361 Handling Complaints jobs in Green Valley
Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Earn $16.50 per hour plus bonuses (This includes an hourly base rate of $16.00 and an on-site differential of .50 an hour).
Join us for walk-in applications on Tuesdays and Thursdays from 11 a.m. to 2 p.m. at our location: 7810 E Escalante Blvd. Come by to apply and interview on the spot!
Step into a rewarding career at Afni!
What Will I Do as a Customer Support Specialist?
As a Customer Support Specialist, you play a vital role in brightening someone's day! Representing one of the nation's largest brands, you'll engage with customers through inbound calls, helping them fulfill their needs and build meaningful connections.
Are you prepared to be the voice of a leading brand, deliver exceptional customer service, and ensure every call leaves someone smiling?
As a Customer Support Specialist, you receive:
- Full-time hours with a stable 40-hour work week.
- Job stability, as we've proudly been in business since 1936.
- Paid Time Off, recognizing that rest is essential for your wellbeing.
- Comprehensive Medical, Dental, and Vision Insurance, with support for your premium costs.
- Tuition Reimbursement, helping you achieve your educational goals.
- An exciting Referral Program with competitive rewards.
- Opportunities for Career Growth; many senior leaders began as agents.
- Annual Performance Reviews to reward your excellent work with raises.
Why Choose Afni?
Because you matter here! At Afni, you’re not just an employee; you’re part of our family.
We provide equal employment opportunities to all qualified individuals, embracing diversity and ensuring that employment is based on personal capabilities and qualifications without any discrimination.
What are the qualifications to be a Customer Support Specialist at Afni?
- At least six months of customer service experience.
- Must be 18 years of age or older.
- Must possess a GED or High School Diploma.
- Must be legally authorized to work in the United States.
Inbound Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Earn $17.50 per hour plus bonuses (This includes an hourly base rate of $17.00 and an on-site differential of .50 an hour).
Join us at Afni and take your first step towards a fulfilling career! We are excited to meet you and encourage walk-in applicants on Tuesdays and Thursdays from 11 a.m. to 2 p.m. Stop by our location at 7810 E Escalante Blvd. to apply and interview on the spot.
What Will I Do as a Customer Support Specialist?
As a Customer Support Specialist, you will have the amazing opportunity to brighten someone's day as you assist customers with their needs over inbound calls. You'll represent one of the nation's largest brands and establish meaningful connections that matter.
As a Customer Support Specialist, you will enjoy:
- Full-time hours with a 40-hour work week.
- Job Security. We've been a trusted name since 1936.
- Paid Time Off because taking a break is essential for your wellbeing.
- Medical, Dental, and Vision Insurance with assistance covering your premium.
- Tuition Reimbursement to support your personal and professional growth.
- A lucrative Referral Program to reward you for bringing in new talent.
- Career Advancement. Many of our leaders started as agents, and we prioritize promoting from within!
- Annual Performance Reviews to recognize and reward your hard work.
Why Choose Afni?
At Afni, we believe in making every employee feel valued and part of our family. Your contributions matter to us!
We are proud to offer equal employment opportunities to all qualified individuals, and we base employment decisions on personal capabilities and qualifications without discrimination as established by law. This commitment applies to all aspects of employment.
What are the qualifications to be a Customer Support Specialist at Afni?
- Six months of customer service experience
- Must be 18 years or older
- Must possess a GED or High School Diploma
- Must be legally authorized to work in the United States
Customer Service - Donor Support Technician
Posted 3 days ago
Job Viewed
Job Description
The Opportunity
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
The Role
-
Prepares the autopheresis machine for the pheresis process.
-
Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
-
Disconnect the donor when the process is complete.
-
Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
-
Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
-
Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
-
Alerts Group Leader or Supervisor of donor flow issues.
-
Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
-
Understand the policies and procedures associated with hyper immune programs at the center if applicable.
-
Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
-
Maintain confidentiality of all personnel, donor and center information.
-
May be cross-trained in other areas to meet the needs of the business.
-
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
-
Perform job-related duties as assigned.
Your skills and experience
Education
High school diploma or equivalent required
Experience
-
Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
-
Will perform basic math calculations
Working Conditions
(physical & mental requirements)
-
Understand, remember and apply oral and/or written instructions
-
Understand and follow basic instructions and guidelines
-
Must be able to see and speak with customers and observe equipment operation.
-
Occasionally perform tasks while standing and walking up to 100% of time
-
Reach, bend, kneel and have high level of manual dexterity
-
Occasionally be required to lift and carry up to 25 pounds
-
Fast paced environment with frequent interruptions
-
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
-
Required to work overtime and extended hours to support center operational needs
.
Our Benefits
For more information on CSL Plasma benefits visit .
About CSL Plasma
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
We want CSL to reflect the world around us
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
Do work that matters at CSL Plasma!
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Customer Service - Donor Support Technician

Posted 1 day ago
Job Viewed
Job Description
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Customer Service - Donor Support Technician

Posted 1 day ago
Job Viewed
Job Description
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Customer Service - Donor Support Technician

Posted 1 day ago
Job Viewed
Job Description
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Customer Service - Donor Support Technician (Open)

Posted 1 day ago
Job Viewed
Job Description
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
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Staff Customer Experience Professional, GBSG Product Support

Posted 1 day ago
Job Viewed
Job Description
Join our Customer Success organization as a Customer Experience professional, leading a portfolio of external partners responsible for delivering world-class support experiences for our SMB customers. You'll play a pivotal role in crafting our partner strategy, setting a high bar for performance, and driving innovation in service to operational excellence. This is a critical role at the center of our service transformation, focused on optimizing how we deliver expert-driven customer experiences across multiple channels and geographies. As we transform our approach to Customer Success, this role will help shape how our experts foster customer loyalty, retention, and power revenue growth. You will be part of a team responsible for driving performance across multiple strategic partners, with accountability for experience quality, efficiency, and alignment to our business goals. As a senior leader, you will contribute to the strategic vision for partner operations, develop strong cross-functional relationships, and implement programs that position customer success as a strategic differentiator for our Small Business customers.
**What you'll bring**
+ 7+ years of experience leading customer success delivery and vendor/BPO partnerships, with proven success in managing multi-site or global teams
+ Track record of leading complex partner ecosystems, including performance management, escalation handling, and strategic relationship building
+ Proven ability to operate cross-functionally, partnering with CS segment partners, Product, Finance, Ops, and Tech teams to improve customer and expert experiences.
+ Expertise in developing and implementing customer journey improvements, operational playbooks, and scalable support solutions
+ Strong analytical and business acumen, with the ability to build compelling business cases, forecast impact, and manage budgets
+ Demonstrated ability to navigate ambiguity, drive change, and lead complex initiatives with urgency and clarity
+ Excellent communication skills-verbal and written-with the ability to represent the team and strategy to senior leadership
+ Bachelor's degree required; MBA or relevant graduate degree preferred. Equivalent work experience will be considered.
+ Experience with contact center platforms and CX technology (e.g., AI, RPA, knowledge tools) is a strong plus
+ This role will require collaboration across multiple teams, it will require up to 25% travel.
**How you will lead**
+ **Elevate the Customer and Expert Experience** - champion customer and expert experience excellence, driving partner teams to deliver high-quality outcomes that resolve customer issues, drive satisfaction, and deliver meaningful improvements to our expert environment.
+ **Drive Rigor in Execution** - lead the operational performance of vendor-delivered support services, ensuring delivery on experience metrics, operational efficiency, and budget targets.
+ **Innovate and Scale Solutions** - Act as a strategic partner in evolving our service model and support footprint, influencing the next evolution of our partner delivery. Design and implement scalable solutions that align partner capabilities with evolving customer expectations and product needs.
+ **Foster a Culture of Continuous Improvement** - working with our internal Thrive and partner teams to identify and remove friction, experiment with new approaches, and enhance frontline capabilities.
+ **Drive end-to-end strategic alignment** - across product, sales, and customer success to support integrated customer and expert journeys.
+ **Partner with forecasting, demand, and analytics** teams to enhance accuracy in planning and drive accountability to performance targets.
+ **Provide thought leadership** on the strategic direction of the vendor partner ecosystem, shaping service delivery approaches and partner sourcing strategy.
+ **Establish and lead partner performance** - calibration and governance processes, ensuring consistency in quality, experience, and accountability across all vendors.
+ **Thrive in a high-change environment,** leading with agility and embracing continuous evolution.
+ **Foster AI and technology progress** - work closely with technology, automation, and enablement teams to bring platform-powered tools and AI to vendor operations, enhancing efficiency and support quality.
+ **Champion a culture of customer and expert advocacy** , driving a mindset of excellence and ownership across the vendor partner ecosystem.
+ **Inspire, coach, and lead** internal partner management teams, fostering a culture of transparency, empowerment, and high performance.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:
Bay Area California $164,500.00 - 222,500.00Southern California $ 159,000.00 - 215,000.00This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Customer Service
Posted today
Job Viewed
Job Description
Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!
We offer the following:
- A commitment to promote from within
- Training and mentorship programs
- Tuition reimbursement and scholarship opportunities
- Reward and recognition culture
- Competitive Pay
- Flexible schedules- day, night and evening shifts
- Free meal each shift
- Eligibility to accrue paid vacation time
- Career advancement and professional development opportunities
- Medical benefits
- Health and Wellness programs
- 401K plan with 6% match
- PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more
- KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
- Interaction with customers: receiving orders, processing sales and monies and managing customer issues.
- Preparation of products.
- Maintaining quality of product.
- Monitoring all service equipment.
- Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.
- Champions recognition and motivation efforts
The ideal candidates must want to have fun serving great food to our customers!
- Must be at least 16 years of age
- Accessibility to dependable and reliable transportation
- Excellent communication skills, management/leadership and organizational skills.
- Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
- Attendance and Punctuality a must
- Operating of cash register as needed and making change for other cashiers.
- Basic Math skills
- Complete training certification
- Enthusiasm and willingness to learn
- Team player
- Commitment to customer satisfaction
- Strong work ethic