21,772 Head Of Operations Benelux jobs in the United States
Strategic Operations Director
Posted 3 days ago
Job Viewed
Job Description
Key responsibilities include developing and implementing long-term operational strategies, identifying areas for improvement, and implementing best practices in process management, resource allocation, and cost optimization. You will lead cross-functional teams to execute strategic projects, manage key performance indicators (KPIs), and ensure operational alignment with overall business goals. This role requires extensive collaboration with department heads to streamline workflows, enhance productivity, and foster a culture of continuous improvement. You will also be responsible for managing operational budgets, identifying and mitigating risks, and ensuring compliance with relevant regulations.
The ideal candidate will possess an MBA or a Master's degree in Business Administration, Operations Management, or a related field, with a minimum of 8 years of progressive experience in operations management and strategic planning, preferably in a leadership capacity. Demonstrated success in driving operational excellence, managing complex projects, and leading change initiatives is crucial. Strong analytical, problem-solving, and decision-making skills are required, along with excellent leadership and communication abilities. Experience in developing and managing operational budgets and a deep understanding of process improvement methodologies (e.g., Lean, Six Sigma) are highly valued. If you are a strategic thinker with a passion for operational excellence and a proven track record of driving significant business improvements, we encourage you to apply.
Senior Strategic Operations Director
Posted 12 days ago
Job Viewed
Job Description
We are seeking a dynamic and strategic **Senior** **Strategic Operations Director** to support one of our senior executives in leading a high-impact portfolio of initiatives across our Data Sciences, Safety, & Medical Writing (DSSM) organization. This role is ideal for a seasoned operations leader who thrives in complex environments, excels at executive-level communication, and brings a proactive, solutions-oriented mindset.
This individual will serve as a key partner to the executive, helping to drive governance, planning, and execution of strategic initiatives across the business. You will also represent DSSM in cross-functional forums and play a critical role in aligning operational performance with enterprise goals.
**What You'll Do:**
+ Lead planning and coordination of all Senior Leadership Team (SLT) meetings and strategic forums.
+ Support oversight of cross-DSSM strategic initiatives and business objectives.
+ Prepare and align content for Operational Reviews (OR), Management Business Reviews (MBR), and earnings call highlights.
+ Track and report on key operational metrics (e.g., utilization, TMF, CAPA), and partner with leaders to address performance gaps.
+ Manage DSSM communications, SLT Teams site, and executive-level submissions (e.g., People Deal, CEO Awards, IMPACT budgets).
+ Oversee cross-functional processes requiring executive approval.
+ Drive strategic initiatives and resource planning across cross-functional teams.
+ Ensure delivery against key milestones, quality standards, and financial targets.
+ Champion best practices and transformational initiatives across the enterprise.
**What We're Looking For**
+ Bachelor's degree in Life Sciences, Business, or related field (advanced degree preferred).
+ 15+ years of experience in the pharmaceutical, CRO, or related industry, with strong exposure to clinical operations, project management, or business operations.
+ Proven ability to operate at the intersection of strategy and execution, with a track record of delivering results across global, matrixed organizations.
+ Exceptional communication and executive presence; able to distill complex information into clear, actionable insights.
+ Strong analytical and problem-solving skills, with experience managing operational KPIs and business performance metrics.
+ Brings high emotional intelligence and a collaborative, outgoing approach to stakeholder engagement, with strong influencing, negotiation, and leadership skills that inspire teams and drive results.
**Why Join Us?**
This is a rare opportunity to work side-by-side with a senior executive, influence enterprise-level decisions, and help shape the future of a global organization. If you're a strategic thinker with operational depth and a passion for driving impact, we'd love to hear from you.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role, when annualized, is $122,600.00 - $341,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Sr Strategic Operations Director
Posted 13 days ago
Job Viewed
Job Description
Leads the governance of assets, resources, technology, and processes required to support the designated customer portfolio of Assets (defined as compounds in development). In this capacity the individual will additionally seek to provide oversight of all projects as well as lead the operational governance committee.
Essential Functions
+ Lead strategic planning, direction, and support to business/strategic development initiatives for designated customer.
+ Lead member of the strategic Account Management team; responsible for leading key SAM initiatives.
+ Lead member of the Strategic Account Management (SAM) team; responsible for leading key SAM initiatives.
+ Directs the designated customer account globally to provide leadership oversight to customer and IQVIA assigned project teams and lead the development of and adherence by all project teams to an operations manual specific to the designated customer account for all product development projects.
+ Accountable for the development and management against key customer rules of engagement and/or operational norms.
+ Direct the delivery against key metrics, milestones, and contractual obligations for a portfolio of projects to encompass expectation setting and management against quality, time and financial objectives (e.g. project & portfolio margin targets).
+ Serve as the primary operational management contact globally to the designated customer account; responsible for driving and ensuring appropriate communication channels are maintained and key customer expectations transcend the organization and are adhered to across the portfolio of projects.
+ Lead the review of a customer pipeline, opportunities pending, and future customer needs in support of the quarterly development of resource forecasts for delivery to the cost centers providing resources to the designated customer account (e.g. project management, QLAB, Phase I, ECG, data management, clinical operations, biostatistics, etc.).
+ Act as the key relationship manager for designated customer; serve as the primary management holder for a designated customer escalation plan, recommend courses of action regarding client management issues; implement requisite action plans.
+ Serve as a member of the designated customer Operations and Governance Committee(s).
+ Team member responsible for participation in the development and support of customer sales initiatives; activities to include, proposal and budget development, commercial feasibility of potential programs and impact on company operations and goals.
+ Lead, oversee and manage the enterprise to ensure global customer best practices are adhered to by individuals assigned to projects for the designated customer account.
+ Lead, oversee and manage the enterprise to ensure the IQVIA transformational and business practices are adhered to by individuals assigned to projects for the designated customer account.
+ Perform other duties as assigned.
Qualifications
+ Other Degree in Life Science, Business Management, or related field Req
+ 15 years in the pharmaceutical, CRO, or related industry, experience to include clinical operations, CRA, Commercial and /or alternative operational functional (e.g. business development, data management, project management, laboratory, pre-clinical) Req Or
+ Equivalent combination of education, training and experience Req
+ Demonstrated knowledge of contractual obligations and processes and customer accounts.
+ Excellent motivation, team building and leadership skills.
+ Excellent presentation and negotiation skills.
+ Excellent communication skills.
+ Good problem-solving skills.
+ Demonstrated ability to deliver results to the appropriate quality and timeline metrics.
+ Strong influencing and negotiation skills.
+ Excellent customer service skills.
+ Sound judgment and decision-making skills.
+ Strong software and computer skills, including MS Office applications.
+ Ability to establish and maintain effective working relationships with coworkers, managers and clients.
+ 20% travel is required (based on location).
+ To be eligible for this position, you must reside in the same country where the job is located.
#DB-LI1
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role, when annualized, is $122,600.00 - $341,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Strategic Business Operations Director (Boston)
Posted 12 days ago
Job Viewed
Job Description
About Bevi
Bevi is on a mission to transform how beverages are delivered and consumed. Our smart hydration systems eliminate the need for single-use bottles and cansmaking it easy, fun, and sustainable to stay hydrated. As the leader in smart beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect.
About Bevi
Bevi is on a mission to transform how beverages are delivered and consumed. Our smart hydration systems eliminate the need for single-use bottles and cansmaking it easy, fun, and sustainable to stay hydrated. As the leader in smart beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect.
The Role
Bevi is seeking a Strategic Business Operations Director to act as a high-impact internal consultant, partnering closely with the CEO, CFO, and cross-functional leaders to tackle the company's most important strategic questions. You will lead high-priority, project-based work that drives growth, supports investment decisions, and helps prepare Bevi for its next phase of scale.
This role is ideal for someone with strong analytical horsepower, executive presence, and a passion for solving complex problems. You'll bring structure, insight, and action to questions around customer segmentation, market expansion, go-to-market design, and overall business strategywhile helping the team stay ahead of competitive and industry trends.
What You'll Do
- Serve as a trusted thought partner and internal consultant to the CEO, CFO, and other senior leaders across the business
- Lead ad hoc, project-based initiatives focused on growth, scale, and innovationexamples include customer segmentation and rollout strategy, channel and geographic expansion, pricing and packaging, or business model evolution
- Drive competitive and market intelligence to inform Bevi's positioning and identify whitespace opportunities
- Translate customer insights and behavioral data into strategic recommendations in partnership with Product, Sales, Marketing, and Customer Success
- Design and run structured experiments and tests to validate strategic hypotheses, uncover customer insights, and inform prioritization of new initiatives or focus areas
- Support strategic investment decisions by building business cases and defining success metrics
- Prepare executive-ready materials for the CEO and leadership team for Board meetings, strategic planning sessions, and company-wide communications
- Establish strategic frameworks and decision models that enable better, faster, and more informed execution across teams
- Collaborate with Finance and Operations to ensure that strategic priorities are reflected in resource planning and day-to-day execution
Who You Are
- 7-10+ years of experience in top-tier management consulting, corporate strategy, or operating roles in a high-growth company
- Strategic problem solver with strong business acumen and financial fluency
- Exceptional communicator, skilled at distilling complex topics into simple, compelling insights for executive audiences
- Highly collaborative and comfortable navigating cross-functional environments
- Able to operate independently and manage multiple workstreams in a fast-paced, dynamic environment
- Intellectually curious, resourceful, and excited by ambiguous, high-impact challenges
- Passionate about working on a mission-driven team and shaping the future of how people consume beverages
- Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
- 401(k) with company match, and environmentally responsible investment options
- Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc (including sustainability or social justice volunteer events)
- Generous fully paid parental leave for both birth parents and non-birth parents
- Fully employer paid disability and life insurances
- Wellness and fitness reimbursements
- Monthly stipends for cell phone use and commuting costs
- Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi . plus composting and terracycling, too
- Happy hours, team-building events, bagel breakfasts, Hero awards - and more!
- Seniority level Director
- Employment type Full-time
- Job function Finance
- Industries Technology, Information and Internet
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#J-18808-LjbffrStrategic Business Operations Director (Boston)
Posted 12 days ago
Job Viewed
Job Description
About Bevi
Bevi is on a mission to transform how beverages are delivered and consumed. Our smart hydration systems eliminate the need for single-use bottles and cansmaking it easy, fun, and sustainable to stay hydrated. As the leader in smart beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect.
The Role
Bevi is seeking a Strategic Business Operations Director to act as a high-impact internal consultant, partnering closely with the CEO, CFO, and cross-functional leaders to tackle the company's most important strategic questions. You will lead high-priority, project-based work that drives growth, supports investment decisions, and helps prepare Bevi for its next phase of scale.
This role is ideal for someone with strong analytical horsepower, executive presence, and a passion for solving complex problems. You'll bring structure, insight, and action to questions around customer segmentation, market expansion, go-to-market design, and overall business strategywhile helping the team stay ahead of competitive and industry trends.
What You'll Do
- Serve as a trusted thought partner and internal consultant to the CEO, CFO, and other senior leaders across the business
- Lead ad hoc, project-based initiatives focused on growth, scale, and innovationexamples include customer segmentation and rollout strategy, channel and geographic expansion, pricing and packaging, or business model evolution
- Drive competitive and market intelligence to inform Bevi's positioning and identify whitespace opportunities
- Translate customer insights and behavioral data into strategic recommendations in partnership with Product, Sales, Marketing, and Customer Success
- Design and run structured experiments and tests to validate strategic hypotheses, uncover customer insights, and inform prioritization of new initiatives or focus areas
- Support strategic investment decisions by building business cases and defining success metrics
- Prepare executive-ready materials for the CEO and leadership team for Board meetings, strategic planning sessions, and company-wide communications
- Establish strategic frameworks and decision models that enable better, faster, and more informed execution across teams
- Collaborate with Finance and Operations to ensure that strategic priorities are reflected in resource planning and day-to-day execution
Requirements
Who You Are
- 7-10+ years of experience in top-tier management consulting, corporate strategy, or operating roles in a high-growth company
- Strategic problem solver with strong business acumen and financial fluency
- Exceptional communicator, skilled at distilling complex topics into simple, compelling insights for executive audiences
- Highly collaborative and comfortable navigating cross-functional environments
- Able to operate independently and manage multiple workstreams in a fast-paced, dynamic environment
- Intellectually curious, resourceful, and excited by ambiguous, high-impact challenges
- Passionate about working on a mission-driven team and shaping the future of how people consume beverages
Benefits
- Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
- 401(k) with company match, and environmentally responsible investment options
- Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc (including sustainability or social justice volunteer events)
- Generous fully paid parental leave for both birth parents and non-birth parents
- Fully employer paid disability and life insurances
- Wellness and fitness reimbursements
- Monthly stipends for cell phone use and commuting costs
- Onsite snacks, weekly catered lunch, and unlimited Bevi . plus composting and terracycling, too
- Happy hours, team-building events, bagel breakfasts, Hero awards - and more!
We're excited about supporting career growth and would love to be part of your professional journey. We know that talent comes in many forms, and we value individual accomplishments, specialized knowledge, and genuine passion over just checking boxes on a requirements list. If any of our positions interest you, please apply! Our recruiting team will contact you about next steps if we'd like to move forward together.
#J-18808-LjbffrStrategic Operations Manager
Posted 1 day ago
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Job Description
Strategic Operations Manager
Posted 2 days ago
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About the latest Head of operations benelux Jobs in United States !
Strategic Operations Manager
Posted 3 days ago
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Key Responsibilities:
- Develop and implement strategic operational plans to enhance efficiency and productivity.
- Oversee daily operations, ensuring smooth workflow and resource optimization.
- Manage and mentor operational teams, fostering a collaborative and high-performance culture.
- Analyze operational data to identify areas for improvement and cost savings.
- Implement best practices in process management, quality control, and supply chain.
- Collaborate with other departments to ensure alignment of operational activities with business objectives.
- Develop and manage departmental budgets and forecasts.
- Lead and manage key operational projects from conception to completion.
- Monitor and report on key performance indicators (KPIs) to senior management.
- Ensure compliance with all relevant regulations and industry standards.
- Bachelor's degree in Business Administration, Operations Management, or related field.
- Minimum of 5-7 years of progressive experience in operations management.
- Proven ability to develop and execute strategic operational plans.
- Strong leadership, team management, and interpersonal skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in project management and business process improvement methodologies.
- Experience with budgeting, financial forecasting, and performance reporting.
- Exceptional communication and presentation skills.
- Demonstrated ability to drive change and achieve results in a fast-paced environment.
Strategic Operations Lead
Posted 14 days ago
Job Viewed
Job Description
Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients.
Title of Role: Strategic Operations Associate
Location: San Francisco, CA
Company Stage of Funding: Series A
Office Type: Onsite, 5 Days a Week
Salary: $110,000-$80,000 + Equity
Company Description
We're representing a fast-growing, venture-backed startup that's transforming how recruiting operates in the modern world. This company powers top-tier recruiters who place elite talent into companies you know - and does so by treating recruiters as growth partners, not just vendors.
With over 25M in funding and a strong ARR already in the eight figures, this firm is backed by industry legends, including founders of major platforms like Canva, YouTube, and DoorDash. Their mission? To reimagine recruiting for the AI-powered, fractional future - and they're well on their way.
Headquartered in a beautiful loft office in San Francisco's North Beach, they're building a team of highly driven, entrepreneurial operators who want to shape the next generation of hiring infrastructure.
What You Will Do
This role is high-impact and cross-functional - a unique blend of strategic advising, marketplace operations, and growth enablement. You'll work directly with the company's most successful recruiting partners, helping them grow their businesses and deliver results for clients.
Key responsibilities include:
- Strategic Growth (40%) : Act as a trusted partner to high-performing recruiters. You'll provide operational support, strategic insights, and help drive outcomes.
- Marketplace Operations (40%) : Streamline recruiting workflows, remove friction, and build scalable systems that increase efficiency without increasing headcount.
- Platform Expansion (20%) : Onboard and empower new recruiters by showcasing the platform as a revenue-generating, efficiency-driving accelerator.
You could come from several high-performance career paths, but what unites the best candidates is a passion for startups, a bias for action, and a drive to create impact. The ideal candidate will have:
- 1-5 years of experience in:
- Ops or GTM at an early-stage startup, OR
- As an analyst/associate at a venture capital firm, OR
- As a high-achieving new grad from a top school with clear startup exposure
- Exceptional communication, organizational, and problem-solving skills
- A growth mindset and ability to thrive in ambiguity
- A track record of ownership and measurable outcomes
- Experience managing recruiting workflows, marketplace dynamics, or other two-sided platforms
- Knowledge of B2B SaaS or hiring technology
- Prior experience scaling operational systems in a high-growth setting
- Base Salary: 110,000- 180,000
- Equity: Competitive, based on experience
- Visa Sponsorship: Available for exceptional candidates
- Office: In-person in San Francisco (North Beach)
- Additional Benefits:
- Premium medical, dental, and vision insurance
- Free breakfast, lunch, dinner, snacks, and drinks
- Paid transportation, gym membership, and a bike (if you want one)
- Unlimited PTO and global company offsites (past destinations: NY, LA, Seoul, Sydney)
Strategic Operations Analyst
Posted 3 days ago
Job Viewed
Job Description
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
Join the AUP Business Operations & Strategy team to improve operations through data & analytics and operational efficiency projects.
You'll mine operational data for insights, identify patterns and gaps, and turn those insights into targeted improvements to our planning, reporting, and execution processes. This role is ideal for someone who enjoys solving problems with data, partnering across functions, and making an outsized impact through thoughtful process and systems work.
What You'll Do
Data & Analytics
- Analyze data from systems like Jira, project tracking tools, and related databases to surface trends and risks across portfolio and operational planning efforts.
- Identify, validate, and integrate new data sources that strengthen awareness of key business drivers.
- Collaborate with team members to enhance dashboards and reporting tools for better access to resourcing, execution health, strategic alignment, and operational excellence.
- Synthesize complex data into clear, actionable insights for engineering, product, and program management teams.
- Lead projects using data insights to streamline operations through simplifying intake, improving resource tracking, and optimizing reporting.
- Identify challenges or inefficiencies in multi-functional processes and collaborate with team members to co-create solutions.
- Help improve core planning and execution rhythms by contributing to systems, tools, and cadences that support long-term scale.
- Proactively look for ways to reduce overhead and improve transparency across the platform organization.
Experience & Background
- 3-5 years in business operations, analytics, strategy, or consulting-preferably in a SaaS or platform-focused tech company
- BS or equivalent experience in a technical, analytical, or business-related field; MBA or advanced degree is a plus
- Proficiency in tools like Excel, Power BI, SQL, or similar platforms for analyzing and visualizing operational data
- Experience turning unstructured or siloed data into clear, decision-supporting insights
- Comfort working across large, sometimes ambiguous datasets to spot trends or gaps
- Demonstrated ability to identify and drive process improvements that lead to measurable efficiency or clarity gains
- Experience owning or contributing to projects that enhance how organizations plan, implement, or report
- Excellent written and verbal communication skills, with the ability to tailor insights to technical and non-technical audiences alike
- Effective interpersonal skills and at ease working with multi-functional collaborators and senior team members
- A self-starter with a solid sense of ownership and the ability to manage projects independently
- Comfortable navigating evolving priorities in a fast-paced environment
Why Adobe
At Adobe, we're changing the world through digital experiences. Our team sits at the heart of platform operations-working to ensure that Adobe's foundational systems are well-aligned, data-informed, and built to scale. You'll join a team that values curiosity, collaboration, and clear thinking. We're committed to helping you grow and succeed while driving meaningful outcomes for the business.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $79,800 -- $179,400 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call ( .