43,593 Handling Customer Service jobs in the United States
Customer care representative
Posted 4 days ago
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Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
Customer Care Representative
Posted today
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Job Description
Job Title: Customer Care Representative
Location: New York City
Terms: FT Permanent – 5 Days Onsite at the NY Office
Salary: $60,000-$70,000 based on experience
JOB OVERVIEW:
The Customer Care Representative is a vital member of the Operations Team, providing service and support to customers, Sales Representatives, and internal departments. This role ensures efficient order processing, handles inquiries, and contributes to the smooth execution of daily operations across trade, retail, repair, international channels, and e-Commerce.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Customer & Sales Support and Account Management:
- Act as a primary liaison for both customers and Sales Reps by providing accurate information on product pricing, availability, item specs, order status, and repair estimates.
- Process orders and memo requests via BOSS, phone, EDI, or email with accurate and timely data entry.
- Retrieve and respond to daily inquiries from general and repair voicemail boxes with a high level of responsiveness and professionalism.
- Maintain proactive communication with Trade Sales Representatives, assisting with client account updates, preparing jewelry for trade and trunk shows, and managing related clerical tasks such as document transmission and follow-up correspondence.
- Perform various duties as required for designated Trade accounts, including data entry into customer’s portals and ordering customer specified tags.
- Collaborate with internal departments (Accounts Receivable, Shipping, Merchandise) to resolve customer concerns related to billing, order fulfillment, and delivery logistics.
- Maintain detailed and organized records of order-related documents and correspondence to support audit readiness and service consistency.
- Respond to E-Commerce and online repair inquiries with professionalism and efficiency.
International & Affiliate Coordination
- Serve as the point of contact for South American accounts
- Act as a backup resource for Affiliate and International partners.
- Prepare all necessary documents for International shipments, in compliance with customs and shipping regulations.
Repair Processing
- Manage incoming repairs for Trade, Retail, and Mail-in customers, including receiving, logging, repair order creation, and preparation of completed items for return shipment.
- Liaise with repair teams and customers to ensure timely status updates and clear communication throughout the service cycle.
Order Fulfillment & Inventory Support
- Support daily Order Fulfilment/Operations duties, including stock keeping, pulling merchandise and fulfilling orders, memo fulfillment, memo returns, order invoicing, and processing credits (RTV - Return to Vendor)
- Participate in E-Commerce order fulfillment and related activities.
- Participate in semi-annual physical inventory counts and reconciliation efforts to maintain accuracy in merchandise records.
JOB QUALIFICATIONS & SKILLS:
- Exceptional verbal and written communication skills with a customer-centric approach.
- Strong organizational and multitasking abilities in a high-volume, detail-oriented environment.
- Ability to work collaboratively with cross-functional teams to troubleshoot and resolve issues.
- Retail and Luxury experience preferred
- Spanish speaking preferred
JOB COMPETENCIES
- Accountability – Takes personal responsibility for the quality and timeliness of their work
- Product Knowledge – Understanding our products and being able to suggest alternatives in a persuasive manner
- Customer Service - Refers to the ability to satisfy the expectations and requirements of customers, both internal and external. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly.
MIKIMOTO CORE COMPETENCIES
- Job Knowledge – Able to complete all routine tasks independently. Understands and performs most phases of the job well. Keeps abreast of changes in areas of expertise. Provides good advice in areas of responsibility.
- Initiative – Identifies opportunities and issues, proactively acts and follows through on work activities to resolve or capitalize on them. Works independently with little direction.
- Problem Solving – Regularly demonstrates the ability to solve difficult problems with effective solutions in a timely fashion. Seeks input from others when making a decision. May be relied upon to do so without supervision and seeks advice when unusual situations arise. Makes decisions based on accurate and complete analysis of information.
- Teamwork – Effectively works with others. Able to resolve conflicts and listens to others. Maintains honest relationships and is respected by others.
- Dependability – Can be trusted or relied upon to act in the way required or expected to get the work done. Is present at work. Is a team player. Takes responsibility for actions.
- Communication – Shows an understanding of the need to initiate or respond to information in an appropriate, timely and complete manner. Oral and written communications are usually acceptable, being both comprehensible and appropriate.
- Flexibility – Demonstrates flexibility. Adapts plans and goals for new conditions. Stays current with the organizational objectives and applies knowledge to new methods.
BENEFITS
- Competitive Compensation Package including Salary, Company-paid Medical, Dental, Vision Benefits, Life and Long-term Disability Insurance
- Offers 401(K) Savings Plan with Employer Match, Short-term Disability Insurance
- Paid Time Off, Paid Holidays, Summer “Days”
- Annual Gym Reimbursement
- Mikimoto Employee Discount
- Eligibility may vary based on level and tenure, subject to change
Customer Care Advocate
Posted today
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Customer Care Advocate
Hybrid – Columbus, OH (Training onsite)
2-Month Contract to Hire
Qualifications:
· High school diploma or equivalent required
· Two years of customer service experience over the phone or in person
· Passion for providing excellent customer service
· High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in
· High proficiency with technology and using multiple computer-based systems with ability to learn new programs
Responsibilities:
· Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications
· Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing
· Work with callers to resolve complex problems by gaining understanding of large-scale operational processes
· Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences
· Utilize software systems to facilitate patient interactions
· Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient
· Help promote a culture of positivity and teamwork across your team
ABOUT EIGHT ELEVEN:
At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.
For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Financial Customer Care

Posted 3 days ago
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Job Description
**Location: 15001 NW 79 CT Miami Lakes, FL 33016**
**Terms: Full-time ; Minimum of 6 months customer service experience required**
**Pay: $17/hr.**
**Join Team Alorica**
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all.we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
**Job Summary**
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
**Responsibilities**
+ Assist incoming calls from customers regarding various services including but not limited to credit/debit card issues, account balances, fund transfers, check deposits and transaction disputes
+ Adhere to call disclosure and verification processes
+ Continually maintain working knowledge of company products, services, and promotions
+ Document call-related information for auditing and reporting purposes
+ Maintain and update customer information as necessary and accurately
+ Upsell current customers on new or enhanced services
+ Investigate account-related issues and determine appropriate actions to achieve resolution
+ Coordinate effectively with other departments as needed to resolve customer issues
+ Meet & exceed individual and term-based performance targets, including call handling time, customer satisfaction and first-call resolution rates.
**Qualifications**
+ Minimum of 6 months customer service experience required
+ High School Diploma or GED
+ Experience in Financial services or related field is a plus
+ Strong Computer Navigation Skills - up to 14 navigational systems/pages may be used
+ Familiarity with MS Office applications (Word, Excel)
+ Excellent Oral and written communication skills
+ Exceptional listening/comprehension skills
+ Professional, friendly, positive, and enthusiastic telephone manner with a very strong focus on providing exceptional customer experience
+ Ability to adapt to a fast-paced and dynamic work environment
+ Customer oriented
+ Flexibility with Schedule and hours of operations
**Work Environment**
+ Regular work performed in a climate-controlled, call-center environment
+ Ongoing usage of phone and computer systems
**Physical Demands**
+ Constant sedentary work
**Benefits**
+ Health, dental, and vision coverage/HSA
+ PTO
+ Optional daily pay or weekly pay
+ 401K retirement plan
+ Leadership programs
+ Paid training and tuition reimbursement
+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
+ Employee assistance program
+ Additional voluntary benefits
**Next Steps**
1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly
#AloricaJobs #MiamiDade #JobSearch
_DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification._
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Customer Care Representative

Posted 3 days ago
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Job Description
Location: Townsend, DE (onsite)
Schedule: Onsite | Monday - Friday | 8am - 5pm | 30 min lunch
Environment: Call Center
Top Skills Required:
+ Minimum 2 years in a customer-facing role, handling a range of customer experiences from happy to irate.
+ At least 1 year of high-volume call center experience (60+ calls/day).
+ Proven examples of de-escalating difficult situations and achieving positive resolutions.
+ Must complete and pass a pre-employment assessment.
Job Description:
The Customer Care Representative delivers outstanding service by responding to a high volume of inbound customer calls, inquiries, and requests. This role requires active engagement with customers to fully understand their needs and provide accurate, efficient, and courteous responses. Responsibilities include:
+ Answering and placing calls to address customer needs, concerns, and product/service issues.
+ Responding efficiently and accurately, explaining solutions and ensuring customers feel supported.
+ Using active listening to clarify information and diffuse escalated situations.
+ Building rapport with customers and strong relationships with team members.
+ Utilizing job-specific software, databases, scripts, and tools to address a variety of topics.
+ Striving to meet or exceed call center metrics while maintaining excellent customer service.
+ Assessing customer needs and making sales recommendations for suitable products or services.
+ Participating in training and learning opportunities to expand company, product, and service knowledge.
+ Assisting with training, supporting the Client Service Manager on billing issues, and taking on additional responsibilities and projects.
+ Reviewing daily work order reports, handling escalations, and supervising the team as needed.
+ Ensuring reliability and accuracy in all tasks.
+ Protecting customer privacy and complying with company policies and regulations.
Work Environment:
+ Onsite call center setting
+ Supportive team culture with opportunities for career growth
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Townsend,DE.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Care Advocate

Posted 3 days ago
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Job Description
The Customer Care Advocate - Reimbursement Specialist is a vital role responsible for supporting insurance authorization requests, following up on insurance determinations, and collaborating with field sales teams and healthcare professionals to obtain necessary documentation. This role is essential for navigating complex insurance processes, overturning denials, and providing empathetic support to patients, especially those with neurological impairments.
Responsibilities
+ Support insurance authorization requests and conduct follow-up for insurance determinations.
+ Collaborate with field sales teams and healthcare professionals to obtain necessary documentation.
+ Navigate complex insurance processes and overturn denials to maximize insurance coverage for patients.
+ Provide empathetic support to patients, including those with cognitive or speech impairments.
+ Manage tasks, prioritize effectively, and ensure accuracy in documentation and process management.
+ Adapt to evolving processes and changing business needs in a fast-paced, team-oriented environment.
+ Meet or exceed sales quotas and objectives, leveraging technology and resources effectively.
+ Build trust and effective partnerships with customers, field partners, and internal teams.
Essential Skills
+ Minimum 2 years of experience in medical authorization involving medical record review.
+ Strong customer service and communication skills for interacting with patients, payers, and physician offices.
+ Deep knowledge of insurance processes, including commercial payers, Medicaid, workers' compensation, referral authorizations, pre-service appeals, and denials.
+ Experience with CRM systems, data analysis, insurance claim processing software, and Microsoft Office.
+ Ability to manage tasks, prioritize, and ensure accuracy in documentation.
+ Sales experience with a proven track record in meeting targets.
+ Ability to communicate empathetically and patiently with individuals who may have cognitive or speech impairments.
Additional Skills & Qualifications
+ Bachelor's degree preferred or equivalent relevant experience.
+ Medical coding certification is preferred but not required.
+ Proficiency in medical terminology and ICD-10 coding.
+ Experience in pharmaceutical, biotech, or medical device industries.
+ Effective persuasion and negotiation skills.
+ Professional persistence and commitment to training.
Work Environment
The work environment is office-based in Valencia, CA, within a collaborative 'bullpen' setting. The team works closely together with active leadership presence, emphasizing teamwork, process improvement, and client satisfaction. The role offers standard office hours from Monday through Friday, 8-5 pm, with flexibility to meet business needs. The company culture values adaptability, a supportive atmosphere, and professional development. The dress code is typically business casual, as expected in office-based medical device companies.
Job Type & Location
This is a Contract to Hire position based out of Valencia, California.
Pay and Benefits
The pay range for this position is $27.50 - $27.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Valencia,CA.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
Customer Care Specialist

Posted 3 days ago
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Job Description
+ Gathers and formats data into regular and ad-hoc reports, and dashboards.
+ Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
+ Organizes work information to ensure accuracy and completeness.
+ Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
+ Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
+ May function as a problem-solving resource for more junior staff.
+ Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
+ Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
+ Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met.
+ Checks and reconciles information and documentation to ensure accuracy and completeness.
+ Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
+ Data enters, reviews and verifies loan information and documentation for processing and/or further handling.
+ Manages documentation to ensure that records are maintained in a proper manner.
+ Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
+ Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
+ Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
+ Supports the development of tools and delivery of training focused on delivering business results.
+ Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
+ Analyzes issues and determines next steps.
+ Broader work or accountabilities may be assigned as needed. **Qualifications:**
+ Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
+ Knowledge and experience using relevant systems and technology - Good.
+ Knowledge and understanding of the business unit's key products and services, processes and controls - Good.
+ Knowledge of the risk and regulatory requirements of the business - Good.
+ Prioritization skills - Good.
+ PC skills (MS Word, Excel, PowerPoint) - Good.
+ Specialized knowledge.
+ Verbal & written communication skills - Good.
+ Organization skills - Good.
+ Collaboration & team skills - Good.
+ Analytical and problem solving skills - Good.
**Salary:**
$41,714.00 - $65,000.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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Customer Care Representative

Posted 3 days ago
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Job Description
**Columbus, Georgia**
**Virtual:** This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
**This position will have on-site training Monday - Friday for the first 6 weeks, onsite post training (Nesting) for an additional 1 week. You must have 100% attendance during the full training period. Start date: 11/17/2025.**
+ Onsite training will be Monday-Friday 10:00 am - 6:30 pm EST
As a Customer Care Representative II, you will be responsible for responding to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. In addition to being proficient in all basic customer service areas, you will handle high volumes of inbound calls, multitask across multiple systems, and provide verbal and written communication support to large group commercial clients. While performing complex functions, you will deliver a high-touch, white-glove service experience in a fast-paced call center environment.
**How you will make an impact:**
+ Analyzes problems and provides information/solutions.
+ Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.
+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
+ Researches and analyzes data to address operational challenges and customer service issues.
+ Provides external and internal customers with requested information.
+ Proficient in all basic customer service functions.
+ Receives and places follow-up telephone calls / e-mails to answer customer questions.
+ Inquiries may also be on a walk-in basis.
+ May require deviation from standard practices and procedures with the assistance of a computerized system.
+ Seeks, understands and responds to the needs and expectations of internal and external customers.
+ Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
**Here's what Elevance Health offers:**
+ A career path with opportunity for growth
+ Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement.
+ Affordable Health Insurance, Dental, Vision and Basic Life
+ 401K match, Paid Time Off, Holiday Pay
+ Annual incentive bonus and annual increases plan based on performance.
**Minimum Requirements:**
+ Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
**Preferred Skills, Capabilities, and Experiences:**
+ Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.
+ Strong verbal and written communication skills, both with virtual and in-person interactions.
+ Attentive to details, critical thinker, and a problem-solver.
+ Demonstrates empathy and persistence to resolve caller issues completely.
+ Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
+ Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
+ Performs other duties as assigned.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Customer Care Specialist

Posted 3 days ago
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Job Description
**Location: Work from HOME (Remote)**
**Pay: $** **16.00/HR**
**Shift: Must be able to work between 6am - 9pm EST (shift will fall within those hours) Mon - Sun**
**Training: Mon - Fri 8am - 5pm EST (4-6 weeks)**
The role of a Customer Care Specialist is a key position within our client because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact, and our client is very much invested in your success in this role. Providing excellent customer service is top priority for us!
We believe in providing our Customer Care Specialists with the ability to measure their success rate daily and have implemented clear, key performance indicators for you to track each day. These include customer satisfaction, call time and the number of customers you help daily. You will receive extensive training to ensure you possess the tools you need to succeed and to meet these goals on a consistent basis.
The competencies we look for in our team members are active listening, problem solving and a strong commitment to quality. Excellent Customer Care Specialists enjoy being on the phone and helping customers find a resolution.
**Responsibilities for REMOTE Customer Care Specialist job include but are not limited to:**
+ Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
+ This role requires listening to our customer's concerns and showing empathy while resolving their issue.
+ Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
+ You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
+ A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
+ Training will be a combination of classroom, online and side-by-side observations (all online).
**The Ideal Candidate Will Have:**
+ Strong attention to detail
+ Love talking to people and ability to WOW customers on every call, show genuine empathy
+ Excellent verbal, written, and listening skills
+ Relentless drive to own the customers problem and resolve it
+ Ability to adapt well to change
+ Ability to work well in a fast-paced work environment
+ Ability to think outside of the box to resolve problems
+ Ability to multi-task using technology, including call handling, loan level review and call documentation
+ Minimum high school diploma or GED, and 1 year work experience required
+ You thrive in a fast paced, changing environment
+ You believe the details are important and actively listen for them
+ You go above and beyond because you want to, not because you have to
Apply Today to be considered for this Remote Customer Care Specialist job any other positions with Adecco.
**Pay Details:** $16.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customer Care Advocate
Posted 1 day ago
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Job Description
Customer Care Advocate
Job Location
Cary, NC. - Virtual. New Hires must live within a commutable distance of Cary, NC.
Summary of Responsibilities
Our Customer Care Advocates handle inbound customer service inquiries via the telephone and/or email and resolves complex customer issues. The successful candidate will leverage effective listening skills, diligence, strong noetic curiosity, and honest desire to ensure that every customer experience is exceptional.
With an understanding of the customers' needs and wants and a focus on delivering solutions that meets those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. This is a full-time virtual position.
Group Disability: What You Can Expect
Group disability insurance is a policy for a company, group, or organization which is meant to provide compensation for its members if they are unable to work and unable to get paid because of a disability. The companies that offer our group insurance are also customers of MetLife.
The customers who call into our call center call to file their claims, or to service their active claims. Call types include callers with disability, pregnancy and other serious health issues that prevent them from working. Call types can be emotional depending on the customers reason for filing.
The candidates selected for this position will be providing customer service to inbound customers calling our 800 number. MetLife has the highest expectations for our Customer Care Advocates to always provide an exceptional customer experience on every call.
* Always remain professional.
* Never place blame on the customer or employer.
* Make a customer connection.
* Continuous Improvement environment- Always looking to improve both individual performance and the processes we have in place for Disability.
Principal Responsibilities
* Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
* Respond to customer requests via telephone or email, providing excellent service to MetLife's customers who have insurance or other financial service products or benefit plans and providing solutions that best match the customers' needs.
* Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
* Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
* Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy.
* Support special product and/or service campaigns as needed, or if solicited by the customer.
* Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
* Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Required Qualifications
* New hires should live a commutable distance from the site the role is posted in.
* 1+ years of customer service experience.
* Flexible to work specific shifts during hours of operation between 8:00am - 11:00pm ET, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need.
* Candidates must be available for the full duration of training in office from November 24th to January 9th.
Preferred Qualifications
* High School diploma or GED equivalent.
* Some college, or professional certification.
* Insurance or Financial Services industry experience or Product specific experience.
* Prior Call Center experience is highly preferred.
* A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
* A passion for serving customers and a personal commitment to following through in a dynamic, challenging environment.
* Strong computer/keyboard skills as well as solid math, analytical and critical thinking skills.
* Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.
Business Category
Global Customer Service & Operations
At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.