9,680 Guest Services Representatives jobs in the United States

About the position: This position is Non-Appropriated Fund (NAF) and will be assigned to JBER Lodging. Regular Part -Time employees have a regular and continuous work schedule of at least 20 hours per week. You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers' Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay.

• This position requires the incumbent to complete a background investigation with favorable results.
• This position has been identified as a Test Designated Position (TDP). The incumbent of this position will be subject to and must consent to a pre-employment and random drug testing.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.

• Individual must fully meet qualification/eligibility/background requirements for this position.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

As a Guest Services Representative at Breckenridge Grand Vacations (BGV), you are the very embodiment of our Sharing Smiles philosophy, serving as the first and most important point of contact for guests beginning their journey with us. You are more than a team member; you are the welcoming heart of our sales gallery and a pivotal force in creating the unforgettable experiences that define our brand. At BGV, Summit County's largest private employer, we cultivate a culture of joy, connection, and community impact for our Owners, Guests, 650+ employees, and beyond.

In this guest-facing role, you'll be the cornerstone of our sales team's success, orchestrating seamless tour coordination, delivering exceptional service, and supporting the journey that turns guests into lifelong owners all from the breathtaking Rockies, where mountain living meets purpose-driven work. We're looking for a high-energy, adaptable professional who thrives on human connection, excels in a dynamic environment, and lives to Share Smiles within a workplace consistently celebrated as a Top National Employer (Denver Post, USA Today).

At BGV, this role isn't just about managing a front desk; it's about being a genuine ambassador of joy and optimism. Your work ensures every interaction is an opportunity to connect, delight, and build lasting relationships. If you're ready to turn your passion for service into our mission of Sharing Smiles, join us in shaping the future of Grand Vacations where your positive energy powers not only business success, but a thriving community.

Key Responsibilities:

• Welcome and engage all guests and owners with warmth and professionalism as the first impression of the sales gallery.
• Clearly communicate the benefits of touring with a sales agent and expertly coordinate daily tour schedules and manifests.
• Manage front desk operations, including opening/closing procedures, maintaining a clean and organized workspace, and stocking supplies.
• Provide comprehensive administrative and sales support, including data entry, generating reports, creating owner cards, and managing marketing materials.
• Prepare, distribute, and manage inventory of tour gifts.
• Resolve guest scheduling inquiries and concerns per our End of the Line service philosophy.
• Uphold all company core standards, hospitality protocols, and booking policies.

Requirements:

• High school diploma or equivalent.
• Prior customer service experience in hospitality, sales, or a related field.
• Exceptional verbal and written communication skills with a professional and friendly demeanor.
• Proficiency with Microsoft Office and the ability to quickly learn new software systems.
• Strong problem-solving skills and composure under pressure.
• Ability to work a flexible schedule, including weekends and holidays.

Preferred Qualifications:

• Previous experience in a resort, hotel front desk, or sales support environment.
• Strong organizational and multitasking abilities.

Career Advancement Pathway:

Guest Services Representatives may advance to Guest Services Representative II ($24.00-$27.63/hour) after 90 days by demonstrating proficiency in four core areas: Tour Coordination & TSW Systems, Cross-Property Operations, Premium & Inventory Management, and Leadership & Administration. Promotion is earned by successfully completing a Skills Validation Checklist, verified through supervisor signoffs and hands-on demonstrations.

1. Tour Coordination & TSW Systems

Shadow Tour Coordinators for 3 months:

• Understand availability & booking policies.
• Assist TCs with policy questions.
• Perform TC tasks weekly with little to no error.

Complete 14-day pre-assigns 8x over 2 months:

• Print pre-arrivals every Monday.
• Identify pre-assigns per manual requirements
• Ensure all add-ons are assigned.
• Completely fill in all tour details on the manifest.
• Train new hires on tours with no booker.

2. Cross-Property Operations

Complete shadow shifts across all departments (3-month period):

• GC8 Front Desk (2+ hrs.): Understand reservations/check-ins.
• OPC (2+ hrs.): Understand tour creation & gifting.
• Concierge (2+ hrs.): Understand qualifications for owners/non-owners.
• MGS (1-2 hrs.): Understand booking stays & tours over phone.
• Owner Relations (1-2 hrs.): Listen to owner calls & recap issues.
• Contracts (1-2 hrs.): Sit with Contract Writer and CVR.

Verification:

Recap learnings for the team and ability to train others.

3. Premium & Inventory Management

Perform monthly premium audits for 3 months.

• Count all premier jackets for inventory accuracy.
• Call out discrepancies and advise on purchases.
• Review Teams weekly for missing transactions.
• Ensure safe is adequately stocked.

Verification:

100% monthly inventory accuracy.

4. Leadership & Administration

Demonstrate advanced leadership skills:

• Make sound decisions based on tour flow and availability.
• Lead Sunday SGS Front Desk touch base meetings.
• Email weekend recap issues & follow-ups to leadership.
• Follow up Monday on outstanding guest/team issues.
• Assist and guide team members without taking over.
• Follow training plans for new hires.

Verification:

Supervisor observation and error-free performance.

Compensation & Benefits:

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners' program

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until August 27, 2025.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.

ASM Global, the leader in privately managed public assembly facilities, has openings for Guest Services Representatives.

Summary A Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux Falls Arena, and Convention Center. Guest Services Representative duties include the following:

Essential Duties and Responsibilities:

• Guest relations activities include greeting and directing guests, screening guests for prohibited items, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance.
• Have a full working understanding of the specific event post (i.e., ticket takers, ushers, security, crowd control, door screeners and guest relations) and possess the ability to communicate with patrons. Anticipate problems and appropriate solutions.
• Ensuring there is an effective and efficient response to patron issues through 2-way radio communication.
• Observe employee and crowd behavior before, during, and after events.
• Keep unauthorized persons out of restricted areas.
• Represent the company in a polite and professional manner using proper customer service skills.
• Direct customer service complaints and inquiries to proper manager/supervisor.
• Abide by facility rules, regulations, policies, and procedures.
• Use a ticket scanner to allow patrons into facilities.
• Assist patrons according to ticket information.
• Promote a safe working environment for all employees by following the emergency program as needed.
• Will be required to have open availability to work events on an on-going basis including weekends, evenings, and holidays.
• Maintains the proper image and generates positive public relations with patrons and staff.
• Pick up loose debris/garbage following event.
• Performs other duties assigned by the Guest Services Manager.

Qualifications:

• Demonstrate ability to read, write, hear, and speak English.
• Clean and neat in appearance.
• Ability to work flexible hours including weekends, evenings, and holidays.
• Ability to stand for long periods; able to walk up and down steep stairs. Reasonable accommodation will be considered for those with disabilities.

Skills and Abilities:

• Read, write, and speak English.
• Ability to climb stairs.
• Ability to stand for 6 - 10 hours.

Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Contact:

Kayla Rehfeldt

Human Resources Manager

Denny Sanford PREMIER Center

1201 N. West Ave.

Sioux Falls, SD 57104

Applicants that need reasonable accommodation to complete the application process may contact

.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.

Overview:

A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints.

• Check guests in and out of the property quickly and accurately

• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

• Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction

• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities

• Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls

• Professional appearance and demeanor

• Efficient communication skills

• High school diploma required

• Two (2) years experience in hospitality, preferably in a guest relations role

• Ability to work flexible hours, including nights, holidays, and weekends

• Working knowledge of property management systems

• Adhere to all state, federal laws, and company policies

What we offer you:

• Multiple benefit plans to suit your needs

• Paid Time Off

• 401K

• Opportunities for advancement

• Positive and respectful work environment where diversity is valued

• Generous employee discounts on dining, retail, amusements, and hotels

• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Check guests in and out of the property quickly and accurately Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions Guest Service, Representative, Guest, Retail