49 Help Desk Positions jobs in Altamonte Springs

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Work You'll Do
As a US Delivery Center Solution Analyst on the team, you will:
+ Support Workday Conversion technical area lead through delivery of Workday conversions at a higher education/government client.
+ Participate in system design workshops and completes conversion data mappings.
+ Support and lead data extraction, mapping and conversion tasks.
+ Convert ERP - Finance data such as PeopleSoft, SAP and Oracle into the Workday format.
+ Develop and maintain scripts for data extraction, transformation, and validation required for data conversion.
+ Troubleshoot data issues and optimize conversion cycles for performance and accuracy.
+ Perform pre-load and post-load data quality checks to ensure integrity and compliance.
+ Document conversion steps, issues encountered, and resolutions for internal knowledge sharing.
+ Identify key drivers of a defined problem and proposes solutions.
+ Perform analysis and effective diagnosis of clients' issues.
+ Select the most relevant tools/techniques to meet specific client requirements.
+ Understands the benefits of using state of the art methods and tools and their application on a particular engagement; contributes to continuous development of methods and tools.
+ Develops solutions to client problems through application of personal experience and methods and tools; validates solutions to subject matter experts.
The Team
Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Emerging ERP Solutions offering drives business transformation and on-going operations for emerging cloud-based solutions to improve performance and agility of the organizations.
This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications
Required:
+ Bachelor's Degree in Finance, Accounting, Computer Science, or a related field
+ Must be legally authorized to work in the United States without employer sponsorship, now or in the future
+ Ability to obtain and maintain the required Workday certifications
+ 1+ year(s) of experience in the following:
+ Workday Financial data structures, configurations, and data sets
+ SQL basics, ability to write queries for querying, transforming, and validating data
+ Relational databases including schema design, and performance tuning
+ MS Office Suite programs (Excel, Word, PowerPoint, Outlook and Access)
+ Delivery Center Location & Travel Requirements:
+ Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
+ Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
+ Travel Requirement: Maximum of 10% overnight travel for client or project purposes
Preferred:
+ Workday Pro Integration Services Certification
+ Financial Data Loading Services Certification
+ Workday Pro Extend Services Certification
+ Workday Pro Financial Reporting Services Certification
+ 1+ year(s) of experience in PL/SQL or T-SQL, PostgreSQL or Microsoft SQL Server, Data Quality and/or Data Integrity practice
Information for applicants with a need for accommodation: qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Sr Contract Support Analyst
Job ID

Posted
23-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Purchasing/Procurement
Location(s)
Atlanta - Georgia - United States of America, Charlotte - North Carolina - United States of America, Miami - Florida - United States of America, Myrtle Beach - South Carolina - United States of America, Nashville - Tennessee - United States of America, Orlando - Florida - United States of America, Philadelphia - Pennsylvania - United States of America, Pittsburgh - Pennsylvania - United States of America, Savannah - Georgia - United States of America, Tampa - Florida - United States of America
**About the role**
In this work from home position, the purpose of this position is to provide advance administrative management of supplier contracts, certifications and documentation consistent with CBRE Sourcing Playbook and applicable client requirements.
**What you'll do**
+ Evaluates and administers agreements for contracted services including preparing new contracts, contract renewals, and contract amendments.
+ Coordinates compliance procedures with vendors including licensing and insurance certificates.
+ Coordinates daily facility maintenance and landscaping requirements with vendors.
+ Schedules periodic vehicle maintenance. Monitors and evaluates vendor performance.
+ Monitors and evaluates vendor performance utilizing established processes and systems. Administers SPM process coordinating with internal and external contributors, and preparing reports for internal and external (suppliers and clients) stakeholders.
+ Identifies safety, operational, and maintenance issues.
+ Coordinates advanced contractual support for special facility maintenance and repair projects.
+ Other duties may be assigned.
**What you'll need**
+ High School diploma or GED required. Associate's degree (AA) or equivalent from two-year college or technical school preferred. Minimum of four years of related experience and/or training.
+ C.P.M., C.P.S.M. or N.A.C.M. certifications or eligibility preferred.
+ Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
+ Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
+ Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
+ In-depth knowledge of Microsoft Office and Apple products. Corrigo experience is a plus.
+ Ability to achieve working level skills in either a contracts database or Zycus/MySource Contracts Management Module.
+ Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
**Why CBRE?**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development).
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at (U.S.) and (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

ADP is hiring a Sales Support Analyst - Reporting within our Commercial Operations Center of Excellence (CoE)
* This is a hybrid role based out of our Maitland, FL office. Qualified candidates must live within commutable distance to this location. *
**As a Sales Support Analyst - Reporting** you will be responsible for building and delivering timely best-in-class sales productivity and go-to-market metrics, combined with driving efficient operational process improvement within ADP's Global Sales & Marketing organization. You will utilize your analytical/technical skills and business acumen to support measurement of sales metrics (KPIs) and effective decision-making process across various sales teams (BUs).
We are in search of team members who are self-starters, intellectually curious and have a proven ability to seek out and develop innovative approaches to business problems/opportunities. You will partner and consult with Sales & Operational Leaders, and various internal functional teams such as Analytics & Automation, Market & Territory Planning; as well as provide quick turnarounds on day-to-day business critical responsibilities.
**Responsibilities:**
+ Drive data analytics to pro-actively develop insights about the business and provide status updates back to the sales leaders across the business.
+ Prepare standardized (daily/weekly/monthly) reporting, analysis, and communications to support sales leaders.
+ Develop a thorough understanding of key sales data sources and how they interact with one another to produce meaningful reporting and to identify workarounds to address gaps in data, sourcing, or dependencies (i.e. SFDC, Oracle.)
+ Use exploratory data analysis to identify meaningful relationships, patterns or trends from complex data sets and discover opportunities to support decision making.
+ Provide highly engaged, client focused and Just-in-Time support for Sales partners.
+ Performs ad-hoc sales analysis, manages quick turnaround times for all assigned tasks/projects.
+ Seeks information to understand sales team needs, identify and provide recommendations on how to effectively manage the changes and support.
+ Comprehends and can explain technical terminology and various approaches in an easy-to-follow manner.
**Qualifications:**
+ A college degree is nice to have but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
+ 1-2 years of experience in Sales or Marketing Operations, Data Reporting & Analytics or Process Improvement
+ Prior experience with CRM platforms and competency in Microsoft Office Suite (SFDC, Oracle, Capsule.)
+ Prior working knowledge of data aggregation and querying a plus (i.e. SQL, AWS.)
+ Ability to strive in a fast-paced evolving sales environment, with superb organizational skills.
+ Have strong relationship building skills, the ability to collaborate in a cross functional environment and the ability to handle confidential matters.
+ Excellent written and verbal communication skills with an ability to express and present complex technical concepts in business terms.
+ Proven ability to work effectively both independently and in a team-based environment.
+ Demonstrate "state of art" performance in conducting complex, impactful and high-visibility analyses.
**Preferred Qualifications:**
Preference will be given to candidates who have the following:
+ Work independently and proactively drive issues to resolution.
+ Ownership mindset, making the customer top priority, curiosity, and high ethical standards.
+ Excellent interpersonal and relationship management skills.
+ Excellent written and verbal communication skills, along with organizational and time management.
+ Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills.
+ Meticulous with strong analytical skills and judgement/decision-making ability.
+ Ability to work in a fast-paced, performance-based environment and meet deadlines.
+ Work independently and proactively drive issues to resolution.
+ Knowledge of HR and Payroll industry tools and best practices are a plus.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Job Description
Light troubleshooting, password resets and linking accounts.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Must-Haves:
Associate's degree
Hospitality experience (hotels, theme parks)
3 months service desk exp Plusses:
Service Now
Ticketing systems
Healthcare

Description
Client is seeking a highly skilled and experienced Service Desk Manager to lead and oversee the operations of the Enterprise IT Service Desk. This role is based in Orlando, Florida and operates within a dynamic, fast-paced, and diverse environment. The ideal candidate will possess strong leadership capabilities, technical acumen, and a commitment to delivering exceptional IT support services. Key Responsibilities: - Manage the day-to-day operations of the Service Desk, ensuring timely and effective support for end users across the enterprise. - Oversee both first and second-level support functions, including desk-side services and corporate. - Ensure service delivery aligns with established Service Level Agreements (SLAs) and organizational standards. - Apply critical thinking and problem-solving skills to resolve complex technical issues and improve service outcomes. - Communicate technical problems and solutions clearly and concisely to both technical and non-technical stakeholders. - Monitor and report on service desk performance metrics, identifying trends and implementing continuous improvement initiatives. - Ensure adherence to ITIL-aligned processes, including Incident Management, Request Fulfillment, and Problem Management. - Provide leadership, coaching, and development opportunities to Service Desk staff to foster a high-performance team culture. Job Responsibilities (Aligned with ITIL Framework): - Manage and coordinate Service Desk operations in accordance with ITIL best practices, ensuring standardization and efficient handling of incidents, service requests, and escalations. - Lead the planning, prioritization, and assignment of tasks to Service Desk staff to support consistent and high-quality service delivery. - Continuously improve customer service processes by conducting regular evaluations, redesigning workflows, and implementing service improvements based on ITIL's Continual Service Improvement (CSI) model. - Monitor and analyze key performance indicators (KPIs) and service level agreements (SLAs) to ensure compliance and identify opportunities for optimization. - Collaborate with IT leadership to identify recurring issues, analyze root causes, and implement long-term solutions. - Ensure that Standard Operating Procedures (SOPs) and ITIL-aligned processes are followed consistently across all Service Desk activities. - Manage major incident communications and ensure timely resolution in coordination with Incident Management protocols. - Review customer feedback and complaints to identify trends and implement preventative measures in alignment with ITIL's Service Level Management and Customer Satisfaction practices. - Ensure the availability of necessary tools, resources, and training to support effective service delivery and staff development. - Oversee the configuration and management of client systems to ensure they meet business requirements and conform to ITIL Configuration Management and industry standards. Ideal Candidate Profile: - Demonstrates strong time and task management skills in a high-demand environment. - Possesses excellent interpersonal and communication abilities. - Has a proven track record of managing IT support teams and improving service delivery. - Is proficient in leveraging service management tools and data to drive decisions.
Skills
Trouble, Tickets, Tier, active, directory, help, desk, troubleshoot, Service desk, Risk assessment, Help desk, management skills, help desk management, kpi, metrics & analysis, itil, jira, Supervisory skills, Office 365, Active directory
Top Skills Details
Trouble,Tickets,Tier,active,directory,help,desk,troubleshoot,Service desk,Risk assessment,Help desk,management skills,help desk management,kpi,metrics & analysis,itil
Additional Skills & Qualifications
Qualifications: - Minimum of 5 years of experience in IT support or service desk operations, with at least 2 years in a supervisory or managerial role. - Strong understanding of ITIL principles and practices - Proven ability to lead and develop high-performing teams in a fast-paced technical support environment. - Demonstrated experience in managing incident, request, and problem management processes. - Proficiency in service management tools (e.g., Jira Service Management, or similar platform). - Excellent analytical, organizational, and decision-making skills, with a focus on continuous service improvement. - Strong interpersonal and communication skills, with the ability to effectively interact with technical teams, business stakeholders, and end users. - Experience in monitoring and reporting on service desk metrics and KPIs to drive performance and accountability. - Ability to manage escalations and resolve complex technical and customer service issues with professionalism and urgency. Requirements: - Proven experience managing IT Service Desk operations in a mid-to-large scale enterprise environment. - Strong knowledge of ITIL framework and service management principles; ITIL Foundation certification required. - Demonstrated ability to lead teams in incident, request, and problem management processes. - Experience with service management platforms such as ServiceNow, Jira Service Management, or equivalent. - Ability to analyze service performance data and implement process improvements based on metrics and KPIs. - Excellent communication and interpersonal skills, with the ability to manage escalations and interact effectively with stakeholders at all levels. - Familiarity with SLA and OLA management, and experience ensuring compliance with service delivery standards. - Technical proficiency in desktop support. - Ability to manage resources, tools, and training to support continuous improvement and operational excellence.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $50.00 - $62.48/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Orlando,FL.
Application Deadline
This position is anticipated to close on Oct 8, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems is seeking an experienced IT Service Desk Manager for a 6 month contract to hire role with a very reputable organization in Orlando, FL!
Description
Client is seeking a highly skilled and experienced Service Desk Manager to lead and oversee the operations of the Enterprise IT Service Desk. This role is based in Orlando, Florida and operates within a dynamic, fast-paced, and diverse environment. The ideal candidate will possess strong leadership capabilities, technical acumen, and a commitment to delivering exceptional IT support services.
Key Responsibilities:
- Manage the day-to-day operations of the Service Desk, ensuring timely and effective support for end users across the enterprise.
- Oversee both first and second-level support functions, including desk-side services and corporate.
- Ensure service delivery aligns with established Service Level Agreements (SLAs) and organizational standards.
- Apply critical thinking and problem-solving skills to resolve complex technical issues and improve service outcomes.
- Communicate technical problems and solutions clearly and concisely to both technical and non-technical stakeholders.
- Monitor and report on service desk performance metrics, identifying trends and implementing continuous improvement initiatives.
- Ensure adherence to ITIL-aligned processes, including Incident Management, Request Fulfillment, and Problem Management.
- Provide leadership, coaching, and development opportunities to Service Desk staff to foster a high-performance team culture.
Job Responsibilities (Aligned with ITIL Framework):
- Manage and coordinate Service Desk operations in accordance with ITIL best practices, ensuring standardization and efficient handling of incidents, service requests, and escalations.
- Lead the planning, prioritization, and assignment of tasks to Service Desk staff to support consistent and high-quality service delivery.
- Continuously improve customer service processes by conducting regular evaluations, redesigning workflows, and implementing service improvements based on ITIL's Continual Service Improvement (CSI) model.
- Monitor and analyze key performance indicators (KPIs) and service level agreements (SLAs) to ensure compliance and identify opportunities for optimization.
- Collaborate with IT leadership to identify recurring issues, analyze root causes, and implement long-term solutions.
- Ensure that Standard Operating Procedures (SOPs) and ITIL-aligned processes are followed consistently across all Service Desk activities.
- Manage major incident communications and ensure timely resolution in coordination with Incident Management protocols.
- Review customer feedback and complaints to identify trends and implement preventative measures in alignment with ITIL's Service Level Management and Customer Satisfaction practices.
- Ensure the availability of necessary tools, resources, and training to support effective service delivery and staff development.
- Oversee the configuration and management of client systems to ensure they meet business requirements and conform to ITIL Configuration Management and industry standards.
Ideal Candidate Profile:
- Demonstrates strong time and task management skills in a high-demand environment.
- Possesses excellent interpersonal and communication abilities.
- Has a proven track record of managing IT support teams and improving service delivery.
- Is proficient in leveraging service management tools and data to drive decisions.
Additional Skills & Qualifications
Qualifications:
- Minimum of 5 years of experience in IT support or service desk operations, with at least 2 years in a supervisory or managerial role.
- Strong understanding of ITIL principles and practices
- Proven ability to lead and develop high-performing teams in a fast-paced technical support environment.
- Demonstrated experience in managing incident, request, and problem management processes.
- Proficiency in service management tools (e.g., Jira Service Management, or similar platform).
- Excellent analytical, organizational, and decision-making skills, with a focus on continuous service improvement.
- Strong interpersonal and communication skills, with the ability to effectively interact with technical teams, business stakeholders, and end users.
- Experience in monitoring and reporting on service desk metrics and KPIs to drive performance and accountability.
- Ability to manage escalations and resolve complex technical and customer service issues with professionalism and urgency.
Requirements:
- Proven experience managing IT Service Desk operations in a mid-to-large scale enterprise environment.
- Strong knowledge of ITIL framework and service management principles; ITIL Foundation certification required.
- Demonstrated ability to lead teams in incident, request, and problem management processes.
- Experience with service management platforms such as ServiceNow, Jira Service Management, or equivalent.
- Ability to analyze service performance data and implement process improvements based on metrics and KPIs.
- Excellent communication and interpersonal skills, with the ability to manage escalations and interact effectively with stakeholders at all levels.
- Familiarity with SLA and OLA management, and experience ensuring compliance with service delivery standards.
- Technical proficiency in desktop support.
- Ability to manage resources, tools, and training to support continuous improvement and operational excellence.
Skills
Trouble, Tickets, Tier, active, directory, help, desk, troubleshoot, Service desk, Risk assessment, Help desk, management skills, help desk management, kpi, metrics & analysis, itil, jira, Supervisory skills, Office 365, Active directory
Top Skills Details
Trouble,Tickets,Tier,active,directory,help,desk,troubleshoot,Service desk,Risk assessment,Help desk,management skills,help desk management,kpi,metrics & analysis,itil
Pay and Benefits
The pay range for this position is $50.00 - $62.48/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Orlando,FL.
Application Deadline
This position is anticipated to close on Oct 8, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Level 2 Service Desk Analyst – EHR Support

Position Summary

The Level 2 Service Desk Analyst provides advanced technical support for the health system’s enterprise electronic health record (EHR) applications. This role is responsible for triaging, troubleshooting, and resolving tickets related to clinical, revenue cycle, and patient access modules. Working closely with clinical, operational, and IT teams, the analyst ensures timely resolution of incidents, escalates complex issues, and contributes to maintaining system reliability and end-user satisfaction.

Key Responsibilities

• Incident Management & Troubleshooting
• Respond to escalated tickets from Level 1 service desk within defined SLAs.
• Troubleshoot EHR-related issues across revenue cycle (billing, coding, scheduling), clinical (nursing, providers, ancillary departments), and patient access modules.
• Perform root cause analysis, provide resolution or workarounds, and escalate to Level 3/application teams as needed.
• Accurately document all actions and communications in the ITSM tool.

Ticket Triage & Prioritization

• Evaluate incident priority and impact, ensuring critical issues are escalated appropriately.
• Serve as the first point of contact for moderately complex issues requiring deeper functional knowledge of EHR modules.

Collaboration & Communication

• Partner with EHR application analysts, trainers, and clinical/administrative leaders to resolve issues impacting workflows.
• Communicate technical resolutions in clear, user-friendly language.
• Provide feedback and trends to Level 1 support to improve knowledge base and reduce ticket volume.

Knowledge & Continuous Improvement

• Maintain up-to-date understanding of system upgrades, patches, and workflow changes.
• Contribute to the creation and maintenance of standard operating procedures (SOPs) and knowledge articles.
• Recommend process improvements to enhance end-user experience and system stability.

Education/Experience

• Associate’s or Bachelor’s degree in Information Technology, Healthcare Informatics, or related field preferred.
• 2+ years of IT service desk or healthcare application support experience required.
• Prior experience supporting an EHR (Epic, Cerner, Meditech, Allscripts, etc.) strongly preferred.

Skills/Competencies

• Strong knowledge of healthcare operations, including clinical workflows, revenue cycle, and patient access processes.
• Ability to troubleshoot and resolve application, workflow, and integration issues.
• Familiarity with ITIL concepts and IT service management tools (ServiceNow, Remedy, etc.).
• Strong communication and interpersonal skills to work with clinical and non-clinical staff.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Certifications (Preferred)

• ITIL Foundation certification.
• EHR module certifications (EpicCare Ambulatory, Epic Resolute, Epic Cadence, etc.) where applicable.

Level 2 Service Desk Analyst EHR Support

Position Summary

The Level 2 Service Desk Analyst provides advanced technical support for the health systems enterprise electronic health record (EHR) applications. This role is responsible for triaging, troubleshooting, and resolving tickets related to clinical, revenue cycle, and patient access modules. Working closely with clinical, operational, and IT teams, the analyst ensures timely resolution of incidents, escalates complex issues, and contributes to maintaining system reliability and end-user satisfaction.

Key Responsibilities

• Incident Management & Troubleshooting
• Respond to escalated tickets from Level 1 service desk within defined SLAs.
• Troubleshoot EHR-related issues across revenue cycle (billing, coding, scheduling), clinical (nursing, providers, ancillary departments), and patient access modules.
• Perform root cause analysis, provide resolution or workarounds, and escalate to Level 3/application teams as needed.
• Accurately document all actions and communications in the ITSM tool.

Ticket Triage & Prioritization

• Evaluate incident priority and impact, ensuring critical issues are escalated appropriately.
• Serve as the first point of contact for moderately complex issues requiring deeper functional knowledge of EHR modules.

Collaboration & Communication

• Partner with EHR application analysts, trainers, and clinical/administrative leaders to resolve issues impacting workflows.
• Communicate technical resolutions in clear, user-friendly language.
• Provide feedback and trends to Level 1 support to improve knowledge base and reduce ticket volume.

Knowledge & Continuous Improvement

• Maintain up-to-date understanding of system upgrades, patches, and workflow changes.
• Contribute to the creation and maintenance of standard operating procedures (SOPs) and knowledge articles.
• Recommend process improvements to enhance end-user experience and system stability.

Education/Experience

• Associates or Bachelors degree in Information Technology, Healthcare Informatics, or related field preferred.
• 2+ years of IT service desk or healthcare application support experience required.
• Prior experience supporting an EHR (Epic, Cerner, Meditech, Allscripts, etc.) strongly preferred.

Skills/Competencies

• Strong knowledge of healthcare operations, including clinical workflows, revenue cycle, and patient access processes.
• Ability to troubleshoot and resolve application, workflow, and integration issues.
• Familiarity with ITIL concepts and IT service management tools (ServiceNow, Remedy, etc.).
• Strong communication and interpersonal skills to work with clinical and non-clinical staff.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Certifications (Preferred)

• ITIL Foundation certification.
• EHR module certifications (EpicCare Ambulatory, Epic Resolute, Epic Cadence, etc.) where applicable.