1,854 Health Information Specialists jobs in the United States

Health Information Analyst, Health Information Services

28560 New Bern, North Carolina CarolinaEast Health System

Posted 6 days ago

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Job Description

Job Summary: Performs functions to support the integrity of the EMR (Electronic Medical Record) for patient care, education, research, and reimbursement.

About CarolinaEast Health System

CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America's Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.

Minimum Requirements:
  • Completion of Health Information Technology, Medical Office program, or equivalent courses in Medical Terminology, Anatomy and Physiology, and/or related experience.
  • Two years of experience in working with health information or related information.
  • Experience with information systems and working with an EMR.
  • Ability to organize, prioritize, and analyze.
  • Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.
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Health Information Technician

43224 Columbus, Ohio InGenesis

Posted 1 day ago

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Health Information Technician

Job Details

Professional Discipline : Admin/Clerical Support

Specialty : Behavioral Health

Employment Type : Full Time

City : Columbus

State : OH

Pay Range :

Job Description:

InGenesis is currently seeking a Health Information Technician to work with our client. In this role, you will perform administrative tasks to keep the offices of physicians, health practitioners, and nursing floors running smoothly.

If you meet the qualifications outlined below, apply today and we'll reach out to answer any questions you may have!

Job Duties:

  • Review, catalog, and check medical reports for completeness.
  • Type health information forms.
  • Compile and type statistical reports.
  • File reports into health information records.
  • Retrieve health information records in the filing system.
  • Record information in logs.
  • Provide information from health information records.
  • Coordinate with other departments concerning health information records procedures.
  • Monitor inventory levels and replenish stock as needed.
  • Perform other duties as assigned.
Minimum Qualifications:
  • High school diploma or equivalent.
  • Experience or coursework related to records management.
  • Experience or coursework in medical terminology.
  • Knowledge of health information technology.
  • Must be computer literate.


EEO Statement:

InGenesis is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We comply with all applicable federal, state, and local employment laws, including recent executive orders, and strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, veteran status, or any other characteristic protected by law.

InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications, merit, and business needs. If you require a reasonable accommodation during the hiring process, please contact us by visiting our website at

To learn more about your rights, please refer to the Know Your Rights: Workplace Discrimination is Illegal poster issued by the U.S. Equal Employment Opportunity Commission (EEOC).

Company Statement:

With decades of experience, InGenesis has grown into one of North America's most trusted Healthcare Services Firms, which includes comprehensive health and workforce solutions. As the industry landscape shifts with new challenges in patient care, quality and compliance requirements, workforce retention, and operational efficiencies, we deliver strategic, data-driven solutions that include redefining workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce solutions. Join us in celebrating the professionals who define the next era of healthcare.
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Health information specialist

California, California Niktor LLC

Posted today

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Overview

11775 Day Shift Location is St. Helena not remote. Schedule is Tuesday-Saturday after training. Must have strong medical record skills be a team player and good communication skills. The department needs HIM specific skill set. Cerner EHR knowledge Scanning- the entire scanning process. Release of Information process and Phys Completion experience. There are a variety of tasks:

1. Chart pick up
2. Scanning must know and understanding scanning functions
3. Answer phones
4. Track and compile data
5. Work with other hosp depts
6. Work with physicians
7. Work Ethic reliable trustworthy kno Location for need is St. Helena:

Located in the metropolitan area of Sacramento the Adventist Health corporate headquarters have been based in Roseville California for more than 40 years. In 2019 we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate innovate and connect.

Whether virtual or on campus Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:
Prepares medical records for scanning efficiency according to established procedures guidelines and productivity standards. Retrieves and files old paper records required for patient care assists with release of information services. Interviews mothers for birth certificate information and enters the information into electronic birth certificate system. Reviews upended transcription queues and releases to PowerChart.

Job Requirements:
Education and Work Experience:
High School Education/GED or equivalent: Preferred
Associates/Technical Degree or equivalent combination of education/related experience: Preferred

  • Essential Functions:

Retrieves and reconciles all medical records from all nursing units and prepares the medical records for efficient scanning. Follows procedures for scanning documents removes difficult to scan documents checks patient record for poor quality and notifies nursing unit of missing records.
Interviews mothers for birth certificate information and enters information into electronic birth certificate system. Sends completed birth certificates to county and processes fetal death certificates responds to customer inquires regarding certificates and updates supervisor on information.
Ensures scanning equipment is in optimal working condition. Scans documents reviews images and verifies quality. Completes scanning process and forwards to Quality Review.
Files paper records and pulls charts for patient care assuring that they are tracked properly in chart tracking software. Retrieves charts from permanent files and off site storage keeps file room neat and assists in purging of records by storage vendor.
Assists physicians with inquires regarding chart deficiencies in accordance with pertinent rules. Conducts chart audits assists in deficiency analysis resolves issues related to dictation responds to inquires for assistance by users of the document imaging software and transcripts.
Performs other job-related duties as assigned.

  • Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore we require that all associates receive all required vaccinations as a condition of employment and annually thereafter where applicable. Medical and religious exemptions may apply.

  • COVID-19 Vaccine (Facility Guideline):Required - Medical/Religious Exemptions Only
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Health Information Associate

58203 Northwood, North Dakota Spectra Health Org

Posted 2 days ago

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Overview

Job title: Health Information Associate at Spectra Health Org. FLSA status: Non-exempt. Reports to: Data Quality Manager.

Summary: The Health Information Associate is a member of the Health Information Management team. They balance records and referrals, ensure health records remain secure and disseminated per policy and federal law, and process and maintain clinical referrals to community partners. They work closely with the Clinical Records Specialist and Clinical Referrals Specialist to provide support to those respective specialties.

Essential Responsibilities
  • Scan, label and attach paper health information to the appropriate health record as received from other health partners.
  • Process requests for information (ROIs) from patients and/or other health partners in accordance with company policy and federal law.
  • Communicate directly with patients regarding health record questions including the status of referrals and other pertinent information.
  • Process, organize, and deliver clinical referrals and related materials.
  • Be able to track and/or locate records and referrals as requested by other staff.
  • Other duties assigned and deemed appropriate by the Data Quality Manager.
Required qualifications
  • High school diploma or equivalent
  • 1 year of experience in a healthcare setting
  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Proficiency with Electronic Medical Records and Microsoft Office
Preferred qualifications
  • Experience with Epic and Dentrix EMRs
  • Knowledge of insurance carriers and medical assistance programs
Physical requirements

The position is primarily desk-based and requires sitting for long periods (up to 8 hours). Periodically, lifting or carrying items up to 20 lbs may be required.

Remote work

The Health Information Associate is not eligible for hybrid or remote work. See HR Policy 1.28 Remote Work for details.

Equal Opportunity

Spectra Health provides job opportunities, salaries and benefits, training, promotions, facilities, and other conditions of employment without discrimination based on race, color, national origin, religion, sex, age, disability, genetic information, or any other characteristic protected by law. Spectra Health does not retaliate against applicants or employees for filing discrimination charges or participating in discrimination investigations or lawsuits.

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Health Information Management

92189 San Diego Country Estates, California County of San Diego

Posted 2 days ago

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Job Description

Salary: $50,523.20 - $2,108.80 AnnuallyLocation : County of San Diego, CAJob Type: Regular - Full timeJob Number: Department: Health & Human Serv AgcyDivision: Behavioral Health ServicesOpening Date: 09/04/2025Closing Date: 9/14/ :59 PM Pacific Job SummaryThe County of San Diego is currently seeking qualified candidates for:HEALTH INFORMATION MANAGEMENT TECHNICIANInterviews will be held the week of October 13, 2025Job offers will be made the week of October 20, 2025 Future Salary Increases ** June 2026 - 4.83% increase to base pay (3.5% Across-the-Board +1.33% Market Increase)** June 2027 - 4.33% increase to base pay (3.0% Across-the-Board + 1.33% Market Increase)THIS POSITION IS ELIGIBLE FOR APPOINTMENT AT STEP 1, 50,523.20 annually. County employees are subject to the County Promotion Rule for step placement in accordance with Comp Ord 1.3.5. Health Information Management Technicians are responsible for receiving, maintaining, and evaluating health information records for technical completeness in accordance with current standards, laws, and regulations. Positions in this class are allocated to an inpatient or outpatient Health Information Management Services (HIMS) section of the County Behavioral Health System, Public Health Vital Records and Statistics Unit, Public Health Services programs in the Health and Human Services Agency, or the Sheriff's Department.Current vacancies are in Behavioral Health Services; however, the eligible list established from this recruitment may be used to fill future vacancies in other departments.Click for a complete job description of the class including minimum qualifications, essential functions, working conditions, etc.HIRING TIMELINE AND DATESThe timeline for this recruitment is outlined below.Job Offer and Background Process begins: the week of October 20, 2025Pre-employment Medical Screening: Approximately 3 days following successful background investigation results.Anticipated Start Date: Start date will be based upon successful completion of medical screening or other mutually agreed upon date. If you are not selected for this interview process, you may have the opportunity to compete for future vacancies.REQUIRED EDUCATION AND/OR EXPERIENCE1. Two (2) years of recent experience as a Health Information Management Clerk with the County of San Diego, or equivalent clerical experience working in a medical records department in a vital records and statistics unit, detention, medical clinic, funeral or mortuary facility, hospital, behavioral health or skilled nursing facility, evaluating vital or patient health information for technical completeness in accordance with current standards, laws and regulations; OR,2. One (1) year of recent experience as described above AND completion of at least one year in a Health Information Management Technology academic program or certification as a Certified Healthcare Technology Specialist (CHTS) from the American Health Information Management Association; OR,3. Associates degree from an accredited U.S. college or university, or a certified foreign studies equivalency in Health Information Management Technology; OR,4. Current Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certificate from the American Health Information Management Association.Note: Recent experience is defined as "within the last three (3) years."The Department of Human Resources removes personally identifiable information from all recruitments. This practice, called Blind Applicant Screening, hides a candidate's personal information that could influence or bias a hiring decision. Personal information includes name, phone number, address, gender, age and race. This process helps contribute to a fair and equitable selection process leading to a more diverse and inclusive workforce. The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application. Resumes will not be accepted in lieu of the application Work History and/or supplemental questionnaire.CONDITION OF EMPLOYMENTAs part of the County of San Diego's pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position. Current County employees may be excluded from this process. EVALUATIONQualified applicants will be placed on a six (6) month employment list based on information provided on the employment application and supplemental questionnaire. All required documents must be submitted immediately with your application in order to determine your eligibility to compete. Please ensure all information is complete and accurate as the responses you provide on the supplemental application form will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying. Note: Reasonable accommodation may be made to enable a qualified individual with a disability to perform the essential functions of a job, on a case-by-case basis.As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans. Veteran's Preference PolicyThe County of San Diego offerspreferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego. Military Skills Translator Do you need assistance translating your military experience into civilian experience? This tool can help!The County of San Diego and its employees embrace the vision of a just, sustainable, and resilient future for all. Our values include integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Click here for more information on our as well as our commitment to serve everyone, to build a that will create a County that works for all. Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset, and our customers are our number one priority.Click here to see the Non-Management Benefits Summary (NMG-NHS)01 Please ensure that you include details regarding your duties and your assigned roles in the work history section of the application to support your responses to the questions below. Please note that if you are invited to a selection interview(s) by a department, your responses to the following questions may be subject to verification.Do you understand this information? Yes No 02 Do you have two (2) years of recent experience as a Health Information Management Clerk with the County of San Diego? Yes No 03 Do you have two (2) years of recent clerical experience equivalent to the County of San Diego's Health Information Management Clerk working in a medical records department in a vital records and statistics unit, detention, medical clinic, funeral or mortuary facility, hospital, behavioral health or skilled nursing facility, evaluating vital or patient health information for technical completeness in accordance with current standards, laws and regulations?Note: Recent experience is defined as within the last three (3) years. Yes No 04 Do you have one (1) year of recent experience as described above AND completion of at least one (1) year in a Health Information Management Technology academic program or certification as a Certified Healthcare Technology Specialist (CHTS) from the American Health Information Management Association?Note: In order for your coursework/certification to be considered, please attach a copy of your transcripts and/or certificate to your application. Yes No 05 Where did you gain the experience indicated above? Vital records and statistics unit Detention facility Medical clinic Funeral or mortuary facility Hospital Behavioral health or skilled nursing facility Other (list in following question) I do not have this experience 06 Please describe your experience evaluating vital or patient health information for technical completeness. Please indicate "N/A" if you do not have experience in this area. 07 Do you possess an Associates degree from an accredited U.S. college university, or a certified foreign studies equivalency, in Health Information Management Technology?Note: In order for your education to be considered, please attach a copy of your final transcript, diploma, or foreign equivalency report to your application. Yes No 08 Do you possess a current Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certificate from the American Health Information Management Association?Note: In order for your certification to be considered, please attach a copy of your certificate to your application. Yes No 09 Please indicate if you have recent work experience in any of the following areas. Select all that apply. Maintaining vital or medical records that are confidential in nature Coding and abstracting ICD-10 CM codes Knowledge of medical terminology Processing release of information requests Registries (birth/death/disease) None of the above 10 Please provide a brief description of your experience in each of the areas checked above.Please indicate "N/A" if you do not have experience in these areas. 11 Please indicate if you have recent work experience using any of the following Electronic Medical Records (EMR) systems or similar health related computer system. Select all that apply.Note: A performance test may be conducted to verify your proficiency. Epic GE Centricity Cerner PowerChart Allscripts eClinical Works Meditech Other None of the above 12 If you selected "Other" above, please list below: 13 Please list the EMR functions used in the systems identified above. Select all that apply. Print/save the record for releases Edit patient demographics Process duplicate medical record numbers Analyze the record for deficiencies Abstract data Scan paper records into EMR None of the above 14 Please indicate if you have recent coursework or certification in any of the following areas:Note: In order for your coursework/certification to be considered, please attach a copy of your transcripts and/or certificate to your application. Medical Terminology ICD-10 codes None of the above 15 In your work experience, how often did you perform customer service with the public? Daily Weekly Rarely Never 16 Please describe your customer service experience. Please indicate "N/A" if you do not have experience in this area. 17 In your work experience, how often did you respond to legal requests for medical records? Daily Weekly Rarely Never 18 Please describe your experience responding to legal requests for medical records.Please indicate "N/A" if you do not have experience in this area. 19 In your work experience, how often did you respond to court orders? Daily Weekly Rarely Never 20 Please describe your experience responding to court orders.Please indicate "N/A" if you do not have experience in this area. 21 Please indicate if you have recent work experience using any of the following Microsoft Office programs. Select all that apply. Note: A performance test may be conducted to verify your proficiency. Microsoft Excel Microsoft Word Microsoft PowerPoint Microsoft Outlook Microsoft Access None of the above 22 Please indicate if you have recent work experience using any of the following Medical or Public Health Records Systems. Select all that apply. Note: A performance test may be conducted to verify your proficiency. Electronic Death Registration System (EDRS) Electronic Birth Registration System (EBRS) Fetal Death Records System (FDRS) None of the above 23 Where did you hear about this job opportunity? San Diego County website Governmentjobs.com Veteran Outreach / FFSC Southern California American Indian Resource Center (SCAIR) Mana de San Diego Family, Neighbors, Friends County Employee Resources Group College/University Career Site County Social Media San Diego Voice & Viewpoint Indeed.com Other 24 If you selected "other" above, please tell us how you first heard about this job opportunity.Please indicate "N/A" if not applicable. Required Question

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Health Information Specialist

49014 Battle Creek, Michigan Grace Health

Posted 2 days ago

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Grace Health is looking for a customer service-minded individual to work full-time in the Medical Records Department. We offer a great benefits package, and many otherperks include no nights or weekend work.BenefitsMedical, Dental, Vision, life, and disability insurance401k match8 paid holidaysEmployee Wellness program focusing on physical, mental, and financial wellnessWHAT YOU WILL DO:(This list may not be all inclusive.)Scans, indexes, and distributes patients' health records and documentation via Electronic Health Records (EHR), and Electronic Dental Records (EDR) systems or by paper.Analyzes incoming electronic and written communications to determine appropriate routing of information. in accordance with established policies and procedures.Handles requests for incoming and outgoing release of medical information according to legislative requirements and policy and procedures.Responds to requests from outside entities for the purpose of auditing or legal proceedings.Coordinates tracking, distribution, and completion of forms regarding patient health information. This includes completing sections of forms not requiring provider review or decision making and preparing forms for provider review and approval. Makes patient contact to obtain authorization for requests of information and sends completed forms to the requested destination.Provides excellent customer service via verbal, written and electronic communication to patients, internal customers, vendors, payers, and healthcare organizations in accordance with established policies and procedures.Reconciliation and order matching for messages and results received electronically.Maintain the integrity of the master patient list and patient medical records.Utilize technologies to analyze, report, and improve patient access to information.Documents activities in patient charts.Although each position has its own unique duties and responsibilities, please refer to the policy on Job Descriptions for details that apply to every position.WHAT WE ARE LOOKING FOR: High school diploma or GED required. Minimum of one year of medical records, health information, healthcare experience preferred. Medical terminology knowledge preferred

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Health Information Specialist

54401 Wausau, Wisconsin North Central Health Care

Posted 2 days ago

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Job Description

The Health Information Specialist Opportunity:The Health Information Specialist is responsible for ensuring the accurate and timely scanning and maintenance of patient charts, supporting quality reporting, and assisting with release of information (ROI) requests. This position is also responsible for providing customer care to clients, patients, staff, and external parties while adhering to North Central Health Care policies and procedures. This role is essential in maintaining the integrity and accessibility of health records within the organization.Compensation and Benefits:The starting pay range for this role is $19.16 to $0.86 for an HIS 1 and 21.47 to 23.37 for an HIS 2, based on education and experience.This job is full-time and in person.PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, employee assistance program, newly updated facility, and more.As a full-time employee of NCHC, you would be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.95% and NCHC will match this at 100% each pay period!What Qualifies You:Minimum Qualifications:Health Information Specialist I = High School Diploma/GED.Health Information Specialist II = Associate's DegreeOne or more years of experience working in a healthcare or behavioral health setting.Prior customer service or medical office experience.Proficiency in Microsoft Office programs.Attention to detail.Ability to communicate and work well with team members.Preferred Qualifications:Knowledge of health information management principles.Certification as a Registered Health Information Technician (RHIT) or equivalent.One or more years of experience in a healthcare setting or behavioral health setting.Knowledge of medical terminology and clinical workflows.Familiarity with HIPAA regulations.What a Health Information Specialist does at NCHC: Maintain regular on-site attendance with minimal or no tardiness.Complete any company assigned learning modules by designated deadlines.Adapt to dynamic and changing workflows.Pay close attention to detail.Manage time effectively and work in a high-volume environment.Work both independently and as part of a team with minimal supervision.Handle incoming and outgoing calls, faxes, emails, and other communications.Remain calm in stressful situations.Conduct compliant record retention and destruction processes.Scan and accurately index patient documents into the electronic health record (EHR).Perform audits of patient records to ensure completeness and accuracy.Correct any discrepancies or errors in patient records.Assist in compiling data for quality reporting and performance improvement initiatives.Adherent to organizational policies and procedures related to health information management.Ensure the confidentiality and security of protected health information (PHI).Verify authorizations and ensure the accurate and timely release of patient information as per organizational and regulatory requirements. Provide courteous and efficient services to clients, patients, staff, and external parties.Work collaboratively with other HIM staff and healthcare professionals.Participate in department meetings and contribute to continuous improvement efforts, including ongoing training and development opportunities. Stay updated on changes in regulations and best practices in health information management.Maintain understanding of HIPAA, Joint Commission, state/federal regulations, and NCHC policies and procedures.Perform other duties as assigned by the HIM Manager.About North Central Health Care:Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs approximately 775 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at to learn more.In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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HEALTH INFORMATION ASSOCIATE

62777 Springfield, Illinois State of Illinois

Posted 2 days ago

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The Division of Behavioral Health and Recovery is seeking to hire a Health Information Associate for the Elizabeth Packard Mental Health Center located in Springfield, Illinois to plan, organize, prepare and maintain statistical and medical reports i Behavioral Health, Associate, Information, Health, Mental Health, Healthcare, Reports

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Health Information Specialist

77246 Houston, Texas MD Anderson Cancer Center

Posted 2 days ago

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Health Information Specialist

Serves as front-line customer service agent for referring physicians and consumers who contact MDAnderson for referral, service or cancer and resource information. The Health Information Specialist serves customers (general public, medical professionals, current and prospective patients) through telephone, mail and online communication channels by providing accurate and timely information. Must demonstrate consistently strong communication and interviewing skills and knowledge of cancer and MDAnderson services and resources. Participates in initial and continuing education programs to reach required levels of the PDM. Adheres to MDAnderson and askMDAnderson policies and procedures.

Provide service to our stakeholders including patients, caregivers, colleagues and each other, in a safe courteous, accountable, efficient and innovative manner to include:

  • Safety: Provide an environment of well-being for patients, their families and our other stake-holders.
  • Courtesy: Create a positive, compassionate, individual experience through communication and teamwork by addressing the needs, wants, stereotypes and emotions of each person.
  • Accountability: Apply expertise and commit to the highest level of service and accept responsibility for the result
  • Efficiency: Deliver seamless operation of systems and processes in a timely manner.
  • Innovation: Advance knowledge and patient care in a solution-oriented environment that is conducive to learning and encourages acceptance of new research, techniques and technologies.

Consumer Inquiries

  • Serves up to 40 hours/week, responding to consumer inquiries about all aspects of cancer and MDAnderson. Provides timely, accurate responses to consumer inquiries regarding MDAnderson programs and services, using approved resources, as needed (calls, emails, in-basket messages, faxes, work queue referrals, NRC calls). Consistently meets program standards in all communications.
  • Helps customers understand, navigate and/or initiate the MDAnderson referral process.
  • Uses comprehensive communication and interviewing skills to respond to information requests. Responds with accuracy and in accordance with all askMDAnderson and MDAnderson policies and procedures.
  • Utilizes standard medical, legal disclaimers to ensure appropriate interpretation of professional role.
  • Translates technical information to language/literacy level of each customer and uses active listening skills to verify understanding.
  • Participates fully in all customer service data collection and management processes, using standard or customized software with proficiency and accuracy.
  • Renders timely, accurate call and e-mail follow-up to all consumers, consistently meeting program standards.
  • Handles inquiries from difficult, challenging customers using effective communication skills to reduce anxiety and de-escalate customer frustration.
  • Conducts follow-up procedures as needed to assess customer satisfaction. Provides appropriate documentation on such materials.

Knowledge Acquisition and Management

  • Acquires and competently demonstrates core knowledge of cancer and MD Anderson resources and practices, efficiently utilizing internal databases and approved resources.
  • Takes and passes initial certification assessment with a 90% score after successful completion of training.
  • Participates actively in all required continuing education requirements and demonstrates mastery and retention of content.
  • Masters use of computer and telephony equipment and software.
  • Reads new materials and information daily and integrates new knowledge into program operations.
  • Identifies program resource gaps and independently conducts research to address needs.
  • Uses experience and resource knowledge to proactively help colleagues respond to difficult inquiries.
  • Assists in new employee training as needed.
  • Uses telephone-system-generated data to assess personal work performance, practices and customer service issues. Adopts departmental standards as performance achievement goals.

Customer Service and Quality Assurance

  • Assesses the information needs of each caller by using active listening and interviewing skills.
  • Tailors appropriate response to each customer's individual needs.
  • Verifies that caller understands the information provided and ensures caller satisfaction before terminating call.
  • Contributes to total program quality assurance measures; incorporates new information or procedures into practice as adopted by the program.
  • Provides quality control review of all call and e-mail documentation, data and mail-out materials requirements.
  • Participates in periodic monitoring of customer inquiries. Utilizes performance feedback to refine quality of service provided.
  • Actively identifies new processes that could help improve quality and customer service. Communicates to caller in a reassuring and non-defensive manner.
  • Utilizes performance feedback by supervisor to refine quality of service provided.

Other Duties As Assigned

Institutional Core Values

Caring: By our words and actions we create a caring environment for everyone.

  • We are sensitive to the concerns of our patients and co-workers
  • We are respectful and courteous to each other at all times.
  • We promote and reward teamwork and inclusiveness.

Integrity: We work together to merit the trust of our colleagues and those we serve.

  • We hold ourselves, and each other, accountable for practicing our values.
  • We communicate frequently, honestly, openly.
  • By our actions, we create an environment of trust.

Discovery: We embrace creativity and seek new knowledge.

  • We help each other identify and solve problems.
  • We seek personal growth and enable others to do so.
  • We encourage learning, creativity and new ideas.

Safety: We provide a safe environment physically and psychologically for our patients, for our colleagues and for our community.

  • We create a sense of security and empowerment and are committed to keeping one another free from harm.
  • We embrace a framework and best practices for the highest quality of care and service.
  • We inspire trust by modeling excellence in our work and acceptance of each person's contributions.
  • Stewardship: We protect and preserve our institutional reputation and the precious resources people, time, financial and environmental entrusted to us.

    • We prioritize the health and well-being of each other.
    • We act responsibly to safeguard the institution's finances.
    • We ensure the proper care and use of time, data, materials, equipment and property afforded to us.

    Supervision

    Received: Direct supervision from the Supervisor and Manager, Health Information Services, askMDAnderson

    Education

    Required: Bachelor's degree in Health, Social Science, Psychology, Nursing, Education, or related similar field

    Preferred: None

    Experience

    Required: One year of experience in health care, social services, help line, counseling or teaching.

    Preferred: Two or more years of experience in healthcare, social sciences, telephone help line, counseling or customer service role. To include use of computers for data entry, research, and email correspondence. Knowledge of medical terminology, interviewing techniques, or coordinating or planning programs Must be proficient in Microsoft Word and use of Internet research skills.

    Working Conditions

    This position requires:

    Working in Remote Environment

    No Yes

    Working in Patient Care Unit (e.g. Nursing unit; outpatient clinic)

    No Yes

    Exposure to human/animal blood, body fluids, or tissues

    No Yes

    Exposure to harmful chemicals

    No Yes

    Exposure to radiation

    No Yes

    Exposure to animals

    No Yes

    Physical Demands

    Indicate the time required to do each of the following physical demands:

    Time Spent

    Never

    0%

    Occasionally

    1-33%

    Frequently

    34-66%
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Health Information Specialist

48197 Ypsilanti, Michigan Trinity Health

Posted 3 days ago

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Job Description

Employment Type

Full time

Description

Responsible for coding inpatient and/or outpatient healthcare records by assigning the appropriate ICD classification and/or CPT codes for all valid diagnoses and procedures. This information is used to determine MS-DRGs (Medicare Severity Diagnostic Related Groups) or APC's (Ambulatory Payment Classification) for data quantitative analysis, quality research and claim submission.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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