1,996 Healthcare Navigator jobs in the United States

A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.

The Role: Healthcare Navigator, SSVF

What You'll Do: You'll work with Veterans with complex needs who require assistance accessing health care services and adhering to health care plans. The main goal of this position is to improve access to needed health care. You'll provide case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation to Veterans. You'll connect Veterans to health care benefits, working closely with their primary care provider and members of their interdisciplinary treatment team. You'll act as a liaison between our SSVF Program, the VA and/or community medical clinics.

• Conduct NON-CLINICAL assessments to assess strengths, limitations, risk factors, and internal/external supports and service needs to optimize the Veteran's ability to access and maintain health care services
• Maintain electronic records and/or equivalent system to include the Veteran's record and Homeless Management Information System (HMIS)
• Advocate and work closely with Veterans in communicating preferences in care and personal health-related goals
• Serves as a resource for education and support for Veterans and families and help identify appropriate and credible resources and support tailored to the needs and desires of the Veteran
• Assist Veterans in gaining access to health care, gaining entry to VA and/or community health care (including mental health/substance use treatment)
• Develops and implements supporting healthcare plans that identify barriers to treatment; problem-solve barriers to care (i.e. transportation, childcare)
• Provides education on wellness-related topics by providing pamphlets or other literature on smoking cessation, diabetes management and exercise; inviting guest speakers to education groups on health-related issues for Veterans, and linking Veterans to support groups or other programs in the VA or community to support health goals.
• Connects Veterans to VA health care by working with the VAMC to facilitate enrollment, gathering documentation and completing required paperwork, and following up on enrollment progress to ensure that the Veteran is enrolled in VA or community health care services

What You'll Bring to SupportWorks:

• Bachelor of Social Work or equivalent educational background in human/social services/healthcare preferred
• At least two years of experience working in the healthcare field or related setting that requires navigating and coordinating healthcare services and resources
• Experience with the Veterans Administration, community resources, homelessness and Veteran services strongly preferred
• Excellent computer skills including use of Microsoft Office Word and Excel
• Valid VA Driver's license and reliable transportation - you'll perform some local travel

What We Offer: A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term/long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 13 paid holidays!

SupportWorks conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.

POSITION SUMMARY:

The Healthcare Navigator is responsible for providing eligibility and enrollment assistance for the Medicaid, CHIP, and Federal Marketplace health insurance programs to patients of the health center and community residents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Health Insurance Navigator will conduct outreach activities; and will provide education to existing health center patients and non-health center patients about affordable insurance options and Marketplace.
• Maintains expertise in eligibility, enrollment, and program specifications and conducts public education activities to raise awareness about the Marketplace.
• Assists individuals with enrollment applications and understanding of eligibility for individual plans.
• Stay abreast of regulatory guidelines and insurance plan eligibility, authorization, and system requirements.
• Resolves any remaining issues such as needing providing documentation to maintain eligibility or any enrollment issues with the health insurance companies and help them enroll.
• Collaborates with the Case Management team to create patient-centered communication to improve performance, reimbursement and streamline processes.
• Attends community outreach events, health fairs and informational forums as required by the organization.
• Assists in tracking enrollment metrics and patient payments.
• Monitor and efficiently reconcile electronic work queues.
• Provides support and assistance with financial reports, projects and audits as required.
• Act as a resource/point person for the registration and clinical support teams.
• Perform all duties as assigned.

QUALIFICATIONS:

• Required: Exchange Enrollment Facilitator Certificate or complete training within 30 days.
• 3+ years of Healthcare Insurance Enrollment experience preferred.
• Strong attention to detail
• Efficient with time management
• Excellent analytical and problem-solving skills.
• Proficient Microsoft Office skills, especially with Excel
• Complete all related training and certifications.

BENEFITS:

• 401(k)
• Health insurance
• Paid time off

SCHEDULE:

• Full-Time (5 days)
• Rotating weekends
• Work locations are subject to change.

Healthcare Navigator

Denver, CO (

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Job Type

Full-time

Description

WHAT MAKES VOA SPECIAL

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We support Denver’s homeless veterans who have been underserved and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift up and support Colorado’s most vulnerable citizens.

Job Summary

The Health Care Navigators are responsible for connecting Veterans to VA healthcare benefits and/or community healthcare benefits, providing case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and other administrative duties as assigned. The healthcare navigator will act as a liaison between the SSVF grantee and the VA or community medical clinic and works with a population of Veterans with complex needs who require assistance accessing healthcare services or adhering to healthcare plans.

This position works in conjunction with the SSVF case management team, the Veteran’s assigned interdisciplinary team, which includes medical, nursing, administrative specialists, and case management personnel. The SSVF health care navigator works within this team to provide timely, appropriate, and equitable Veteran centered care. The SSVF healthcare navigator works collaboratively with the team and the Veteran to identify and address systems challenges for enhanced care coordination as needed.

This position also includes outreach to Veteran households throughout the program’s service area as needed.

The duties and responsibilities of the Health Care Navigator are subject to change depending on the needs of the SSVF grantee and the Veteran population experiencing homelessness in a geographic catchment area.

Essential Duties and Responsibilities

• Non-Clinical Assessments: conducts assessments of the Veteran in collaboration with interdisciplinary health teams, the Veterans family members, and significant others to assess the Veteran’s situation, potential barriers to care, and the impact of such barriers on the Veteran’s ability to access and maintain health care services.

• Assists team in conducting outreach to inform eligible clients of services provided and to develop connections with outside agencies.

• Receives and assesses calls for service and conducts intake process as needed.

• Documents all calls received and disposition each in the format provided.

• Refers ineligible applicants to other organizations/programs which would best serve the applicant’s needs.

• Works closely with Veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision-making of the Veteran’s care.

• Serves as a resource for education and support for Veterans and families and helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.

• Coordinates referrals to the VA, community health clinics, and other programs needed to ensure access to health care.

• Regularly reviews Veteran’s care plan goals, conducts regular non-clinical barrier assessments, and provides resources and referrals needed to support adherence.

• Monitors Veteran’s progress in care plans, maintains comprehensive documentation, provides information to treatment teams when appropriate, and assists Veterans in identifying concerns or questions about their treatment or medications to develop open communication with the provider or treatment team.

• Acts as an advocate for the Veteran, integrating the Veteran’s cultural values into their care plan.

• Acts as a health coach for the Veteran seeking services by providing comprehensive case management and care coordination across episodes of care.

• Acts as a community liaison for Volunteers of America, maintaining cooperative working relations throughout the community and providing accurate program information through presentation and literature.

• Serves as a liaison to VA and community health care programs and represents the SSVF program in contacts with other agencies and the public.

• Helps coordinate supportive and additional services with the Veteran, including but not limited to housing, financial benefits, and transportation, and provides referrals upon the Veteran’s preference

• Assists in identifying the Veteran and Veteran family’s health education needs and provides education services and materials that match the health literacy level of the Veteran

• Adheres to ethical principles about confidentiality, informed consent, compliance with relevant laws, and agency policies (e.g. critical incident reporting, HIPPA, mandated reporting)

• Identifies systemic barriers within the program, communicates with program leadership about these barriers, and works collaboratively to find viable solutions.

• Assists in developing policy, procedures, and practice guidelines related to the specialty program using knowledge gained from research or best practices.

• Perform all other duties as assigned

Requirements

Competencies

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).

• Models VOACO’s three strategic critical virtues of HHS (Hungry, Humble, People Smart).

Supervisory Responsibilities:

N/A

Minimum Qualifications of Position

• Bachelor’s degree in human services, social work, or a closely related field or related experience -AND- 1 year of direct, full-time case management experience demonstrating the ability to consistently apply field-relevant best practices and standards.

• -OR- Master’s degree in social work, counseling, psychology, or a closely related field.

• Must possess a Colorado driver’s license and state-mandated automobile insurance.

• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).

• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

Preferred Qualifications of Position

• Experience working with vulnerable populations, including individuals experiencing homelessness and the Veteran population.

Knowledge and Skills

• Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.

• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.

• Ability to work and thrive within a diverse, multicultural team environment.

• Ability to take initiative and work independently.

• Ability to communicate effectively verbally and in writing.

• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Working Conditions and Physical Requirements

• Travel throughout the program’s service area is required on a regular basis.

• Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals and health care facilities, and all other locations as necessary to fulfill program objectives.

• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments

Position Type and Expected Hours of Work

• Full-Time

• Work hours may vary but are typically regularly scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements.

PAY RANGE

• $ 25.50-$27.50/hourly non-exempt

Location

• Throughout the program service area. VSS Field Offices are located in: Denver, Greeley, Fort Collins, Grand Junction, Durango, Alamosa, Pueblo, and Colorado Springs.

Benefit eligibility is based on job type/status

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurance

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA Sponsorship is not offered for this role

Veterans are strongly encouraged to apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please begin the Interactive Process.

Salary Description

• Assessment/Diagnosis: Performs initial, ongoing, and functional health status assessment as applicable to the population or individual.
• Outcomes Identification/Planning: Documents planned nursing interventions to achieve outcomes appropriate to patient needs.
• Implementation/Evaluation: Evaluates and documents response to nursing interventions and achievement of outcomes at appropriately determined intervals.

Job Type

Full-time

Description

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Veteran Healthcare Navigator

35 hours per week / $25.00 - $6.00 per hour

(The actual compensation will be determined based on experience and other factors permitted by law.)

Summary: Under direct supervision of the Program Director provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. Primary duties include case management, care coordination, health education, consultation, administrative duties, collaboration with the VA, COC and other healthcare service providers. Candidates must be familiar with the Los Angeles County health care system, specifically within the United States Department of Veterans Affairs.

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Association's operations. MHA is an equal opportunity employer and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

• Work closely with the Veteran's assigned multidisciplinary team, including medical, nursing and administrative specialists, and case management personnel.
• Act as a liaison between the SSVF grantee and the VA or community medical clinic and other healthcare providers, coordinating care for a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.
• Adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws and agency policies (i.e. critical incident reporting, HIPAA).
• Work within SSVF team to provide timely, appropriate, Veteran centered care in an equitable manner.
• Completes and maintains all records and documentation needed for program compliance and accountability in accordance with MHALA standards and funding source requirements.
• Receive internal referrals from team and conduct initial assessments.
• Work closely with veterans to assist in connecting to appropriate healthcare resources.
• Participate as needed in the development of the veteran's care plan.
• Periodically review effectiveness of resources and make modifications as needed.
• Monitor veteran's progress, maintains comprehensive documentation, and provides information to the treatment team members when appropriate.
• Knowledge of social service resource systems and self-help intervention strategies.
• Crisis intervention and conflict resolution skills including use of motivational interviewing, harm reduction approach, and trauma-informed care.
• Strong oral/written communication and listening skills.
• Must be team-oriented, self-directed, have good listening and communication skills, the ability to empathize and relate positively to a wide variety of people and dedicated to fulfilling the demands of the position.
• Experience working in diverse settings with people across all socio-economic spectrums.
• Proficient typing and computer skills, including Microsoft Office Suite (Outlook, Word and Excel)
• Must function well in a team-oriented approach to member services.
• Highly organized, detail-oriented, and able to effectively manage multiple assignments through accuracy and thoroughness.
• Flexible work schedule to include some evenings or weekends when necessary.
• Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment.
• TB clearance and re-testing every year are conditions of employment.

• Veteran Status Preferred
• BSW or degree in comparable field preferred; High School diploma or GED required
• Minimum of 1 year providing psychiatric rehabilitation services to a disabled population/low income and/or homeless population.

• Paid time off with ability to cash out
• 7 paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life and Disability
• 401(k) with match
• Referral Bonus Program

• Coordinate pre-admission and admission processes by obtaining pertinent information from patients and/or family members, referral sources, and centralized intake for admission and complete admission paperwork with family and patient.
• Verify that the patient room, etc. is ready prior to admission.
• Sustain contact and provide support to patient/families to include help in dealing with the patient's transition.
• Provide frequent visits to new admissions to provide a consistent and well received patient experience.
• Orient the patient to the center environment.
• Participate in center's IDT (Interdisciplinary Team) to assist in healthcare navigation needs.
• Maintain frequent contact with center's central intake coordinator(s) within designated response times.
• Coordinate back up plans for outreach, tours and admissions processes for nights and weekends.
• Oversee development of center's strategic outreach plans and activities.
• Develop partnerships and consistent communication flows with affiliated healthcare partners/navigators/advocates related to delivering the appropriate level of care, in the most appropriate setting and at the most appropriate time based on patient's needs.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

• Maintain up-to-date information about agencies to which referrals may be made.
• Communicate admission information to other departments.
• Complete understanding of Healthcare Navigation Statement and Support functionality.
• Complete understanding of admission packet and ability to explain to family/patient.
• Knowledge of long-term care admission requirements.
• Knowledge of advanced directives.
• Knowledge and understanding of Medicare, Medicaid, Private Pay and Third Party reimbursement.

• Bachelor's degree in Business Administration, Social Work, Marketing or related field
• Associate's degree in related field with three years experience

STARTING WAGE $17/HR

What YOU’LL Get:

*Daily Pay-NEW-manage finances with a convenient way to get paid for your work every day, financial flexibility and peace of mind.
*Education Assistance to further your education or develop your career
*Health, Dental, Vision, Prescription options available
*Professional & Personal Development Opportunities
*403b Retirement Plan
*Paid Time Off that starts accruing your first day

If making a positive impact in the lives of others is a contant on your to-do list -- you'll LOVE working with a team that puts people first.

Mosaic is looking for a Health Services Assistant to join our team!

In this role, you will provide administrative assistance to the Direct Support Supervisor by scheduling medical appointments, completing any necessary medical forms, and by updating medical records.

Who will love this job:

• A thoughtful mediator  - you're receptive and remain authentic in all situations
• A collaborative teammate - you love working with others and rely on the strong relationships you build to achieve the best outcomes for the people you serve
• A natural advocate  - you offer reassurance and support throughout day-to-day activities as the liaison between the people we serve and their care teams.
• A helper - you can easily mend fences and have a knack for winning hearts and minds.

What you'll do:

• Effectively manage and schedule medical appointments for individuals served, notifying all appropriate personnel, and logging such appointments on the department calendar.
• Communicate all updated medical information to the supervisor or nursing staff
• Perform any data entry functions required to maintain detailed records of medication being administered and services provided.
• Maintain a log of all medication used at each home.

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

Ideally you have:

• A passion to serve others
• One year related experience
• Effective communications skills - both written and verbal
• A resourceful and solution-oriented mindset
• High school diploma or equivalent

Extras we think you'll love:

• Daily Pay
• Health Insurance
• Competitive Pay
• Professional & Personal Development Opportunities
• Tuition Reimbursement
• Paid Time Off (you earn it from day 1!)

STARTING WAGE $17/HR

What YOU’LL Get:

*Daily Pay-NEW-manage finances with a convenient way to get paid for your work every day, financial flexibility and peace of mind.
*Education Assistance to further your education or develop your career
*Health, Dental, Vision, Prescription options available
*Professional & Personal Development Opportunities
*403b Retirement Plan
*Paid Time Off that starts accruing your first day

If making a positive impact in the lives of others is a contant on your to-do list -- you'll LOVE working with a team that puts people first.

Mosaic is looking for a Health Services Assistant to join our team!

In this role, you will provide administrative assistance to the Direct Support Supervisor by scheduling medical appointments, completing any necessary medical forms, and by updating medical records.

Who will love this job:

• A thoughtful mediator  - you're receptive and remain authentic in all situations
• A collaborative teammate - you love working with others and rely on the strong relationships you build to achieve the best outcomes for the people you serve
• A natural advocate  - you offer reassurance and support throughout day-to-day activities as the liaison between the people we serve and their care teams.
• A helper - you can easily mend fences and have a knack for winning hearts and minds.

What you'll do:

• Effectively manage and schedule medical appointments for individuals served, notifying all appropriate personnel, and logging such appointments on the department calendar.
• Communicate all updated medical information to the supervisor or nursing staff
• Perform any data entry functions required to maintain detailed records of medication being administered and services provided.
• Maintain a log of all medication used at each home.

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

Ideally you have:

• A passion to serve others
• One year related experience
• Effective communications skills - both written and verbal
• A resourceful and solution-oriented mindset
• High school diploma or equivalent

Extras we think you'll love:

• Daily Pay
• Health Insurance
• Competitive Pay
• Professional & Personal Development Opportunities
• Tuition Reimbursement
• Paid Time Off (you earn it from day 1!)