10,454 Healthcare Support Worker jobs in the United States

Job Title: Medical Support Associate (MSA)

Place of Work (City/State): Rosebud, South Dakota

Duration: 6 months contract with the possibility of another 6 months extension

Start Date: Oct 2025

Shift Schedule:

• Day Shift: 7:00 AM – 7:00 PM
• Night Shift: 7:00 PM – 7:00 AM

(Rotational shifts)

License / Certifications:

• Basic Life Support (BLS) Certification – Required
• Medical Assistant Certification – Preferred but not mandatory

Minimum Qualification / Experience:

• High school diploma or equivalent
• Completion of a Medical Assistant or healthcare support training program preferred
• Previous experience in a hospital, clinic, or urgent care setting is advantageous
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Flexibility to work nights, weekends, and holidays as scheduled

Responsibilities:

• Greet and assist patients during intake and triage, including obtaining vital signs and medical history
• Support clinical documentation and EMR data entry for providers
• Maintain clean and organized exam/treatment rooms; restock and sterilize equipment as needed
• Monitor patients and communicate any status changes to clinical team
• Assist with patient flow, coordination, and transfers within the facility
• Respond to patient calls and requests in a timely, compassionate manner
• Follow infection control policies, safety protocols, and facility procedures

The Medical Support Assistant (MSA) will provide administrative and clerical support to the health care team at the Eastern Colorado Health Care System (ECHCS). The role involves appointment scheduling, patient coordination, and handling medical documentation in accordance with VA policies and procedures. The MSA will ensure effective and efficient patient flow within various clinics and will be expected to support both internal and external customer service initiatives.

Location: Office of Community Care - 1898 Fort Road Sheridan, WY 82801

Appointment Scheduling and Coordination:

• Perform appointment scheduling, tracking, and coordination in alignment with VHA Directive 1230 and the VA's scheduling procedures.
• Coordinate patient care with community providers for services not provided by VA.
• Collaborate with internal providers regarding VA Community Care policies and procedures.

Front Desk and Customer Service:

• Act as the first point of contact for patients, families, and visitors, responding to inquiries in a courteous and timely manner.
• Handle phone calls, schedule appointments, validate patient demographics, and maintain high standards of customer service.

Electronic Medical Record (EMR) Management:

• Ensure proper entry and update of patient health and administrative information into CPRS and VistA systems.
• Process and manage health care consults through HealthShare Referral Manager (HSRM) and other VA systems.
• Assist with the integration of records into VA electronic systems for continuity of care.

Coordination and Communication:

• Communicate scheduling issues and patient concerns effectively with supervisors and healthcare teams.
• Provide updates to the MSA supervisor on system performance, patient demographics, and community care consults.
• Participate in team huddles and collaborate with team members to optimize workflow.

Compliance and Security:

• Ensure patient confidentiality and adhere to HIPAA regulations for all data and patient interactions.
• Maintain proper security for all electronic and physical records, in compliance with VA and HIPAA standards.

Additional Duties as Assigned:

• Perform other administrative and customer service-related tasks as required.
• Complete mandatory training, including privacy, HIPAA compliance, and VA-specific systems, as well as annual compliance and remedial training.
• All MSA staff will undergo VA-scheduled training specific to appointment scheduling.

• High School Diploma or General Equivalency Diploma (GED) required.
• 6 months of customer service experience is required.
• Proficient in basic computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to type at least 50 words per minute.
• Basic medical terminology knowledge and familiarity with VA software (VistA, CPRS, HSRM, etc.) preferred.
• Strong communication skills, both oral and written, with a focus on professionalism.
• Ability to work independently and resolve problems with minimal supervision.
• Attention to detail and ability to maintain accurate records.
• Ability to perform administrative tasks with no physical restrictions that interfere with job duties.
• Compliance with VA's infection control and immunization standards (e.g., Tuberculosis, Flu, COVID-19).

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Must be able to obtain and maintain the required federal public trust determination for this role.

Compensation for this position is determined by various factors, including location, the candidate's particular combination of knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

The compensation is $25.26 per hour as an hourly employee, including $5.09/hr. for health and welfare.

• In accordance with Service Contract Act (SCA) requirements, employees will accrue one hour of paid sick leave for every 30 hours worked, up to 56 hours per year.
• Paid vacation is provided based on years of service:
• 2 weeks after 1 year of continuous service with the contractor or successor,
• 3 weeks after 5 years, and
• 4 weeks after 15 years.
• Length of service includes continuous employment with the present contractor or successor, regardless of location, as well as with predecessor contractors performing similar work at the same federal facility.
• 11 paid government holidays off

Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.

• Resume must be submitted in word document format and must include dates in each section (experience, education, certifications.)
• Candidates must fill out the below form to the best of their knowledge

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Santa Rosa VA Clinic located at 3841 Brickway Blvd, Santa Rosa, CA 95403. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.

• Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs
• Adherence to VA publication
• Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patient’s CPRS chart as required
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor
• Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General
• Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38
• Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents

• Citizen or Resident of the United States of America
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors
• Heavy phone and computer usage, often simultaneously
• Familiarity with medical terminology, hospital terminology and/or clinics
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures
• Minimum 6 months experience with medical appointment scheduling in a medical setting
• Certified Medical Assistant (CMA) or comparable training is PREFERRED but not required
• Ability to pass a required level of security clearance (NACI-level background check)
• No sponsorship available

$16.46 - $28.21 hourly

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Aptive Resources is a dynamic and innovative company dedicated to providing exceptional support services to government agencies and organizations. We are committed to making a positive impact on the lives of veterans by delivering top-notch healthcare support through our dedicated team of professionals.

We are seeking a detail-oriented and compassionate Medical Support Assistant to join our team at the Philadelphia VA Health System. In this role, you will be responsible for providing essential support services to ensure the seamless operation of clinics and units, as well as delivering high-quality customer service to veterans. Key responsibilities include maintaining appointment schedules, managing office tasks, assisting with clinic access contingency plans, and supporting the care and treatment of veterans by scheduling appointments and managing electronic medical records.

This is an on-site position.

• Provide exceptional customer service to veterans and their families.
• Maintain appointment schedules for one or more clinics or units within the Philadelphia VA Health System.
• Operate office machines and perform administrative tasks as needed.
• Store, distribute, and account for materials necessary for clinic operations.
• Deliver messages and communicate effectively with healthcare providers and staff.
• Remain knowledgeable about business standards and operating procedures within each respective clinic or ward.
• Assist with clinic access contingency plans by adjusting appointment times, locations, and dates as required.
• Coordinate with healthcare providers to shift patients to other providers when staffing or coverage conflicts arise.
• Schedule patient appointments and track, review, and respond to electronic orders, consults, and other elements in the electronic medical record system.

• Minimum of a two-year degree or certification from an accredited institution related to the technical fields described.
• Two to three years of relevant experience in a healthcare or administrative setting preferred.
• High School diploma or General Equivalency Diploma (GED) required.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in computer skills and experience with electronic medical records systems preferred.
• Commitment to providing excellent customer service to veterans and their families.

VA Health System

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We're advisors, strategists, and engineers focused on people, above all else.

We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Clearlake VA Clinic located at 15145 Lakeshore Dr, Clearlake, CA 95422. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.

• Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs
• Adherence to VA publications
• Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patients CPRS chart as required
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor
• Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General
• Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38
• Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents

• Citizen or Resident of the United States of America
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors
• Heavy phone and computer usage, often simultaneously
• Familiarity with medical terminology, hospital terminology and/or clinics
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures
• Minimum 6 months experience with medical appointment scheduling in a medical setting
• Certified Medical Assistant (CMA) or comparable training is PREFERRED but not required
• Ability to pass a required level of security clearance (NACI-level background check)

Pay Range: $13.38 - $22.93 hourly

All candidates must be able to: Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift. Lift up to 50 lbs from floor to waist. Lift up to 20 lbs. Carry up to 40 lbs a reasonable distance. Push/pull with 30 lbs of force.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsible for taking clients to medical appointments and updating clients' medical information. Provides appropriate support for the office to help our individuals increase independence by making a difference daily in applying the five Chrysalis Values: Respect, Safety, Fun, Mentoring and Accountability.

Essential Duties and Responsibilities:

Transport and accompany the individuals to medical appointments

Punctuality and regular/consistent attendance at the worksite are required and the employee must be able adhere to their workplace schedule in order to ensure proper oversight of individuals.

Stay awake, responsive, and communicate effectively to the individuals

Able to manage aggressive and assaultive individuals without other staff.

Notify House Managers of individual's medical appointments

Maintain company vehicle

Be up-to-date on individuals' medical history

Update individuals' medical history in database

Maintain strict confidentiality regarding individuals' medical history/information

Follow the Provider Code of Conduct according to company and state standards

Needs to have flexible availability as each day brings a different schedule

Other Duties assigned by the Medical Coordinator

Experience or Education:

High school diploma or GED

Be at least 21 years of age

Pass and maintain a passable criminal background check and LEIE per state regulations at least annually

Should possess the ability to speak, read and write effectively in English

Be able to drive a company vehicle

Keep eligible to drive under the Chrysalis Driving Requirement Policy

Maintain a valid driver's license

Training and Certifications:

Complete all initial and on-going training requirements within established time frames

Complete annual CPR, First Aid, and OSHA training

Obtain and maintain SOAR certification

Essential Knowledge, Skills, and Abilities:

Excellent interpersonal and communication skills to deal effectively with employees and clients

Knowledge of Microsoft Word

Demonstrate professional phone etiquette and public relations when working with employees, outside professionals, state employees, and guardians

Demonstrate excellent organizational skills

Ability to record and understand doctor notes

Ability to work productively with minimal supervision

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is required to sit; talk and hear; use hands to feel and handle objects; reach with arms, bend over, stoop, and/or crouch to file and/or make copies. Occasionally the employee is required to walk or stand, and lift and/or move over 15 pounds.

Work environment: While performing the duties of this job the employee regularly drives a motor vehicle. The employee is also exposed to an indoor environment where the temperature is usually moderate and the noise level is minimal. The employee may be exposed to various environments including, but not limited to the following: aggressive individuals, may come into contact with blood and/or salvia, and other OPIM.

This position description is intended to provide some guidelines for job expectation and the employee's ability to perform the position described. This document does not represent a contract of employment and Chrysalis reserves its right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.