482 Guest Services jobs in Woodbury
Guest Services Ambassador
Posted 1 day ago
Job Viewed
Job Description
Job Id: 720 # of Openings: 2 GUEST SERVICES AMBASSADOR Reports to Guest Services Manager: position is non-exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities. While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. WHO YOU ARE You are a perfectionist by nature and know that anything worth doing is worth doing well. You are someone who doesn't settle for ordinary, and have an aversion to blase service, knowing that effort and spontaneity are the alchemy for the extraordinary. You are genuine, yet polished, and aren't afraid to venture outside of the norm and do things differently. You obsess over the details (the Science) and presentation (the Art), striving to create an experience that surprises and inspires. You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion are appreciated, supported, and expected. THE ROLE The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Hewing Hotel, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community. They have a gracious demeanor and warm presence which makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience. WHAT YOU WILL DO
- Understand guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
- Greet guests who arrive to the hotel by welcoming them to the hotel
- Handle guest check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner
- Deliver luggage to room upon check-in and picks up luggage from room upon departure
- Provide recognition to repeat guests
- Maintain and adhere to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily
- Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
- Demonstrate a positive work ethic
- Demonstrate the ability to work without direct supervision
- Demonstrate a high degree of drive and determination
- Keep the work area clean and tidy at all times
- Properly handle and report associate and guest accidents
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Assist with responsibilities and duties in other departments and as assigned by management
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
- Passion for the people, place, and culture of our community
- A minimum of 1 year of experience in a guest services environment preferred
- Strong reading, writing and oral proficiency in the English language
- Strong computer skills with an ability to work at a computer for a majority of an eight hour shift
- The ability to stand or walk 100% of an eight hour shift
- The ability to lift or carry up to 70 lbs
- The ability to push or pull a cart carrying up to 150 lbs
- The ability to bend and/or kneel frequently
- The ability to work in a dog-friendly work environment
- Pay Rate: $18.00 per hour
- Paid Vacation, Sick Time and Holidays
- Medical, Dental, Vision, and Pet Insurance
- Employer Paid Basic Life and AD&D
- Discounted pet insurance available through ASPCA
- 401(k) Retirement Plan with employer match
- Paid time off to volunteer for the causes you care about in your community
- Strong sense of belonging through diversity, equity, and inclusion
- Greatly discounted room rates for Aparium properties for you and your out-of-town guests
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Guest Services Representative
Posted 4 days ago
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Job Description
Three Rivers Park District is seeking to fill the position of Guest Services Representative at the Administrative Office in Plymouth, MN. This position is responsible for promoting and providing administrative support to park staff and guests for Par Guest Service, Representative, Guest, Retail
Guest Services Rep Part
Posted today
Job Viewed
Job Description
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Major/Key Job Duties
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
- Assists and responds to guest requests with diligent follow-through.
- Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
- Setup, maintain, and takedown of breakfast display in timely manner.
- Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
- Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
- Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
- Periodic tours of the property to ensure the property is meeting brand standards.
- Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
- Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
Other Duties
- Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
- Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
- Other tasks as assigned by the management team.
Benefits
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
Compensation
Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
Pay ranges for the following states only:
- California: $16.50 - $3.00
- Colorado: 16.00 - 19.00
- Illinois: 16.00 - 19.00
- Minnesota: 16.00 - 19.00
- New Jersey: 16.00 - 23.22
- Washington: 16.66 - 21.10
- Whitestone, NY: 19.17 - 20.52
Guest Services Rep Part
Posted today
Job Viewed
Job Description
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Major / Key Job Duties:
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
- Assists and responds to guest requests with diligent follow-through.
- Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
- Setup, maintain, and takedown of breakfast display in timely manner.
- Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
- Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
- Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
- Periodic tours of the property to ensure the property is meeting brand standards.
- Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
- Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
Other Duties:
- Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
- Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
- Other tasks as assigned by the management team.
Benefits:
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
Compensation:
Pay ranges for the following states only:
California: $16.50 - $3.00
Colorado: 16.00 - 19.00
Illinois: 16.00 - 19.00
Minnesota: 16.00 - 19.00
New Jersey: 16.00 - 23.22
Washington: 16.66 - 21.10
Whitestone, NY: 19.17 - 20.52
Guest Services Rep Part
Posted 1 day ago
Job Viewed
Job Description
Extended Stay - JobID: 5001131026306 (Front Desk Agent / Concierge) As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines; Collect relevant guest information for potential sales leads.Hiring Immediately >>
Guest Services Rep Part
Posted today
Job Viewed
Job Description
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative
MAJOR / KEY JOB DUTIES
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
- Assists and responds to guest requests with diligent follow-through.
- Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
- Setup, maintain, and takedown of breakfast display in timely manner.
- Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
- Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
- Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
- Periodic tours of the property to ensure the property is meeting brand standards.
- Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
- Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
- Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
- Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
- Other tasks as assigned by the management team.
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and
location. Candidates are not guaranteed to be at the high or low end of the compensation ranges
presented. The Company complies with applicable federal, state, and local minimum wage requirements.
Pay ranges for the following states only:
California: $16.50 - $3.00
Colorado: 16.00 - 19.00
Illinois: 16.00 - 19.00
Minnesota: 16.00 - 19.00
New Jersey: 16.00 - 23.22
Washington: 16.66 - 21.10
Whitestone, NY: 19.17 - 20.52
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
- Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
- Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
- Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Complete routine reports and correspondence.
- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Apply good judgment at all times.
- Manage problems, address and solve guest-related issues.
- High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Weekend Guest Services Associate (Part-time)
Posted 4 days ago
Job Viewed
Job Description
Job Type
Part-time
Description
About us:
People Serving People at St. Anne's Place provides emergency shelter to women or non-binary-led families and pregnant individuals. Shelter guests stay in private family bedrooms with shared bathrooms and receive meals and snacks. Intensive case management, children's programming, health and wellness opportunities, and parenting and early childhood education are also provided for each family. Staff are here to support these families on their journeys to stable housing.
What do we need:
The St. Anne's Place Guest Services Associate position makes a direct and daily impact in the lives of the families staying at St. Anne's Place. This role works directly with participants answering questions, ensuring the safety of the facilities, and supporting participant needs. We are looking for a highly motivated team player, who is reliable, and takes initiative. The work shift for this position will be during the weekends, Saturday 4:00 p.m. - 9:30 p.m. & Sunday 5:00 p.m. - 10:00 p.m.
Responsibilities:
Provide resident/guests and building customer service to include answering phones and doors,
responding to immediate resident concerns, orienting participants to the building and resources.
Assist residents/guests to include problem-solving, conflict resolution, crisis intervention, enforcing house guidelines and expectations, using a trauma-informed lens and de-escalation techniques.
Log resident contact and incidents and communicate to the rest of the team and management, including End of Shift reports.
Assist with daily room checks and flipping rooms between families, including cleaning of rooms, changing bed linens, and completing laundry.
Assist with tidying dining rooms area at mealtimes as necessary.
Ensure facility safety and complete incident reports as necessary.
Attend meetings with Guest Services Associate Supervisor and All Staff meetings as required.
Other relevant duties as assigned by Guest Services Associate Supervisor or Program Manager.
Pay and Benefits:
$25.00 / hourly
Part-time, weekends, Saturday 4:00 p.m. - 9:30 p.m., and Sunday 5:00 p.m. to 10:00 p.m., workdays will vary week to week.
401(k) with employer contribution at 6 months.
20 days of PTO per year.
Financial wellness benefit.
The chance to make a real difference in the community.
Requirements
A combination of education and experience in a social service or customer service role equal to
1 - 2 years. Relevant experience will also be considered.
2 or more years' experience serving a multi-cultural, socially diverse population.
2 or more years' experience working with people experiencing homelessness and/or with adults/children with mental illness.
Proficiency with Microsoft Office Suite.
Ability to learn other software.
Salary Description
$25.00 hourly
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