18,125 Head Of Operations jobs in the United States

• Define and implement operational strategies that support business growth, efficiency, and profitability
• Align operational priorities with brand and commercial goals across all business units (retail, e-commerce, wholesale)
• Oversee all daily operations across retail stores, e-commerce, wholesale, and corporate functions
• Establish and enforce SOPs to ensure consistency, quality, and compliance throughout the organization
• Develop and manage robust inventory control systems across all channels
• Ensure accurate and timely stock movement between stores, warehouse, and e-commerce fulfillment
• Lead periodic stock takes, cycle counts, and reconciliation processes across all locations
• Minimize stock discrepancies, shrinkage, and loss through process optimization and training
• Work with merchandising and supply chain teams to forecast and manage inventory needs efficiently
• Act as the key operational liaison across departments including Finance, Merchandising, Logistics, and Customer Service
• Align logistics and replenishment activities with sales trends and promotional calendars.
• Lead and mentor multi-site and cross-functional operational teams
• Set performance KPIs and ensure accountability at every level of operations.
• Develop and monitor operational budgets, ensuring cost-effectiveness and ROI across projects.
• Oversee vendor management, procurement processes, and invoice approvals.
• Ensure the smooth running and maintenance of retail stores and corporate facilities
• Oversee store refurbishments, repairs, and health & safety compliance
• Lead customer care and aftercare operations, particularly for high-value items like leather goods
• Manage repair services, returns, and escalated service issues to uphold brand reputation
• Implement and maintain inventory, POS, ERP, and order management systems to enhance visibility and efficiency
• Use data and technology to drive insights, automation, and operational improvements
• Ensure adherence to legal, security, and operational compliance standards
• Manage risk assessment and loss prevention protocols across all operations
• Produce and present operational reports and inventory metrics to senior leadership
• Use analytics to drive decision-making, resource allocation, and process refinement.

• Proven experience (7+ years) in an operations leadership role within the fashion, retail, or luxury goods industry
• Strong understanding of store operations, facilities management, customer care, and after-sales service
• Experience managing both physical and digital retail channels
• Working knowledge of repair and maintenance processes for leather goods is highly desirable
• Demonstrated ability to lead and develop teams across diverse functions
• Excellent organizational, problem-solving, and communication skills
• Proficiency in operational tools and systems (e.g., ERP, POS, OMS, CRM)
• Financial literacy with experience in managing budgets, vendor contracts, and invoicing
• Strong communication skills

Position Overview:

The Head of Operations is a key executive position responsible for the leadership of all operational aspects of our capital equipment and consumables business, including Supply Chain, Manufacturing, and Quality Assurance. The Head of Operations also collaborates closely with Engineering, Sales, Finance, and Customer Service teams to align Operations with the company's growth strategy, customer expectations, and regulatory requirements.

Qualifications:

• Bachelor of Science degree in Engineering or a related field preferred
• Master's degree (MBA or equivalent) is a plus
• 8-10+ years of progressive leadership in operations, manufacturing, or supply chain within capital equipment or life sciences manufacturing.
• Inclusive and authentic leadership style
• Experience in developing operational excellence in early-stage start-up and rapid growth manufacturing environments
• Proven experience establishing and leading an effective Quality Assurance team. Must have implemented quality and operational excellence tools (TQM, ISO 13485, Lean, Six Sigma)
• Demonstrated success in ERP implementation utilizing Epicor, Dynamics 365, NetSuite, SAP or similar ERP systems
• Strong leadership, organizational, and communication skills with a strategic mindset and hands-on execution ability
• Proven capabilities in supplier management, including contract negotiation and risk mitigation

• Analytical mindset with the ability to make data-driven decisions. Decisive and able to prioritize effectively in a complex environment

• Develop and execute scalable operational strategies aligned with company growth and evolving customer needs.
• Drive process improvements across supply chain, manufacturing, and quality to reduce cost and increase efficiency.
• Align operations with new product launches and regulatory requirements.

• Define and track KPIs (e.g., on-time delivery, quality, cost per unit).
• Provide executive-level reporting and insights to guide business strategy and continuous improvement.

• Lead end-to-end supply chain operations: planning, sourcing, procurement, vendor management, logistics, and inventory control.
• Partner with Sales and Marketing to maintain effective Sales & Operations Planning (S&OP).
• Optimize supplier relationships, negotiate cost savings, and implement vendor scorecards.
• Balance just-in-time inventory with production needs, maintaining inventory accuracy and cash flow goals.

• Serve as operations lead for ERP implementation and optimization.
• Ensure data accuracy, integration across departments, and real-time reporting to support decision-making.

• Oversee daily capital equipment production with a focus on safety, quality, and delivery performance.
• Apply lean principles and capacity planning tools to increase throughput and reduce waste.
• Collaborate with R&D to improve manufacturability and scale-up of new products.
• Manage tooling, subcontracting, and internal capabilities as needed.

• Oversee QA/QC programs in compliance with ISO 13485, FDA, and related standards.
• Foster a culture of quality using CAPA, root cause analysis, and proactive quality tools.
• Ensure audit readiness and represent the company during inspections and certifications.

• Identify and mitigate risks related to quality, compliance, supply chain, and safety.
• Ensure alignment with environmental, health, and regulatory standards.

• Lead and develop a high-performing operations team.
• Promote cross-functional alignment and solve interdepartmental challenges.
• Support employee development, succession planning, and organizational growth.

About the job Head of Operations

(Job Description) Head of Operations

Job Title: Head of Operations
Reports To: Global Commerce Business Senior Vice President at Korean HQ
Location: Los Angeles, CA
Status: Full Time, Exempt

Job Summary
The Head of Operations will play a pivotal role in managing and overseeing the entire operations function. This position will be responsible for building and optimizing operational processes, managing supply chain logistics, overseeing store operations (if applicable), driving operational excellence, and leading cross-functional teams to ensure that all operations align with strategic goals.
Responsibilities span the following functional areas:

Essential Functions and Responsibilities:

• Develop and implement strategies that align with marketing campaigns and product launches to enhance customer engagement and sales.
• Collaborate with marketing teams (including HQ Korea) to leverage operational data for strategic enhancements.
• Lead and mentor operations teams, promoting continuous improvement and accountability.
• Oversee supply chain processes to ensure efficiency and cost-effectiveness.
• Manage store operations to ensure optimal performance and customer satisfaction.
• Identify and implement improvements to enhance operational efficiency and reduce costs.
• Manage relationships with vendors and suppliers to ensure consistent supply.
• Develop and manage operations budget, aligning with financial targets.
• Lead across departments to align operational and business goals.
• Ensure adherence to regulations and implement risk mitigation strategies.
• Build and maintain positive relationships with clients, vendors, and other stakeholders.
• Collaborate with senior management (including Korea HQ) to develop and implement company policies and procedures; regular communication with HQ in Korea, with reporting in Korean, is required.
• Perform other related duties as required and assigned.

• Experience in the beauty retail business or online/offline platform business in the U.S.
• Experience in establishing and implementing local marketing strategies in the U.S.
• Experience in handling multi-location operations and building infrastructure for scalability.
• Track record of managing multi-functional teams (logistics, customer service, warehousing, store operations, etc.).
• Leadership experience with major U.S. beauty and wellness retailers.
• Established network within the U.S. beauty and wellness industry.
• Demonstrated passion for the beauty and wellness industry, with a strong understanding of Korean and U.S. beauty trends and the U.S. retail landscape, is a plus.

• Communication & Collaboration: Outstanding communication and interpersonal skills with the ability to collaborate across departments (marketing, sales, finance) and with external partners/vendors.
• Leadership & Team Management: Strong leadership abilities with experience in guiding, developing, and managing high-performing teams across different functional areas.
• Operations Management Expertise: In-depth knowledge of operational workflows, from supply chain management to customer service, with the ability to analyze and improve processes.
• Adaptability: Ability to thrive in a multi-cultural, fast-paced, rapidly changing environment and demonstrate a flexible, solutions-oriented approach.

• A bachelors degree in Business Administration, Management, or a related field. An MBA or other relevant management degree is preferred.
• At least 10 years of expertise in the U.S. beauty industry, with recent experience in e-commerce business within the last 5 years.
• Bilingual in English/Korean strongly preferred (Korean: business-level proficiency).

GHJ Search and Staffing serves as the recruitment division of GHJ, a prominent national accounting and advisory firm. Our team provides qualified Accounting and Finance professionals on a temporary and permanent basis across a broad range of industries. GHJ's relationship with our Global Advisory and Accounting Network provides the resources needed to better understand client's needs, attract a higher caliber of candidates and assess candidate potential.

Position Overview:

We are seeking an experienced Head of Operations / Director of Operations to oversee the operational functions of our wealth management and financial planning firm. This person will be responsible for ensuring operational efficiency and scalability while driving company growth and optimizing client service delivery. This role requires deep expertise in managing financial services operations and technology.

Essential Functions and Responsibilities:

• Operational Leadership:
• Oversee daily operations, including advisor and staff onboarding, transaction processing, and technology initiatives.
• Develop and implement policies, procedures, and systems to improve operational efficiency and scalability.
• Lead cross-functional teams to manage operational projects, ensuring timely and high-quality execution.
• Risk Management and Compliance:
• Ensure compliance with all regulatory requirements and industry standards, including operational controls.
• Develop and maintain internal controls to safeguard firm assets and ensure regulatory compliance.
• Partner with the compliance team to manage audits, risk assessments, and policy updates.
• Strategic Planning and Execution:
• Collaborate with the CEO to define and execute strategic goals for operational excellence.
• Drive initiatives to improve service delivery, reduce costs, and enhance the client experience.
• Establish and track key performance indicators (KPIs) to measure operational effectiveness.
• People Management:
• Build and lead a high-performing operations team, fostering a culture of accountability and continuous improvement.
• Provide mentorship and professional development opportunities for staff.
• Ensure effective communication and collaboration across all departments.
• Client and Stakeholder Engagement:
• Act as a key point of contact for strategic partners, vendors, and external stakeholders.
• Support the sales and client services teams in delivering exceptional client experiences.
• Lead initiatives to address client concerns and implement process improvements.

• Bachelor's degree in Business Administration, Finance, or a related field; MBA preferred.
• 10+ years of experience in the financial services, insurance, or asset management industries, with at least 5 years in an operational leadership role.
• Proven experience managing and scaling operational functions in a fast-paced environment.
• Excellent leadership, team management, and decision-making skills.
• Proficiency in financial systems, operational platforms, and technology solutions.

We are seeking a dynamic and seasoned Head of Operations to lead True Classic's global supply chain and operational strategy during our next phase of explosive growth. This role is critical in scaling our omnichannel capabilities-spanning DTC, retail, wholesale, and marketplace channels-while driving efficiency, cost discipline, and operational excellence across sourcing, logistics, warehousing, and fulfilment.

The ideal candidate brings deep experience leading complex, global supply chains at rapidly growing consumer brands. You will be responsible for designing and optimizing systems that support seamless product delivery, scalable infrastructure, and an exceptional customer experience across all channels. In addition to core operational accountabilities, this leader will drive process excellence and PMO discipline across teams-partnering closely with executive leadership to ensure operational alignment with company goals and cross-functional execution at scale.

This is a high-impact leadership role for a strategic operator who thrives in fast-paced, high-growth environments and is excited to build the foundation for long-term, international success.

All True Classic roles are global and omni-channel, driving accountability across product categories, regions, and sales/marketing channels. This role will allow you to impact operations company-wide, ensuring alignment with our business objectives and supporting executive efficiency at the highest level.

Please Note: This is a hybrid role, with a combination of remote work and in-office presence at True Classic's headquarters in Calabasas, CA.

Key Areas of Accountability
Team Leadership

• Recruitment & Development: Hire and onboard top talent for internal teams and external partners, ensuring they align with the company culture and values.
• Team Motivation: Develop and implement strategies to foster a collaborative and high-performance work environment, encouraging innovation and continuous improvement.
• Partnership Management: Build strong & mutually-beneficial relationships with external partners (e.g., 3PLs, product vendors, consultants, SaaS partners, off-shore resources, etc) to ensure alignment with True Classic's goals and priorities.

• 3PL Oversight: Manage global third-party logistics partners to ensure warehouse operations meet service level agreements and support omnichannel growth.
• Omnichannel Fulfillment Excellence: Ensure warehouse operations are optimized to support diverse fulfillment needs across DTC, retail, wholesale, and marketplace channels globally, delivering a consistent and scalable customer experience.
• Efficiency & Accuracy: Drive continuous improvement in inventory accuracy, order fulfillment speed, and operational efficiency using data-driven analysis.
• Capacity Planning: Monitor capacity across global warehouse locations and lead initiatives to scale infrastructure in line with demand.
• Technology Enablement: Implement and optimize software solutions to improve visibility, automation, and scalability.

• Inbound Logistics Management: Coordinate inbound shipments from suppliers to global warehouses, optimizing for cost, compliance, and on-time delivery.
• Outbound Delivery Optimization: Select and manage transportation partners to ensure timely, cost-effective delivery to customers, both wholesale and DTC.
• Internal Transfers: Manage product transfers across facilities to maintain healthy inventory levels and support cross-channel fulfillment.
• Reverse Logistics: Design and manage efficient return processes that minimize cost and environmental impact while preserving customer satisfaction.
• Freight Strategy & Reporting: Analyze transportation data and implement routing and carrier strategies to reduce cost and improve delivery performance.

• Business Process Ownership: Lead cross-functional process design and optimization efforts to improve clarity, reduce friction, and drive scalable execution across the org.
• Program Management Discipline: Establish program management tools and cadences to ensure timely execution of cross-functional initiatives and strategic priorities.
• Systems Strategy: Partner with Technology and broader internal stakeholders to assess, implement, and improve operational systems (e.g., WMS, ERP, inventory tools) that support business growth.
• Executive Reporting: Build reporting frameworks that provide visibility into key metrics, initiative progress, and operational risks for the executive team.
• Operational Rhythm: Own the operating cadence for ops-driven planning, execution, and accountability rituals across the company.

• Real-Time Inventory Systems: Implement and maintain systems that deliver accurate, real-time inventory visibility across all distribution and fulfillment centers.
• Inventory Accuracy & Trust: Ensure inventory records are consistently reconciled with physical stock to minimize discrepancies and build operational confidence.
• Audit & Compliance Management: Lead regular audits and cycle counts to control shrinkage, ensuring compliance with internal policies and external regulations.
• Inventory KPI Reporting: Monitor and report on turnover, aging, and accuracy metrics to drive accountability and support business decisions.
• Process Optimization & Tech Integration: Streamline workflows and integrate technologies like RFID and automation to enhance inventory efficiency, scalability, and visibility.

• Sourcing Support & Alignment: Support sourcing strategy and vendor selection processes by advising on logistics, cost, lead time, and capacity considerations.
• Global Trade Optimization: Provide expertise on international tariffs and landed costs to inform sourcing decisions and reduce operational risk.
• Cross-Functional Collaboration: Partner with Merchandising, Product, and Planning teams to ensure supply chain implications are built into sourcing roadmaps and partnerships.
• Performance Monitoring: Establish KPIs and regularly assess vendor performance on cost, quality, and delivery timelines, supporting with corrective actions as needed.
• Relationship Development: Build strong, strategic partnerships with vendors to drive continuous improvement, innovation, and supply chain reliability.

• 10+ years of progressive leadership experience in Operations, Supply Chain, Fulfillment, or Business Operations, within consumer goods, apparel, or DTC brands
• Proven ability to build and scale operational infrastructure across multiple channels-DTC, retail, wholesale, and marketplaces
• Experience implementing and optimizing core operational systems (e.g., WMS, ERP, inventory, or fulfillment tech platforms)
• Strong background in program management, with a track record of leading cross-functional initiatives and driving alignment at scale
• Demonstrated success managing 3PLs, logistics partners, and operational vendors in fast-paced, high-growth environments
• Analytical and data-driven approach to solving problems and driving continuous improvement
• Excellent communication and collaboration skills, especially with executive teams and cross-functional partners
• Bachelor's degree required; MBA or advanced degree preferred
• Knowledge of global operations, international trade compliance, and inventory strategy

• Competitive base salary + bonus
• Unlimited Sick Days & PTO
• Company paid medical, dental, and vision PPO insurance (Anthem Gold PPO)
• Employee premiums paid 100%
• Dependent premiums paid 65%
• 401k plan with 3% company match
• Monthly $200 stipend for home office expenses
• Free $1,000 worth of True Classic merchandise every year
• Free Employee Assistance Program

Benefits:

401(k)

Company parties

Competitive salary

Health insurance

Paid time off

Head of Operations – Orthopedic Medical Practice

Location: New Jersey (multiple office locations) Salary: $150,000 – $00,000 (commensurate with experience) Job Type: Full-Time, On-Site Preferred

About Us:

Hess Spine and Orthopedics is a leading orthopedic and spine surgery practice committed to providing high-quality care to patients with spine and extremity injuries. We focus on treating individuals involved in accidents, work-related injuries, and those with health insurance. We are seeking a highly experienced Head of Operations to join our leadership team and help drive the next phase of our growth.

Position Summary:

The Head of Operations will be responsible for overseeing the day-to-day operational functions of the practice across multiple locations. This key leadership role requires a hands-on executive with deep experience in medical practice management, including a strong background in auto accident, workers' compensation, and commercial insurance workflows.

Key Responsibilities:

Lead, manage, and optimize all clinical and administrative operations.

Drive performance and efficiency across scheduling, billing, patient flow, and front/back office processes.

Oversee compliance with healthcare regulations, coding standards, and payer requirements.

Streamline operations and protocols for motor vehicle accident (MVA), workers’ compensation, and out-of-network commercial insurance cases.

Work directly with physicians, department heads, and staff to support quality patient care and operational excellence.

Manage hiring, training, and performance of staff across departments.

Monitor KPIs and implement continuous improvement strategies based on data analysis.

Lead expansion efforts and integration of new sites and service lines.

Required Qualifications:

5+ years of operations leadership experience in a medical practice setting (orthopedic, spine, or pain management preferred).

5+ years of experience handling MVA, Workers’ Comp, and commercial insurance processes.

Strong leadership and organizational skills, with the ability to drive accountability.

Proficiency in medical billing, EHR systems, and healthcare compliance.

Bachelor's degree required; Master's in Business, Healthcare Administration, or related field preferred.

Compensation & Benefits:

Salary: $150 000 – $3 0,000 depending on experience

Health insurance

Paid time off (PTO)

Bonus structure based on performance

Professional growth opportunities

• Dedicated Team Members : Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
• Tailwind - SaaS Platform : A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

• Commitment to Excellence : Continuously raising the bar and setting new standards in guest communications and service delivery.
• Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
• Unified Purpose : Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
• Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
• Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

• Being hands-on and visionary
• Staying close to product and customers
• Solving problems directly and creatively
• Working with urgency and ownership

• Played a hands-on operational leadership role in a SaaS or professional services company that grew from $ 0M to 100M+ in revenue (or 10M to 50M ARR).
• Built systems, teams, and processes - not from theory, but by doing .
• Has 6-8+ years in senior operations roles ideally in tech, financial services, or private equity .
• Drove transformational growth - such as transitioning from a services-based to a product-based model , or from sales-led to product-led growth .

• Deep understanding of operational failure points and how to proactively solve them.
• Able to map processes visually, find inefficiencies fast, and design/implement scalable workflows.
• Comfortable connecting tools and platforms (even without direct API work), with a strong systems-thinking mindset.
• Knowledge with tools like HubSpot, Notion, Slack, Greenhouse and project management tools like ClickUp .

• Built KPI dashboards and performance tracking systems across functions.
• Used data to drive team accountability, growth, and improvement.
• Strong analytical skills with experience working with large datasets, performing ROI analysis, and building dashboards via no-code tools.
• Advanced proficiency in Excel , with expertise in financial modeling, budgeting , and forecasting .( We have a financial controller, but we want this role to be data driven)

• Thinks holistically across all operations (HR, CS, Finance Ops, Product, etc.).
• Balances strategic foresight with tactical execution. Gets in the weeds when needed.
• Process-first mindset with high attention to detail, and adaptability in fast-changing environments - understands the role may evolve every 6 months.

• Hired and fired in HR and CS functions.
• Led multi-layered, globally distributed teams with clarity and accountability across time zones and cultures.
• Understands how to motivate, coach , and retain top talent in remote, high-performance environments.

• Communicates clearly and directly - with the CEO, clients, partners, and team.
• Builds strong relationships across departments and at the leadership table.
• Can challenge and align with the founder constructively, always putting the company first.
• Strong written and verbal communication skills, with a track record of aligning stakeholders and driving execution.

• Comfortable operating in a high-growth, fast-paced environment with changing priorities.
• Flexibility to work across time zones and manage remote team dynamics.
• Willingness to spend 2-4 weeks onboarding in-person with the founder (US or Europe).
• This position is a hybrid role - This role follows a flexible hybrid model. To collaborate closely with the founder and other key stakeholders, you'll join us on-site every other week (or several days each week, if preferred). We don't enforce a rigid policy, but regular in-person time is important to the founder and is considered essential for your success in the role.

• You act like an owner , not an employee.
• You move quickly, see around corners, and sweat the details.
• You're humble, direct, and deeply competent.
• You don't look for credit - you look for outcomes.
• You've been in the arena, and you want to do it again - this time, even better.

• Dedicated Team Members : Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
• Tailwind - SaaS Platform : A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

• Commitment to Excellence : Continuously raising the bar and setting new standards in guest communications and service delivery.
• Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
• Unified Purpose : Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
• Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
• Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

• Being hands-on and visionary
• Staying close to product and customers
• Solving problems directly and creatively
• Working with urgency and ownership

• Played a hands-on operational leadership role in a SaaS or professional services company that grew from $ 0M to 100M+ in revenue (or 10M to 50M ARR).
• Built systems, teams, and processes - not from theory, but by doing .
• Has 6-8+ years in senior operations roles ideally in tech, financial services, or private equity .
• Drove transformational growth - such as transitioning from a services-based to a product-based model , or from sales-led to product-led growth .

• Deep understanding of operational failure points and how to proactively solve them.
• Able to map processes visually, find inefficiencies fast, and design/implement scalable workflows.
• Comfortable connecting tools and platforms (even without direct API work), with a strong systems-thinking mindset.
• Knowledge with tools like HubSpot, Notion, Slack, Greenhouse and project management tools like ClickUp .

• Built KPI dashboards and performance tracking systems across functions.
• Used data to drive team accountability, growth, and improvement.
• Strong analytical skills with experience working with large datasets, performing ROI analysis, and building dashboards via no-code tools.
• Advanced proficiency in Excel , with expertise in financial modeling, budgeting , and forecasting .( We have a financial controller, but we want this role to be data driven)

• Thinks holistically across all operations (HR, CS, Finance Ops, Product, etc.).
• Balances strategic foresight with tactical execution. Gets in the weeds when needed.
• Process-first mindset with high attention to detail, and adaptability in fast-changing environments - understands the role may evolve every 6 months.

• Hired and fired in HR and CS functions.
• Led multi-layered, globally distributed teams with clarity and accountability across time zones and cultures.
• Understands how to motivate, coach , and retain top talent in remote, high-performance environments.

• Communicates clearly and directly - with the CEO, clients, partners, and team.
• Builds strong relationships across departments and at the leadership table.
• Can challenge and align with the founder constructively, always putting the company first.
• Strong written and verbal communication skills, with a track record of aligning stakeholders and driving execution.

• Comfortable operating in a high-growth, fast-paced environment with changing priorities.
• Flexibility to work across time zones and manage remote team dynamics.
• Willingness to spend 2-4 weeks onboarding in-person with the founder (US or Europe).
• This position is a hybrid role - This role follows a flexible hybrid model. To collaborate closely with the founder and other key stakeholders, you'll join us on-site every other week (or several days each week, if preferred). We don't enforce a rigid policy, but regular in-person time is important to the founder and is considered essential for your success in the role.

• You act like an owner , not an employee.
• You move quickly, see around corners, and sweat the details.
• You're humble, direct, and deeply competent.
• You don't look for credit - you look for outcomes.
• You've been in the arena, and you want to do it again - this time, even better.

Head, Underwriting Operations

About the Company

Rapidly growing specialty insurance carrier

Industry
Insurance

Type
Privately Held

About the Role

The Company is in search of a strategic and operationally-minded Head of Service Delivery to lead the underwriting operations. This high-impact leadership role is pivotal in driving excellence across the underwriting lifecycle, from submission intake to post-bind servicing. The successful candidate will be responsible for leading the development and continuous improvement of end-to-end underwriting operations, driving automation, AI adoption, and digital workflow implementation to enhance operational efficiency and service quality. Building scalable processes to support business growth and leading a team of underwriting assistants are also key aspects of the role.

The ideal candidate for this position at the company will have a minimum of 7 years' experience in Property & Casualty underwriting, with a preference for those with a background in the Excess & Surplus market. Proven success in leading operational or call center teams, particularly with a focus on automation, process redesign, and scalable operations, is essential. The role requires a professional with strong business acumen, the confidence to challenge the status quo, and exceptional communication and stakeholder management skills. The Head of Service Delivery will work closely with underwriting and cross-functional teams to identify bottlenecks, re-engineer workflows, and ensure the delivery of service excellence.

Hiring Manager Title
Chief Operations Officer (COO)

Travel Percent
Less than 10%

Functions

• Finance
• Operations