692 Guest Services jobs in Mansfield
Guest Services Manager
76102 Fort Worth, Texas
$65000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment, is actively searching for an experienced and passionate Guest Services Manager. This critical role is responsible for overseeing all aspects of guest relations and ensuring an unparalleled guest experience. You will lead a team of front desk agents, concierges, and bell staff, setting high standards for service excellence and operational efficiency. Your responsibilities will include managing reservations, handling guest inquiries and complaints with professionalism and promptness, and implementing service recovery procedures.
The ideal candidate will have a proven track record in the hospitality industry, with at least 3-5 years of progressive experience in guest services or front office management. A strong understanding of hotel operations, reservation systems (PMS), and revenue management principles is essential. You must possess exceptional leadership, communication, and problem-solving skills. The ability to motivate and train staff to deliver exceptional service is paramount. This role requires a hands-on approach, often involving direct interaction with guests to resolve issues and enhance their stay.
You will be instrumental in developing and implementing strategies to improve guest satisfaction scores and loyalty. This includes monitoring online reviews, gathering guest feedback, and identifying areas for improvement. The ability to work flexible hours, including evenings, weekends, and holidays, is required, as this is a service-oriented role. You will also collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery. This position is based in the heart of Fort Worth, Texas, US . We are looking for an individual with a keen eye for detail, a commitment to quality, and a genuine passion for creating memorable experiences for every guest. If you are a natural leader with a dedication to hospitality excellence, we want to hear from you.
The ideal candidate will have a proven track record in the hospitality industry, with at least 3-5 years of progressive experience in guest services or front office management. A strong understanding of hotel operations, reservation systems (PMS), and revenue management principles is essential. You must possess exceptional leadership, communication, and problem-solving skills. The ability to motivate and train staff to deliver exceptional service is paramount. This role requires a hands-on approach, often involving direct interaction with guests to resolve issues and enhance their stay.
You will be instrumental in developing and implementing strategies to improve guest satisfaction scores and loyalty. This includes monitoring online reviews, gathering guest feedback, and identifying areas for improvement. The ability to work flexible hours, including evenings, weekends, and holidays, is required, as this is a service-oriented role. You will also collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery. This position is based in the heart of Fort Worth, Texas, US . We are looking for an individual with a keen eye for detail, a commitment to quality, and a genuine passion for creating memorable experiences for every guest. If you are a natural leader with a dedication to hospitality excellence, we want to hear from you.
Apply Now
0
Events & Guest Services Staff
Benbrook, Texas
YMCA of Metropolitan Fort Worth
Posted 3 days ago
Job Viewed
Job Description
YMCA of Metropolitan Fort Worth Employment Application
Job Description
YMCA Camp Carter is seeking energetic and service-minded individuals to join our team as Events & Guest Services Staff . This part-time position plays a key role in creating a welcoming and memorable experience for groups, retreats, events, and other rentals at our 360-acre camp right here in Fort Worth.
Staff will assist with a variety of guest needs including event setup and teardown, light cleaning, customer service, activity support, and ensuring that every guest has a positive YMCA experience. This is an excellent opportunity for someone who enjoys working with people, being outdoors, and making an impact through hospitality and service.
Responsibilities
- Provide excellent customer service to all groups, retreat guests, and event participants.
- Assist with event and meeting setup, including tables, chairs, AV equipment, and program materials.
- Support facility upkeep by maintaining clean and organized spaces before, during, and after events.
- Serve as a point of contact for guest needs, providing clear communication and a welcoming presence.
- Assist with basic recreational or camp activity support as needed (training provided).
- Follow YMCA policies and procedures to ensure the safety and satisfaction of all guests.
- Work collaboratively with the Camp Carter team to deliver high-quality rental experiences.
- Must be at least 18 years of age.
- Strong customer service and communication skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, based on event needs.
- Able to lift up to 30 lbs. and perform physical tasks such as setting up rooms and moving equipment.
- Previous hospitality, events, or camp experience is helpful but not required. Training is provided.
- Free YMCA membership for part-time staff.
- Opportunity to work in a fun, outdoor, team-oriented environment.
- Discounts on YMCA programs and childcare.
- Professional development and training opportunities.
- Being part of a mission-driven organization that strengthens community.
Pay Rate : $11-15/hour (based on experience)
Location : YMCA Camp Carter - 6200 Sand Springs Road, Fort Worth, TX 76114
This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.
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1
Guest Services and Sales
76196 Fort Worth, Texas
Cracker Barrel
Posted 3 days ago
Job Viewed
Job Description
They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here.we're all in good company.
**What You'll Do - You'll Make the Moment**
At Cracker Barrel, hospitality is about making every guest feel at home and sending them off with a smile, whether they're here to eat, shop, or enjoy a little bit of both. As a Guest Service and Sales team member, you're the friendly face guests see when they arrive, the helping hand they count on while they shop, and the "see y'all next time" that sends them off. You'll make each visit seamless and memorable, whether it's seating a family for dinner, keeping our retail shelves stocked with favorite finds, or ringing up the perfect gift.
So if you're someone who.
+ Loves helping guests find just the right product to brighten their day
+ Enjoys making the moment at the host stand and in the store
+ Keeps things organized and running smoothly, even when it gets busy
+ Thrives in a team-first environment and brings a warm, genuine attitude
. we've got an apron just for you!
No experience? No worries. We'll teach you everything you need to know.
**Focus on You**
We're all about making sure you're taken care of too. Here's what's in it for you:
+ Good Work Deserves Good Pay: Competitive pay every week | Same day pay access
+ Support That Goes Beyond the Clock: Health insurance eligibility on day 1 - Full and Part-time employees | Vacation time | Employee assistance program (EAP)
+ Grow and Thrive Your Way: Growth and development opportunities begin Day 1 with our industry-leading PAR training program | 401k plan with company matching contributions at 90 days | Employee Stock Purchase Program
+ Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
+ More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
**A Little About Us**
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
**See for yourself. Apply now.**
**Cracker Barrel is an equal opportunity employer.**
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
They say you are the company you keep-And at Cracker Barrel we take that seriously.
Bringing together folks who share a sense of pride in their work, and joy in hospitality. While building teams where everyone can see how much their contribution is valued.
Because making a difference in someone's life can feel big-But it's often the smallest moments that make the deepest impact.
We're all in this together-to make a real difference for our guests, every day.
That's why, at Cracker Barrel, you're all in good company.
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more-somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots-always serving up more than a meal.
In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online ( ) or toll free at .
Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact ( ) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.
**What You'll Do - You'll Make the Moment**
At Cracker Barrel, hospitality is about making every guest feel at home and sending them off with a smile, whether they're here to eat, shop, or enjoy a little bit of both. As a Guest Service and Sales team member, you're the friendly face guests see when they arrive, the helping hand they count on while they shop, and the "see y'all next time" that sends them off. You'll make each visit seamless and memorable, whether it's seating a family for dinner, keeping our retail shelves stocked with favorite finds, or ringing up the perfect gift.
So if you're someone who.
+ Loves helping guests find just the right product to brighten their day
+ Enjoys making the moment at the host stand and in the store
+ Keeps things organized and running smoothly, even when it gets busy
+ Thrives in a team-first environment and brings a warm, genuine attitude
. we've got an apron just for you!
No experience? No worries. We'll teach you everything you need to know.
**Focus on You**
We're all about making sure you're taken care of too. Here's what's in it for you:
+ Good Work Deserves Good Pay: Competitive pay every week | Same day pay access
+ Support That Goes Beyond the Clock: Health insurance eligibility on day 1 - Full and Part-time employees | Vacation time | Employee assistance program (EAP)
+ Grow and Thrive Your Way: Growth and development opportunities begin Day 1 with our industry-leading PAR training program | 401k plan with company matching contributions at 90 days | Employee Stock Purchase Program
+ Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
+ More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
**A Little About Us**
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
**See for yourself. Apply now.**
**Cracker Barrel is an equal opportunity employer.**
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
They say you are the company you keep-And at Cracker Barrel we take that seriously.
Bringing together folks who share a sense of pride in their work, and joy in hospitality. While building teams where everyone can see how much their contribution is valued.
Because making a difference in someone's life can feel big-But it's often the smallest moments that make the deepest impact.
We're all in this together-to make a real difference for our guests, every day.
That's why, at Cracker Barrel, you're all in good company.
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more-somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots-always serving up more than a meal.
In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online ( ) or toll free at .
Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact ( ) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.
View Now
2
Remote Guest Services Manager
76101 Fort Worth, Texas
$70000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly expanding global hospitality brand, is seeking an experienced and customer-focused Remote Guest Services Manager to lead their virtual support team. This position is entirely remote, offering the flexibility to work from anywhere within the US. The ideal candidate will have a passion for delivering exceptional guest experiences, a proven ability to manage and motivate a remote team, and a strong understanding of hospitality operations and customer service best practices.
As the Remote Guest Services Manager, you will be responsible for overseeing daily operations of the guest services department, ensuring that all guest inquiries and issues are resolved promptly and efficiently. You will lead, train, and mentor a team of remote guest service representatives, setting performance standards and conducting regular reviews. This role involves developing and implementing strategies to enhance guest satisfaction, analyzing guest feedback, and identifying areas for improvement in service delivery. You will also manage scheduling, workload distribution, and ensure adherence to company policies and procedures. Strong communication, problem-solving, and conflict resolution skills are essential for this role, as is the ability to foster a positive and productive remote work environment. You will be a key advocate for the guest, striving to exceed expectations at every touchpoint. This is a fantastic opportunity to shape the remote guest experience for a growing international brand.
Qualifications:
As the Remote Guest Services Manager, you will be responsible for overseeing daily operations of the guest services department, ensuring that all guest inquiries and issues are resolved promptly and efficiently. You will lead, train, and mentor a team of remote guest service representatives, setting performance standards and conducting regular reviews. This role involves developing and implementing strategies to enhance guest satisfaction, analyzing guest feedback, and identifying areas for improvement in service delivery. You will also manage scheduling, workload distribution, and ensure adherence to company policies and procedures. Strong communication, problem-solving, and conflict resolution skills are essential for this role, as is the ability to foster a positive and productive remote work environment. You will be a key advocate for the guest, striving to exceed expectations at every touchpoint. This is a fantastic opportunity to shape the remote guest experience for a growing international brand.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in customer service management, with at least 2 years in a supervisory or management role, preferably in hospitality.
- Proven experience managing remote or distributed teams.
- Exceptional communication, interpersonal, and leadership skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to handle challenging customer situations with diplomacy and professionalism.
- Excellent organizational and time management skills.
- Demonstrated ability to analyze data and implement process improvements.
Apply Now
3
Event Guest Services Staff - Texas Trust CU Theatre Grand Prairie
75051 Grand Prairie, Texas
AEG Presents
Posted 3 days ago
Job Viewed
Job Description
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
A Brief Overview
The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directionsandscanning tickets. The Usher/Ticket Taker isalsoresponsible forgreeting guests,assisting guests with finding their seats,controlling access points,andassisting guests when issues/problemsarise.
Job Responsibilities
- Assist guests with directional and informational inquiriesby demonstratingstrong knowledge of the facility and event(s).
- Communicateina professional manner with other building staff, clients, guests,supervisors and corporate staffon important information.
- Work to effectively accommodateguests with disabilities, while complying with facility/event ADA requirements.
- Display a calmandattentive demeanor whenrectifying issues with guests.
- Check and scanguest tickets upon entry to the facility/venueor section.Review guest tickets to direct them to the appropriate area.
- Controlaccess points to prevent unauthorized entries.
- Reportany activities or behaviors that conflict with facility/event policyor code of conduct to supervisor or Event Manager.
Required Qualifications
- A minimum education level of: High School Diploma or its equivalency
- A minimum of0-1years ofrelated work experience
- Able to work efficiently in a fast-paced environment
- Able to remain in a stationary position, often standing for prolonged periods
- Able to frequently ascend/descend stairs
- Able to work in/around loud environments
- Exemplify a strongcommitment and willingness to provide excellent customer service
- Maintain a neat, clean andprofessionalappearance
- Possess strong interpersonal and communication skills
- Sound judgement; abletomake sound decisions
- Available to work evenings, weekends, and holidays
Pay Scale: $13.50 - $17.00 p/h
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits : Part-time: This position may be eligible for benefits (ACA qualification)
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
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4
Event Guest Services Staff - Texas Trust CU Theatre Grand Prairie
75051 Grand Prairie, Texas
AEG
Posted 3 days ago
Job Viewed
Job Description
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
A Brief Overview
The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise. Job Responsibilities
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
A Brief Overview
The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise. Job Responsibilities
- Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
- Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
- Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
- Display a calm and attentive demeanor when rectifying issues with guests.
- Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
- Control access points to prevent unauthorized entries.
- Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 0-1 years of related work experience
- Able to work efficiently in a fast-paced environment
- Able to remain in a stationary position, often standing for prolonged periods
- Able to frequently ascend/descend stairs
- Able to work in/around loud environments
- Exemplify a strong commitment and willingness to provide excellent customer service
- Maintain a neat, clean and professional appearance
- Possess strong interpersonal and communication skills
- Sound judgement; able to make sound decisions
- Available to work evenings, weekends, and holidays
View Now
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