Patient Care Coordinator

30097 Johns Creek, Georgia Emory Healthcare/Emory University

Posted 1 day ago

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**Overview**
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
· Comprehensive health benefits that start day 1
· Student Loan Repayment Assistance & Reimbursement Programs
· Family-focused benefits
· Wellness incentives
Ongoing mentorship, development, leadership programs.and more
**Description**
Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter.
**KEY RESPONSIBILITIES:**
+ Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ).
+ Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment.
+ Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues.
+ Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed.
+ Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed.
+ Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays.
+ Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs.
**MINIMUM QUALIFICATIONS:**
+ High school diploma, GED, or equivalent.
+ Must be at least 18 years of age and authorized to work in the United States.
+ Proficiency in English, with strong communication skills.
+ Strong interpersonal skills with the ability to work collaboratively in a team environment.
+ Basic digital literacy and comfort navigating software applications.
+ Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy.
+ Successful completion of software training upon hire.
**Additional Details**
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at . Please note that one week's advance notice is preferred.
**Connect With Us!**
Connect with us for general consideration!
**Division** _The Emory Clinic_
**Campus Location** _Johns Creek, GA, 30097_
**Campus Location** _US-GA-Johns Creek_
**Department** _TEC IM Endocrinology ESJH HBC_
**Job Type** _Regular Full-Time_
**Job Number** _ _
**Job Category** _Clinical & Nursing Support_
**Schedule** _8:30a-5p_
**Standard Hours** _40 Hours_
**Hourly Minimum** _USD $19.34/Hr._
**Hourly Midpoint** _USD $23.56/Hr._
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
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Patient Care Coordinator

Atlanta, Georgia Georgia Repr Specialists, LLC

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PATIENT CARE COORDINATOR

Ideal for dedicated, people-oriented, health care personnel with hospital unit coordinator or medical office patient check-out experience, or for recent grads interested in pursuing a career in healthcare.

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

If you're looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.

We have an immediate opening for a full-time Patient Care Coordinator to join our Sandy Springs office. The schedule is Monday through Friday 7:30am-4:00pm, with the potential for weekend and holiday rotations.

How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Care Coordinator is responsible for:

  • Assists with the clinical care of fertility patients
  • Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions
  • Provides pre and post op education
  • Establishes a compassionate environment by providing emotional and psychological support to patients and patients’ families
  • Works independently to assure the program goals are achieved
  • Support and promote excellence in customer service

What You'll Bring:

  • Excellent oral and written communication, interpersonal and customer service skills
  • Ability to work autonomously and in a team environment
  • Strong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications, accuracy and speed with data entry is required
  • Minimum of one year of prior experience in healthcare and familiarity with medical terminology

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer
We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:

  • Full-Time Employees (30+ hours/week):
    Medical, dental, and vision insurance
    401(k) with company match
    Tuition assistance
    Performance-based bonus opportunities
    Generous paid time off
    Paid holidays
  • Part-Time Employees:
    401(k) with company match
    Performance-based bonus opportunities
  • Per Diem Employees:
    401(k) with company match

At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit here.

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Patient Care Coordinator

Atlanta, Georgia Atlanta Center for Reproductive Medicine

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Description:

Atlanta Center for Reproductive Medicine (ACRM) specializes in the treatment of infertility and other reproductive endocrinology disorders. As one of the largest centers in the metropolitan area treating infertility, for 25 years ACRM has provided care in Advanced Reproductive Technologies (ART), including in-vitro fertilization (IVF), pre-genetic diagnosis (PGD), and egg recipiency. Find out more about our center by visiting


Atlanta Center for Reproductive Medicine is looking for a full time Patient Care Coordinator to join our growing team. This position is an integral part of our team and vital to helping us create a smooth and personal experience for each of our patients. The ideal candidate will demonstrate they are able to contribute to, engage, and work well in a close-knit team atmosphere. Every member of our staff plays a critical role in care operations and therefore must be able to assume ownership of their responsibilities. Applicant must be mature, self-directed, well organized, thorough, well spoken, and a quick learner. We're looking for someone with a warm, calm personality that presents professionally to our patients.


This position will be located at our Atlanta Perimeter Office Monday - Friday, 40 hours a week with rotating weekends. Hybrid schedule may be considered after 6 months based on performance.


POSITION OVERVIEW


The main job of a patient care coordinator is to ensure a smooth patient flow and to be a liaison between the patient and the clinical team. A coordinator helps to ensure patients understand every aspect of their care while also working with the physician team to coordinate communications and provide administrative services to support the clinical team. As a patient care coordinator, you would ensure that patients receive the care they need and that they understand their medical condition, medications, and other instructions.


The Patient Care Coordinator will also be responsible for performing high volume scheduling functions in a streamlined environment, which is fully computerized. Position requires application of special instructions and procedural information to identify type of procedure requested and schedule patients accordingly.


The Patient Care Coordinator will be responsible for scheduling of patient appointments for medical procedures. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment.



ESSENTIAL DUTIES

  • Schedule all patient appointments. Make appropriate scheduling changes, canceling, rescheduling and confirming appointments.
  • Provide compassion and emotional support to patients throughout their experience
  • Provide patients with a high level of customer service
  • Answer phone calls in a prompt, courteous and efficient manner.
  • Respond to patients via telephone by assessing needs and answer general questions regarding their plan of care.
  • Triage patient inquiries and send to the correct team member or department
  • Responsible for handling physician correspondence.
  • Provide excellent customer service by anticipating patient needs.
  • Work with schedulers to confirm questionnaire and previous medical records are received prior to a new patient appointment
  • Greet new patients and escort them to meet with the physician
  • Prepare informational packets to be given to the patients
  • Coordinate with the clinical team to inform and educate the patient about their plan of care.
  • Completes request for copies of patient’s medical record
  • Witness consent forms as needed
  • Send correspondence to referring doctors
  • Send correspondence to patients while going through treatment
  • Provide retention calls to established patients
  • Create patient charts and order labs as indicated by the plan of care
  • Maintain operations by following policies and procedures. Report changes as needed.


Requirements:

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION

  • Required to work one weekend a month
  • Some College required
  • Associates Degree preferred
  • Minimum 2 years’ experience in a similar role
  • High energy, excellent interpersonal and multi-tasking skills, and demonstrated self-directed work ethic are required.
  • Excellent listening/interpersonal, and communication skills
  • Aptitude to work independently and demonstrate good judgment
  • Must be detailed oriented
  • Must possess a high level of patient empathy
  • Excellent communication skills and phone etiquette
  • Professional and welcoming tone when speaking
  • Fast learner
  • Have great critical thinking skills
  • Organized and stays on task with minimal distractions
  • Team player
  • Takes initiative and wants to succeed
  • Must have some experience with medical terminology
  • Proficient in Microsoft Office
  • Critical thinking is essential

PHYSICAL AND MENTAL REQUIREMENTS

  • Ability to sit for prolonged periods of time
  • Manual dexterity to operate a computer and other office equipment
  • Ability to lift up to 25 pounds without assistance
  • Ability to push, bend, pull and twist
  • Excellent attendance and punctuality commitment

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Patient Care Technician

Atlanta, Georgia Health Systems Management

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$ sign on bonus for CCHT (Certified Clinical Hemodialysis Technician) or Bonent CHT (Certified Hemodialysis Technologist/Technician) Certifications.


Patient Care Technician (PCT)

Patient Care Technicians (PCTs) at Health Systems Management support and work under the guidance of RNs to provide dialysis treatment to multiple patients at a time. PCTs have a combination of technical skills and compassion needed to improve the quality of life for our patients while promoting positive patient outcomes. Successful candidates will have the opportunity to learn the discipline of dialysis. To be considered for this position q ualified candidates are required to have a previous dialysis experience, CCHT or CHT (Bonent) certifications.


About Us:

Health Systems Management, Inc. (HSM) is a full-service healthcare management organization providing a full range of development, management, and administrative services for dialysis facilities over the past 35 years in Georgia, South Carolina, and North Carolina. HSM has an outstanding reputation in the renal community for providing high quality patient care and encouraging physician input while maintaining efficient business operations. We are currently looking for compassionate, dedicated, and highly motivated PCTs to join our dialysis team.

PCT Responsibilities and Physical Demands:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

  • Set up of the hemodialysis machine.
  • Greet patients and collect details regarding their previous treatment. Report any concerns or observations to the lead nurse.
  • Assist with and prepare the patient's vascular access for treatment.
  • Initiate, monitor, and discontinue dialysis treatment per written policies, procedures, and standards of care.
  • Obtain patient's vital signs before, during, and after dialysis treatment and appropriately document in patient medical record.
  • Responsible for appropriately calculating and documenting patient's fluid removal.
  • PCT performs appropriate access cannulation and reports any difficulties or unusual findings to the lead nurse.
  • Monitor the patient for any adverse reaction(s) and conduct appropriate intervention.
  • Monitor the dialysis machine for any malfunction. Report any malfunctions to the lead nurse.
  • Demonstrates knowledge of infection control as related to hand washing, personal protective equipment (PPE), and universal precautions.
  • Maintain patient safety and comfort, which may include assisting with personal care needs and activities of daily living.
  • Responds appropriately to emergency situations.
  • Note you will have exposure to blood, needles, and various other bodily fluids.
  • This position provides direct patient care that regularly involves heavy lifting, moving of patients, and assisting with ambulation.
  • PCT will spend considerable time walking, bending, stretching, and standing.
  • The employee may occasionally be required to move machines, equipment, and may lift chemical and water solutions of up to 30 pounds and high as five feet.
  • You are required to acknowledge the inter-facility coverage policy that supports floating to various clinics during and after your training, if needed.

PCT What You Can Expect:

  • Improvement: HSM consistently strives to improve processes for our patients and teammates.
  • Training: May take plate in a facility or a different clinic other than your assigned home clinic.
  • Hours: Work hours may vary during the training period. However, you will typically work between 36-40 hours per week during training.

Education Requirements and Position Qualifications:

  • High School Diploma required.
  • Basic computer knowledge required.
  • 6 Months of healthcare and/or direct patient care experience is required.
  • Continued employment is dependent on successful completion of the Health Systems Management training program in its entirety.
  • The ability to work long hours is required. You could be on your feet for extended periods of time. Our day ends when patients’ care is completed.
  • You must have a flexible schedule and be able to work mornings, evenings, weekends, and holidays.
  • Georgia Applicants - Previous dialysis experience is required. CCHT is preferred.
  • Must have or obtain Basic Life Support certification approved by the American Heart Association
  • Must be comfortable working around blood and needles, including cannulation, and obtaining labs.
  • Excellent bedside manner and communication skills.
  • Employee must successfully pass the Ishihara’s Color Blind Test.
  • Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time .

What HSM Provides:

Extensive benefits package to include:

  • Medical and Prescription Coverage Options
  • Dental
  • Vision
  • Flexible Spending Account
  • Short-Term and Long-Term Disability
  • 401K with company match
  • Paid Time Off: Start accruing time on your first day with the company.
  • Paid Time Off Cash Out Two Times per Year.
  • Tuition Reimbursement.
  • Employee Assistance Program for: Family Resources, Counseling, Financial and Legal Guidance.
  • Paid On the job training to help you develop your dialysis skills. The training is a combination of the classroom setting and direct patient care.
  • Position ladders that provide transparent information on advancement opportunities in the role.


HSM, INC maintains a drug-free workplace in accordance with state and federal laws.

Health Systems Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Patient Care Assistant

Atlanta, Georgia 2 Helping Hands Services LLC

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Personal Care Assistants' needed. Duties would include mobility support, assisting with maintaining personal hygiene by bathing, brushing their hair and teeth or applying skincare . In addition, they may be responsible for housekeeping duties such as cooking, cleaning, washing clothes and dishes and running errands.


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