5,162 Hardware Support jobs in the United States

Job Description
Support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing and upgrading hardware and equipment while ensuring its optimal performance.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
New Hire Setup:
Installation/setup of:
Docking Station
Monitors
Wireless Keyboard and Mouse
Thunder Bolt Cable
Cable lock
Wire Management as needed
Work to be done primarily Thursday and Friday of week prior to new hire starting Monday
Average 10-20/week
Pull any old, outdated equipment to go to e-waste
Visitor Cube Audits:
Audit for missing peripherals
Replace missing peripherals
Perform basic cable management null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Job Description
-Support with analysis of throughput, delay reduction, queue management, and overall efficiency improvements.
-Provide quantitative assessments and visualizations to validate performance against baseline metrics and operational expectations.
-Generate actionable insights to inform system enhancements, procedural changes, or additional training needs.
-Collaborate with systems engineers and developers to ensure data logging and telemetry meet analysis requirements.
-Develop and deliver recurring and ad-hoc reports to program leadership, authorities, and industry partners.
-Contribute to the development of models that support predictive surface metering, queue estimation, and traffic flow optimization.
-Assist in evaluating model performance and recommending improvements based on historical data trends.
-Translate technical requirements into data products that support program goals and decision-making.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
-Extensive experience in integrating, restoring, testing, and evaluating complex hardware and software systems.
-Proficient in working with advanced hardware platforms including TFDM, ERAM, STARS, and surface surveillance technologies.
-Skilled in configuring and maintaining server racks and executing comprehensive hardware integration processes. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Description
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply innovative advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even image yet. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is responsible for providing support to internal fulfillment and transportation network customers that rely on advanced robotics technology to fulfill and ship customer orders. In this role on the MSP CX team, you will work directly with product development and on-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems. You are responsible for being the link between on-site technicians and engineers working within the MSP organization. You will launch new systems, develop and implement preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network. You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely with a technical support team and regional support managers to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.
Key job responsibilities
- Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems
- Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of advanced robotics systems
- Identify, analyze and resolve mechanical and system issues across the MSP product suite
- Design and implement electro-mechanical tools and fixtures to support deployed and new products
- Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems
- Develop and implement diagnostic tools to minimize troubleshooting and machine downtime
- Create an escalation process for hardware and systems issues impacting the MSP product suite
- Develop and implement preventative maintenance procedures and training content for advanced robotics systems
- Lead on-site training sessions for on-site RME teams supporting Amazon operations
- Develop and implement systems and processes for spare parts management
- Conduct safety, ergonomic, and risk assessments on MSP products and tools and preventative maintenance procedures
- Produce daily and weekly reports on the safety, reliability, and performance of the products in the MSP product suite
- Provide requirements and "voice of the customer" feedback to development and support teams
- Up to 75% travel expected
- Flexible locations across the US
Basic Qualifications
- BS in Engineering (Mechanical, Electrical, Industrial, or related field)
- 4+ years of experience designing and supporting robotics systems
- Knowledge and/or working experience with statistical analysis tools, data visualization, and program management
- Experience leading disciplined technical problem-solving
- Experience with 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies
- Excellent communication skills with the ability to articulate complex technical issues
- Ability to manage multiple high-priority tasks simultaneously
Preferred Qualifications
- MS in Engineering (Mechanical, Electrical, Industrial, or related field)
- Knowledge and or working experience in dealing with big data - Familiarity with industry standard CAD & FEA design tools, industry trends, and design for supportability
- Familiarity with high-level programming languages including Java, C++, MySQL, or Python, among others
- Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms
- Experience managing new hardware implementation projects
- Experience with PLCs and controls systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply innovative advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even image yet. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is responsible for providing support to internal fulfillment and transportation network customers that rely on advanced robotics technology to fulfill and ship customer orders. In this role on the MSP CX team, you will work directly with product development and on-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems. You are responsible for being the link between on-site technicians and engineers working within the MSP organization. You will launch new systems, develop and implement preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network. You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely with a technical support team and regional support managers to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.
Key job responsibilities
- Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems
- Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of advanced robotics systems
- Identify, analyze and resolve mechanical and system issues across the MSP product suite
- Design and implement electro-mechanical tools and fixtures to support deployed and new products
- Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems
- Develop and implement diagnostic tools to minimize troubleshooting and machine downtime
- Create an escalation process for hardware and systems issues impacting the MSP product suite
- Develop and implement preventative maintenance procedures and training content for advanced robotics systems
- Lead on-site training sessions for on-site RME teams supporting Amazon operations
- Develop and implement systems and processes for spare parts management
- Conduct safety, ergonomic, and risk assessments on MSP products and tools and preventative maintenance procedures
- Produce daily and weekly reports on the safety, reliability, and performance of the products in the MSP product suite
- Provide requirements and "voice of the customer" feedback to development and support teams
- Up to 75% travel expected
- Flexible locations across the US
Basic Qualifications
- BS in Engineering (Mechanical, Electrical, Industrial, or related field)
- 4+ years of experience designing and supporting robotics systems
- Knowledge and/or working experience with statistical analysis tools, data visualization, and program management
- Experience leading disciplined technical problem-solving
- Experience with 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies
- Excellent communication skills with the ability to articulate complex technical issues
- Ability to manage multiple high-priority tasks simultaneously
Preferred Qualifications
- MS in Engineering (Mechanical, Electrical, Industrial, or related field)
- Knowledge and or working experience in dealing with big data - Familiarity with industry standard CAD & FEA design tools, industry trends, and design for supportability
- Familiarity with high-level programming languages including Java, C++, MySQL, or Python, among others
- Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms
- Experience managing new hardware implementation projects
- Experience with PLCs and controls systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply innovative advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even image yet. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is responsible for providing support to internal fulfillment and transportation network customers that rely on advanced robotics technology to fulfill and ship customer orders. In this role on the MSP CX team, you will work directly with product development and on-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems. You are responsible for being the link between on-site technicians and engineers working within the MSP organization. You will launch new systems, develop and implement preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network. You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely with a technical support team and regional support managers to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.
Key job responsibilities
- Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems
- Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of advanced robotics systems
- Identify, analyze and resolve mechanical and system issues across the MSP product suite
- Design and implement electro-mechanical tools and fixtures to support deployed and new products
- Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems
- Develop and implement diagnostic tools to minimize troubleshooting and machine downtime
- Create an escalation process for hardware and systems issues impacting the MSP product suite
- Develop and implement preventative maintenance procedures and training content for advanced robotics systems
- Lead on-site training sessions for on-site RME teams supporting Amazon operations
- Develop and implement systems and processes for spare parts management
- Conduct safety, ergonomic, and risk assessments on MSP products and tools and preventative maintenance procedures
- Produce daily and weekly reports on the safety, reliability, and performance of the products in the MSP product suite
- Provide requirements and "voice of the customer" feedback to development and support teams
- Up to 75% travel expected
- Flexible locations across the US
Basic Qualifications
- BS in Engineering (Mechanical, Electrical, Industrial, or related field)
- 4+ years of experience designing and supporting robotics systems
- Knowledge and/or working experience with statistical analysis tools, data visualization, and program management
- Experience leading disciplined technical problem-solving
- Experience with 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies
- Excellent communication skills with the ability to articulate complex technical issues
- Ability to manage multiple high-priority tasks simultaneously
Preferred Qualifications
- MS in Engineering (Mechanical, Electrical, Industrial, or related field)
- Knowledge and or working experience in dealing with big data - Familiarity with industry standard CAD & FEA design tools, industry trends, and design for supportability
- Familiarity with high-level programming languages including Java, C++, MySQL, or Python, among others
- Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms
- Experience managing new hardware implementation projects
- Experience with PLCs and controls systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Entry Level IT / Hardware Support / Onsite
Phoenix, AZ
**Onsite**
Contract
$20/hr - $25/hr
Are you looking to break into the tech industry and gain real-world IT experience? We're hiring for entry-level roles supporting hardware work in a data center environment. No prior data center experience is required, and this is a great opportunity for individuals who come from customer service, construction, or other hands-on fields who are curious about technology and want to build a career in IT.
This position involved physically working with servers and related equipment, assisting with upgrades, replacements, and general hardware support tasks as part of larger technical team. That could include handling, installing and replacing hardware components in a data center environment. It will also involve following step-by-step procedures to complete proper tasks safely and accurately. If your reliable, curious, and ready to learn, we'd love to hear from you!
Contract Duration: 6-8 months
**Required Skills & Experience**
+ Interest in technology, IT or infrastructure work
+ Comfortable working with your hands and around hardware (servers, cables, racks, etc.)
+ Strong attention to detail and ability to follow technical instructions
+ Dependable, professional and eager to learn
**Desired Skills & Experience**
+ CompTIA A+ or similar entry-level IT certifications
+ 1-2 years in a hands-on role (customer service, help desk, warehouse, construction, etc.)
+ Familiarity with basic computer hardware (CPU, memory, storage, etc.) is a big plus
**What You Will Be Doing**
Tech Breakdown
+ 100% Data Center
Daily Responsibilities
+ 100% Hands on
**You will receive the following benefits:**
+ Medical Insurance - Four medical plans to choose from for you and your family
+ Dental & Orthodontia Benefits
+ Vision Benefits
+ Health Savings Account (HSA)
+ Health and Dependent Care Flexible Spending Accounts
+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
+ Hospital Indemnity Insurance
+ 401(k) including match with pre and post-tax options
+ Paid Sick Time Leave
+ Legal and Identity Protection Plans
+ Pre-tax Commuter Benefit
+ 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
**Posted by:** Jordan Carbonell
**Specialization:**
+ Technical Support

**Job Title:** IT Hardware Support Technician
**Location:** Boydton, VA
**Pay Range:** $23/hr. - $25/hr.
**Shift:** _Day Shift A: 12-hrs (Sun-Wed) & (Sun-Tue) = 6 | Day Shift B: 12-hrs (Thu-Sat) & (Wed-Sat)_
**Summary:**
We are seeking a **Data Center Technician - Technical IT 1** to support operations at our Boydton, VA location. This role involves hardware decommissioning, cable removal and staging, basic troubleshooting, and working closely with Data Center Technician Leads. You will also help monitor systems and perform basic audits and diagnostics under guidance.
**Top 3 Required Skills:**
1. **Basic Computer Hardware & Server Knowledge**
2. Familiarity with components like network cables, power supplies, and server hardware.
3. Ability to perform basic hardware troubleshooting, installations, and decommissions.
4. **Attention to Detail & Physical Task Execution**
5. Experience labeling, staging, and removing power/network cables.
6. Ability to follow procedures accurately and conduct physical audits of data center assets.
7. **Adaptability & Communication in Team Settings**
8. Ability to follow detailed instructions from Data Center Technician Leads.
9. Strong communication and collaboration skills, especially during shift-based operations including weekends/holidays.
**Key Responsibilities:**
+ Remove network cables as part of datacenter decommissioning tasks
+ Run, label, and stage power and networking cables
+ Perform DBD (Device-Based Decommissioning) removal (no scanning involved)
+ Prepare, install, troubleshoot, replace, or decommission equipment under guidance
+ Perform startups and shutdowns for hardware per documentation and checklists
+ Conduct physical audits of datacenter assets
+ Monitor systems for equipment failure or performance errors
+ Respond to system alerts or program error messages and assist in issue resolution
+ Assist programmers and analysts in testing/debugging new programs
+ Operate spreadsheet software and other tools to manage data and generate reports
**Required Qualifications:**
+ High school diploma, GED, or equivalent
+ 0-2 years of experience in a similar technical role
+ Basic knowledge of computer hardware, servers, and components
+ Familiarity with Microsoft Office tools (Outlook, Excel, Word)
+ Ability to work flexible, non-standard hours including weekends/holidays
+ Strong communication, problem-solving, and time management skills
+ Ability to work independently and within a team environment
**Preferred Qualifications:**
+ Associate degree in computer programming or equivalent training
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and were building the team to help push our shopping cart forward. If youre ready to do the best work of your life, come join our table.

Instacart is a Flex First team

Theres no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best workwhether its from home, an office, or your favorite coffee shopwhile staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role

As a Hardware Maintenance Program Manager, you will play a key role in shaping and executing the strategy for Caper Cart maintenance and repair operations. Youll lead the planning, coordination, and continuous improvement of these initiatives, while driving the scale of our support operations to thousands of carts in the field ensuring long-term operational success and reliability.

About the Job

• Drive the Caper Hardware Maintenance and Repair initiative for the carts in the market, integrating robust categorization of requirements with strategic evaluation of in-sourcing and outsourcing opportunities
• Design and implement a closed-loop system to identify, prioritize, and address maintenance and repair needs within the retailer facilities
• Manage field service operations, ensuring timely planning and coordination of tickets to minimize cart downtime and maximize resolution speed and quality
• Facilitate cross-functional collaboration, proactively addressing dependencies before maintenance activities are initiated
• Develop and maintain the Maintenance and Repair Schedule, partnering closely with the Hardware Deployment team to ensure accountability and on-time execution
• Assess ongoing initiatives and make recommendations for schedule and resource optimization across maintenance, deployment and retrofit workflows
• Lead analytics on maintenance operations, capturing and analyzing trends related to repairs, manpower allocation, ground-time, and non-routine activities in the field to drive continuous improvement opportunities
• Establish and uphold strong operational rigor through documentationcrafting detailed, scalable, and standardized procedures and playbooks for every aspect of the Maintenance and Repair program to drive consistency, efficiency, and ongoing capability building within the team
• Finally be a Flex Player: In this fast paced environment, our priorities can evolve quickly. You must be willing and excited to engage with new and undefined problems with curiosity and a can-do attitude.

About You

Minimum Qualifications

• Bachelors degree or equivalent work experience
• 5+ years of experience in supply chain, operations, or manufacturing
• Strong program management skills with the ability to manage multiple maintenance related initiatives in parallel
• Demonstrated ability to leverage both quantitative and qualitative data to inform strategy and drive operational improvements
• Exceptional written communication skills able to clearly articulate complex operational topics for diverse audiences, including technical teams, leadership, and frontline operators
• Strong documentation capabilities skilled in independently drafting comprehensive strategy documents and process workflows from scratch, tailoring tone and structure based on the audience to drive alignment
• Proficient in tools like Google Sheets and ticketing platforms such as Jira, Freshdesk, ServiceNow, or equivalents
• Willingness to travel as needed to support on-site operational needs
• Authorization to work in the US is required. This position is currently not eligible for visa sponsorship

Preferred Qualifications

• Masters degree or relevant industry experience
• Experience in planning, scheduling, or executing maintenance activities
• Experience with building processes for 0 to 1 initiatives

Pay Transparency:$65hr

#J-18808-Ljbffr

Overview:  
Barber National Institute is seeking a detail-oriented and customer-focused Hardware Technician I/II to join our Information Technology team. This role is responsible for the configuration, installation, and maintenance of computer hardware and peripheral devices across multiple locations, including desktops, laptops, printers, scanners, and adaptive technology. The technician will respond to Help Desk requests and ensure timely resolution of hardware-related issues. 

We’re looking for a hands-on problem solver with strong troubleshooting skills and a passion for supporting end users. The ideal candidate will be organized, collaborative, and eager to contribute to a mission-driven organization that empowers individuals with disabilities. 

What you’ll bring:  

• Strong troubleshooting and technical support skills. 

• Effective verbal and written communication abilities. 

• Ability to work independently and manage time efficiently. 

• Team-oriented mindset with a commitment to customer service. 

• Attention to detail and documentation accuracy. 

What you’ll have:  

• Minimum of an Associate’s degree in a related field plus; 

• Minimum of 2 years of experience in hardware support or IT technical services (Hardware Technician I). 

• Minimum of 4 years of experience in hardware support or IT technical services (Hardware Technician II). 

• Experience resolving hardware/software issues with end users. 

• Familiarity with Microsoft Office Suite and basic networking concepts. 

• Strong teamwork, time management, and communication skills. 

A typical day-to-day may include:  

• Installing, configuring, and maintaining desktops, laptops, printers, and other hardware. 

• Responding to Help Desk tickets and documenting resolutions in the tracking system. 

• Providing phone and onsite support to resolve hardware and software issues. 

• Assisting with service line-specific software installations and updates. 

• Maintaining inventory and licensing compliance for hardware and software. 

• Supporting IS-related projects and collaborating with other IT staff. 

• Training end users on hardware and desktop software usage. 

• Reporting security threats and ensuring compliance with HIPAA and other regulations. 

• Maintaining installation and upgrade documentation for systems and devices.