What Jobs are available for Guest Services in Chicago?
Showing 525 Guest Services jobs in Chicago
Premium Guest Services Coordinator Part Time
60684 Chicago, Illinois
American Airlines
Posted today
Job Viewed
Job Description
**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
The Premium Customer Services Coordinator (PCSC) will be responsible for the overall performance within the PCSC work area. In addition, the PCSC is a working member of the Premium Customer Services Group. PCSCs may be required to lead and direct the work of other employees. Starting pay is $22.64 per hour.
**What you'll do**
**These are the essential functions of the job**
_This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations._
+ Provide premium customer service to all customers
+ Register customers and verify their access to club(s) and/or lounge(s)
+ Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
+ Book and confirm flight reservations (e.g., using the semi-automated business review environment (SABRE), Qantas Intelligent Keypad (QIK)) All
+ Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
+ Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
+ Issue customer tickets (e.g., day of departure, reissues, future tickets)
+ Place customers on priority lists (e.g., upgrades, standby)
+ Provide timely resolution of customers' travel issues
+ Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
+ Document customer issues in the passenger name record (PNR)
+ Perform club enrollment or sales activities (e.g., Admiral's Club, credit card memberships)
+ Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
+ Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
+ Assist customers with their baggage, as needed
+ Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
+ Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
+ Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
+ Assist customers with technology provided in the club(s) and/or lounge(s)
+ Reserve conference rooms (e.g., 1 hour) for same-day travel requests
+ Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
+ Complete open or close procedures for club(s) and/or lounge(s)
+ Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
+ Oversee the scheduling for all agents working in club(s) and/or lounge(s)
+ Address escalated customer issues or concerns
+ Evaluate and address staffing needs based on volume and irregular operations
+ Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
+ Conduct liquor inventory audit with beverage business partner
+ Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
+ Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
+ Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
+ Complete job-relevant trainings
**What you'll do (cont.)**
+ Adhere to company policies, procedures, and performance standards
+ Wear uniforms as required by company policy
+ Adhere to government regulations (e.g., DOT, FAA, TSA)
+ Conduct transport check to ensure safe and timely transfers
+ Use multiple internal resources/systems, including during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High school diploma or GED
+ Must be able to read, write, fluently speak and understand the English language
+ Bilingual language skills required in some locations
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
+ Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
+ Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
+ Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
+ Service-oriented and self-motivated with a high level of professionalism
+ Able to attend training classes in Dallas/Fort Worth, Texas
+ Prior customer hospitality experience strongly preferred
+ Maintain a well-groomed and professional appearance
+ Excellent communication skills
+ Prior travel industry experience preferred
+ PC experience preferred
+ Strong organizational and administrative skills required
+ Ability to work irregular and/or extended hours, including weekends and holidays
+ Must report to work on a regular and timely basis
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
The Premium Customer Services Coordinator (PCSC) will be responsible for the overall performance within the PCSC work area. In addition, the PCSC is a working member of the Premium Customer Services Group. PCSCs may be required to lead and direct the work of other employees. Starting pay is $22.64 per hour.
**What you'll do**
**These are the essential functions of the job**
_This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations._
+ Provide premium customer service to all customers
+ Register customers and verify their access to club(s) and/or lounge(s)
+ Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
+ Book and confirm flight reservations (e.g., using the semi-automated business review environment (SABRE), Qantas Intelligent Keypad (QIK)) All
+ Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
+ Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
+ Issue customer tickets (e.g., day of departure, reissues, future tickets)
+ Place customers on priority lists (e.g., upgrades, standby)
+ Provide timely resolution of customers' travel issues
+ Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
+ Document customer issues in the passenger name record (PNR)
+ Perform club enrollment or sales activities (e.g., Admiral's Club, credit card memberships)
+ Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
+ Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
+ Assist customers with their baggage, as needed
+ Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
+ Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
+ Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
+ Assist customers with technology provided in the club(s) and/or lounge(s)
+ Reserve conference rooms (e.g., 1 hour) for same-day travel requests
+ Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
+ Complete open or close procedures for club(s) and/or lounge(s)
+ Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
+ Oversee the scheduling for all agents working in club(s) and/or lounge(s)
+ Address escalated customer issues or concerns
+ Evaluate and address staffing needs based on volume and irregular operations
+ Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
+ Conduct liquor inventory audit with beverage business partner
+ Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
+ Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
+ Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
+ Complete job-relevant trainings
**What you'll do (cont.)**
+ Adhere to company policies, procedures, and performance standards
+ Wear uniforms as required by company policy
+ Adhere to government regulations (e.g., DOT, FAA, TSA)
+ Conduct transport check to ensure safe and timely transfers
+ Use multiple internal resources/systems, including during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High school diploma or GED
+ Must be able to read, write, fluently speak and understand the English language
+ Bilingual language skills required in some locations
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
+ Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
+ Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
+ Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
+ Service-oriented and self-motivated with a high level of professionalism
+ Able to attend training classes in Dallas/Fort Worth, Texas
+ Prior customer hospitality experience strongly preferred
+ Maintain a well-groomed and professional appearance
+ Excellent communication skills
+ Prior travel industry experience preferred
+ PC experience preferred
+ Strong organizational and administrative skills required
+ Ability to work irregular and/or extended hours, including weekends and holidays
+ Must report to work on a regular and timely basis
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Is this job a match or a miss?
View Now
0
Front Desk Receptionist
60684 Chicago, Illinois
ChenMed
Posted 2 days ago
Job Viewed
Job Description
**We're unique. You should be, too.**
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
+ Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
+ Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing and schedule appointments. Ensures patient contact and emergency contact information is accurately documented in the system.
+ Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
+ Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
+ Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
+ Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
+ Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
+ Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
+ Participates in daily and weekly huddles to provide details on patients.
**_Other responsibilities may include:_**
+ Maintains the confidentiality of patients' personal information and medical records.
+ Reviews patients' personal and appointment information for completeness and accuracy.
+ Transmits correspondence by mail, email or fax.
+ Performs other duties as assigned and modified at manager's discretion.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Exceptional customer service skills and passion for serving others
+ Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
+ Knowledge of ChenMed Medical products, services, standards, policies and procedures
+ Skilled in operating phones, personal computers, software and other basic IT systems
+ Ability to communicate with employees, patients and other individuals in a professional and courteous manner
+ Detail-oriented to ensure accuracy of reports and data
+ Outstanding verbal and written communication skills
+ Demonstrated strong listening skills
+ Positive and professional attitude
+ Knowledge of ChenMed Medical products, services, standards, policies and procedures
+ Proficient in Microsoft Office Suite products including Excel, Word and Outlook
+ Ability and willingness to travel locally and regionally up to 10% of the time
+ Spoken and written fluency in English
**EDUCATION AND EXPERIENCE CRITERIA:**
+ High school diploma or equivalent education required
+ Graduation from a nationally accredited Medical Assistant program preferred
+ A minimum of 1 year of work experience in a medical clinic or similar environment required
+ BLS for Healthcare Providers preferred
**PAY RANGE:**
$13.9 - $19.83 Hourly
**EMPLOYEE BENEFITS**
ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE ( Contingent Worker please see job aid HERE to apply
#LI-Onsite
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
+ Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
+ Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing and schedule appointments. Ensures patient contact and emergency contact information is accurately documented in the system.
+ Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
+ Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
+ Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
+ Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
+ Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
+ Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
+ Participates in daily and weekly huddles to provide details on patients.
**_Other responsibilities may include:_**
+ Maintains the confidentiality of patients' personal information and medical records.
+ Reviews patients' personal and appointment information for completeness and accuracy.
+ Transmits correspondence by mail, email or fax.
+ Performs other duties as assigned and modified at manager's discretion.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Exceptional customer service skills and passion for serving others
+ Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
+ Knowledge of ChenMed Medical products, services, standards, policies and procedures
+ Skilled in operating phones, personal computers, software and other basic IT systems
+ Ability to communicate with employees, patients and other individuals in a professional and courteous manner
+ Detail-oriented to ensure accuracy of reports and data
+ Outstanding verbal and written communication skills
+ Demonstrated strong listening skills
+ Positive and professional attitude
+ Knowledge of ChenMed Medical products, services, standards, policies and procedures
+ Proficient in Microsoft Office Suite products including Excel, Word and Outlook
+ Ability and willingness to travel locally and regionally up to 10% of the time
+ Spoken and written fluency in English
**EDUCATION AND EXPERIENCE CRITERIA:**
+ High school diploma or equivalent education required
+ Graduation from a nationally accredited Medical Assistant program preferred
+ A minimum of 1 year of work experience in a medical clinic or similar environment required
+ BLS for Healthcare Providers preferred
**PAY RANGE:**
$13.9 - $19.83 Hourly
**EMPLOYEE BENEFITS**
ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE ( Contingent Worker please see job aid HERE to apply
#LI-Onsite
Is this job a match or a miss?
View Now
1
Front Desk Agent
60684 Chicago, Illinois
Sage Hospitality Group
Posted 2 days ago
Job Viewed
Job Description
**Why us?**
Why Us - The Blackstone (1)
**Job Overview**
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
**Responsibilities**
+ Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
+ Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
+ Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
+ Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
+ Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
+ Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
+ Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
+ Maintains a friendly, cheerful and courteous demeanor at all times.
**Qualifications**
**Education/Formal Training**
High School diploma or equivalent
**Experience**
None required
**Knowledge/Skills**
+ Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
+ Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
+ Must be fluent in oral and written English.
+ Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
+ Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be able to read written communiques and monochrome computer screen.
+ Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
+ Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
+ 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
+ Mobility - must be able to reach all areas of hotel to assist clients.
+ Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
**Environment**
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
**Benefits**
Accrue time off based on years of service as per CBA contract
5 Sick Days on Anniversary
Coverage for maternity and paternity leave
Medical, dental, & vision insurance (Unite HERE Fund)
Pension Contributions (Unite HERE Fund)
Legal Fund Benefits(Unite HERE Fund)
Basic Life and AD&D insurance (Unite HERE Fund)
Short Term Disability (Unite HERE Fund)
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral.
**ID:** _ _
**Position Type:** _Regular Full-Time_
**Property** **:** _The Blackstone_
**Outlet:** _Mercat a la Planxa_
**Category:** _Front Desk & Guest Services_
**Min:** _USD $26.50/Hr._
**Tipped Position:** _No_
**_Address_** **:** _636 S Michigan Ave_
**_City_** **:** _Chicago_
**_State_** **:** _Illinois_
EOE Protected Veterans/Disability
Why Us - The Blackstone (1)
**Job Overview**
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
**Responsibilities**
+ Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
+ Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
+ Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
+ Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
+ Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
+ Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
+ Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
+ Maintains a friendly, cheerful and courteous demeanor at all times.
**Qualifications**
**Education/Formal Training**
High School diploma or equivalent
**Experience**
None required
**Knowledge/Skills**
+ Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
+ Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
+ Must be fluent in oral and written English.
+ Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
+ Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be able to read written communiques and monochrome computer screen.
+ Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
+ Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
+ 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
+ Mobility - must be able to reach all areas of hotel to assist clients.
+ Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
**Environment**
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
**Benefits**
Accrue time off based on years of service as per CBA contract
5 Sick Days on Anniversary
Coverage for maternity and paternity leave
Medical, dental, & vision insurance (Unite HERE Fund)
Pension Contributions (Unite HERE Fund)
Legal Fund Benefits(Unite HERE Fund)
Basic Life and AD&D insurance (Unite HERE Fund)
Short Term Disability (Unite HERE Fund)
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral.
**ID:** _ _
**Position Type:** _Regular Full-Time_
**Property** **:** _The Blackstone_
**Outlet:** _Mercat a la Planxa_
**Category:** _Front Desk & Guest Services_
**Min:** _USD $26.50/Hr._
**Tipped Position:** _No_
**_Address_** **:** _636 S Michigan Ave_
**_City_** **:** _Chicago_
**_State_** **:** _Illinois_
EOE Protected Veterans/Disability
Is this job a match or a miss?
View Now
2
Front Desk Clerk
60684 Chicago, Illinois
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Chicago, 151 West Adams Street, Chicago, Illinois, United States, 60603VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $26.69 to $27.44 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Chicago, 151 West Adams Street, Chicago, Illinois, United States, 60603VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $26.69 to $27.44 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
View Now
3
Agent Front Desk (190217)
60684 Chicago, Illinois
IHG
Posted 2 days ago
Job Viewed
Job Description
Duties and responsibilities:
- Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members
and also returning guests.
- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner, utilizing their name several times during the conversation. Depending on shift, you may also input guest walk-up calls into the call sheet/system.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record and process all guest calls, messages, requests, questions or concerns, faxes, etc.
- Record guest preferences in the system, as well as service recovery process through tracking systems, such as HotSOS. This may also involve working with Engineering and other departments to help fix guest issues.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control and release guest safe-deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up, such as Lost & Found inquiries, conference/catering questions, etc.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
- May routinely book guest reservations for individuals and/or groups that are requested either by
phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Work as part of a team and communicate with other departments as per hotel procedures to ensure
excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, restaurant referrals, etc.
Qualifications and requirements:
High School diploma /Secondary qualification or equivalent. One year front office/guest service experience strongly preferred. Proficiency in Opera is preferred but not essential. Some college/university preferred. Must speak fluent English. Additional language skills preferred but not required depending on location of hotel.
This job requires ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds / 23 kilograms
- Handling objects, products and computer equipment
- Basic computer skills to operate various property management and reservations systems, etc.
Other:
- Being passionate about people and service
- Strong communication skills essential when interacting with guests and employees
- Reading and writing abilities are used often when completing paperwork, logging issues/ complaints/requests/information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem solving, reasoning, motivating and training abilities are often used
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
**The salary range for this role is $25.71 to $27.86** **This is the lowest to highest pay scale** we, in good faith, believe we would pay for this role at the time of this posting. **We may ultimately pay more or less than the posted range, and the range may be modified in the future.** An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
- Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members
and also returning guests.
- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner, utilizing their name several times during the conversation. Depending on shift, you may also input guest walk-up calls into the call sheet/system.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record and process all guest calls, messages, requests, questions or concerns, faxes, etc.
- Record guest preferences in the system, as well as service recovery process through tracking systems, such as HotSOS. This may also involve working with Engineering and other departments to help fix guest issues.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control and release guest safe-deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up, such as Lost & Found inquiries, conference/catering questions, etc.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
- May routinely book guest reservations for individuals and/or groups that are requested either by
phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Work as part of a team and communicate with other departments as per hotel procedures to ensure
excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, restaurant referrals, etc.
Qualifications and requirements:
High School diploma /Secondary qualification or equivalent. One year front office/guest service experience strongly preferred. Proficiency in Opera is preferred but not essential. Some college/university preferred. Must speak fluent English. Additional language skills preferred but not required depending on location of hotel.
This job requires ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds / 23 kilograms
- Handling objects, products and computer equipment
- Basic computer skills to operate various property management and reservations systems, etc.
Other:
- Being passionate about people and service
- Strong communication skills essential when interacting with guests and employees
- Reading and writing abilities are used often when completing paperwork, logging issues/ complaints/requests/information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem solving, reasoning, motivating and training abilities are often used
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
**The salary range for this role is $25.71 to $27.86** **This is the lowest to highest pay scale** we, in good faith, believe we would pay for this role at the time of this posting. **We may ultimately pay more or less than the posted range, and the range may be modified in the future.** An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
View Now
4
Security Officer - Mall Front Desk
60684 Chicago, Illinois
Allied Universal
Posted today
Job Viewed
Job Description
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
As a **Security Officer - Mall Front Desk** in **Chicago, IL** , you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Officer at a bustling retail or mall location, you will be the first point of contact for visitors, playing a key role in providing a welcoming and professional experience. You will assist guests, manage access control, and respond to security-related incidents to help to deter unwanted activity. At Allied Universal, our agile, reliable, and innovative team members thrive in a people-first culture where integrity and teamwork are valued. Step into a dynamic environment where your strong communication and customer service skills will shine every day.
**Position Type: Full Time**
**Pay Rate: $18.60 / Hour**
**Job Schedule:**
**Day** **Time**
Thur10:00 PM - 06:00 AM
Fri10:00 PM - 06:00 AM
Sat10:00 PM - 06:00 AM
Sun10:00 PM - 06:00 AM
**Why Join Us:**
+ **Smart Tools:** Access to our exclusive technology to view and claim additional shifts to earn more.
+ **Career Growth:** Get paid training and access to career growth opportunities.
+ **Financial Benefits:** Participate in our retirement savings plan to invest in your future.
+ **Exclusive Perks:** Enjoy discounts on top brands and services through our Perks Program.
**What You'll Do:**
+ Provide customer service to clients and visitors by carrying out security-related procedures and following site-specific policies at the front desk area.
+ Assist with visitor management, including verifying identification, signing guests in and out, and issuing visitor passes as required by site policies.
+ Monitor entrances, exits, and common areas to help to deter unauthorized access or suspicious activity within the location.
+ Respond to incidents and critical situations in a calm, problem-solving manner, engaging emergency response procedures when appropriate.
+ Maintain detailed logs and reports of daily activities, incidents, and observations as required by Allied Universal and site protocols.
+ Communicate professionally with visitors, tenants, and property management staff to address inquiries, provide information, and/or direct individuals as necessary.
+ Operate security-related systems such as access control, visitor management software, and surveillance technology to support daily front desk operations.
**Minimum Requirements:**
+ Experience with access control and/or badge systems is preferred.
+ Customer service experience is preferred.
+ Experience with alarm panels is preferred.
+ Comfortable using a computer or tablet is preferred.
+ Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
+ Possess a high school diploma or equivalent.
+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
+ Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ A valid driver's license will be required for driving positions only.
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: .
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: .
**Job ID:**
**Location:** United States-Illinois-Chicago
**Job Category:** Security Officer
As a **Security Officer - Mall Front Desk** in **Chicago, IL** , you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Officer at a bustling retail or mall location, you will be the first point of contact for visitors, playing a key role in providing a welcoming and professional experience. You will assist guests, manage access control, and respond to security-related incidents to help to deter unwanted activity. At Allied Universal, our agile, reliable, and innovative team members thrive in a people-first culture where integrity and teamwork are valued. Step into a dynamic environment where your strong communication and customer service skills will shine every day.
**Position Type: Full Time**
**Pay Rate: $18.60 / Hour**
**Job Schedule:**
**Day** **Time**
Thur10:00 PM - 06:00 AM
Fri10:00 PM - 06:00 AM
Sat10:00 PM - 06:00 AM
Sun10:00 PM - 06:00 AM
**Why Join Us:**
+ **Smart Tools:** Access to our exclusive technology to view and claim additional shifts to earn more.
+ **Career Growth:** Get paid training and access to career growth opportunities.
+ **Financial Benefits:** Participate in our retirement savings plan to invest in your future.
+ **Exclusive Perks:** Enjoy discounts on top brands and services through our Perks Program.
**What You'll Do:**
+ Provide customer service to clients and visitors by carrying out security-related procedures and following site-specific policies at the front desk area.
+ Assist with visitor management, including verifying identification, signing guests in and out, and issuing visitor passes as required by site policies.
+ Monitor entrances, exits, and common areas to help to deter unauthorized access or suspicious activity within the location.
+ Respond to incidents and critical situations in a calm, problem-solving manner, engaging emergency response procedures when appropriate.
+ Maintain detailed logs and reports of daily activities, incidents, and observations as required by Allied Universal and site protocols.
+ Communicate professionally with visitors, tenants, and property management staff to address inquiries, provide information, and/or direct individuals as necessary.
+ Operate security-related systems such as access control, visitor management software, and surveillance technology to support daily front desk operations.
**Minimum Requirements:**
+ Experience with access control and/or badge systems is preferred.
+ Customer service experience is preferred.
+ Experience with alarm panels is preferred.
+ Comfortable using a computer or tablet is preferred.
+ Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
+ Possess a high school diploma or equivalent.
+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
+ Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ A valid driver's license will be required for driving positions only.
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: .
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: .
**Job ID:**
**Location:** United States-Illinois-Chicago
**Job Category:** Security Officer
Is this job a match or a miss?
View Now
5
Front Desk Receptionist - Bilingual Spanish
60684 Chicago, Illinois
America's Best
Posted 2 days ago
Job Viewed
Job Description
America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation - eyewear and eye care - into one excellent experience at a single low price.
For more details about America's Best, visit AmericasBest.com ( .
At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.
As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They're the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.
How would you like Sundays off? Yes, every Sunday we're closed!
What would you do? - The Specifics
+ Ensures high quality customer service while following all safety protocols.
+ Ensures a smooth flow of customers through the store.
+ Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
+ Processes and understands managed care plans while obtaining document information from the insurance company as needed.
+ Provides customers basic and accurate information.
+ Schedules and confirms appointments, follow-up visits and classes.
+ Files all patient records daily and pulls patient files for the next day's appointments.
+ Checks order status and notifies customers when orders are in or of any delays.
+ Keeps reception area tidy and presentable with all necessary materials.
+ Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
+ Participates in regularly scheduled mandatory communication meetings.
Are you the right fit? - The Suitable Talent
+ Fluent in reading and speaking both English and Spanish.
+ Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
+ 0-2 years related experience or training preferred.
+ Experience handling multiple phone lines preferred.
+ Strong customer service skills required.
+ Strong organizational skills required.
Taking Care of our People
We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates - including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.
Please see our website to learn more.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
Salary Range: $16.60 - $20.47 per hour
For more details about America's Best, visit AmericasBest.com ( .
At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.
As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They're the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.
How would you like Sundays off? Yes, every Sunday we're closed!
What would you do? - The Specifics
+ Ensures high quality customer service while following all safety protocols.
+ Ensures a smooth flow of customers through the store.
+ Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
+ Processes and understands managed care plans while obtaining document information from the insurance company as needed.
+ Provides customers basic and accurate information.
+ Schedules and confirms appointments, follow-up visits and classes.
+ Files all patient records daily and pulls patient files for the next day's appointments.
+ Checks order status and notifies customers when orders are in or of any delays.
+ Keeps reception area tidy and presentable with all necessary materials.
+ Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
+ Participates in regularly scheduled mandatory communication meetings.
Are you the right fit? - The Suitable Talent
+ Fluent in reading and speaking both English and Spanish.
+ Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
+ 0-2 years related experience or training preferred.
+ Experience handling multiple phone lines preferred.
+ Strong customer service skills required.
+ Strong organizational skills required.
Taking Care of our People
We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates - including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.
Please see our website to learn more.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
Salary Range: $16.60 - $20.47 per hour
Is this job a match or a miss?
View Now
Be The First To Know
About the latest Guest services Jobs in Chicago !
6
Security Officer - CRE Front Desk PT
60684 Chicago, Illinois
Allied Universal
Posted today
Job Viewed
Job Description
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
As a **Security Officer - CRE Front Desk PT** in **Chicago, IL** , you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you'll use our exclusive Claim a Shift platform to view and Pick up open shifts based on your availability-giving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. As a Front Desk Security Officer at a prominent commercial real estate location, you will be the first point of contact for visitors, tenants, and staff, providing a welcoming and professional presence. Your responsibilities include monitoring access, responding to security-related incidents, and assisting with inquiries, all while helping to deter potential issues through attentive observation. By delivering outstanding customer service and upholding Allied Universal's values of teamwork, reliability, and integrity, you contribute to a secure and positive environment where people feel supported and respected.
**Position Type: Part Time**
**Pay Rate: $23.50 / Hour**
**Job Schedule:**
**Day** **Time**
Tue09:00 AM - 05:00 PM
Wed09:00 AM - 05:00 PM
Thur09:00 AM - 05:00 PM
**Why Join Us:**
+ **Smart Tools:** Access to our exclusive technology to view and claim additional shifts to earn more.
+ **Career Growth:** Get paid training and access to career growth opportunities.
+ **Financial Benefits:** Participate in our retirement savings plan to invest in your future.
+ **Exclusive Perks:** Enjoy discounts on top brands and services through our Perks Program.
**What You'll Do:**
+ Provide excellent customer service to clients, visitors, and tenants at the front desk by following security-related procedures and site-specific policies.
+ Monitor access to the location, verifying identification as required and assisting with visitor management to help to deter unauthorized entry.
+ Respond to incidents and critical situations at the front desk in a calm, problem-solving manner, following Allied Universal protocols and client instructions.
+ Communicate professionally with building management, tenants, and visitors to address inquiries and offer assistance as needed.
+ Maintain accurate and detailed logs of daily activities, incidents, and/or irregularities at the front desk.
+ Support Allied Universal and client staff in carrying out emergency response activities appropriate to the location.
**Minimum Requirements:**
+ Applicants must provide proof of a high school diploma or GED.
+ CPR certification is preferred.
+ A valid security guard card or license is preferred.
+ Customer service experience is preferred.
+ Experience with alarm panels is preferred.
+ Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
+ Possess a high school diploma or equivalent.
+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
+ Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ A valid driver's license will be required for driving positions only.
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: .
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: .
**Job ID:**
**Location:** United States-Illinois-Chicago
**Job Category:** Security Officer, Part Time Security
As a **Security Officer - CRE Front Desk PT** in **Chicago, IL** , you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you'll use our exclusive Claim a Shift platform to view and Pick up open shifts based on your availability-giving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. As a Front Desk Security Officer at a prominent commercial real estate location, you will be the first point of contact for visitors, tenants, and staff, providing a welcoming and professional presence. Your responsibilities include monitoring access, responding to security-related incidents, and assisting with inquiries, all while helping to deter potential issues through attentive observation. By delivering outstanding customer service and upholding Allied Universal's values of teamwork, reliability, and integrity, you contribute to a secure and positive environment where people feel supported and respected.
**Position Type: Part Time**
**Pay Rate: $23.50 / Hour**
**Job Schedule:**
**Day** **Time**
Tue09:00 AM - 05:00 PM
Wed09:00 AM - 05:00 PM
Thur09:00 AM - 05:00 PM
**Why Join Us:**
+ **Smart Tools:** Access to our exclusive technology to view and claim additional shifts to earn more.
+ **Career Growth:** Get paid training and access to career growth opportunities.
+ **Financial Benefits:** Participate in our retirement savings plan to invest in your future.
+ **Exclusive Perks:** Enjoy discounts on top brands and services through our Perks Program.
**What You'll Do:**
+ Provide excellent customer service to clients, visitors, and tenants at the front desk by following security-related procedures and site-specific policies.
+ Monitor access to the location, verifying identification as required and assisting with visitor management to help to deter unauthorized entry.
+ Respond to incidents and critical situations at the front desk in a calm, problem-solving manner, following Allied Universal protocols and client instructions.
+ Communicate professionally with building management, tenants, and visitors to address inquiries and offer assistance as needed.
+ Maintain accurate and detailed logs of daily activities, incidents, and/or irregularities at the front desk.
+ Support Allied Universal and client staff in carrying out emergency response activities appropriate to the location.
**Minimum Requirements:**
+ Applicants must provide proof of a high school diploma or GED.
+ CPR certification is preferred.
+ A valid security guard card or license is preferred.
+ Customer service experience is preferred.
+ Experience with alarm panels is preferred.
+ Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
+ Possess a high school diploma or equivalent.
+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
+ Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ A valid driver's license will be required for driving positions only.
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: .
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: .
**Job ID:**
**Location:** United States-Illinois-Chicago
**Job Category:** Security Officer, Part Time Security
Is this job a match or a miss?
View Now
7
Customer Service Associate
60684 Chicago, Illinois
Walgreens
Posted today
Job Viewed
Job Description
**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 4801 N LINCOLN AVE,CHICAGO,IL,60625
**Full District Office Address:** 4801 N LINCOLN AVE,CHICAGO,IL, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 00194-CHICAGO IL
**Pay Type:** Hourly
**Start Rate:** 16.6
**Max Rate:** 19
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 4801 N LINCOLN AVE,CHICAGO,IL,60625
**Full District Office Address:** 4801 N LINCOLN AVE,CHICAGO,IL, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 00194-CHICAGO IL
**Pay Type:** Hourly
**Start Rate:** 16.6
**Max Rate:** 19
Is this job a match or a miss?
View Now
8
Customer Service Associate
60684 Chicago, Illinois
Walgreens
Posted today
Job Viewed
Job Description
**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Flexible hours
**Job Function:** Retail
**Full Store Address:** 6310 N NAGLE AVE,CHICAGO,IL,60646
**Full District Office Address:** 6310 N NAGLE AVE,CHICAGO,IL, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 01496-CHICAGO IL
**Pay Type:** Hourly
**Start Rate:** 16.6
**Max Rate:** 19
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Flexible hours
**Job Function:** Retail
**Full Store Address:** 6310 N NAGLE AVE,CHICAGO,IL,60646
**Full District Office Address:** 6310 N NAGLE AVE,CHICAGO,IL, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 01496-CHICAGO IL
**Pay Type:** Hourly
**Start Rate:** 16.6
**Max Rate:** 19
Is this job a match or a miss?
View Now
9