17,669 Health Support Worker jobs in the United States

• Provide direct support and assistance to individuals with mental health conditions in their homes and community settings.
• Assist clients in developing and achieving personal goals outlined in their support plans.
• Facilitate client engagement in community activities, social events, and skill-building programs.
• Offer emotional support, encouragement, and a supportive presence.
• Provide medication reminders and monitor adherence to treatment plans.
• Assist clients with daily living tasks, such as personal care, meal preparation, and household management.
• Transport clients to appointments, social outings, and other necessary travel.
• Respond to crisis situations calmly and effectively, following established protocols.
• Maintain accurate and timely documentation of client progress, interventions, and incidents.
• Collaborate with case managers, therapists, and other service providers to ensure integrated care.

• High school diploma or equivalent; Associate's or Bachelor's degree in Social Work, Psychology, Human Services, or a related field is preferred.
• Minimum of 2 years of experience working with individuals with mental health conditions or in a community support role.
• Strong understanding of mental health challenges, recovery principles, and supportive interventions.
• Excellent communication, interpersonal, and active listening skills.
• Ability to build rapport and establish trusting relationships with clients.
• Proficiency in basic computer skills for documentation and communication.
• Valid driver's license and a reliable vehicle with appropriate insurance.
• Ability to work independently and manage time effectively.
• Demonstrated empathy, patience, and a non-judgmental attitude.
• CPR and First Aid certification is a plus.

• High School Diploma or GED required. Associate's or Bachelor's degree in Social Work, Psychology, Sociology, or a related field is preferred.
• Minimum of 2 years of experience in social services, mental health support, or community outreach.
• Knowledge of mental health conditions and treatment approaches.
• Experience in case management and support plan development.
• Strong interpersonal and communication skills.
• Ability to work with diverse populations and handle sensitive situations with empathy and professionalism.
• Valid driver's license and reliable transportation.
• CPR and First Aid certification is a plus.

• Providing emotional support and encouragement to clients.
• Assisting clients with personal care, medication management, and life skills development.
• Implementing behavior support strategies and crisis intervention techniques.
• Facilitating group activities and therapeutic programs.
• Maintaining accurate and confidential client records.
• Communicating effectively with clients, families, and healthcare professionals.
• Advocating for clients' needs and rights.
• Providing guidance and mentorship to junior support staff.

• Provide direct support and case management to clients with behavioral health needs.
• Assist clients in developing life skills and achieving personal goals.
• Facilitate access to community resources, healthcare, and social services.
• Develop and implement individualized service plans.
• Provide crisis intervention and de-escalation support when necessary.
• Conduct home visits and community outreach.
• Advocate for clients' needs and rights.
• Maintain accurate client records and documentation.

• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• Experience in behavioral health, mental health, or social services.
• Strong understanding of mental health and substance use issues.
• Excellent communication, interpersonal, and empathy skills.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.
• Patience, resilience, and a commitment to client well-being.

• Provide one-on-one support to clients in their homes and community settings.
• Assist clients with daily living activities, such as personal care, meal preparation, and household tasks.
• Help clients develop coping strategies and life skills.
• Facilitate client participation in community activities and social integration.
• Provide emotional support and encouragement.
• Assist clients in accessing community resources, appointments, and services.
• Monitor client well-being and report any changes or concerns to supervisors.
• Maintain accurate and confidential client records.
• Collaborate with case managers, therapists, and other healthcare professionals.
• Advocate for clients' needs and rights within the community.

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field (e.g., Social Work, Psychology, Sociology) is preferred.
• Previous experience working with individuals with mental health conditions is highly desirable.
• Strong understanding of mental health principles and recovery-oriented practices.
• Excellent interpersonal and communication skills.
• Patience, empathy, and a non-judgmental attitude.
• Ability to remain calm and effective in stressful situations.
• Proficiency in basic computer skills for record-keeping.
• Valid driver's license and reliable transportation.
• Ability to work flexible hours, including some evenings and weekends as needed.
• Commitment to promoting client independence and self-determination.

The Patient Care Assistant supports the department by providing direct patient care (i.e. clinical and administrative duties). Patient Care Assistant will be crossed trained and expected to perform duties outlined in Track 1 and Track 2.

Track 1 - Responsible for completing a variety of medical/administrative related tasks in support of the medical provider.

Track 2 - Work with the Medical Care & Dental Care Department Interdisciplinary Team to support the medical provider in the provision of clinical and administrative assistance to patients.

ESSENTIAL JOB DUTIES

• Maintain effective communication with patients in reference to wait-time, patient needs, expectations and patient feedback.
• Escort patients to different areas within the medical office (check-in/out, lab, exam room).
• Complete all tasks sent via EHR by the requested timeframe.
• Ensure compliance with health center policies and procedures as it relates to medical examination of every patient seen.

• Ensure proper and timely check-in of patients and prepare patients for medical examination.
• Assists with the coordination of patient flow.
• Ensure proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goal requirements.
• Schedule follow-up appointments for patients
• Timely and accurately complete documentation in patient charts
• Receive/send documents via fax by provider request:
• Complete Medical Record Release forms
• Make phone calls and document in EHR per provider request.
• Record pertinent information on forms

• Ensure proper and smooth operational flow as it relates to patient visits (i.e. prioritize patient flow based on medical needs).
• Ensure proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goal requirements.
• Review and upload patient vital signs in the EHR
• Updates and record patient information in the EHR: Allergies, reconcile medication lists, review immunizations, history forms and other information as required.
• Prepare and review the next day patient schedules and care requirements to maintain patient flow.
• Assist with the completion of forms as needed (i.e., Women Infant Children (WIC), pre-operative Surgical, work Excuse/return to work and proof of pregnancy).
• Ensure proper Patient Health Questionnaire-9 (PHQ-9) and depression screening for risk of suicide of every new patient.

• Collect and accurately document patient vital signs in the EHR (i.e. height, weight, temperature, heart rate, blood pressure, pulse oximeter and pain level)
• Report abnormal findings to the Registered Nurse and/or Medical Provider
• Prepare venipuncture forms.
• Prepare Advance Beneficiary Notice (ABN) forms as required and inform patients of any costs associated with lab work.
• Prepare and complete lab orders/requisition.
• Ensure proper collection, labeling and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood.
• Assist Medical Providers with medical procedures/testing by performing, electrocardiogram (EKG’s), vision and hearing test, diabetic, foot/monofilament test, fall risk assessment (65 & over), waived testing, results documentation & log maintenance (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B).
• Review visit summary with patients upon discharge by provider.
• Ensure proper processing and specimens are securely enclosed for transport to the lab.

• Prepare rooms for clinical examination and patient procedures as directed.
• Ensure materials/supplies/equipment are fully stocked and available.
• Assist Medical Providers with procedures/testing and ensure proper documentation in medical record: (Pap smears, colposcopy, biopsy, vaginal cultures, pelvic/breast exam, male exam, incision and drainage, throat cultures, nebulizer treatments and other procedures as indicated by the provider.)
• Obtain and review medical records of all diagnostic/lab reports.
• Collect, transport, disinfect, and prepare instruments for sterilization process in accordance with policy and procedure.
• Perform high-level disinfection (HLD) and sterilization of instruments, as assigned and manufacturer guidelines.
• Ensure the following are entered into the patients EHR: (Complaints, history of current illnesses, problem list, health reminders, patient history, social history, family history, medical/surgical history, and gauge for recent hospitalizations.
• Perform PHQ-9 Depression screenings.
• Place orders for the following: Laboratory test, standing orders, referrals and updates status of any open referrals, new medication and/or medication refills, vaccines and/or injections.
• Ensure proper ICD-10 coding/charges by diagnosis as per medical providers instructions.
• Enter Uniform Data System (UDS) & Meaningful Use (MU) measures.
• Enter self-management goals and plan of care.
• Provide accurate and timely documentation within the same day of intervention and input other information as requested by providers.

• Ensure examination rooms are in compliance with Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards
• Ensure proper documentation/logging and disposal of medication into the hazardous/black box.
• Receive training and participate in competency assessments based on evidence-based guidelines and manufacturer instructions for use.

• Ensure cleanliness of clinic area and examination rooms.
• Report any cleaning or safety observations to the registered nurse and/or office manager.
• Maintain agency guidelines relating to safety, outreach and confidentiality.
• Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.
• Maintain and follow infection control standards and Universal Precautions as per policy and procedure.
• Provide feedback observations on risk management/safety assessments in work area to Registered Nurse and/or office manager.
• Understand and appropriately acts upon assigned role in Emergency Code System.
• Understand and perform assigned role in Agency Continuity of Operations Plan (COOP).

The Patient Care Assistant supports the department by providing direct patient care (i.e. clinical and administrative duties). Patient Care Assistant will be crossed trained and expected to perform duties outlined in Track 1 and Track 2.

Track 1 - Responsible for completing a variety of medical/administrative related tasks in support of the medical provider.

Track 2 - Work with the Medical Care & Dental Care Department Interdisciplinary Team to support the medical provider in the provision of clinical and administrative assistance to patients.

ESSENTIAL JOB DUTIES

• Maintain effective communication with patients in reference to wait-time, patient needs, expectations and patient feedback.
• Escort patients to different areas within the medical office (check-in/out, lab, exam room).
• Complete all tasks sent via EHR by the requested timeframe.
• Ensure compliance with health center policies and procedures as it relates to medical examination of every patient seen.

• Ensure proper and timely check-in of patients and prepare patients for medical examination.
• Assists with the coordination of patient flow.
• Ensure proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goal requirements.
• Schedule follow-up appointments for patients
• Timely and accurately complete documentation in patient charts
• Receive/send documents via fax by provider request:
• Complete Medical Record Release forms
• Make phone calls and document in EHR per provider request.
• Record pertinent information on forms

• Ensure proper and smooth operational flow as it relates to patient visits (i.e. prioritize patient flow based on medical needs).
• Ensure proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goal requirements.
• Review and upload patient vital signs in the EHR
• Updates and record patient information in the EHR: Allergies, reconcile medication lists, review immunizations, history forms and other information as required.
• Prepare and review the next day patient schedules and care requirements to maintain patient flow.
• Assist with the completion of forms as needed (i.e., Women Infant Children (WIC), pre-operative Surgical, work Excuse/return to work and proof of pregnancy).
• Ensure proper Patient Health Questionnaire-9 (PHQ-9) and depression screening for risk of suicide of every new patient.

• Collect and accurately document patient vital signs in the EHR (i.e. height, weight, temperature, heart rate, blood pressure, pulse oximeter and pain level)
• Report abnormal findings to the Registered Nurse and/or Medical Provider
• Prepare venipuncture forms.
• Prepare Advance Beneficiary Notice (ABN) forms as required and inform patients of any costs associated with lab work.
• Prepare and complete lab orders/requisition.
• Ensure proper collection, labeling and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood.
• Assist Medical Providers with medical procedures/testing by performing, electrocardiogram (EKG’s), vision and hearing test, diabetic, foot/monofilament test, fall risk assessment (65 & over), waived testing, results documentation & log maintenance (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B).
• Review visit summary with patients upon discharge by provider.
• Ensure proper processing and specimens are securely enclosed for transport to the lab.

• Prepare rooms for clinical examination and patient procedures as directed.
• Ensure materials/supplies/equipment are fully stocked and available.
• Assist Medical Providers with procedures/testing and ensure proper documentation in medical record: (Pap smears, colposcopy, biopsy, vaginal cultures, pelvic/breast exam, male exam, incision and drainage, throat cultures, nebulizer treatments and other procedures as indicated by the provider.)
• Obtain and review medical records of all diagnostic/lab reports.
• Collect, transport, disinfect, and prepare instruments for sterilization process in accordance with policy and procedure.
• Perform high-level disinfection (HLD) and sterilization of instruments, as assigned and manufacturer guidelines.
• Ensure the following are entered into the patients EHR: (Complaints, history of current illnesses, problem list, health reminders, patient history, social history, family history, medical/surgical history, and gauge for recent hospitalizations.
• Perform PHQ-9 Depression screenings.
• Place orders for the following: Laboratory test, standing orders, referrals and updates status of any open referrals, new medication and/or medication refills, vaccines and/or injections.
• Ensure proper ICD-10 coding/charges by diagnosis as per medical providers instructions.
• Enter Uniform Data System (UDS) & Meaningful Use (MU) measures.
• Enter self-management goals and plan of care.
• Provide accurate and timely documentation within the same day of intervention and input other information as requested by providers.

• Ensure examination rooms are in compliance with Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards
• Ensure proper documentation/logging and disposal of medication into the hazardous/black box.
• Receive training and participate in competency assessments based on evidence-based guidelines and manufacturer instructions for use.

• Ensure cleanliness of clinic area and examination rooms.
• Report any cleaning or safety observations to the registered nurse and/or office manager.
• Maintain agency guidelines relating to safety, outreach and confidentiality.
• Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.
• Maintain and follow infection control standards and Universal Precautions as per policy and procedure.
• Provide feedback observations on risk management/safety assessments in work area to Registered Nurse and/or office manager.
• Understand and appropriately acts upon assigned role in Emergency Code System.
• Understand and perform assigned role in Agency Continuity of Operations Plan (COOP).

• Track 1 - Responsible for completing a variety of medical/administrative related tasks in support of the medical provider.
• Track 2 - Works with the Medical Care & Dental Care Department Interdisciplinary Team to support the medical provider in the provision of clinical and administrative assistance to patients.

• Maintains effective communication with patients in reference to wait time, patient needs and expectations and patient feedback.
• Escorts patient to the different areas within the medical office (check-in/out, lab, exam room)
• Completes all tasks sent via EHR by the requested timeframe.
• Ensures compliance with health center’s policies and procedures as it relates to medical examination of every patient seen.

• Ensures proper and timely check-in of patients and prepares patients for medical examination.
• Assists with the coordination of patient flow.
• Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement.
• Schedules follow-up appointment for patient
• Timely and accurate documentation in patient charts
• Receives/sends documents via fax per provider request:
• Medical Record Release Form
• Makes phone calls and documents in EHR per provider request.
• Records pertinent information on forms

• Ensures proper and smooth operational flow as it relates to patient visit (i.e. prioritizes patient flow based on medical needs)
• Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement.
• Reviews and documents patient's vital signs in the EHR
• Updates and records patient information in the EHR:
• Allergies, reconciles medication list, reviews immunizations, history forms other information as required.
• Prepares and reviews the next day patient schedule & care requirements to maintain patient flow.
• Assists with the completion of forms as needed:
• Women Infant Children (WIC), Pre-operative Surgical, Work Excusal/Return to Work and Proof of Pregnancy
• Ensures proper Patient Health Questionnaire-9 (PHQ-9) Depression screening for risk of suicide of every new patient

• Collects and accurately documents patients’ vital signs in the EHR (i.e. height, weight, temperature, heart rate, blood pressure, pulse oximeter and pain level)
• Reports abnormal findings to the Registered Nurse and/or Medical Provider
• Prepares venipuncture forms.
• Prepares Advance Beneficiary Notice (ABN) forms as required and informs patient of any costs associated with lab work.
• Prepares and completes lab orders/requisition.
• Ensures proper collection, labeling and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood.
• Assists Medical Providers with medical procedures/testing by performing:
• Electrocardiogram (EKG’s), vision and hearing test, diabetic, foot/monofilament test, fall risk assessment (65 & over), waived testing, results documentation & log Maintenance (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B)
• Reviews visit summary with patient upon discharge by provider.
• Ensure proper processing and specimens are securely enclosed for transport to the lab.

• Prepares rooms for clinical examination and patient procedures as directed.
• Ensures materials/supplies/equipment are fully stocked and available.
• Assists Medical Providers with procedures/testing and ensures proper documentation in medical record:
• Pap smear, colposcopy, biopsy, vaginal cultures, pelvic/breast exam, male exam, incision and drainage, throat cultures, nebulizer treatments and other procedures as indicated by the provider.
• Obtains and reviews medical records of all diagnostic/lab reports.
• Collects, transports, disinfects, and prepares instruments for sterilization process in accordance with policy and procedure.
• Performs high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines.
• Ensures the following are entered in patients’ EHR:
• Chief complaint, history of present illness, problem list, health reminders, patient history, social history, family history, medical/surgical history, and assesses for recent hospitalizations.
• Performs PHQ-9 Depression screening.
• Places orders for the following:
• Laboratory testing, standing orders, referrals and updates status of any open referrals, new medication and/or medication refills, vaccines and/or injections.
• Ensures proper ICD-10 coding/charges per diagnosis as per medical providers instructions.
• Enters Uniform Data System (UDS) & Meaningful Use (MU) measures.
• Enters self-management goals and plan of care.
• Provides accurate and timely documentation within the same day of intervention and enters other information as requested by provider.

Metro Infectious Disease Consultants is seeking a full-time Patient Care Assistant (Medical Assistant)  to work at the clinic located in Naperville, IL.

This Assistant’s responsibilities include all duties related to the back-office with occasional front desk duties. Responsibilities assigned to individuals can and will change at any time at the discretion of management or the supervisor.

Back Office Responsibilities:

1) Escort patients from reception to exam room, documenting height, weight, blood pressure and temperature as indicated, document patient’s chief complaint and notify doctor when patient is ready to be seen

2) Stock exam rooms with supplies each morning, clean rooms between patients

3) Maintain inventory of medical supplies, completing requisitions (order forms) in a timely manner to ensure supplies are not depleted

4) Other tasks as assigned by management

Front Office Responsibilities:

1) Filing of all scanned paperwork daily

2) Fax clinic schedules to physicians for next clinic day.

3) Prepare travel chart weekly

4) Open and distribute mail, daily

5) Print schedule for following clinic day. Verity that all progress notes and super-bills are attached

6) Order office supplies

7) Answer telephone calls, including closed offices at different locations

8) Page on consultations to physicians. Page should include consult, hospital, patient name, room number, referring physician, and hospital phone number with appropriate extension

9) Make appointments for new and existing patients according to set guidelines. If patient is new, directions should be given

10) Handle and process billing information daily

11) Handle and process dictation, letters, and physician orders daily

12) Register patients, enter and/or update patient demographics, make copies of vital information

13) Collect co-payments and past due balances from patients at check-in/check-out desk

14) Coordinate and process referral information for managed care patients

15) Process medical records requests

16) Escort patients from reception to exam room, documenting height, weight, blood pressure and temperature as indicated, document patient’s chief complaint and notify doctor when patient is ready to be seen

17) Obtain laboratory specimens as requested, completing lab requisitions and preparing samples for pick-up by lab. Document same in Medical Record

18) Ensure superbills are completed at visit end, including, visit code, diagnoses and all labs ordered

Requirements

• Must have at least (1) one year of clinical practice experience, preferably in an office setting
• Must be comfortable with back office responsibilities
• High school Education or equivalent
• Proof of current vaccinations, including recommended boosters, commonly required for those working with immunocompromised patients, including measles, mumps, rubella, varicella, hepatitis A & B, influenza, and COVID-19.

Requests for accommodations/exceptions will be considered on a case-by-case basis, consistent with applicable laws.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Salary

• $39,000-$2,000 ( 19/hour + monthly bonus)