19 Healthcare Support Staff jobs in Lawnside

**Description**
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
**Entity: Clinical Practices of the University of Pennsylvania (CPUP)**
**Department: Dermatology Clinic**
**Location: Perelman Center, Philadelphia, PA**
**Hours: Full-Time**
Summary:
+ The Clinical Support Representative (CSR) supports the practice by performing clinical and administrative duties including assisting patients in exam rooms, updating documentation, and cleaning and sterilizing equipment.
Responsibilities:
+ Patient Care Accountabilities: Promptly rooms patients, using EMR to alert provider that patient is ready. If requested by patients, act as chaperone / patient observer during appointments or procedures. Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam remains in exam room when necessary/requested. Functions as a witness for procedural consents if required. Responds appropriately to emergency/code situations.
+ Clerical / Other Accountabilities: Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. Completes medical forms and other requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists clinical staff with the maintenance of patient education materials as needed. Promptly performs call-backs as directed by provider and manager. Provides patients with follow up care instructions as instructed by provider
+ Environmental / Safety Accountabilities: Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques. Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared. Cleans and disinfects instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Secures stock items in appropriate location. CSRs, if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security checks expiration dates removes outdated items.
+ Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.) Flexible and readily adopts new processes and engages in practice operation changes.
Credentials:
+ Basic Cardiac Life Support (Required)
Education or Equivalent Experience:
+ H.S. Diploma/GED (Required)
+ Completion of an accredited Medical Assistant or Certified Nursing Assistant program (Preferred_
+ 1+ year related experience (Required)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 258830

**Description**
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
**Entity:** Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)
**Department:** Delancey Medical Assoc
**Location:** Penn Medicine Washington Square - 800 Walnut St
**Hours:** Per Departmental Needs - Part Time 20+ hours
Summary:
+ The Clinical Support Representative (CSR) supports the practice by performing clinical and administrative duties including assisting patients in exam rooms, updating documentation, and cleaning and sterilizing equipment.
Responsibilities:
+ Patient Care Accountabilities:
+ Promptly rooms patients, using EMR to alert provider that patient is ready.
+ If requested by patients, act as chaperone / patient observer during appointments or procedures.
+ Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam; remains in exam room when necessary/requested.
+ Functions as a witness for procedural consents if required.
+ Responds appropriately to emergency/code situations.
+ Clerical / Other Accountabilities:
+ Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
+ Completes medical forms and other requests for information as appropriate and required. Prepares and sends patient correspondence as required.
+ Assists clinical staff with the maintenance of patient education materials as needed.
+ Promptly performs call-backs as directed by provider and manager.
+ Provides patients with follow up care instructions as instructed by provider
+ Environmental / Safety Accountabilities:
+ Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques.
+ Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.
+ Cleans and disinfects instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol.
+ Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Secures stock items in appropriate location.
+ CSRs, if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items.
+ Other / Regulatory:
+ Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.)
+ Flexible and readily adopts new processes and engages in practice operation changes.
+ Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
+ Other duties as assigned to support the unit, department, entity, and health system organization
Credentials:
+ CPR (Required)
+ MA Certification or CNA license (Preferred)
Education or Equivalent Experience:
+ H.S. Diploma/GED (Required)
+ Completion of an accredited Medical Assistant or Certified Nursing Assistant program (Preferred)
+ 1+ years Related experience (Preferred)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 278207

Job Description

Job Description

Job Overview : The Executive Assistant (EA) to the Clinical Support Team (CST) provides high-level administrative and operational support to the CST at SGCA. This role ensures the efficient management of the CST’s schedule, communications, and project coordination, while supporting clinical, compliance/quality, and organizational initiatives that promote excellence in care for individuals with autism and developmental disabilities. The EA is a proactive, detail-oriented, and mission-aligned professional who thrives in a dynamic clinical environment and is passionate about supporting leadership in delivering compassionate, evidence-based care.

Reports To: CST

Supervising Duties: None

Work Schedule: Mon-Friday, 8am-4pm

Employee Classification: Full time, Hourly, Non-Exempt

Qualifications:

Required:

• Minimum 3 years’ experience as an Administrative or Executive Assistant, preferably in a healthcare, behavioral health, or nonprofit setting.
• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite, Google Workspace, Zoom, and project management tools (e.g., , Central Reach, BST perform).
• Ability to handle sensitive information with discretion and integrity.
• Demonstrated ability to work independently and manage multiple priorities.
• Strong supervisory skills and attention to detail.

Preferred:

• Knowledge of ABA, behavioral health, or clinical operations.
• Experience in a nonprofit organization or healthcare setting.
• Associate's or Bachelor's degree in a related field.
• Bilingual (Spanish)

Essential Responsibilities:

Administrative Support

• Manage and maintain the CST’s calendar, scheduling internal and external meetings, clinical consultations, and presentations.
• Attend clinical leadership meetings.
• Prepare agendas, take minutes, and track action items for clinical and leadership meetings.

Clinical & Operational Support

• Assist with the organization and communication of clinical policies, procedures, and protocols that are in line with AQC requirements.
• Track deadlines, licensure renewals for the CST, continuing education credits (CEUs), and compliance documentation.
• Serve as liaison between the CST and clinical teams, board members, and external stakeholders.
• Support coordination and logistics for clinical and professional training, workshops, and external audits.
• Monitor treatment dosage for clients and provide informative reports to the CST about the utilization information per code, per client, etc. (e.g., manage spreadsheets, CR Insights module, clinical data trackers).
• Central Reach (EMR) management.

Quality & Compliance Support:

• HIPAA and Information Security Officer
• Internal audit support
• Regulatory trainings to staff and exam proctoring
• Compliance records keeping

Other Duties

• Assist with hiring logistics for clinical roles (e.g., interviewing RBTs / BCBAs). Create and implement a training schedule for new clinical staff (e.g., HR, DCD, Central Reach).
• Coordinate with HR and finance for items related to staffing, billing, or compliance as needed.
• Uphold confidentiality and professional boundaries in handling sensitive clinical or personnel information.
• Uphold all SGCA values and follow the center’s policies and procedures
• Maintain a positive and professional relationship with fellow employees, parents, children, visitors, monitors, and volunteers

Additional Responsibilities:

• Additional duties as assigned by the CST
• Communicate with CST regarding concerns and questions
• Translational services (when applicable)

Physical Requirements:

• Hearing, seeing, and speaking constantly
• Having manual dexterity to write and perform specific computer and electronic device functions for data collection
• Having visual acuity to read and comprehend written communication through computer, electronic devices, and paper means.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Accounts Resolution Specialist I

Department: Ophth Clinical Support
Location: Penn Presbyterian Medical Center- 51 N 39th Street
Hours: Full Time

Summary:

• The Account Resolution Specialist I reports to the Supervisor of Billing; primary responsibilities are to facilitate activities necessary to a successful resolution of accounts. This position will work out of assigned work queues handling claim edit work queue resolution as well as follow up work queue denials transferred from Professional Billing Office that require department intervention. Individuals will be responsible for investigating claim denials and underpayments by insurance carriers and appeal for payment or make appropriate adjustment. Exercising good judgement in escalating identified denial trends or root cause of denials to mitigate future denials, expedite the reprocessing of claims and maximize opportunities to enhance front end claim edits to facilitate a first pass resolution.

Responsibilities:

• Responsible for patient account research in relation to working accounts within the claim edit work queue and follow-up work queue
• Identifying untimely accounts and performing accurate and timely write offs adhering to policy guidelines
• Responsible for maintaining the highest level of billing standards following current guidelines from Medicare, Medicaid, and other insurance entities.
• Answering revenue cycle patient inquiries as well as front desk questions regarding patient accounts
• Meets or exceeds established performance targets (productivity and quality) established by the Supervisor of Billing

Credentials:


Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• 3+ years Working in health care (professional) billing, health insurance or equivalent

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

**Description**
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Job Title: Accounts Resolution Specialist I
Department: Ophth Clinical Support
Location: Penn Presbyterian Medical Center- 51 N 39th Street
Hours: Full Time
Summary:
+ The Account Resolution Specialist I reports to the Supervisor of Billing; primary responsibilities are to facilitate activities necessary to a successful resolution of accounts. This position will work out of assigned work queues handling claim edit work queue resolution as well as follow up work queue denials transferred from Professional Billing Office that require department intervention. Individuals will be responsible for investigating claim denials and underpayments by insurance carriers and appeal for payment or make appropriate adjustment. Exercising good judgement in escalating identified denial trends or root cause of denials to mitigate future denials, expedite the reprocessing of claims and maximize opportunities to enhance front end claim edits to facilitate a first pass resolution.
Responsibilities:
+ Responsible for patient account research in relation to working accounts within the claim edit work queue and follow-up work queue
+ Identifying untimely accounts and performing accurate and timely write offs adhering to policy guidelines
+ Responsible for maintaining the highest level of billing standards following current guidelines from Medicare, Medicaid, and other insurance entities.
+ Answering revenue cycle patient inquiries as well as front desk questions regarding patient accounts
+ Meets or exceeds established performance targets (productivity and quality) established by the Supervisor of Billing
Credentials:
Education or Equivalent Experience:
+ H.S. Diploma/GED (Required)
+ 3+ years Working in health care (professional) billing, health insurance or equivalent
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 240837

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Radiometer, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. As a global leader and pioneer in acute care diagnostics for over 70 years, we streamline diagnostic workflows, empowering healthcare professionals to focus on what truly matters-caring for critically ill patients. Here, you'll find a place to grow and make a real impact with your unique perspective, driving us forward in improving patient care.
Learn about the Danaher Business System ( which makes everything possible.
The Sales Executive, Clinical Decision Support Solutions is responsible for driving sales growth and market adoption of Radiometer's TriageGo solution-a cutting-edge AI-powered clinical decision support tool that enhances emergency department triage efficiency and patient outcomes-and Etiometry, an FDA-cleared platform that supports proactive, personalized care in intensive care units. This role involves creating and executing strategic territory plans to develop new markets, educate early-stage customers, and position TriageGo and Etiometry as a vital solution in acute care settings. This is a hunting role---a successful applicant will possess well-honed hunting skills and enjoy using them.
This position reports to the Director of US Sales and Marketing and is part of the Clinical Software Sales Team working remotely to cover the Eastern Region.
In this role, you will have the opportunity to:
+ Develop and execute strategic territory plans to drive adoption of TriageGo in emergency departments and Etiometry in intensive care units.
+ Build and maintain strong relationships with key stakeholders including clinicians, hospital administrators, and IT decision-makers.
+ Conduct tailored product demonstrations and deliver compelling value propositions to prospective customers.
+ Collaborate with marketing, clinical, and technical teams to ensure smooth onboarding and successful implementations.
+ Prospect and generate leads, maintain accurate CRM records, and represent the company at trade shows and other events.
The essential requirements of the job include:
+ Bachelor's degree required; science, healthcare, or business-related field preferred.
+ 5+ years of experience in medical device or healthcare technology sales, preferably in clinical decision support or diagnostic solutions.
+ Proven track record of meeting or exceeding sales targets in a complex, consultative sales environment.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel up to 70% or greater; some overnight travel
It would be a plus if you also possess previous experience in:
+ Selling AI-powered or software-based healthcare solutions.
+ Working with emergency departments or acute care clinical environments.
Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info ( .
At Radiometer, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.
The salary range for this role is $110,000 - $120,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
#LI-CV1
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
The U.S. EEO posters are available here ( .
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1- or .

**Job Family** **:**
Strategy & Transformation Consulting
**Travel Required** **:**
Up to 50%
**Clearance Required** **:**
None
Job Posting
**What You Will Do** **:**
The Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device, companies. We support our clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs), bring them to life through strong partnerships with both manufacturers and third-party vendors through implementation, and ensuring that they are achieving their strategic intent through nuanced and bespoke program monitoring solutions.
In this role you will be accountable for growing and managing client relationships while managing client expectations. You will become the client's trusted advisor that contributes to the "key client" business development strategy. You will be accountable to develop business with new buyers within key client/s, drawing upon industry and client connections as well as trends and Guidehouse solutions. As you sell and deliver great work you will also identify and evaluate issues of risk for both Guidehouse and for Guidehouse's relationships with clients. You will oversee multiple projects simultaneously of all varying sizes and durations to ensure quality control and key client's perceived value while supervising, mentoring and developing Guidehouse personnel. As a member of the Patient Services leadership team, you will be tasked with the identification and development of new offerings based on evolving industry needs and team capabilities. You will also be involved in non- client related firm- building activities as a leader in the firm.
Common projects include:
+ Develop Patient Services Program Blueprints and detailed program designs, including defining the desired customer and customer experience, the mix of programs and services, and level of support provided
+ Identify emerging digital technologies to optimize Patient Services offerings and identify novel ways to address persistent patient and customer challenges
+ Advise client partners on the optimal PS operating model to address unique product and TA needs, including identification, assessment, and selection of vendor partners to deliver innovative customer experiences
+ Defining methodologies to measure and benchmark the effectiveness of PS program performance; analyze metrics to provide strategic insights
+ Supporting the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs (e.g., financial support, treatment management support)
+ Supporting the identification of business development opportunities & subsequent pull through of business development activities (e.g., proposal development, scoping)
**What You Will Need:**
+ BA/BS degree in Science, Biomedical Engineering, Healthcare, Business or related course of study.
+ 10 years of Life Sciences (Pharmaceutical, Biotech, Specialty Pharma and/or Medical Technology) consulting experience or blend of consulting & industry experience.
+ Subject matter expertise in patient services programs, including Patient Services program design, PS regulatory / compliance issues, patient journey development particularly for specialty medications (e.g., high cost, biologics, CAR-T, REMs, drug-device combinations), Organizational design and change management, and Primary research.
+ Ability to work independently but with oversight from management. Experience in managing components of projects, ownership of workstreams and/or analytics and supervising, coaching or mentoring others in daily tasks is required.
+ Must possess strong analytical skills (Excel, Access, etc.) and leverage analytic techniques to use data to guide client and team decision-making.
+ Must have advanced data collection, research, information finding experience and explore solutions that challenge critical thinking.
+ Proven track record generating revenues with existing clients demonstrating a passion for developing high value client relationships and executing on an account penetration strategy that results in account growth directly or indirectly.
+ Experience managing projects to timeline, scope and budget on multiple teams simultaneously.
+ Must be willing and able to travel to client sites across the US, up to 33% of the time.
+ Authorized to work for any US employer without sponsorship.
**What Would Be Nice To Have:**
+ MBA / PhD / PharmD / MD degree preferred.
+ Demonstrated commitment and passion for the Healthcare and Life Science industries.
+ Excellent written and oral communication skills and ability to produce client ready deliverables including PowerPoint presentations.
+ Ability to grasp and communicate clinical and business implications of technically complex products and services.
+ Excellent attention to detail and ability to review work product of self and others and produce work product and deliverables that require minimal re-work or editing.
+ Collaborative and a team player.
The annual salary range for this position is $206,000.00-$343,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
**What We Offer** **:**
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
+ Medical, Rx, Dental & Vision Insurance
+ Personal and Family Sick Time & Company Paid Holidays
+ Position may be eligible for a discretionary variable incentive bonus
+ Parental Leave and Adoption Assistance
+ 401(k) Retirement Plan
+ Basic Life & Supplemental Life
+ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
+ Short-Term & Long-Term Disability
+ Student Loan PayDown
+ Tuition Reimbursement, Personal Development & Learning Opportunities
+ Skills Development & Certifications
+ Employee Referral Program
+ Corporate Sponsored Events & Community Outreach
+ Emergency Back-Up Childcare Program
+ Mobility Stipend
**About Guidehouse**
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
_Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee._

Job Family :

Strategy & Transformation Consulting

Travel Required :

Up to 25%

Clearance Required :

None

The Life Sciences - Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device, companies. We support our clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs), bring them to life through strong partnerships with both manufacturers and third-party vendors through implementation, and ensuring that they are achieving their strategic intent through nuanced and bespoke program monitoring solutions.

Common Patient Services projects include:

• Defining patient treatment journeys, identifying potential Patient Services engagement points, key barriers, and areas of unmet need to inform design of potential PS offerings

• Conducting secondary market research on competitor/analog offerings

• Conducting primary market research with a range of stakeholders to identify needs & validate potential support

• Develop Patient Services Program Blueprints and detailed program designs, including defining the desired customer experience, the mix of programs and services, and level of support provided

• Supporting the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs (e.g., financial support, treatment management support)

• Defining methodologies to measure and benchmark the effectiveness of PS program performance; analyze metrics to provide strategic insights

• Engaging executive level audiences to deliver actionable insights and recommendations

• Supporting the identification of business development opportunities & subsequent pull through of business development activities (e.g., proposal development, scoping)

• Developing and managing junior staff development

Managing Consultants are responsible for managing projects from cultivation to completion. In this role, you will manage the activities of the designated project team and support the day to day management of the client relationship. You are expected to effectively develop and manage work plans, staffing, deadlines and budgets and are expected to manage multiple projects simultaneously. Work products are expected to be high quality and client ready. In this visible role, you will lead team meetings and guide, manage, and coach Consultants and Senior Consultants, providing constructive feedback on their project participation and overall career development. Managing Consultants work closely with Directors and Managing Directors to keep them abreast of project progress and important developments. Managing Consultants take part in sales initiatives and Practice development. Travel is project dependent but averages 20 percent.

Guidehouse encourages career development and hiring for the long term. Managing Consultants follow a clearly defined career path. As Managing Consultants hone their project management skills, ability to manage multiple work streams, professional expertise, and client and business development skills, they progress to the position of Associate Director.

What You Will Need :

• Bachelor's degree.

• 5-7 years of transferrable consulting or work experience in Patient Services and related functions.

• Must be willing and able to travel to client sites across the US, up to 20% of the time.

• Authorized to work for any US employer without sponsorship.

What Would Be Nice To Have :

• Must have excellent written and oral communication skills.

• Must be collaborative and a team player.

• Must have exceptional client management experience including expanding client relationships within an organization and ability to recognize and communicate add-on and/or cross business opportunities at external clients.

The annual salary range for this position is $102,000.00-$170,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Job Family :

Strategy & Transformation Consulting

Travel Required :

Up to 25%

Clearance Required :

None

The Life Sciences - Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device, companies. We support our clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs), bring them to life through strong partnerships with both manufacturers and third-party vendors through implementation, and ensuring that they are achieving their strategic intent through nuanced and bespoke program monitoring solutions.

Senior Consultants are integral members of Guidehouse teams and contribute to all levels of the consulting process. Life Sciences Senior Consultants are responsible for the day-to-day management of consulting assignments and have regular interactions with clients. Your specific responsibilities include: analyzing scientific, clinical, financial and strategic information to discern the business implications of new technologies and emerging trends; conducting primary research interviews with clinicians, thought leaders, and executives in the healthcare industry and related fields; managing and mentoring junior staff; and preparing and presenting written reports to senior management and clients. Travel is project dependent but averages 20 percent.

The Life Sciences practice encourages career development and hiring for the long term. Senior Consultants follow a clearly defined career path and continue to deepen their knowledge in the field of healthcare and the practice of consulting. As Senior Consultants hone their project management skills and ability to manage multiple work streams, they progress to the position of Managing Consultant.

Common Patient Services projects include:

• Defining patient treatment journeys, identifying potential Patient Services engagement points, key barriers, and areas of unmet need to inform design of potential PS offerings

• Conducting secondary market research on competitor/analog offerings

• Conducting primary market research with a range of stakeholders to identify needs & validate potential support

• Develop Patient Services Program Blueprints and detailed program designs, including defining the desired customer experience, the mix of programs and services, and level of support provided

• Supporting the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs (e.g., financial support, treatment management support)

• Defining methodologies to measure and benchmark the effectiveness of PS program performance; analyze metrics to provide strategic insights

• Engaging executive level audiences to deliver actionable insights and recommendations

• Supporting the identification of business development opportunities & subsequent pull through of business development activities (e.g., proposal development, scoping)

• Developing and managing junior staff development

What You Will Need :

• Bachelor's degree.

• 3-5 years of transferrable consulting or work experience in Patient Services and related functions.

• Must be willing and able to travel to client sites across the US, up to 20% of the time.

• Authorized to work for any US employer without sponsorship.

What Would Be Nice To Have :

• Must have excellent written and oral communication skills.

• Must be collaborative and a team player.

• Must have exceptional client management experience including expanding client relationships within an organization and ability to recognize and communicate add-on and/or cross business opportunities at external clients.

The annual salary range for this position is $89,000.00-$148,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.