5,436 Help Desk Positions jobs in the United States
Customer Support Analyst - Help Desk
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**SAIC is seeking a Customer Support Analyst candidate to support a new DCSA program out of Quantico, VA.**
**This is an onsite position which requires a TS/SCI and (min) a Sec+ certification.**
**Project Introduction**
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a **Customer Support Analyst (Quantico, VA)** to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
**Job Description**
+ Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
+ Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
+ Provides on-site and remote technical support to approved seat service DCSA end users.
+ Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
+ Coordinates, resolves, and closes service requests beyond first call resolution.
+ Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
+ Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
+ Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
+ Tracks customer satisfaction benchmarks and metrics.
+ Provides weekly, monthly, and customer service ad-hoc reports.
+ Executes change management to perform smoother transition migrations.
+ Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
+ Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
**Qualifications**
**Required Qualifications**
It is required that the Customer Support Analyst have the following qualifications:
+ 6 years and Associates, 9 years and HS Diploma or relevant years of experience in lieu of degree.
+ US Citizen and Active Top Secret clearance with SCI eligibility.
+ IAT-II Certification in on of the following areas: CCNA-Security, CySA+, Security+ CE and/or CND.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
Help Desk
Posted 1 day ago
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Job Description
ASRC Federal Data Networks Corporation (DNC) is seeking **Operations Support Help Desk** staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.
**Background Summary:**
The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.
TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.
**Responsibilities:**
+ Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.
+ Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.
+ Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.
+ Submit and review tickets documenting any user request or issues.
+ Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.
+ Draft and deliver TraCSS status notifications to users.
**Required Qualifications:**
+ B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics
+ A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics
+ Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.
+ Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.
+ Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.
**Highly Desired Qualifications:**
+ Experience working in support of a U.S. government institution.
+ Experience performing shift work
+ Current DoD, DOC, NOAA, or NASA authorization to work (badge).
+ Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.
+ Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.
**Work Environment and Physical Demands:**
+ Work in a typical onsite government office building full time with situational telework approved as needed.
+ Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.
+ Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.
+ Infrequent travel required.
+ Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
**_EEO Statement_**
_ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law._
**Job Details**
**Job Family** **Engineering & Support Services**
**Job Function** **Aerospace Engineering**
**Pay Type** **Salary**
**Hiring Min Rate** **45,000 USD**
**Hiring Max Rate** **65,000 USD**
Virtual Help Desk
Posted 25 days ago
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Job Description
We are seeking a dedicated and customer-focused Virtual Help Desk Agent to join our dynamic Customer Support team. In this full-time, hourly position, you will play a vital role in ensuring our customers receive exceptional service by addressing their inquiries and resolving their technical issues efficiently. If you're a problem-solver with excellent communication skills and a passion for helping others, we want you to be part of our team.
What You'll Do
- Provide prompt, courteous, and accurate support to customers via email, chat, and phone in English.
- Diagnose and resolve technical issues, guiding customers through troubleshooting procedures.
- Document customer interactions and technical solutions in the company’s support system.
- Escalate complex issues to the appropriate team or department when necessary.
- Collaborate with team members to identify trends in customer inquiries and suggest process improvements.
- Maintain a strong understanding of company products, services, and policies.
- Ensure consistent adherence to service level agreements (SLAs) and performance metrics.
Qualifications
- Proficiency in English with excellent written and verbal communication skills.
- Previous experience in a customer support or help desk role preferred.
- Strong problem-solving skills and ability to work independently under minimal supervision.
- Basic technical knowledge and the ability to learn new software systems quickly.
- Efficient time management and ability to multitask in a fast-paced environment.
- Empathetic and patient demeanor with a commitment to providing exceptional customer service.
- Reliable internet connection and a quiet home-office setup for virtual work.
Benefits :
Pulled from the full job description
401(k)
Health insurance
Vision insurance
Dental insurance
Company Details
Help Desk Support
Posted 27 days ago
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Job Description
Tired of being the "go-to" tech person for your friends and family? Turn that knack for troubleshooting into a rewarding career! We're seeking a passionate and sharp Help Desk Support Specialist to join our dynamic team.
In this role, you'll be the first line of defense for our users, tackling a wide range of technical issues with confidence and a can-do attitude. From resetting passwords to resolving complex software problems, your mission is to provide quick, effective, and friendly support. You'll be the hero who saves the day, ensuring our systems run smoothly and our users stay productive.
We're looking for a problem-solver who is a quick learner and a great communicator. If you have a solid understanding of computer systems, a customer-first mindset, and enjoy the challenge of figuring things out, you'll thrive here. We offer a collaborative environment, ongoing training, and a chance to grow your IT career.
If you're ready to make a real impact and be the reliable expert our team counts on, apply today and help us build a better technical experience for everyone.
Company Details
Help Desk Technician
Posted 28 days ago
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Job Description
Our company is searching for a Help Desk Technician to offer technical IT support to our customers. In this position, you may help customers in person or over the phone. If you cannot fix the problem remotely, you may have the customer bring the computer to the help desk for service. This may be as simple as updating software or as complicated as replacing the motherboard. Our ideal applicant has an associate degree in computer science and advanced computer proficiency. A CompTIA A+ Computer Troubleshooting Certification is also beneficial.
Help Desk Technician Duties and Responsibilities- Answer phone calls and emails from customers
- Help customers fix their problems remotely
- Fix more complicated issues in person
- Record each IT support ticket
- Maintain a list of vendors for replacement parts
- High school diploma or GED certificate
- Associate degree in computer science (highly preferred)
- Advanced computer proficiency
- CompTIA A+ Computer Troubleshooting Certification (preferred)
- Strong customer service skills
Company Details
Help Desk Analyst
Posted today
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Job Description
- Company: CED – Electrical Distributor
- Location: Saint Joseph, MI, 49085
- Duration: 6-12 month contract to hire
- Shift:
- During training: M-F, 8am-5pm
- After training: M-F, 11am-8pm
Desired Skills and Experience *
Bachelor's or Associate's Degree – Flexible on this depending on experience
Strong Customer Service Skills
Willing to work 8 hour shift M-F from 11 am to 8 pm
Help Desk Analyst
Posted today
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Job Description
Our government client is looking for an experienced Help Desk Analyst on an onsite 9+ months renewable contract role in Harrisburg, PA.
# of positions: 2
Position- Help Desk Analyst
W2 RATE - $22/HR
12 slots
Job Description:
The Help Desk Analyst performs the skills listed below-
• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
• Investigates and resolves computer software and hardware problems of users.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
• Follow quality standards and displays strong customer service skills.
• Able to work in a team environment.
• Complete assigned tasks.
• Excellent communication skills; both written and spoken.
• Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
• Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
• Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Required Skills:
• Experience with call tracking and ticketing software
• Attentive to details and ability to be resourceful (using supplied documentation)
• Ability to support users with limited knowledge of computers, software, hardware, and systems
• Above average communication skills and telephone manner.
• Excellent organizational skills
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• 1+ years previous IT Service Desk and/or Call Center experience required.
Required/Desired Skills and Experience:
- 1+ years' previous IT Service Desk and/or Call Center experience Required
- 1 year of Experience with call tracking and ticketing software Required
- 1 year of Attentive to details and ability to be resourceful (using supplied documentation) Required
- 1 year of Ability to support users with limited knowledge of computers, software, hardware and systems Required
- 1 year of Above average communication skills and telephone manner Required
- 1 year of Basic User & Security Group Active Directory Administration Required
- 1 year of Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Required
- 1 year of Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) Required
- Excellent organizational skills Required
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
“Celebrating 30 years of service.”
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Help Desk Leader
Posted today
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About Us
We are a fast-growing, founder-led retail company with five dynamic and expanding brands. Our mission is simple yet powerful: to give back to our communities and make the world a better place. With operations in 37 states (and growing), we are driven by purpose, powered by entrepreneurial spirit, and committed to delivering an outstanding experience for our guests and associates.
The Opportunity
Do you believe in putting the Guest First ? Are you ready to show Courage , collaborate through seamless Teamwork , and unleash your Creativity ? We're seeking individuals who are driven by a pursuit of Greatness and a commitment to personal and professional Growth . We’re looking for a smart, hardworking, roll-up-your-sleeves leader to make an impact with us!
The Help Desk Leader, is responsible for leading a high-performing team dedicated to providing exceptional technical support with a strong focus on outstanding guest service. This role ensures the efficient resolution of technical issues for internal and, where applicable, external guests, while consistently upholding the highest standards of professionalism, empathy, and guest satisfaction. The ideal candidate will possess a deep understanding of support operations, combined with a passion for delivering memorable service experiences for those you serve.
What You’ll Do
- Champion a "guest-first" culture within the help desk team, emphasizing proactive communication, active listening, and a personalized approach to support.
- Develop and implement guest service standards, scripting, and best practices for all interactions (phone, email, chat, in-person).
- Monitor and analyze guest feedback (surveys, comments, etc.) to identify areas for improvement and implement corrective actions.
- Train and coach team members on advanced guest service techniques, de-escalation strategies, and effective communication.
- Train, mentor, and evaluate help desk technicians, fostering a collaborative and supportive team environment.
- Set clear performance goals and provide regular feedback to team members, conducting performance reviews and career development discussions.
- Schedule and manage team shifts, ensuring adequate coverage for all operational hours.
- Foster a culture of continuous learning and improvement within the team.
- Oversee the day-to-day operations of the help desk, ensuring timely and efficient resolution of all incoming support requests.
- Implement and optimize help desk ticketing systems (e.g., ServiceNow, Zendesk, FreshService) to streamline workflows and track metrics.
- Develop and maintain knowledge base articles, FAQs, and self-help resources for common issues.
- Monitor key performance indicators (KPIs) such as first-call resolution, average handling time, guest satisfaction scores, and ticket backlog.
- Identify recurring technical issues and work with other IT teams to implement long-term solutions.
- Ensure compliance with IT policies, procedures, and security best practices
- Communicate technical information clearly and concisely to non-technical guests.
- Act as a bridge between technical teams and guest-facing departments, ensuring alignment of service goals.
Who You Are
- Highly analytical with a strategic mindset and strong business acumen
- A problem solver and natural leader who thrives in a fast-paced, dynamic environment
- Detail-oriented and data-driven, yet capable of seeing the big picture
- Entrepreneurial, resourceful, and motivated by mission and impact
- A collaborative team player who leads with integrity and humility
- Passionate about personal growth and helping to build something truly great
- Basic understanding of hardware troubleshooting (desktops, laptops, printers).
- Exceptional interpersonal and communication skills (verbal and written).
- Proven ability to lead, motivate, and develop a team.
- Strong problem-solving and analytical abilities.
- High degree of empathy, patience, and a positive attitude.
- Ability to work under pressure and manage multiple priorities effectively.
- Excellent organizational and time management skills.
- Proactive and results-oriented.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Equivalent work experience may be considered.
- Proven experience in a guest-facing or customer service-centric environment is highly preferred (e.g., hospitality, retail, customer support center).
- Strong understanding of IT fundamentals, including operating systems and help desk ticketing systems (e.g., ServiceNow/Freshdesk).
- Familiarity with remote support tools.
Why Join Us?
We’re a company where people come to grow. You’ll be challenged, supported, and inspired every day — all while helping to build something meaningful. If you’re ready to roll up your sleeves and make an impact in a company that believes in doing well by doing good, we’d love to meet you.