1020 Guest Services jobs in Lincolnwood
Guest Services Leader
60105 Bensenville, Illinois
Pilot Company
Posted 2 days ago
Job Viewed
Job Description
**Company Description**
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
**Job Description**
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $17.20 - $25.55 / hour
**Qualifications**
+ Previous experience or working knowledge of retail operations
+ Incredible customer service skills & the ability to help maintain a customer focused culture
+ Must be proficient with a calculator, computer, and other equipment
+ Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
+ Must be able to work a flexible schedule of nights, days, weekends, and holidays
+ Background check is required
**Additional Information**
+ Fuel Discount
+ Nation-wide Medical Plan/Dental/Vision
+ 401(k)
+ Flexible Spending Accounts
+ Adoption Assistance
+ Tuition Reimbursement
+ Flexible Schedule
+ Weekly Pay
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
**Job Description**
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $17.20 - $25.55 / hour
**Qualifications**
+ Previous experience or working knowledge of retail operations
+ Incredible customer service skills & the ability to help maintain a customer focused culture
+ Must be proficient with a calculator, computer, and other equipment
+ Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
+ Must be able to work a flexible schedule of nights, days, weekends, and holidays
+ Background check is required
**Additional Information**
+ Fuel Discount
+ Nation-wide Medical Plan/Dental/Vision
+ 401(k)
+ Flexible Spending Accounts
+ Adoption Assistance
+ Tuition Reimbursement
+ Flexible Schedule
+ Weekly Pay
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0
Guest Services Manager
60601 Chicago, Illinois
$65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is a prestigious hospitality establishment seeking a polished and customer-focused Guest Services Manager to oversee all aspects of guest relations and satisfaction. This role is essential in creating memorable experiences for every visitor, ensuring that the highest standards of service are consistently met and exceeded. You will lead a team of guest service professionals, providing training, motivation, and performance management to ensure exceptional service delivery. Your responsibilities will include handling guest inquiries, resolving complaints efficiently and empathetically, and implementing service improvement initiatives. The ideal candidate possesses strong leadership skills, a passion for hospitality, and a keen understanding of luxury service standards. This position requires active engagement with guests and staff on-site to maintain the property's reputation for excellence.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee daily operations of the guest services department, ensuring seamless guest experiences.
- Lead, train, and motivate a team of front desk agents, concierges, and bell staff.
- Develop and implement service standards and procedures to enhance guest satisfaction.
- Handle guest complaints and service recovery issues with professionalism and efficiency.
- Act as a point of contact for VIP guests, ensuring personalized service.
- Monitor guest feedback and implement improvements based on reviews and surveys.
- Collaborate with other departments, such as housekeeping and F&B, to ensure coordinated service.
- Manage inventory of guest supplies and amenities.
- Prepare reports on guest services performance and key metrics.
- Ensure compliance with all safety and security regulations.
Qualifications:
- Proven experience in hotel management or guest services, with at least 3 years in a supervisory or managerial role.
- Excellent understanding of hospitality operations and customer service principles.
- Strong leadership, interpersonal, and communication skills.
- Ability to remain calm and effective under pressure.
- Proficiency in hotel management software (e.g., Opera, Fidelio).
- A passion for delivering exceptional guest experiences.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A degree in Hospitality Management or a related field is preferred.
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1
Guest Services Manager
60601 Chicago, Illinois
$65000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Guest Services Manager to oversee operations at a premier hospitality establishment in Chicago, Illinois, US . This role is central to ensuring an exceptional guest experience, from arrival to departure. The Guest Services Manager will lead a team of front desk staff, concierges, and bellhops, setting high standards for service excellence, efficiency, and professionalism. The ideal candidate will have a proven track record in hotel management, outstanding interpersonal skills, and a passion for creating memorable stays for all visitors. You will be instrumental in resolving guest issues, managing staff schedules, and contributing to the overall success and reputation of the property.
Responsibilities:
Responsibilities:
- Oversee the daily operations of the front desk, concierge, and guest relations departments.
- Manage and train a team of front office staff, ensuring high levels of service and performance.
- Develop and implement procedures to enhance guest satisfaction and loyalty.
- Handle guest complaints and concerns promptly and effectively, seeking resolutions that exceed expectations.
- Monitor and manage staff schedules to ensure adequate coverage at all times.
- Coordinate with other hotel departments (e.g., Housekeeping, Food & Beverage, Maintenance) to ensure seamless guest service.
- Maintain inventory of supplies and equipment for the front office.
- Assist with guest check-in and check-out processes during peak times or as needed.
- Conduct regular performance reviews for front office staff.
- Implement and enforce hotel policies and procedures.
- Analyze guest feedback and operational data to identify areas for improvement.
- Ensure the lobby and front desk areas are clean, organized, and welcoming.
- Act as a liaison between management and front office staff.
- Proven experience in a supervisory or managerial role within the hospitality industry, preferably in hotel front office operations.
- Excellent customer service, communication, and leadership skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency with Property Management Systems (PMS) and standard office software.
- Knowledge of hospitality best practices and trends.
- Ability to motivate and manage a diverse team.
- High school diploma or equivalent required; a degree in Hospitality Management or a related field is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A passion for delivering exceptional guest experiences.
Apply Now
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