1,670 Guest Services Representatives jobs in the United States

*Description*
Summary:
Exemplifies standards of hospitality and service to our internal and external customers. Greets and directs visitors, residents and their families to their destination, and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and to maintain an appropriate environment. Always provides exceptional customer service with every interaction. Clerical duties as assigned.
Responsibilities:
1. Greet all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills and a positive approachable attitude with every interaction.
2. Monitors visiting hours and distributes computerized passes in accordance with Hospital visitation policies.
3. Adhere to all policies specific to visitor restrictions and patient confidentiality.
4. Proactively assists guests and visitors with transportation needs as appropriate.
5. Takes the initiative to maintain a safe an attractive environment within the facility and immediate property.
6. Responsible for non-emergent overhead announcements when requested.
7. Establish and maintain efficient working relationships with supervisor, coworkers and the customers.
8. Maintain and Model Nuvance Health Values.
9. Demonstrates regular, reliable and predictable attendance.
10. Performs other duties as required.
Required:
High School Diploma or equivalent
Desired:
Prior experience in customer service-oriented positions.
Ability to communicate in Spanish and/or Portuguese a plus.
Six months customer service desired
Company: Northern Dutchess Hospital
Org Unit: 1864
Department: Info Desk
Exempt: No
Salary Range: $17.00 - $20.00 Hourly
We are an equal opportunity employer
Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

**Company Description**
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
**Job Description**
The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience.
**Essential Functions**
+ Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
+ Accept parking reservations and process payment for various services offered
+ Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company
+ Maintain knowledge of all services offered at company Travel Centers
+ Maintain working knowledge of all company software aligned with guest or team member needs
+ Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
+ Ensure all activities are in compliance with rules, regulations, policies, and procedures
+ Complete other duties as assigned
**Qualifications**
+ High school diploma or equivalent certification required
+ Experience in retail operations or call center preferred
+ Intermediate Microsoft Office skills
+ **Bi-lingual in Spanish REQUIRED**
+ Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
+ Ability to handle difficult issues and complaints while exemplifying guest service
+ Problem solving skills
+ Written and verbal communication skills
+ Strong guest service skills and the ability to exhibit empathy
+ Ability to adapt to change and willingness to take on new tasks
+ Strong interpersonal skills
+ Champion change
+ Demonstrate a passion for delivering a positive customer experience
+ Demonstrate professionalism and expertise in an ever-changing environment
**Additional Information**
+ Medical, Dental, and Vision insurance
+ Adoption Assistance
+ Flexible Spending Account
+ Extensive Training Program

*Description*
Summary:
The primary function of the Guest Services Representative is to greet and monitor all visitors to Norwalk Hospital. Additionally, the Guest Services Rep provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. Adheres to all hospital policies including patient confidentiality while helping to direct patient/visitors to their proper destination. Representative should process visitors in an efficient, courteous and friendly manner in order to achieve patient and visitor satisfaction.
Responsibilities:
1. Information Desk Badge Processing: Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor policy.Ability to navigate through different computer programs to troubleshoot technical issues.Ability to process visitors and distribute badges in a timely, efficient manner.
2. Department and Hospital Policies: Adhere to all policies specific to visitor restrictions and patient confidentiality.
3. Customer Service: Demonstrate a courteous and friendly manner when assisting visitors and general public. Assist visitors with valet inquiries in the absence of the parking ambassador. Locate and coordinate with appropriate departments for the receiving of after hour and weekendtime sensitive packages
4.Emergency Communications:Identify and communicate emergencies that occur in the lobby area accurately.
5.Performs other duties as assigned.
6. Fulfills all compliance responsibilities related to the position.
Education: HS GRAD/EQUIVALENT
Other Information:
Required:
High school diploma or equivalent.Fluent in reading, writing and speaking English. Ability to deal with visitors in a courteous and professional manner. Experience with Microsoft office and email
Data entry required. Minimum Experience:1 year.
Desired: Prior experience in customer service oriented positions. Ability to communicate in Spanish and/or Portuguese a plus.
Company: Norwalk Hospital Association
Org Unit: 448
Department: Info Desk
Exempt: No
Salary Range: $17 - $20 Hourly
We are an equal opportunity employer
Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

**Why Mayo Clinic**
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ( - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
**Benefits Highlights**
+ Medical: Multiple plan options.
+ Dental: Delta Dental or reimbursement account for flexible coverage.
+ Vision: Affordable plan with national network.
+ Pre-Tax Savings: HSA and FSAs for eligible expenses.
+ Retirement: Competitive retirement package to secure your future.
**Responsibilities**
The Guest Services Representative is primarily responsible for providing courteous and respectful customer service to patients, visitors and staff in a professional manner. Responsibilities include assisting patients and guests to and from cars, courtesy vans, etc.; transporting patients; wheelchair recovery; wayfinding; calling taxi cabs and courtesy vehicles for patients and visitors; keeping patient loading zones clear; assisting with traffic control and being familiar with medical center resources. The position will have limited access to the electronic medical record to view patient room numbers and appointment locations.
**Qualifications**
A high school diploma or equivalent is required. Previous customer service experience in healthcare is preferred. Must be able to work independently and possess basic computer skills. Requires good communication, telephone and human relation skills to interact with patients, visitors and staff. Strong problem-solving skills are necessary. Must be able to adapt to unpredictable situations, demonstrate tact and diplomacy in stressful situations and utilize de-escalation techniques.
**Exemption Status**
Nonexempt
**Compensation Detail**
$17.63 - $23.46 / hour.
**Benefits Eligible**
Yes
**Schedule**
Full Time
**Hours/Pay Period**
80
**Schedule Details**
Monday - Friday, 8 a.m. - 5 p.m.
**International Assignment**
No
**Site Description**
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. ( Opportunity**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" ( . Mayo Clinic participates in E-Verify ( and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
**Recruiter**
Joy Kundrata
**Equal opportunity**
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $25.96 per hour.
**What you'll do**
**These are the essential functions of the job**
_This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations._
+ Provide premium customer service to all customers
+ Register customers and verify their access to club(s) and/or lounge(s)
+ Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
+ Book and confirm flight reservations (e.g., using the semi-automated business review environment (SABRE), Qantas Intelligent Keypad (QIK)) All
+ Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
+ Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
+ Issue customer tickets (e.g., day of departure, reissues, future tickets)
+ Cancel passenger reservations, as requested
+ Place customers on priority lists (e.g., upgrades, standby)
+ Provide timely resolution of customers' travel issues
+ Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
+ Document customer issues in the passenger name record (PNR)
+ Perform club enrollment or sales activities (e.g., Admiral's Club, credit card memberships)
+ Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
+ Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
+ Assist customers with their baggage, as needed
+ Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
+ Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
+ Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
+ Assist customers with technology provided in the club(s) and/or lounge(s)
+ Reserve conference rooms (e.g., 1 hour) for same-day travel requests
+ Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
+ Complete open or close procedures for club(s) and/or lounge(s)
+ Address escalated customer issues or concerns
+ Conduct liquor inventory audit with beverage business partner (at some airports)
+ Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
+ Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
+ Complete job-relevant trainings
+ Adhere to company policies, procedures, and performance standards
+ Wear uniforms as required by company policy
+ Adhere to government regulations (e.g., DOT, FAA, TSA)
+ Use multiple internal resources/systems, including during customer interactions
*Reasonable accommodations may be made for qualifying individuals with disabilities.
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High school diploma or GED
+ Must be able to read, write, fluently speak and understand the English language
+ Bilingual language skills required in some locations
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
+ Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
+ Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
+ Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
+ Service-oriented and self-motivated with a high level of professionalism
+ Able to attend training classes in Dallas/Fort Worth, Texas
+ Prior customer hospitality experience strongly preferred
+ Maintain a well-groomed and professional appearance
+ Excellent communication skills
+ Prior travel industry experience preferred
+ PC experience preferred
+ Strong organizational and administrative skills required
+ Ability to work irregular and/or extended hours, including weekends and holidays
+ Must report to work on a regular and timely basis
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

**Description**
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
**Location: Lancaster General Health in Lancaster, PA**
**Position Details:**
· Part time (24 hours per week)
· Monday through Friday (with occasional weekends) ranging from 6:30am to 7:00pm
· Holiday rotation
· No On-Call
· Cross-trained at Ann B. Barshinger Cancer Institute (ABBCI) and Suburban Outpatient Pavilion (SOP) lobby desks
· Must work outside, driving a curtesy electric vehicle in parking lots at the ABBCI and SOP
**Position Summary:**
Provide premier customer service greeting guests, giving appropriate information, direction or assistance according to hospital policies and procedures. These areas pledge to support and advance the Mission and the Vision of the department to deliver superior service through excellence in personal performance and a commitment to continuous process improvement.
**Essential functions:**
+ Proactively approach all guests to provide an exemplary first impression of the hospital and create a warm and welcoming environment. Greet guests with a smile and eye contact.
+ Present self in a professional, courteous and friendly manner.
+ Ascertain guest's needs. Take appropriate action or provide appropriate information, direction, transporting and escorting as requested and according to established policies and procedures.
+ Screen & badge all visitors enter the facility for: Patient visitation, Eatery, Interview candidates, New hire FBI fingerprinting & Health screening, Pharmacy, Medical Records, Clergy, Employee, & any Non-PMLG badged contractors.
+ Listen carefully and be sensitive to the needs and wishes of all guests. Treat all guests with dignity and respect.
+ Communicate at all times in a way that supports patient confidentiality.
+ Answer all telephone calls within 3 rings using established greeting. Extend calls to proper guest or provide information to guest or caller as requested.
+ Provide accurate information/data to all physicians, clergy, volunteers and hospital staff as requested or required.
+ Handle all emergency situations in a calm and timely manner.
+ Continuously observe/maintain the assigned area for potential safety or security issues, overall neatness and cleanliness. Notify appropriate personnel to insure that corrective action is taken, as necessary.
+ Assist with training of new employees/volunteers for departmental job duties.
+ Act as a liaison between patient families, clinical areas and physicians to provide efficient and accurate information flow.
+ Provide support and assistance to various departments on an as needed basis.
+ Validation of parking tickets for all incoming & discharged patient, Emergency Department Visit, Clergy, visitors of patient day of surgery/procedure, end of life, Hospice, Interview candidates, New Hire health screening & FBI fingerprinting
+ Attend educational/in-service classes and departmental staff meetings.
+ Order and maintain inventory of office equipment and supplies for the department.
+ Assist in the proper care and maintenance of department office equipment, tools and supplies.
**Minimum Required Qualifications:**
+ HS Diploma or GED
+ Valid Driver's License
**Preferred Qualifications:**
+ 1 year of customer service related work
+ Computer experience
+ Familiarity with Lancaster County
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER:

Our team members are the heart of what makes us better.
At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The **Information & Guest Services Representative** is responsible for welcoming guests, responding to requests for visitor passes, providing directions to Medical Center services, answering questions about Medical Center services and policies and maintaining professional image/environment of lobby areas.
**Education, Knowledge, Skills and Abilities Required** :
+ High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
+ Typing ability required.
+ One to two years working experience required.
**Education, Knowledge, Skills and Abilities Preferred** :
+ Computer training preferred.
+ One to two years experience in front desk/reception position or hospitality experience preferred.
+ Bi-lingual preferred. Spanish preferred.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Starting at $18.3 Hourly
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
+ Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
+ Experience: Years of relevant work experience.
+ Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
+ Skills: Demonstrated proficiency in relevant skills and competencies.
+ Geographic Location: Cost of living and market rates for the specific location.
+ Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
+ Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our team members are the heart of what makes us better.
At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The **Information & Guest Services Representative** is responsible for welcoming guests, responding to requests for visitor passes, providing directions to Medical Center services, answering questions about Medical Center services and policies and maintaining professional image/environment of lobby areas.
**Education, Knowledge, Skills and Abilities Required** :
+ High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
+ Typing ability required.
+ One to two years working experience required.
**Education, Knowledge, Skills and Abilities Preferred** :
+ Computer training preferred.
+ One to two years experience in front desk/reception position or hospitality experience preferred.
+ Bi-lingual preferred. Spanish preferred.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Minimum rate of $18.30 Hourly
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
+ Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
+ Experience: Years of relevant work experience.
+ Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
+ Skills: Demonstrated proficiency in relevant skills and competencies.
+ Geographic Location: Cost of living and market rates for the specific location.
+ Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
+ Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE. Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced.

Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes 8 hours per week minimum of weekends, days, some evenings and some holidays.

Responsibilities:

Process sales for admissions, season passes, online prepaid tickets, and complimentary associate/hospital patient visits utilizing a point of sale computer system.

Promptly and graciously answer phone calls and retrieve messages in a timely manner.

Share historical information about Nemours Estate.

Acts as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience.

Provide transportation via golfcart for guests (Driver's License Required)

Assist with greeting large bus groups at the Group Tour Center to ensure a smooth arrival and departure.

Attend all Nemours Estate required staff meetings and trainings.

Complete all annual trainings as required by Nemours.

Additional miscellaneous duties and responsibilities as may be assigned from time to time by employee's supervisor.

Requirements:

• High School diploma or equivalent required
• Must have excellent customer service
• Valid driver's license required

About Us

Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children's and how we go well beyond medicine, visit us at .