What Health Insurance Jobs are in the United States?

**Category :** **Customer Service/Support**
**This position will be located on-site in Port St. Lucie, Florida.**
**As a Licensed Insurance Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.**
**Application Deadline: Applications will be accepted on an ongoing basis until all positions are filled.**
**To apply, click "Apply Now" in the job posting or visit the TP Careers site,** ** ( .**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include**
**TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.**
**We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.**
**We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.**
**Your Career Starts Here**
**Join us in transforming the digital business landscape. At TP, we blend cutting-edge high-tech solutions with an essential high-touch human connection. You will be a vital part of a team that empowers global companies to quickly adapt and deliver exceptional experiences.**
**Your potential for growth here is limitless. We are committed to fostering career advancement, as proven by the journey of our Chief Executive Officer Americas, who started as an agent and rose to the highest levels of the company. At TP, we provide the platform; your ambition sets the limit.**
**We also welcome applications from active-duty service members, veterans, and military families. Please mention your service to the recruiter!**
**Equal Opportunity Employer**
**TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
**If you require reasonable accommodation during the application process, please contact us at or contact us here ( . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.**
**Your Responsibilities**
**As a Licensed Insurance Representative,** **your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.**
+ **Handle and carefully respond to all inbound and outbound customer inquiries**
+ **Provide excellent customer service through active listening**
+ **Work with confidential customer information and treat it sensitively**
+ **Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding**
+ **Appropriately communicate with customers, exercising retention efforts if needed**
+ **Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan**
+ **Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **Possess home state Life & Health, or Health Insurance License.**
+ **Able to work on site at Port St Lucie Florida location (not a work-at-home position)**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**

Description
REMOTE Medicare TeleSales SHIFT: Monday - Friday between hours of 8am - 5:30, with some weekends. QUALIFICATIONS: Current Health Insurance license required - any state; NY appointment required or must be obtained within 30 days of offer and maintained as a condition of continued employment in the role. Summary: Responsible for enrolling Medicare Members telephonically into the Medicare plan and for providing superior telephonic sales service for prospective Medicare members. Educate prospective/current members on Medicare products, benefits, enrollment rules and next steps in a clear and compliant manner. Principal Accountabilities: Conduct telephonic sales presentations and enrollments in accordance with CMS requirements, state regulations and internal compliance standards. Assess customer needs, answer questions accurately and recommend appropriate plan options based on eligibility and coverage requirements. Document all member interactions, enrollment activity and follow up actions accurately in departmental systems and required platforms. Maintain current knowledge of Medicare products, benefits, promotional campaigns, scripts, systems, and policy updates. Support a positive customer experience by demonstrating professionalism, empathy, active listening and timely follow through. Collaborate with Sales, Marketing, Product Management and operational teams to identify member concerns, process issues and improvement opportunities. Meet established productivity, quality, compliance and customer service expectations. Perform other duties and special projects as directed, assigned, or required. TECHNICAL KNOWLEDGE, EXPERIENCE, SKILL REQUIREMENTS: Must have Health Insurance License, preferably in NY Medicare Advantage Plan knowledge and experience administering AHIP At least 1 year of previous industry related experience in the area of marketing, sales or client services preferred. Familiarity with operation including claim, customer service billing and enrollment preferred.
Skills
AHIP, Life & Health, Life and Health, Insurance Rep, Medicare, Medicare Advantage, Member Service, Benefit Counselor, Health Insurance, Health Insurance Sales Agent, Call center, Customer service, Customer support, Customer service oriented
Top Skills Details
AHIP,Life & Health,Life and Health,Insurance Rep,Medicare,Medicare Advantage,Member Service,Benefit Counselor,Health Insurance,Health Insurance Sales Agent
Additional Skills & Qualifications
2 - 3+ years of sales, telesales, call center or customer service experience, preferably in healthcare or Medicare (Required) Additional years of related experience may be considered in lieu of degree (Required) Working knowledge of Medicare products, CMS regulations, enrollment guidelines, compliant sales practices (Required) Strong communication skills (verbal, written, interpersonal); ability to explain complex information in a clear, customer friendly manner to all audiences (Required) Demonstrated ability to manage a high volume of calls while maintaining accuracy, professionalism and service quality (Required) Proficiency with MS Office and experience working in automated systems, CRM platforms or enrollment tools (Required) Strong organizational, time management, analytical and problem-solving skills (Required) Ability to exercise sound judgement, maintain confidentiality, and handle sensitive member information appropriate (Required) Bilingual skills, Spanish (Preferred)
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Miami, FL.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 27, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

**Category :** **Training**
**Application Deadline:** **Ongoing until positions are filled.**
**to apply, please visit the TP Careers site at** ** **.**
**About TP**
**TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.**
**Benefits of working with TP include**
**TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.**
**We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.**
**We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.**
**Career Growth and Culture**
**At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.**
**TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.**
**Equal Opportunity Employer**
**TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
**If you require reasonable accommodation during the application process, please contact us at or contact us here ( . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.**
**Contract ends December 7,2026.**
**Your Responsibilities**
+ **Coordinate new hire, progression and enhancement training**
+ **Train new and existing employees on client projects emphasizing customer confidentiality and security**
+ **Develop non-classroom communication and training materials**
+ **Assess individual participant and class performance**
+ **Participate in minor client interaction including effective curriculum feedback and client visits**
+ **Demonstrate the highest standards of ethical and professional conduct in dealing with new employees**
+ **Thrive as a team player in a fast paced, high energy, change oriented environment**
+ **Ensure all policies and procedures are adhered to including Security, HR, Operations, etc. **
+ **Perform other related duties and assignments as required and assigned by supervisor or manager**
**Qualifications**
+ **At least one year of experience in call center leadership or training within a fast-paced, client-centric setting**
+ **Minimum of six months engaged in customer service roles**
+ **Capable of managing high-pressure situations, scheduling, and ensuring the output of others meets deadlines**
+ **Possesses robust abilities in organization, administration, guidance, and managing time effectively**
+ **Displays proactive responsibility for assignments and consistent execution to reach targeted outcomes**
+ **Exhibits a sharp focus on precision and takes the lead on necessary actions**
+ **Maintains high energy and poise when delivering presentations to extensive audiences**
+ **Shows composure and adaptability when educating diverse groups of students**
+ **Expertise in identifying the rationale and methodology for fulfilling responsibilities efficiently**
+ **Demonstrated history of navigating unforeseen challenges through analytical reasoning**
+ **Superior proficiency in both oral and written communication**
+ **Background in creating educational programs or instructional design is highly valued**
+ **Flexibility to adapt to various work hours as required by operational demands**
+ **University degree is preferred; comparable professional history will be considered**
+ **Possession of a high school credential or its equivalent is mandatory**
+ **Successful completion of drug screening and background verification is a requirement**
**Required Skills**
**BEST Skills**
**Process Excellence**
**Collaboration**
**Communication**
**Emotional Intelligence**
**Open-Mindedness**
**Critical Thinking**
**Solution Orientation**
**Entrepreneurship**
**AI Proficiency**
**Data Literacy**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**

**Category :** **Client Operations**
**Application Deadline:** **Ongoing until positions are filled.**
**to apply, please visit the TP Careers site at** ** **.**
**About TP**
**TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.**
**Purpose of Position:**
**A TPUSA Program designed to temporarily promote leaders within the Customer Experience (CX) department based on a client need to increase employee satisfaction, provide career growth potential with mentorship, and build a bench strength of new leaders. During the time within a Flex role, you will d** **evelop, implement, assess, and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures.** **Upon the completion of the assignment, you will return to your original role, prepared to embark on new career opportunities that become available in the future.**
**Contract ends December 7,2026.**
**Benefits of working with TP include**
**TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.**
**We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.**
**We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.**
**Career Growth and Culture**
**At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.**
**TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.**
**Equal Opportunity Employer**
**TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
**If you require reasonable accommodation during the application process, please contact us at or contact us here ( . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.**
**Your Responsibilities**
+ **Guarantee that all daily operational targets, including service levels, quality standards, and scheduling compliance, are consistently achieved or surpassed.**
+ **Dedicate approximately 80% of your time to the mentorship and professional development of agents to enhance their overall delivery.**
+ **Foster a workplace culture that balances high levels of accountability with an energetic and enthusiastic atmosphere.**
+ **Exhibit proactive leadership by designing and implementing strategic plans aimed at boosting individual and team performance.**
+ **Manage corrective actions and provide necessary coaching to address behavioral or performance gaps as required.**
+ **Facilitate professional dialogue regarding performance outcomes with both internal stakeholders and client representatives.**
+ **Execute additional responsibilities and special projects as designated by leadership to support departmental goals.**
+ **Maintain strict compliance with all corporate guidelines, specifically regarding HR and security, and report any variances to management.**
+ **Possess the readiness to handle inbound calls directly should operational requirements necessitate additional support.**
**Qualifications**
+ **Possess a minimum of twelve months of professional experience in a supervisory capacity.**
+ **Hold a valid and currently active healthcare license.**
+ **Exhibit the flexibility to fulfill eight-hour shifts scheduled between 8 AM and 9 PM EST, Monday through Saturday, as determined by client requirements.**
+ **A university degree is highly valued, though equivalent professional background will be considered.**
+ **Capable of maintaining high productivity under pressure while managing deadlines and directing team outcomes.**
+ **Demonstrate robust capabilities in organization, administration, leadership, and efficient time management.**
+ **Take personal accountability for assigned tasks, ensuring thorough follow-through to achieve desired business objectives.**
+ **Maintain a consistent and sharp focus on intricate operational details.**
+ **Proficient in analyzing task methodologies and executing them with maximum effectiveness.**
+ **Proven track record of resolving unforeseen challenges through logical and strategic problem-solving.**
+ **Ability to maintain a typing proficiency of at least 25 words per minute.**
+ **Mastery of professional communication, both written and oral, aligned with North American corporate standards.**
+ **Maintain full availability to accommodate shifting schedules as dictated by organizational priorities.**
+ **A high school diploma or equivalent GED certificate is required.**
+ **Demonstrate an exemplary and reliable history of workplace attendance.**
+ **Successfully complete all required background evaluations, including drug screenings and financial credit assessments.**
**Required Skills**
**BEST Skills**
**Process Excellence**
**Collaboration**
**Communication**
**Emotional Intelligence**
**Open-Mindedness**
**Critical Thinking**
**Solution Orientation**
**Entrepreneurship**
**AI Proficiency**
**Data Literacy**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**

**Category :** **Client Operations**
**Application Deadline:** **Ongoing until positions are filled.**
**to apply, please visit the TP Careers site at** ** **.**
**About TP**
**TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.**
**Benefits of working with TP include**
**TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.**
**We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.**
**We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.**
**Career Growth and Culture**
**At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.**
**TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.**
**Equal Opportunity Employer**
**TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
**If you require reasonable accommodation during the application process, please contact us at or contact us here ( . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.**
**Purpose of Position:**
**A TPUSA Program designed to temporarily promote leaders within the Customer Experience (CX) department based on a client need to increase employee satisfaction, provide career growth potential with mentorship, and build a bench strength of new leaders. During the time within a Flex role, you will d** **evelop, implement, assess, and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures.** **Upon the completion of the assignment, you will return to your original role, prepared to embark on new career opportunities that become available in the future.**
**Contract ends December 7,2026.**
**Your Responsibilities**
+ **New-hire Supervisors not immediately required to supervise are expected to provide support to learners and production Agents/Representatives.**
+ **Analyze daily reporting to identify areas of opportunity and managing their day-to-day focus on coaching to these opportunities.**
+ **Manage the day-to-day activities of Agents/Representatives.**
+ **Effectively direct and utilize the site coaches to drive sales performance improvement within the site.**
+ **Coach and update Agents/Representatives via call calibrations, one on ones, huddles, team meetings, etc.**
+ **Drive high-performance sales, compliance and consumer experience standards and outcomes.**
+ **Actively monitoring agents via Live listen.**
+ **Recommend changes when necessary.**
+ **Assist in implementation of new processes.**
+ **Direct Coaches activities to drive positive performance within the team.**
+ **Update team stat boards on an hourly basis.**
+ **Guarantee that all daily operational targets, including service levels, quality standards, and scheduling compliance, are consistently achieved or surpassed.**
+ **Dedicate approximately 80% of your time to the mentorship and professional development of agents to enhance their overall delivery.**
+ **Foster a workplace culture that balances high levels of accountability with an energetic and enthusiastic atmosphere.**
+ **Exhibit proactive leadership by designing and implementing strategic plans aimed at boosting individual and team performance.**
+ **Manage corrective actions and provide necessary coaching to address behavioral or performance gaps as required.**
+ **Facilitate professional dialogue regarding performance outcomes with both internal stakeholders and client representatives.**
+ **Execute additional responsibilities and special projects as designated by leadership to support departmental goals.**
+ **Maintain strict compliance with all corporate guidelines, specifically regarding HR and security, and report any variances to management.**
+ **Possess the readiness to handle inbound calls directly should operational requirements necessitate additional support.**
**Qualifications**
+ **Previous experience in Medicare & Retirement role.**
+ **Consultative sales model.**
+ **Possess a minimum of twelve months of professional experience in a supervisory capacity.**
+ **Hold a valid and currently active healthcare license.**
+ **Exhibit the flexibility to fulfill eight-hour shifts scheduled between 7 AM and 7 PM EST, Monday through Friday, as determined by client requirements.**
+ **A university degree is highly valued, though equivalent professional background will be considered.**
+ **Capable of maintaining high productivity under pressure while managing deadlines and directing team outcomes.**
+ **Demonstrate robust capabilities in organization, administration, leadership, and efficient time management.**
+ **Take personal accountability for assigned tasks, ensuring thorough follow-through to achieve desired business objectives.**
+ **Maintain a consistent and sharp focus on intricate operational details.**
+ **Proficient in analyzing task methodologies and executing them with maximum effectiveness.**
+ **Proven track record of resolving unforeseen challenges through logical and strategic problem-solving.**
+ **Ability to maintain a typing proficiency of at least 25 words per minute.**
+ **Mastery of professional communication, both written and oral, aligned with North American corporate standards.**
+ **Maintain full availability to accommodate shifting schedules as dictated by organizational priorities.**
+ **A high school diploma or equivalent GED certificate is required.**
+ **Demonstrate an exemplary and reliable history of workplace attendance.**
+ **Successfully complete all required background evaluations, including drug screenings and financial credit assessments.**
**Skill Set**
+ **Previous leadership experience preferred.**
+ **Demonstrated ability to support a call center team.**
+ **Ability to adapt quickly to change.**
+ **Eagerness to help people.**
+ **Values accountability.**
+ **Ability to teach and coach to improve sales performance.**
+ **Self-motivated and has ability to motivate a team to success.**
+ **Ability to analyze reporting to identify area's of opportunity to focus on to improve performance in a brick and mortar and/or remote environment.**
+ **Values competition.**
+ **High energy.**
+ **Working knowledge of Agent/Representative role in order to support their team.**
**Required Skills**
**BEST Skills**
**Process Excellence**
**Collaboration**
**Communication**
**Emotional Intelligence**
**Open-Mindedness**
**Critical Thinking**
**Solution Orientation**
**Entrepreneurship**
**AI Proficiency**
**Data Literacy**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**

Description

Who We Are

Founded in 1999, Quantum Health is an independent healthcare navigation organization headquartered in Central Ohio. We believe no one should have to navigate the complexity of healthcare alone. Our mission is to make healthcare simpler and more effective for our members. We are a big-hearted, tech-savvy team committed to ensuring our members get the care they need at the most affordable cost—we call ourselves Healthcare Warriors®.

With more than 2,000 employees and counting, we are committed to building diverse and inclusive teams. If you're excited about this role, we encourage you to apply—even if you don’t meet every requirement.

At a Glance

• Hiring Classes: Next hiring classes scheduled for August 2026+
• Location: Onsite at our Dublin, OH campus, eligible for hybrid flexibility*
• Starting Pay: $19 per hour
• Schedule: Full time position, 40 hours/week, Monday – Friday, no weekends
• Available Shifts: 10:00am- 7:00pm; 10:30am-7:30pm; 11am-8pm; 11:30am-8:30pm; 12pm-9pm; 12:30pm-9:30pm; 1pm-10pm
• Shift Differential: +$0.50 per hour (11:00am-8:30pm EST); +$1.50 per hour (12:00pm-10:00pm EST)

The Impact You’ll Make

As a Patient Service Representative , you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main point of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also empower members with knowledge to make informed decisions about their care.

Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it’s helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make a meaningful difference in their lives.

Learn more by watching the “What it means to Warrior with us” video, here !

What Success Looks Like

• Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner.
• Show empathy and support to members during difficult healthcare situations.
• Provide clear guidance on healthcare plans, billing, and provider options.
• Advocate for members by coordinating with providers and insurers to remove barriers to care.
• Work collaboratively with internal teams to ensure accurate and seamless service.
• Meet performance goals while continuously learning and developing expertise in healthcare navigation.
• All other duties as assigned.

What You’ll Bring

• Education: High School Diploma or General Education Development (GED) equivalent required; college coursework or degree is a plus!
• Customer-Focused Mindset: Passion for helping others and ensuring a positive experience for members.
• Problem-Solving Skills: Ability to think critically, use available resources, and adapt to evolving challenges.
• Strong Communication: Comfortable handling phone conversations and emails professionally and efficiently.
• Tech Savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Accountability & Dependability: A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health’s policies, values and ethics, and protect the sensitive data entrusted to us.
• Growth-Oriented Attitude: Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry.

Why Join Us?

• Ability to Make a Difference: As the first point of contact for our members, you will have a direct impact on their healthcare experience – solving real problems, providing clarity, and ensuring they get the care they need when they need it.
• Career Growth: Access to training, mentorship, and advancement opportunities, supported by a dedicated Learning and Development team.
• Engaging Work Culture: A collaborative, inclusive, and community-driven workplace with team-building activities and social events.
• Hybrid Work Flexibility: Success in this role starts with strong in-office collaboration during your onboarding. Once you and your leader agree that you are performing confidently, you may transition to a hybrid schedule – provided you have a home environment suitable for remote work. * (manager approval is required)
• Comprehensive Benefits: Flexible wellness programs, additional leave policies, and comprehensive benefits designed to support work-life balance.

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#LI-ONSITE

Ready to Make an Impact?

If you’re looking for a career where you can help others while growing professionally, we want to hear from you! Apply today and be part of a team that’s redefining healthcare navigation.

What’s in it for you

• Compensation: Competitive base and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
• Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

California Employee and Job Applicant Notice of Collection of Personal Information: If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. Please review the notice here:
California Employee and Job Applicant Notice

Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General .

Description

Who We Are

Founded in 1999, Quantum Health is an independent healthcare navigation organization headquartered in Central Ohio. We believe no one should have to navigate the complexity of healthcare alone. Our mission is to make healthcare simpler and more effective for our members. We are a big-hearted, tech-savvy team committed to ensuring our members get the care they need at the most affordable cost—we call ourselves Healthcare Warriors®.

With more than 2,000 employees and counting, we are committed to building diverse and inclusive teams. If you're excited about this role, we encourage you to apply—even if you don’t meet every requirement.

At a Glance

• Hiring Classes: Next hiring classes scheduled for August 2026+
• Location: Onsite at our Dublin, OH campus, eligible for hybrid flexibility*
• Starting Pay: $19 per hour
• Schedule: Full time position, 40 hours/week, Monday – Friday, no weekends
• Available Shifts: 10:00am- 7:00pm; 10:30am-7:30pm; 11am-8pm; 11:30am-8:30pm; 12pm-9pm; 12:30pm-9:30pm; 1pm-10pm
• Shift Differential: +$0.50 per hour (11:00am-8:30pm EST); +$1.50 per hour (12:00pm-10:00pm EST)

The Impact You’ll Make

As a Patient Service Representative , you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main point of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also empower members with knowledge to make informed decisions about their care.

Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it’s helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make a meaningful difference in their lives.

Learn more by watching the “What it means to Warrior with us” video, here !

What Success Looks Like

• Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner.
• Show empathy and support to members during difficult healthcare situations.
• Provide clear guidance on healthcare plans, billing, and provider options.
• Advocate for members by coordinating with providers and insurers to remove barriers to care.
• Work collaboratively with internal teams to ensure accurate and seamless service.
• Meet performance goals while continuously learning and developing expertise in healthcare navigation.
• All other duties as assigned.

What You’ll Bring

• Education: High School Diploma or General Education Development (GED) equivalent required; college coursework or degree is a plus!
• Customer-Focused Mindset: Passion for helping others and ensuring a positive experience for members.
• Problem-Solving Skills: Ability to think critically, use available resources, and adapt to evolving challenges.
• Strong Communication: Comfortable handling phone conversations and emails professionally and efficiently.
• Tech Savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Accountability & Dependability: A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health’s policies, values and ethics, and protect the sensitive data entrusted to us.
• Growth-Oriented Attitude: Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry.

Why Join Us?

• Ability to Make a Difference: As the first point of contact for our members, you will have a direct impact on their healthcare experience – solving real problems, providing clarity, and ensuring they get the care they need when they need it.
• Career Growth: Access to training, mentorship, and advancement opportunities, supported by a dedicated Learning and Development team.
• Engaging Work Culture: A collaborative, inclusive, and community-driven workplace with team-building activities and social events.
• Hybrid Work Flexibility: Success in this role starts with strong in-office collaboration during your onboarding. Once you and your leader agree that you are performing confidently, you may transition to a hybrid schedule – provided you have a home environment suitable for remote work. * (manager approval is required)
• Comprehensive Benefits: Flexible wellness programs, additional leave policies, and comprehensive benefits designed to support work-life balance.

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#LI-ONSITE

Ready to Make an Impact?

If you’re looking for a career where you can help others while growing professionally, we want to hear from you! Apply today and be part of a team that’s redefining healthcare navigation.

What’s in it for you

• Compensation: Competitive base and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
• Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

California Employee and Job Applicant Notice of Collection of Personal Information: If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. Please review the notice here:
California Employee and Job Applicant Notice

Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General .