6 Healthcare Support Staff jobs in Roselle Park
Clinical Trainer, Patient Support Services (Per Diem)
07054 Parsippany, New Jersey
IQVIA
Posted 16 days ago
Job Viewed
Job Description
**Clinical Trainer, Patient Support Services (Per Diem)**
This per diem Clinical Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a both call center environment and in-person clinical education engagements with patients and healthcare providers. In this project-based, per diem Clinical Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments. With limited guidance, this role will provide expertise to support training initiatives. The Clinical Trainer will need to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Clinical Trainer Responsibilities**
+ Responsible for the development and delivery of aligned training, as well as foundational and advanced clinical skills training supporting both patients and healthcare providers
+ Function as a subject matter expert and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles, including but not limited to the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of master slide decks, coordination of presenters for live and virtual training events/POAs, development of workshops, leader guides and train-the-trainer events, and reinforcement training activities
+ Consults and collaborates with client medical, commercial, and regulatory leadership, as well as IQVIA program leadership, to identify training needs/gaps and design and deliver training that enhances team effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College or University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility
**Preferred Qualifications**
+ Active and Unrestricted RN license with at least five (5) years' clinical experience is preferred
+ At least 2-years' experience as a Clinical Trainer, Clinical Nurse Educator, or Patient Ambassador is preferred
+ Experience in remote/virtual pharmaceutical Call Center providing patient education and support preferred
+ Experience delivering training on Motivational Interviewing with patients preferred
+ Experience with common lab testing and diagnostics (ECG, OCT, ECHO, PFT and genetics) preferred
+ Infusion experience preferred
**Job Requirements:**
+ Ability to collaborate effectively with cross-functional partners
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Excellent vendor management skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with coworkers, managers and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $75 - $110 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This per diem Clinical Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a both call center environment and in-person clinical education engagements with patients and healthcare providers. In this project-based, per diem Clinical Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments. With limited guidance, this role will provide expertise to support training initiatives. The Clinical Trainer will need to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Clinical Trainer Responsibilities**
+ Responsible for the development and delivery of aligned training, as well as foundational and advanced clinical skills training supporting both patients and healthcare providers
+ Function as a subject matter expert and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles, including but not limited to the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of master slide decks, coordination of presenters for live and virtual training events/POAs, development of workshops, leader guides and train-the-trainer events, and reinforcement training activities
+ Consults and collaborates with client medical, commercial, and regulatory leadership, as well as IQVIA program leadership, to identify training needs/gaps and design and deliver training that enhances team effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College or University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility
**Preferred Qualifications**
+ Active and Unrestricted RN license with at least five (5) years' clinical experience is preferred
+ At least 2-years' experience as a Clinical Trainer, Clinical Nurse Educator, or Patient Ambassador is preferred
+ Experience in remote/virtual pharmaceutical Call Center providing patient education and support preferred
+ Experience delivering training on Motivational Interviewing with patients preferred
+ Experience with common lab testing and diagnostics (ECG, OCT, ECHO, PFT and genetics) preferred
+ Infusion experience preferred
**Job Requirements:**
+ Ability to collaborate effectively with cross-functional partners
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Excellent vendor management skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with coworkers, managers and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $75 - $110 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
View Now
0
Clinical Trainer, Patient Support Services (Per Diem)
07974 New Providence, New Jersey
IQVIA
Posted 16 days ago
Job Viewed
Job Description
**Clinical Trainer, Patient Support Services (Per Diem)**
This per diem Clinical Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a both call center environment and in-person clinical education engagements with patients and healthcare providers. In this project-based, per diem Clinical Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments. With limited guidance, this role will provide expertise to support training initiatives. The Clinical Trainer will need to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Clinical Trainer Responsibilities**
+ Responsible for the development and delivery of aligned training, as well as foundational and advanced clinical skills training supporting both patients and healthcare providers
+ Function as a subject matter expert and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles, including but not limited to the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of master slide decks, coordination of presenters for live and virtual training events/POAs, development of workshops, leader guides and train-the-trainer events, and reinforcement training activities
+ Consults and collaborates with client medical, commercial, and regulatory leadership, as well as IQVIA program leadership, to identify training needs/gaps and design and deliver training that enhances team effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College or University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility
**Preferred Qualifications**
+ Active and Unrestricted RN license with at least five (5) years' clinical experience is preferred
+ At least 2-years' experience as a Clinical Trainer, Clinical Nurse Educator, or Patient Ambassador is preferred
+ Experience in remote/virtual pharmaceutical Call Center providing patient education and support preferred
+ Experience delivering training on Motivational Interviewing with patients preferred
+ Experience with common lab testing and diagnostics (ECG, OCT, ECHO, PFT and genetics) preferred
+ Infusion experience preferred
**Job Requirements:**
+ Ability to collaborate effectively with cross-functional partners
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Excellent vendor management skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with coworkers, managers and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $75 - $110 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This per diem Clinical Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a both call center environment and in-person clinical education engagements with patients and healthcare providers. In this project-based, per diem Clinical Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments. With limited guidance, this role will provide expertise to support training initiatives. The Clinical Trainer will need to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Clinical Trainer Responsibilities**
+ Responsible for the development and delivery of aligned training, as well as foundational and advanced clinical skills training supporting both patients and healthcare providers
+ Function as a subject matter expert and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles, including but not limited to the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of master slide decks, coordination of presenters for live and virtual training events/POAs, development of workshops, leader guides and train-the-trainer events, and reinforcement training activities
+ Consults and collaborates with client medical, commercial, and regulatory leadership, as well as IQVIA program leadership, to identify training needs/gaps and design and deliver training that enhances team effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College or University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility
**Preferred Qualifications**
+ Active and Unrestricted RN license with at least five (5) years' clinical experience is preferred
+ At least 2-years' experience as a Clinical Trainer, Clinical Nurse Educator, or Patient Ambassador is preferred
+ Experience in remote/virtual pharmaceutical Call Center providing patient education and support preferred
+ Experience delivering training on Motivational Interviewing with patients preferred
+ Experience with common lab testing and diagnostics (ECG, OCT, ECHO, PFT and genetics) preferred
+ Infusion experience preferred
**Job Requirements:**
+ Ability to collaborate effectively with cross-functional partners
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Excellent vendor management skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with coworkers, managers and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $75 - $110 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
View Now
1
CRM Solution Architect, Patient Support Services
07960 Morristown, New Jersey
Sanofi Group
Posted 16 days ago
Job Viewed
Job Description
**Job Title:** CRM Solution Architect, Patient Support Services
**Location:** Cambridge, MA Morristown, NJ (Hybrid 3 days a week onsite)
**About the Job**
Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
We are seeking a skilled, hands-on CRM Solution Architect to join our team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making within our organization. The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Your proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing (Snowflake), ETL pipelines and cloud platforms will be key to your success in this role.
Join our team of professionals and have a meaningful impact on the quality of patient care and the efficiency of our healthcare operations.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
**Main Responsibilities:**
+ Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms.
+ Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement.
+ Ensure alignment with Enterprise architecture strategy and adherence to governance standards.
+ Translate business and technical requirements into an architectural blueprint and design specifications.
+ Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.)
+ Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain.
+ Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies.
+ Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges.
+ Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations
+ Conduct hands-on Proof of Concepts (PoCs) to swiftly verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders.
+ Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities.
+ Proactively identify and capitalize upon opportunities to share/re-use existing components where possible.
+ Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes.
+ Identify and communicate business, application, and technical risks associated with application implementation.
+ Working closely with project management and delivery teams to review and mitigate any architecture related issues and risks during project execution and lifecycle.
+ Create/maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally.
+ Provide expert knowledge of technical and application architecture to the various development teams.
+ Create and maintain current and target-state architecture roadmaps aligned with business needs.
+ ·Manage individual workload and deliver on agreed-upon milestones and date commitments.
+ Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design changes/challenges.
+ Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards.
+ Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner.
+ Stay current with industry trends and best practices and evaluate and recommend emerging SFDC technologies.
**About You**
**Key Qualifications:**
+ 5 years of extensive experience in architecting solution using Salesforce OmniStudio. Excellent knowledge of building scalable integrations using Integration Procedures, building custom UX using OmniScripts & Data Raptors.
+ Bachelor's degree in a relevant field.
+ Salesforce certified Application and System Architect preferred.
+ Extensive background in designing, developing, and optimizing Salesforce HealthCloud applications, including understanding of FHIR data integrations, data privacy and security, consent management.
+ Excellent written and oral communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
+ Proven ability to translate functional requirements into technical/solution design, ensuring alignment with business goals and objectives.
+ Experience providing consumer or patient-facing technologies, understanding the unique challenges and requirements of delivering solutions in this space.
+ Knowledge of GxP, HIPAA, and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions.
+ Experience in encryption, data masking and data anonymization techniques
+ Detail-oriented, customer-driven, and able to work well across time zones on a global team.
+ Ability to work collaboratively as a team player, fostering a positive and productive work environment.
+ Demonstrated professional and reliable behavior, consistently delivering high-quality work and meeting deadlines.
+ Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills
+ Experience executing cloud-native technologies and API Strategies
+ Strong experience with agile-based development methodologies, with direct experience as a Solution Architect preferred.
**Nice to haves:**
+ Understanding of the life sciences/pharma industry and its specific data architecture requirements.
+ Experience in relevant SF technologies such as Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management
+ Experience with public cloud services such as AWS and Azure.
+ Experience with data warehousing platforms, specifically cloud-based Snowflake
+ Experience in creating (C4) architecture models to visualize and document the software architecture of systems.
+ Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau.
+ Familiarity with AI/ML capabilities.
+ Familiarity with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform, etc.
+ Experience with Informatica iPaaS
**Why Choose Us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$125,250.00 - $180,916.66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
**Location:** Cambridge, MA Morristown, NJ (Hybrid 3 days a week onsite)
**About the Job**
Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
We are seeking a skilled, hands-on CRM Solution Architect to join our team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making within our organization. The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Your proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing (Snowflake), ETL pipelines and cloud platforms will be key to your success in this role.
Join our team of professionals and have a meaningful impact on the quality of patient care and the efficiency of our healthcare operations.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
**Main Responsibilities:**
+ Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms.
+ Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement.
+ Ensure alignment with Enterprise architecture strategy and adherence to governance standards.
+ Translate business and technical requirements into an architectural blueprint and design specifications.
+ Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.)
+ Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain.
+ Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies.
+ Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges.
+ Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations
+ Conduct hands-on Proof of Concepts (PoCs) to swiftly verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders.
+ Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities.
+ Proactively identify and capitalize upon opportunities to share/re-use existing components where possible.
+ Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes.
+ Identify and communicate business, application, and technical risks associated with application implementation.
+ Working closely with project management and delivery teams to review and mitigate any architecture related issues and risks during project execution and lifecycle.
+ Create/maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally.
+ Provide expert knowledge of technical and application architecture to the various development teams.
+ Create and maintain current and target-state architecture roadmaps aligned with business needs.
+ ·Manage individual workload and deliver on agreed-upon milestones and date commitments.
+ Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design changes/challenges.
+ Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards.
+ Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner.
+ Stay current with industry trends and best practices and evaluate and recommend emerging SFDC technologies.
**About You**
**Key Qualifications:**
+ 5 years of extensive experience in architecting solution using Salesforce OmniStudio. Excellent knowledge of building scalable integrations using Integration Procedures, building custom UX using OmniScripts & Data Raptors.
+ Bachelor's degree in a relevant field.
+ Salesforce certified Application and System Architect preferred.
+ Extensive background in designing, developing, and optimizing Salesforce HealthCloud applications, including understanding of FHIR data integrations, data privacy and security, consent management.
+ Excellent written and oral communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
+ Proven ability to translate functional requirements into technical/solution design, ensuring alignment with business goals and objectives.
+ Experience providing consumer or patient-facing technologies, understanding the unique challenges and requirements of delivering solutions in this space.
+ Knowledge of GxP, HIPAA, and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions.
+ Experience in encryption, data masking and data anonymization techniques
+ Detail-oriented, customer-driven, and able to work well across time zones on a global team.
+ Ability to work collaboratively as a team player, fostering a positive and productive work environment.
+ Demonstrated professional and reliable behavior, consistently delivering high-quality work and meeting deadlines.
+ Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills
+ Experience executing cloud-native technologies and API Strategies
+ Strong experience with agile-based development methodologies, with direct experience as a Solution Architect preferred.
**Nice to haves:**
+ Understanding of the life sciences/pharma industry and its specific data architecture requirements.
+ Experience in relevant SF technologies such as Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management
+ Experience with public cloud services such as AWS and Azure.
+ Experience with data warehousing platforms, specifically cloud-based Snowflake
+ Experience in creating (C4) architecture models to visualize and document the software architecture of systems.
+ Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau.
+ Familiarity with AI/ML capabilities.
+ Familiarity with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform, etc.
+ Experience with Informatica iPaaS
**Why Choose Us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$125,250.00 - $180,916.66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
View Now
2
Medical Biller/Claims Processing - Patient Support Representative (Work from Home)
07188 Newark, New Jersey
IQVIA
Posted 16 days ago
Job Viewed
Job Description
**Patient Support Medical Claims Processing Representative**
_Contract Remote Role - Location (Open to Remote US)_
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.
IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contact **Patient Support Medical Claims Processing Representative** to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The **Patient Support Call Center Representative** is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
**Job Responsibilities:**
+ Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected
+ Exceptional organizational skills are required
+ May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center
+ Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary
+ Ability to work 40 hours per week (shifts available: 8:00am - 5:00pm EST or, 9:00am - 6:00pm EST or, 10:00am - 7:00pm ET or, 11:00am - 8:00pm EST) under moderate supervision
**Minimum Education & Experience:**
+ High School Diploma or equivalent
+ Experience in claim processing required
+ Medical Billing Certification required
+ Coding Certification required
+ Ability to interpret Explanation of Benefits (EOB)
+ HIPPA certified
+ Customer Service Experience preferred
+ Pharmacy Technician experience preferred
+ Bi-lingual (English/Spanish) preferred
**To be eligible for this position, you must reside in the same country where the job is located.**
**IQVIA** is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
#LI-CES
#LI-REMOTE
#LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
_Contract Remote Role - Location (Open to Remote US)_
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.
IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contact **Patient Support Medical Claims Processing Representative** to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The **Patient Support Call Center Representative** is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
**Job Responsibilities:**
+ Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected
+ Exceptional organizational skills are required
+ May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center
+ Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary
+ Ability to work 40 hours per week (shifts available: 8:00am - 5:00pm EST or, 9:00am - 6:00pm EST or, 10:00am - 7:00pm ET or, 11:00am - 8:00pm EST) under moderate supervision
**Minimum Education & Experience:**
+ High School Diploma or equivalent
+ Experience in claim processing required
+ Medical Billing Certification required
+ Coding Certification required
+ Ability to interpret Explanation of Benefits (EOB)
+ HIPPA certified
+ Customer Service Experience preferred
+ Pharmacy Technician experience preferred
+ Bi-lingual (English/Spanish) preferred
**To be eligible for this position, you must reside in the same country where the job is located.**
**IQVIA** is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
#LI-CES
#LI-REMOTE
#LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
View Now
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