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We're growing and we're looking for a detail-orientated representative to provide awesome customer service to our customers!

Shift: Monday through Friday / 8:00am - 4:30pm

Compensation: Range is $22.00-$25.00/hour dependent on relevant 3PL CSR experience. Some overtime will be required based on volume.

• Receive and process outbound orders by EDI, phone, fax or email in either our in-house WMS system or SAP.
• Prepare routing information, schedule appointments with carriers, and shipping documents.
• Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
• Adjust or cancel orders and process inbound returns as requested.
• Access customer's online shipping or receiving programs and update records for individual accounts.
• Send daily, weekly or monthly reports to the customer as requested.
• Invoice processing

• 6 months+ in a high-volume customer service role with a 3PL strongly preferred.
• Working knowledge of Microsoft Word, Outlook, and Excel.
• Ability to organize and prioritize work and meet deadlines. Multi-tasking!
• Excellent customer service skills (friendly, courteous, helpful).
• Available to work some overtime as needed

• Wear jeans everyday!
• Advancement Opportunities- No degree required!
• Merit increases for performance
• Paid Time Off (Vacation - Accrued starting with first check, Sick and holiday after 90 days of employment).
• Holiday Premiums for holidays worked (no wait time for this benefit! If your shift starts on a holiday, you'll receive a holiday premium even if you are in your first 90 days!)
• Low medical premiums for you and your family Company covers 70%
• Paid Life Insurance and AD&D.
• Employee Stock Ownership Plan (ESOP) & 401K with Company Matching. (Employees own 42% stock in the company.)

E-Verify

States Logistics Services Inc participates in E-Verify. All newly hired associates are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility.

A little about who we are:

States Logistics Services, Inc. is a third-party logistics company (3PL) specializing in all aspects of supply chain management. Started in 1958, as a warehousing and trucking company with two customers, we have since grown to a fully integrated provider of third-party logistics services with an extensive client base. States Logistics currently has a combination of 13 public and contract warehouses in Southern California and Arizona servicing a wide range of industries. Our focus on service and operational execution has enabled us to be rated the "Best of the Best" within our customers' distribution networks. As an ESOP (Employee Stock Ownership Plan) organization our employees are the shared owners of the company and are dedicated to delivering exceptional levels of service to our customers.

We are an equal opportunity employer.

We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Seeking a friendly, agile, and detail-oriented Remote Customer Service Representative to deliver exceptional support across phone, email, chat, and social media. You'll be the frontline ambassador for our brand resolving inquiries, building trust, and representing our values in every interaction.

Customer Interaction: Handle inquiries via email, phone, chat, and social media promptly and professionally

Issue Resolution: Troubleshoot product or service issues, resolve complaints with empathy, escalate when necessary, and follow up ensuring customer satisfaction.

Order Processing & Returns: Assist with orders, tracking, returns, and payments accurately.

Performance Metrics: Adhere to quality standards and KPIs, such as response time, resolution rate, and customer satisfaction.

Remote Flexibility: Work from home with flexible hours for better work-life balance.

Learning & Growth: Training and progression opportunities; a stepping stone to roles in management.

• 401(k) + matching
• Health, Vision Insurance
• Flexible schedule

We are seeking a dedicated and friendly Customer Service Representative to join our team at Climate Control Systems of Greenwood INC. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.

• Answer incoming customer inquiries via phone, email, and in-person
• Assist customers with product information, pricing, and orders
• Resolve customer complaints and issues in a timely and efficient manner
• Process returns, exchanges, and refunds according to company policies
• Maintain accurate customer records and documentation

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and CRM software

If you are a customer-focused individual with a passion for helping others, we would love to hear from you. Apply now to join our team at Climate Control Systems of Greenwood INC!

We are seeking a dedicated Customer Service Representative to join our team at B&M Cleanup Services. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. If you are a friendly and outgoing individual with excellent communication skills, we want to hear from you!

• Respond to customer inquiries via phone, email, and in person
• Resolve customer complaints in a professional and timely manner
• Process orders and provide product information
• Maintain accurate records of customer interactions
• Collaborate with other departments to ensure customer satisfaction

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment

• Excellent verbal and written communication skills
• Ability to multitask and prioritize tasks
• Strong attention to detail
• Proficiency in Microsoft Office
• Ability to work independently and as part of a team

If you are passionate about providing top-notch customer service and are looking for a rewarding career opportunity, apply now to join the B&M Cleanup Services team!

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.