14 Healthcare Professionals jobs in Mchenry

**Become a part of our caring community and help us put health first**
The UM Administration Coordinator 2 contributes to administration of utilization management. The UM Administration Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
The UM Administration Coordinator 2 contributes to the administration of care management and provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and maintain optimal wellness by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
+ The UM Administration Coordinator performs computations and varied activities with moderately complex administrative, operational, and customer support assignments.
+ The decisions are typically focused on interpretation of area/department policy and methods for completing assignments.
+ Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
+ Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
**Use your skills to make an impact**
**Required Qualifications**
+ Must reside in the Greater Chicago area/suburban Cook or nearby surrounding counties in the State of Illinois.
+ 2+ years of administrative support experience in the healthcare industry.
+ 1+ years of customer service experience.
+ Previous experience working with Medicaid, Long Term Care, or Medicare members.
+ Intermediate to advanced knowledge of Microsoft Office programs specifically, Word, Excel, Outlook
**Preferred Qualifications**
+ A minimum of an Associate's degree.
+ Prior billing/claims or authorization experience
+ Proficient utilizing electronic medical record and documentation programs.
+ Proficient and/or experience with medical terminology and/or ICD-10 codes.
+ Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization
**Additional Information**
+ **Schedule:** Monday through Friday, 8:00 AM - 5:00 PM with flexibility to work overtime as needed.
+ **Work Location (Address):** Schaumburg, IL
+ **Work Style:** Hybrid Office **. Required** to work in the office at least two days per week
**Work-at-Home (WAH) Internet Statement**
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
+ Satellite, cellular and microwave connection can be used only if approved by leadership.
+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
**Interview Format**
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$44,000 - $57,500 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!
As a **Security Officer - Healthcare Patrol** in **Woodstock, IL** , you will serve and safeguard clients in a range of industries such as Healthcare and more .
Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you'll use our exclusive Claim a Shift platform to view and Pick up open shifts based on your availability-giving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. As a Patrol Unarmed Officer with Allied Universal, you will be responsible for monitoring and patrolling assigned areas within a healthcare location. Your presence will help to deter security-related incidents and create a reassuring atmosphere for staff, patients, and visitors. You will conduct routine patrols, remain highly visible, and respond promptly to any situations that may arise. In this role, you will also provide exceptional customer service, utilizing your strong communication skills to address inquiries and assist those in need. At Allied Universal, we value agility, reliability, and innovation, and our caring culture puts people first. You will work as part of a dedicated team that always acts with integrity and delivers through collaboration. This is an excellent opportunity for individuals with at least six months of security-related experience who are eager to make a positive impact in a dynamic healthcare environment.
**Position Type: Part Time**
**Pay Rate: $18.00 / Hour**
**Job Schedule:**
**Day** **Time**
Thur04:00 PM - 12:00 AM
Sat08:00 AM - 04:00 PM
Sun08:00 AM - 04:00 PM
**What You'll Do:**
+ Use our proprietary scheduling platform to claim open shifts at client sites
+ Support operations across a range of environments including commercial real estate, healthcare, and education
+ Receive site-specific training and guidance from experienced teams
+ Deliver consistent, professional security presence and customer service
+ Be ready to fill in at short notice when urgent needs arise
**Responsibilities:**
+ Provide customer service to clients by following security-related procedures, site-specific policies, and responding to emergency situations as appropriate.
+ Respond to incidents and critical situations in a calm, problem-solving manner.
+ Conduct regular and random patrols throughout the healthcare facility and its perimeter to help to deter unauthorized activity.
+ Observe and report any unusual activity or potential security-related concerns within the location.
+ Assist visitors, staff, and/or patients with directions and general information as needed.
+ Collaborate with healthcare staff and report any security-related incidents according to site protocols.
+ Support access control measures by monitoring entrances and exits as required.
**What We're Looking For:**
+ Availability across various days and shifts
+ Reliability and ability to adapt to different post assignments
+ A desire to gain broad experience and grow within the company
+ Interest in transitioning into full-time roles when available
**Minimum Requirements:**
+ Must have at least 6 months of security-related experience.
+ Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
+ Possess a high school diploma or equivalent.
+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
+ Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ A valid driver's license will be required for driving positions only.
**Why Join Us:**
+ Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
+ Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
+ Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
+ Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
**Job ID:**
**Location:** United States-Illinois-Woodstock
**Job Category:** Security Officer, Part Time Security

**Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.**
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit I LinkedIn I Glassdoor I Facebook I YouTube
**Job Description**
**About The Role**
Lead and/or support the strategic direction, development, and lifecycle management of Medical flexible products globally. Work closely with regional product management teams to provide solutions for their regions' market needs by leveraging other regions' products. Support in defining regional market opportunities to justify new capabilities investments. Collaborate with cross-functional teams including R&D, sales, marketing, operations, and supply chain to deliver solutions that meet market needs and drive customer and business growth. You will ensure alignment between global product strategies and regional market requirements while championing product offerings. Ensure the company leverages enterprise technology, strategy, and customer relationships to accelerate global growth. Support development of adjacent customers, markets and geographies.
**Key Job Accountabilities**
+ **Product Strategy & Development:**
+ Define and implement the global product strategy for flexible packaging solutions, focusing on platform products that create value for customers.
+ Partner in product roadmaps (sharing existing and creating new), collaborating with functions develop and continuously improve products.
+ Identify new product opportunities based on market trends, customer feedback, and competitive analysis.
+ **Global Market Coordination:**
+ Collaborate with regional product managers, sales, and marketing teams to ensure that global product strategies are aligned with local market needs.
+ Develop and maintain a deep understanding of global market dynamics, customer preferences, and regulatory requirements to ensure product success across regions (in conjunction with global market manager).
+ Support global collaboration in implementing and progressing strategic business targets.
+ **Product Lifecycle Management:**
+ Oversee the full product lifecycle, from initial concept through development, commercialization, and post-launch support.
+ Manage product costings, pricing strategies, and profitability for global flexible packaging products.
+ **Customer & Market Insights:**
+ Conduct research and engage with customers to gather insights into product performance and market demand.
+ Develop an understanding of the market structure in each region (size, growth, trends, value chain, prospects, competitors, market share).
+ Act as the voice of the customer in all product development initiatives, ensuring products meet customer needs and deliver value.
+ Support strong relationships with prominent regional and global accounts and allied suppliers to identify opportunities in coordination with Regional and Global Sales Leaders. Ensures resource alignment in balancing region and global relationships and initiatives
+ **Cross-functional Collaboration:**
+ Work with the marketing team to develop go-to-market strategies and promotional materials for new product launches.
+ Collaborate with regional product managagment and marketing teams and provide them with the necessary tools and product knowledge to successfully sell flexible packaging solutions.
+ **Sustainability Focus:**
+ Lead initiatives to integrate sustainable practices into the product development process and ensure that products meet global sustainability goals and certifications.
+ **Performance Monitoring:**
+ Monitor product performance post-launch, identifying areas for improvement and optimizing product offerings based on customer feedback and performance data.
+ _Provide periodic and ad hoc reports and forecasts on performance against plan_
+ **Pricing:**
+ Manage global pricing strategies with global products
**Qualifications/Requirements**
+ Bachelor's degree in Business, Engineering, Packaging, or a related field. A Master's degree or MBA is a plus.
+ 7+ years of product management experience in the packaging industry, ideally with a focus on flexible packaging.
+ Experience managing a global product portfolio, with a track record of successful product launches and lifecycle management.
+ Understanding of packaging technologies, materials, and trends in sustainability a plus.
+ B2B relationship management or marketing management
+ Willingness and ability to travel internationally
+ Demonstrated Sales and OP growth
+ Ability to understand production capabilities to meet market needs
+ Knowledge of global product portfolio
**Our Expectations**
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
+ Our people are engaged and developing as part of a high-performing Amcor team
+ Our customers grow and prosper from Amcor's quality, service, and innovation
+ Our investors benefit from Amcor's consistent growth and superior returns
+ The environment is better off because of Amcor's leadership and products
**Equal Opportunity** **Employer/Minorities/Females/Disabled/Veterans/Sexual** **Orientation/Gender Identity**
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the _"Know Your Rights: Workplace Discrimination is Illegal" Poster_ . If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call and let us know the nature of your request and your contact information.
**E-Verify**
We verify the identity and employment authorization of individuals hired for employment in the United States.
**Compensation**
The starting salary for this position is expected to be between $176 100 to $20 100; however, base pay offered may vary within the full salary range $1 6 100 to $2 4 100 depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor's Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits.
**Benefits**
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
-Medical, dental and vision plans
-Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
-Company-paid holidays starting at 9 days per year and may be slightly higher by location
-Wellbeing program & Employee Assistance Program
-Health Savings Account/Flexible Spending Account
-Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
-Paid Parental Leave
-Retirement Savings Plan with company match
-Tuition Reimbursement (dependent upon approval)
-Discretionary annual bonus program (initial eligibility dependent upon hire date)
**About Amcor**
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $2 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC 
 |  LinkedIn  |  YouTube
Amcor is committed to providing a secure and reliable experience for all job seekers. If you are looking to join Amcor, please read this page to help you avoid recruitment scams. Click here!

Physical Therapist Assistant, Field Case Manager

Full-Time, Schaumburg, IL

Total Rewards Program

• Potential Annual Salary: $50 per hour
• Mileage Reimbursement - $0.55 per mile
• 401k profit and sharing
• PTO and Paid Holidays
• Company-funded STD & LTD
• Health Insurance and FSA
• Continuing Education Benefits

Why Assure Home Healthcare

Providing the right service at the right time to remain healthier at home is our priority. Assure Home Healthcare (AssureHHI) is a privately held Medicare-certified agency, headquartered in Libertyville, Illinois, founded with a deep desire to create a company with a greater purpose. Our clients receive high-quality and patient-driven home health care services, improved functionality, and live independently, furthering optimal well-being and ensuring everyone is healthier at home. We are an equal opportunity employer (EOE). Learn more about us at

Mission

The AssureHHI mission is to revolutionize the home healthcare delivery model nationwide using innovative and leading-edge technology solutions to WOW our patients, employees, and provider partners.

Vision

We are pioneers focused on persistently improving the home healthcare sphere for better patient care outcomes and consumer experience while at the same time caring for the work-life balance of our clinicians.

Our Blue Ocean

Embracing the 'blue ocean' approach, we strive to stand out by offering distinctive products, services, or value propositions that resonate with both our team and clients. At AssureHHI, a prime example of our unique 'blue ocean' initiative is our provision of a dedicated Virtual Assistant. This resource is exclusively available to our clinicians, aimed at streamlining patient charting and documentation. To our

knowledge, we are pioneers in delivering this exceptional benefit within the home health agency sphere. By affording our clinicians more time for themselves, we empower them to savor both the little and significant moments in their personal lives. Moreover, this initiative's ripple effect extends to our patients, as they experience enhanced and empathetic care, resulting in improved quality outcomes, reduced hospital readmissions, and contributing to lower healthcare costs. This endeavor truly sets us apart from any other home health agency nationwide.

Values

At AssureHHI everyone assists in creating an environment where integrity, respect, innovation, initiative, and empowerment are valued and encouraged. We will be an open, innovative, and continuous learning company that compassionately supports the individuals we serve. In supporting our mission, vision, and teamwork approach, we place a high value on:

• Integrity, Honesty, and Ethical Behavior
• Dedication to the Empowerment of others and personal responsiveness
• Professional Excellence High Performance
• Mutual Respect, Individual Dignity, and Diversity
• Team Member Participation, Contribution, and Teamwork
• Growth, Development, and Leadership

Job Description:  The Physical Therapist provides services on a visiting and intermittent basis in the client’s home in accordance with the client’s plan of care.

Responsibilities

1. Assesses client’s physical therapy needs.

2. Develops and implements plan of care appropriate to the assessment findings and plan for discharge based upon the client’s needs.

3. Participate in the periodic revision of the plan of care.

4. Provides physical therapy to clients at home or in community settings.

5. Perform client tests, measurements and evaluation such as range of motion and manual tests, gait, functional analysis and body measurements.

6. Documents all clients care on appropriate and approved form and submits completed documentation to the Director of Clinical and Professional Services within established parameters.

7. Participates in therapy and other in-service programs.

8. Attends rehabilitation department staff meeting and case conferences.

9. Participates in the utilization review and quality improvement activities of the organization.

10. Demonstrate a high degree of commitment to customer service and the provision of quality care

11. Complies with home health agency’s policies and procedure manual.

12. Complies with federal, state and local regulatory agencies.

Qualifications:

1. Licensed as Physical Therapy Assistant in the State of Illinois.

2. Graduate of a Physical Therapy Assistant School approved by the American Physical Therapy Association with an Associate Degree in Physical Therapy Assistant.

3. Ability to work well with others and demonstrate good communication skills, both oral and written.

4. Must possess CPR certification.

5. Functional abilities such ability to stoop or bend and able to lift and carry weight to perform all therapy activities effectively.

6. Must own a care with the required insurance coverage and a state driver’s license to be able to travel to the client’s residence.

**LOCATION:** Hybrid - 8 days per month in the office (see posting for locations)
**OVERVIEW**
The Senior Customer Success Specialist is a key contributor within a multi-functional team to drive account success and meaningful product utilization of the Clinical Decision Support & Provider Solutions (CDSP) at our provider health system partners. They are responsible for utilization optimization and value-driving actions. They develop and execute on the account strategy, deployment, and performance optimization efforts that align with business goals provided by Customer Success and Sales Leadership to ensure that customer needs are identified and satisfied, that expectations are met and exceeded, and that renewals are achieved.
**RESPONSIBILITIES**
+ **Project Management:** Sr. CSS has in-depth conceptual and practical knowledge in primary job family and basic knowledge of related job families. Works independently, receives minimal guidance; leads projects and has accountability for ongoing customer activities.
+ Products
+ Sr. CSS has in-depth knowledge of all CDSP products and is aware of the competition and market differentiators
+ Workflow
+ Sr. CSS supports overall account rollout strategy by taking the lead with assigned multifaceted projects
+ Sr. CSS leads successful CDSP implementation start to finish across multiple service lines and/or locations.
+ Sr. CSS manages and oversees complex implementations, supporting heatmap development with a big focus on prioritization & optimization
+ Sr. CSS should be comfortable speaking to standard and non-standard options for CDSP workflows
+ Strategy & Optimization
+ Sr. CSS will take an active role in planning, scheduling, and executing onsite client meetings
+ Sr. CSS will be responsible for identification of implementation and optimization opportunities, and partner with CS Implementation team to ensure implementation/optimization aligns with customer's goals
+ Sr. CSS will leverage PSA to track tasks and hold customer accountable, leveraging task GANTT to monitor project progress
+ Sr. CSS leverages customer-facing tools to guide project progress and develops new tools to fit customer needs
+ Sr. CSS regularly acts as a resource to colleagues and new employees
+ **Reporting Systems:** Sr. CSS leverages data to solve complex problems and exercises judgement based on the analysis of multiple sources of information.
+ Sr. CSS explains complicated data and works to build consensus on next steps
+ Sr. CSS regularly seeks data analysis opportunities to tie CDSP utilization to customer outcomes
+ Sr. CSS extracts data across all reporting systems and uses data visualization techniques to tell a positive story
+ Sr. CSS should have a high-level understanding of internal reports (AM, Client Status, Gap Analysis) and should regularly leverage these reports to monitory customer health
+ Sr. CSS should be able to guide colleagues in supporting internal and external data inquiries
+ **Technical Expertise:** Technical Integrations
+ Sr. CSS should be able to present integration options to customers, i.e. batch automation, EMR integration, Member Access and should be able to navigate common technical questions related to each
+ Sr. CSS can seek out new and innovative integration opportunities across various customer platforms
+ Sr. CSS pursues customer conversations to discuss new innovative ways to integrate CDSP solutions in our customer partners' technical and clinical workflows
+ Sr. CSS should be able to communicate the value of various integration options as well as explain the technical lift
+ Sr.CSS should leverage knowledge of customer needs and integration types to make recommendations on which integration type to leverage
+ Sr. CSS should be able to troubleshoot customer questions leveraging FileZilla
+ Sr. CSS should leverage various internal reports to identify, escalate, and resolve technical issues
+ Sr. CSS should navigate and coordinate amongst various internal teams including Systems Implementation, App Support, Engineering, and others
+ Sr. CSS should help project manage large technical projects and ensure timely completion
+ **Client Management & Relationship Building:** The Sr. CSS has in depth knowledge of key business drivers and builds knowledge of the company, processes, and customers.
+ Project Liaison
+ Sr. CSS should develop strong working relationship with PL and be able consult PL on best practices, implementation activities and gaining leadership support.
+ Sr. CSS explains difficult or sensitive information; works to build consensus
+ Additional Stakeholders
+ Sr. CSS should be aware of executive stakeholders, including contract holders and can develop key communications to keep stakeholders updated
+ Depending on the customer, Sr. CSS may have regular communication with executive stakeholders and can be nimble in tailoring their communication or presentations to the executive audience
+ Sr. CSS should develop relationships with various implementation leads including service line leaders, managers, department heads, physicians, nurses, and front-end users and should leverage these leads to seek out new implementation opportunity
+ Sr. CSS is an expert in navigating common customer pushback and can overcome barriers to implementation
+ Sr. CSS explains complex information to others in straightforward situations
+ Judgement
+ Sr. CSS should be aware of customer health and provide input to changes in customer health to Account Executive, Engagement Manager, or Sr. Regional Manager.
+ Sr. CSS should be able to identify and escalate any customer concerns and take initial steps to overcome them
+ Sr. CSS solves complex problems; exercises judgment based on the analysis of multiple sources of information
+ **Account Management Systems:** Sr. CSS should be able to utilize all account management systems across CDSP and should be able to recommend opportunities for process improvement.
+ Sr. CSS should regularly leverage Salesforce reporting to inform customer conversations and to understand timelines, resourcing, and trends for project execution
+ Sr. CSS will partner internally with various teams on communication planning including lifecycle marketing for targeted customer communications and thought leadership campaigns
+ Sr. CSS will leverage account management resources to ensure the coordinated execution of tasks across a multi-disciplinary team (Customer Success Implementation, Systems Implementation, Customer Support, Enterprise Support, Research & Analytics, Lifecycle Marketing, Digital Marketing, etc.) and for a variety of activities (access planning, configuration and execution; training & onboarding; communication plans & digital programs; reporting, etc.)
+ Sr. CSS should be able to guide colleagues in supporting internal and external data inquiries
+ **Healthcare Landscape:** Sr. CSS has in-depth knowledge of CDSP solutions and how they meet the needs of our customers and differentiate from competing solutions in the market.
+ Sr. CSS can identify, uncover, and understand customer needs, initiatives, and value growth opportunities based on knowledge of government programs and quality initiatives
+ Sr. CSS understands CDSP product alignment with major healthcare models
+ Sr. CSS understands the roles and responsibilities of customer stakeholders including but not limited to CMIO, CMO, CNO, CQO, CRO, CIO, and Patient Experience leaders
+ Sr. CSS may serve as a resource to colleagues when it comes to understanding how CDSP fits within the healthcare landscape
+ Sr. CSS stays on top of healthcare trends and seeks out opportunities to partner with customers on innovation and alignment
+ **Additional Responsibilities:**
+ Establish positive, collaborative relationships with client representatives even under difficult or escalated circumstances
+ Act and communicate professionally as a representative of the CE team
+ Respond quickly and appropriately not only to customer questions, needs, requests to coordinate resources to meet those needs, but also to business needs and priorities
+ Track and document project plans, statuses, and progress
**QUALIFICATIONS**
**Education:** Bachelor's degree required, Business Health Administration preferred. Advanced degree or equivalent recommended.
**Experience:**
+ 3+ years of experience in Saas- or CaaS-based customer success, account management, or related roles, with a focus on strategic or enterprise-level customer engagement and value realization
+ Healthcare background, including but not limited to:
+ Healthcare IT experience preferably in a project manager, account management, and/or IT function
+ Knowledge of clinical decision support (CDS) products and awareness of the competition and market differentiators
+ Knowledge of EHRs and related technical workflows
+ Knowledge of the healthcare industry, including clinical workflows, healthcare regulations, and health system organizational goals
+ Proven ability to quickly establish rapport with all levels of personnel up to and including C-suite executives
+ Superb presentation, oral and written communication skills
+ Awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures
+ Excellent customer management skills to track large, complex software implementations across multiple customer sites
+ Data-oriented, consultative approach to promote product utilization with customers
**TRAVEL:** ~10-40% travel
#LI-Hybrid
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Overview
At Wipfli, people count.
At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results.
We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.
People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.
Responsibilities
Responsibilities:
+ Manage tax advisory services and providing thoughtful tax compliance to medical practice clients in accordance with firm and professional standards, within budget and deadline expectations
+ Assist with managing, developing, and coaching professional tax staff
+ Plan and schedule tax engagements with clients and firm resources
+ Participate in and provide leadership for firm initiatives and projects
+ Helping to develop, build and manage client relationships
+ Communicate proactively with clients and engagement partners regarding project status, client service opportunities, and other significant matters in a timely manner
+ Develop deep industry knowledge within the healthcare industry
+ Participate in the proposal process for prospective clients and serve as the main tax point of contact within our firm for clients
Knowledge, Skills and Abilities
Qualifications:
+ 5 years or more of relevant progressive experience in public accounting tax including technical tax consulting and client relationship management
+ Bachelor's degree in accounting, finance, or related field
+ CPA license
+ Experience managing multiple client engagements with ability and passion for developing and fostering deep relationships with key clients
+ A strong sense of ownership for delivering ultra-responsive client service
+ Excellent supervisory, team building, and time management skills
+ Strong written and oral communication
+ Proficiency in Word, Excel, PowerPoint, Adobe, Caseware, depreciation processing software, Tax preparation software (Axcess), Tax research software (RIA), and Go File Room is strongly desired
Amanda Feltner, from our recruiting team, will be guiding you through this process. Visit herLinkedIn ( page to connect!
#LI-Hybrid #LI-AF1
Additional Details
Additional Details:
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at
Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $103,000 to $154,000, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.
Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.
Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location.
"Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.
Job LocationsUS-IL-Chicago | US-IL-Lincolnshire
Job ID
Category Tax
Remote No

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.

Job Summary

The Senior Managed Services Solution Architect (SMSA) is a field-based technical pre-sales role that focuses on developing comprehensive managed services solutions for CDW customers. This role involves providing consultative guidance, scoping service offerings, and fostering strategic relationships to drive business growth. In this role you will be working with customers, delivery, and internal sales teams to develop and maintain strategic relationships and be a trusted advisor to grow our Managed services business.

What you will do:

• Develop appropriate service solutions for CDW customers, including analysis, technical scoping and support for appropriate managed services offerings.
• Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, to provide quotations and technical response for Request for Proposal (RFP's) Request for Quote (RFQ's), Request for Information (RFI's), standard proposals, and author statements of work (SOWs).
• Costing and pricing of managed services opportunities to meet managed services business goals including gathering customer key metrics to scope and price.

• Analyze technical and competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach provides enhanced business outcomes beyond initial customer expectations.
• Maintain strategic relationships with Customers, Internal Sales & Delivery management, acting as a trusted advisor to drive business growth.
• Practice ownership of your assigned territory and/or client based by establishing a regular cadence with partners/customers and assisting Sales with territory strategy planning.
• Act as a subject matter expert in multiple families of services and solutions including for 50% managed services offerings.
• Assists and monitors many opportunities of varying complexity
• Works with resource coordinators/managers of delivery to ensure that appropriate quantity and quality of technical and services resources are deployed for engagements.
• Lead outreach initiatives, technical enablement projects, coaching, and mentoring for other MSAs.
• Assist delivery leaders new offering development from a technical perspective
• Develops content to effectively train coworkers in formal trainings as well as team huddles.
• Acquire and maintain relevant technology and industry certifications as required.

What we expect of you:

Bachelor's Degree and or equivalent experience.a minimum of five years in technical, pre-sales, or post-sale delivery role, OR

9 years in technical, pre-sales, or post-sale delivery role.

Motivated, self-starting, and able to independently perform high quality work with minimal guidance.

Industry knowledge and domain expertise: An SMSA should possess domain expertise. They should understand industry-specific challenges, regulations, and best practices. They should have a deep understanding of the architecture, products, technologies, and solutions offered by the company. This knowledge enables them to provide tailored recommendations and position the company's solutions effectively within the industry landscape. Areas of Expertise specific to this role includes:

• Experience with healthcare clients is preferred

Team collaboration and leadership: Collaboration with cross-functional teams, including sales and delivery, is crucial in this role. A SMSA should be able to work effectively in a team, lead technical discussions, and influence decision-making. They may also provide guidance and mentorship to junior team members.

Customer-focused approach: An SMSA must have a customer-centric mindset and be able to understand and articulate customer needs effectively. They should possess excellent communication and presentation skills to engage with customers, gather requirements, and explain technical concepts in a clear and concise manner. Building relationships, understanding customer pain points, and providing tailored solutions are key aspects of this role.

Solution design and problem-solving skills: The candidate should have the ability to design and communicate comprehensive solutions that address customer requirements, business challenges, and build consensus around the final solution. They should be skilled in analyzing complex problems, identifying appropriate solutions, and translating technical concepts into understandable terms for customers. Strong problem-solving skills are crucial for identifying and resolving technical issues or gaps in proposed solutions.

Willingness to travel as needed is preferred.

Pay range: $ 79,000 - $120,000, depending on experience and skill set
Annual bonus target of 30,000 subject to terms and conditions of plan
Benefits overview:
Salary ranges may be subject to geographic differentials

About us

We make technology work so people can do great things.

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

**LOCATION:** Hybrid - 8 days a month in the office (see locations on the posting)
**OVERVIEW**
You will work in concert with the product management team to analyze market conditions, the competitive landscape, customer needs, and develop go-to-market plans that differentiate Clinical Effectiveness (CE) products from the competition while reinforcing customer value. You also will support the sales and client service teams through the creation of messaging, tools and sales support material, and will drive strategy and subject matter expertise for campaigns and communications to be delivered by the marketing communications team. You work closely with portfolio marketing, product management, strategic marketing communications, training and sales to deliver accelerated growth for CE products.
**RESPONSIBILITIES**
+ **Market Intelligence:** understand CE market trends, customer needs, and competitive landscape. Use this knowledge to inform sales enablement and go-to-market strategies.
+ **Product Positioning:** develop clear and compelling product positioning and messaging that differentiates our products in the market.
+ **Content Creation:** create and manage a variety of content (e.g., sales documentation, product videos, website copy, blog posts) to articulate the benefits of our products to enterprise businesses.
+ **Sales Enablement:** equip the sales team with the necessary tools and materials to sell our products effectively. This includes training sessions, product collateral, and custom sales strategies.
+ **Partner Enablement:** support the partner ecosystem with the necessary tools and materials to sell our products effectively.
+ **Analyst Support:** create differentiated messaging & materials for analyst briefings, inquiries, and RFPs.
+ **Stakeholder Engagement:** collaborate with internal teams (e.g., product management, sales, customer success) and external stakeholders (e.g., customers, partners, industry analysts) to maximize product impact.
**QUALIFICATIONS**
**Education:** Bachelor's degree from an accredited four-year college or university in relevant field or equivalent
**Experience:** Five or more years in product marketing or related experience
**Preferred:**
+ Working with sales, account management and customer success functions
+ Understanding of SaaS products and their application in business
+ Working with marketing enterprise software solutions
+ Experience in creating marketing collateral & sales enablement tools
+ Experience in healthcare technology or similar setting a plus
**TRAVEL:** Up to 10% travel required as necessary, mostly to internal meetings
#LI-Hybrid
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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