involve a variety of key responsibilities, including but not limited to the following:
- Organize, confirm, process, and conduct all guest check-ins and check-outs. Handle room reservations, requests, changes, and cancellations efficiently and accurately.
- Greet guests both over the phone and in person with a warm, friendly, and sincere welcome, ensuring each guest feels valued and appreciated.
- Promptly answer guest inquiries over the phone using a positive and clear tone. Effectively handle a high volume of calls and requests, directing inquiries to the appropriate departments as needed.
- Review all guest arrivals and departures. Retrieve, input, verify, and update important guest information in the Property Management System (PMS).
- Listen to and resolve guest problems or concerns with professionalism and empathy. Stay calm, confident, and solution-oriented during difficult conversations, emergencies, or busy hotel periods.
- Record and track all guest requests and complaints in the guest profile, ensuring follow-up on any outstanding issues from previous shifts.
- Establish and maintain close working relationships with other hotel departments (such as Concierge, Housekeeping, and F&B) to ensure smooth and cohesive operations.
- Assist the Concierge team with setting up in-room amenities, ensuring a luxurious and personalized guest experience.
- Assist guests with making reservations at hotel dining outlets and provide information about the hotel's dining options as well as take in-room dining orders.
- Provide guests with detailed information about hotel services, facilities, events, and local attractions, ensuring a seamless guest experience.
- Use hotel systems to send information to guests according to service standards, maintaining clear and timely communication at all times.
- Adhere to company policies, ensuring that your uniform and personal appearance is clean, neat, and professional at all times.
- Assist with additional guest services, such as transportation arrangements, package deliveries, and special requests.
- Perform other reasonable duties as assigned.
- Proactive approach to problem resolution, including: anticipating, preventing, identifying, and solving issues as needed. Contribute to short term and long term problem solving.
- Outstanding communication skills and ability to effectively communicate with others.
- Maintain a high level of professionalism in all interactions/situations.
- Maintain confidentiality of guest information.
- Understanding of: Outlook Office (Excel, Word, Email) - experience with HMS, Alice and KnowCross is a plus.
- Minimum of 2 years of experience in customer service required.
- Hotel experience is a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed is a must.
- Ability to lift and transport up to 10 pounds.
- Comply with Standards and regulations to encourage safe and efficient hotel operations.
- Capacity to work varied shifts, including weekends and holidays.
Internal Position Title: Vale Ambassador Guest Services
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
View Now
1
Guest Relations Agent
32806 Orlando, Florida
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Orlando Grande Lakes, 4012 Central Florida Parkway, Orlando, Florida, United States, 32837VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Orlando Grande Lakes, 4012 Central Florida Parkway, Orlando, Florida, United States, 32837VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
View Now
2
Guest Relations Agent
Chicago, Indiana
Trump International Hotel and Tower Chicago
Posted today
Job Viewed
Job Description
Job Description
Job Description
POSITION PURPOSE:
Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests in accordance with Five Star Service Standards.
EXAMPLES OF DUTIES
ESSENTIAL FUNCTIONS:
Average Percent of Time
30% Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Trump Hotels Marketing Programs such as Trump Card, for arriving guests. Ensures guest knows location of room, and arranges for Associate to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guests.
20% Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of
View Now
3
Guest Relations Manager
10261 New York, New York
Marriott Hotels & Resorts
Posted 1 day ago
Job Viewed
Job Description
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE E Relations, Manager, Guest Service, Customer Service, Guest, Operations, Hotel, Business Services
View Now
Be The First To Know
About the latest Guest services managers Jobs in United States !
4