73,284 Help Desk Supervisor jobs in the United States
Assistant Help Desk Supervisor
08933 New Brunswick, New Jersey
Rutgers University
Posted 13 days ago
Job Viewed
Job Description
Position Details
Position Information
Recruitment/Posting Title
Assistant Help Desk Supervisor
Job Category
Staff & Executive - Information Technology
Department
Digital Classroom Services
Overview
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
Posting Summary
Rutgers, The State University of New Jersey, is seeking an Assistant Help Desk Supervisor for the Digital Classroom Services.
Among the key duties of this position are the following:
Nonexempt
Grade
03
Salary Details
Minimum Salary
61835.000
Mid Range Salary
78221.000
Maximum Salary
94607.000
Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits
Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:
Position Status
Full Time
Working Hours (per week)
Standard Hours
37.50
Daily Work Shift
Evening
Work Arrangement
Union Description
Admin Assembly (MPSC)
Payroll Designation
PeopleSoft
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
ABP
Qualifications
Minimum Education and Experience
Posting Details
Posting Number
25ST1714
Posting Open Date
08/11/2025
Special Instructions to Applicants
Regional Campus
Rutgers University-New Brunswick
Home Location Campus
Livingston (RU-New Brunswick)
City
Piscataway
State
NJ
Location Details
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:
Position Information
Recruitment/Posting Title
Assistant Help Desk Supervisor
Job Category
Staff & Executive - Information Technology
Department
Digital Classroom Services
Overview
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
Posting Summary
Rutgers, The State University of New Jersey, is seeking an Assistant Help Desk Supervisor for the Digital Classroom Services.
Among the key duties of this position are the following:
- Creates and supports instructional technology in the Rutgers-New Brunswick general purpose classrooms and learning spaces of the Office of the Chancellor, including computers, projectors, web cameras, microphones, document cameras, and other equipment used to teach, record, and videoconference.
- The Assistant Help Desk Supervisor will be part of the Faculty Training & Outreach team that ensures faculty can use the equipment on a regular basis.
- Assists the use of DCS technology in the evenings by providing phone, remote, and in-person user support; performing in-room equipment troubleshooting and repair; assisting in the coordination of the Help Desk; and other projects as needed.
- Assists in the building and installation of classroom technology. Note that daytime hours are available during periods when classes are not being held.
Nonexempt
Grade
03
Salary Details
Minimum Salary
61835.000
Mid Range Salary
78221.000
Maximum Salary
94607.000
Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits
Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits
- Life insurance coverage
- Employee discounts programs
Position Status
Full Time
Working Hours (per week)
Standard Hours
37.50
Daily Work Shift
Evening
Work Arrangement
Union Description
Admin Assembly (MPSC)
Payroll Designation
PeopleSoft
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
ABP
Qualifications
Minimum Education and Experience
- Working knowledge of desktop software and operating systems currently in use with a combination of two years education/experience.
- Use of personal vehicle in order to travel for business demands; a valid driver's license would be required for this position.
- Good communication skills, basic consultative, and organizational skills and computer literacy.
- Knowledge of use and troubleshooting of audio/visual equipment and computers.
- Experience with audio/visual equipment, conferencing technology, and computer.
- Experience in user support and/or customer service.
- Familiarity with Rutgers classrooms.
- Mac computers, various user devices, document cameras, blu-ray drives, cameras, microphones, audio/visual switchers, projectors, monitors, and transmitters.
- Ability to lift 40 pounds and perform physical repair work, including using step-ladders.
- Clean Driving Record.
Posting Details
Posting Number
25ST1714
Posting Open Date
08/11/2025
Special Instructions to Applicants
Regional Campus
Rutgers University-New Brunswick
Home Location Campus
Livingston (RU-New Brunswick)
City
Piscataway
State
NJ
Location Details
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
Affirmative Action/Equal Employment Opportunity StatementIt is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:
View Now
0
Help Desk Supervisor (TS/SCI Required)
45433 Wright Patterson AFB, Ohio
NANA Regional Corporation
Posted 2 days ago
Job Viewed
Job Description
The Help Desk Supervisor will oversee a 24/7/365 service desk, accounts management, workspace deployment and disposition, video teleconferencing operations, multimedia hardware, software administration, installation, license management, and Information Technology Service Management (ITSM) support services for NASIC's enterprise that comprises of: 4,500 users; 13,336 computer accounts; over 18,714 desktops of varying brands; 917 distinct software titles; printers, scanners, copiers, fax machines and multi-function devices of various brands; 18 different operating systems; seven primary VTC facilities; and over 70 desktop VTC devices.
**Responsibilities**
+ Successful candidate will require an aptitude for working with applications and systems to undertake analysis, diagnosis and resolution of staff problems which may range from straightforward to more complicated technical issues.
+ Supervise team that creates, modifies, diagnoses, and resolves account requests / problems in a customer service oriented, team environment and be responsible for monitoring, opening, assigning, updating and closing tickets on up to 4 separate ticketing systems.
+ Utilize the NASIC trouble ticket tracking system (currently Microsoft System Center Service Manager with plans to migrate to ServiceNow) and the Air Force Enterprise Service Desk (ESD) Trouble Ticketing system (e.g. Remedy) to track all customer incidents and service requests.
+ Assist with account creation, modification, and deletion to include folder permission, org box assignment, and removal of special network access.
+ Execute up to 350 desktop computer recapitalizations/month as needed to include imaging and the removal/disposition of old computers.
+ Work closely with Hardware Technician (Desktop) support, Equipment Control Office (ECO),
+ Receive, sanitize, and prepare IT equipment for pickup; an estimated 375 pieces of IT equipment per month. IT equipment includes, but not limited to, desktops, laptops, mobile phones, servers, peripherals, printers, scanners, and multi-function devices.
+ Provide support for single function printers, multifunction printers, plotters, 3D printers, and flatbed scanners during the core work hours and on-call support for non-core hours as approved by the COR.
+ Image desktop computers to include but not limited to Dell and HP models as well as various Mobile Devices such as laptops.
+ Maintain supply of hardware and peripherals for break fix and warranty trouble tickets.
**Qualifications**
+ 5+ years experience troubleshooting complex IT problems independently and assisting junior staff members with problem resolution.
+ Accounts Management requires Information Assurance Technical (IAT) Level II (CompTIA Security+) certification.
+ Top Secret (TS) security clearance and granted access to sensitive compartmented information (SCI) based on an up-to-date Single Scope Background Investigation (SSBI).
**Desired Qualifications:**
+ 7 - 10 years' experience in an IT career field.
+ BA/BS degree in a related IT or STEM field of study.
**Job ID**
2025-18674
**Work Type**
On-Site
**Company Description**
**Work Where it Matters**
Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders,** AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers,** AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.
**As an AGT employee,** you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information).
**Responsibilities**
+ Successful candidate will require an aptitude for working with applications and systems to undertake analysis, diagnosis and resolution of staff problems which may range from straightforward to more complicated technical issues.
+ Supervise team that creates, modifies, diagnoses, and resolves account requests / problems in a customer service oriented, team environment and be responsible for monitoring, opening, assigning, updating and closing tickets on up to 4 separate ticketing systems.
+ Utilize the NASIC trouble ticket tracking system (currently Microsoft System Center Service Manager with plans to migrate to ServiceNow) and the Air Force Enterprise Service Desk (ESD) Trouble Ticketing system (e.g. Remedy) to track all customer incidents and service requests.
+ Assist with account creation, modification, and deletion to include folder permission, org box assignment, and removal of special network access.
+ Execute up to 350 desktop computer recapitalizations/month as needed to include imaging and the removal/disposition of old computers.
+ Work closely with Hardware Technician (Desktop) support, Equipment Control Office (ECO),
+ Receive, sanitize, and prepare IT equipment for pickup; an estimated 375 pieces of IT equipment per month. IT equipment includes, but not limited to, desktops, laptops, mobile phones, servers, peripherals, printers, scanners, and multi-function devices.
+ Provide support for single function printers, multifunction printers, plotters, 3D printers, and flatbed scanners during the core work hours and on-call support for non-core hours as approved by the COR.
+ Image desktop computers to include but not limited to Dell and HP models as well as various Mobile Devices such as laptops.
+ Maintain supply of hardware and peripherals for break fix and warranty trouble tickets.
**Qualifications**
+ 5+ years experience troubleshooting complex IT problems independently and assisting junior staff members with problem resolution.
+ Accounts Management requires Information Assurance Technical (IAT) Level II (CompTIA Security+) certification.
+ Top Secret (TS) security clearance and granted access to sensitive compartmented information (SCI) based on an up-to-date Single Scope Background Investigation (SSBI).
**Desired Qualifications:**
+ 7 - 10 years' experience in an IT career field.
+ BA/BS degree in a related IT or STEM field of study.
**Job ID**
2025-18674
**Work Type**
On-Site
**Company Description**
**Work Where it Matters**
Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders,** AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers,** AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.
**As an AGT employee,** you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information).
View Now
1
Help Desk Manager/Endpoint Services Supervisor
68182 Omaha, Nebraska
Robert Half
Posted 4 days ago
Job Viewed
Job Description
Description
We are looking for an experienced Help Desk Manager/Endpoint Services Supervisor to oversee a dynamic IT support team in Omaha, Nebraska (onsite required). This Contract-to-permanent position requires strong leadership skills, technical expertise, and a commitment to delivering exceptional service. The ideal candidate will manage day-to-day operations while driving process improvement and fostering a collaborative, customer-first culture.
Responsibilities:
- Lead and mentor the Service Desk team, providing training and opportunities for skill development.
- Monitor team performance and offer constructive feedback to ensure high service standards.
- Serve as the primary escalation point for technical issues and provide after-hours support as needed.
- Manage incident tickets, ensuring timely resolution and balanced workloads across the team.
- Conduct post-incident reviews to identify root causes and implement preventive measures.
- Maintain and optimize inventory processes, anticipating equipment needs to support operations.
- Oversee telecom services, including Teams Voice, ensuring seamless communication capabilities.
- Stay informed about endpoint management tools and industry trends to enhance team efficiency.
- Promote knowledge sharing by contributing to the organization's knowledge base and refining processes.
- Coordinate the 24x7x365 on-call rotation to ensure consistent coverage for service needs.
Requirements - Minimum of 7-10 years of experience in IT, with at least 3-5 years in a leadership role.
- Proficiency in endpoint management, including desktops, laptops, and mobile devices.
- Solid background in IT support operations, including Active Directory and ITSM tools.
- Strong scripting skills in PowerShell and expertise in Windows 11 and macOS environments.
- Proven ability to manage IT projects, such as hardware rollouts and software updates.
- Experience with supervisory management and mentoring team members.
- Preferred certifications: CompTIA A+, Microsoft, or Apple Certified.
- Familiarity with process improvement methodologies and vendor management. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
We are looking for an experienced Help Desk Manager/Endpoint Services Supervisor to oversee a dynamic IT support team in Omaha, Nebraska (onsite required). This Contract-to-permanent position requires strong leadership skills, technical expertise, and a commitment to delivering exceptional service. The ideal candidate will manage day-to-day operations while driving process improvement and fostering a collaborative, customer-first culture.
Responsibilities:
- Lead and mentor the Service Desk team, providing training and opportunities for skill development.
- Monitor team performance and offer constructive feedback to ensure high service standards.
- Serve as the primary escalation point for technical issues and provide after-hours support as needed.
- Manage incident tickets, ensuring timely resolution and balanced workloads across the team.
- Conduct post-incident reviews to identify root causes and implement preventive measures.
- Maintain and optimize inventory processes, anticipating equipment needs to support operations.
- Oversee telecom services, including Teams Voice, ensuring seamless communication capabilities.
- Stay informed about endpoint management tools and industry trends to enhance team efficiency.
- Promote knowledge sharing by contributing to the organization's knowledge base and refining processes.
- Coordinate the 24x7x365 on-call rotation to ensure consistent coverage for service needs.
Requirements - Minimum of 7-10 years of experience in IT, with at least 3-5 years in a leadership role.
- Proficiency in endpoint management, including desktops, laptops, and mobile devices.
- Solid background in IT support operations, including Active Directory and ITSM tools.
- Strong scripting skills in PowerShell and expertise in Windows 11 and macOS environments.
- Proven ability to manage IT projects, such as hardware rollouts and software updates.
- Experience with supervisory management and mentoring team members.
- Preferred certifications: CompTIA A+, Microsoft, or Apple Certified.
- Familiarity with process improvement methodologies and vendor management. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
2
Technical Support - Customer Service
85118 Gold Canyon, Arizona
PrideStaff
Posted 2 days ago
Job Viewed
Job Description
Technical Support - Customer Service
Job Responsibilities:
• Provide exceptional technical support to customers via phone, email, and chat
• Troubleshoot hardware and software issues related to our clients' software systems
• Guide customers through product setup, installation, and usage
• Document and track customer interactions in Excel
• Collaborate with the development team to report bugs and suggest product improvements
• Maintain up-to-date knowledge of our products and services
• Participate in ongoing training to enhance product knowledge and customer service skills
• Escalate complex issues to appropriate departments when necessary
• Contribute to a positive team environment and company culture
Skills Required:
• Strong technical aptitude and ability to quickly learn new technologies
• Excellent communication skills, both verbal and written
• Patient and empathetic approach to customer service
• Problem-solving skills and ability to think critically
• Proficiency in the Microsoft Office suite
• Basic understanding of computer hardware and software systems
• Ability to explain technical concepts in simple, easy-to-understand terms
• Strong attention to detail and organizational skills
• Previous experience in technical support or customer service is preferred
Compensation / Pay Rate (Up to): $23.00 - $24.00 Per Hour
View Now
3
Customer Service & Technical Support Manager
53527 Cottage Grove, Wisconsin
Johnson Health Tech Companies
Posted 5 days ago
Job Viewed
Job Description
Job Type
Full-time
Description
About Us:
As a worldwide fitness, wellness, and health leader built on family values, Johnson Health Tech serves people who want to live better lives with products that provide superior experiences-in the club, the home, and beyond. Our success is powered by innovation driven by cross-cultural collaboration, thoughtful design, uncompromising quality, and an ironclad commitment to being the very best global citizen.
At Johnson Fitness & Wellness, the nation's largest specialty fitness dealer, we're building teams that reflect those values. That's where you come in.
The Opportunity:
We're seeking an experienced Customer Service & Technical Support Manager to elevate the service experience across our business. Reporting directly to the President of US Retail, this high-impact role will lead a team of 10+ professionals and supervisors while partnering closely with field service providers and cross-functional leaders. Your leadership will shape the way customers-dealers, consumers, and commercial partners-experience Johnson.
What You'll Do:
• Lead, coach, and grow a team of 10+ staff and supervisors, creating a culture of accountability, collaboration, and service excellence.
• Manage daily call center operations and coordinate with field service providers to ensure seamless support.
• Build workflows and procedures that improve efficiency, effectiveness, and customer satisfaction.
• Champion a best-in-class support experience across phone, email, and chat.
• Use data and reporting to analyze KPIs, spot trends, and propose solutions to tactical and strategic challenges.
• Partner with internal teams to resolve issues, reduce field concerns, and continuously improve the customer journey.
Requirements
What We're Looking For:
• 7+ years of progressive call center management experience, with at least 5 years leading people directly.
• Strong background in technical support leadership and process improvement.
• Proven success in building and motivating high-performing teams.
• Mechanical/troubleshooting skills (fitness equipment experience a plus).
• Strong communicator and collaborator with a track record of operational impact.
• CRM expertise and workflow management skills.
• Bachelor's degree or equivalent experience.
What's In It for You:
We know that taking care of our customers starts with taking care of our people. You'll find an environment that values growth, collaboration, and well-being-plus competitive benefits, including:
• Health & Dental Insurance
• Company-paid Life Insurance
• 401(k) with company match
• Generous Paid Time Off
• Employee product discounts
• Wellness programs
Why You'll Love It Here:
This isn't just about managing a team-it's about defining the customer experience for a global leader in fitness and wellness. If you're energized by leading people, solving problems, and building processes that stand out, we'd love to hear from you.
EOE/M/W/Vet/Disability
#ZR
View Now
4
Customer Service Representative - Technical Support
68101 Omaha, Nebraska
$38000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Service Representative to join their Technical Support team in **Omaha, Nebraska**. In this role, you will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions. You will utilize your strong problem-solving skills and technical aptitude to diagnose issues, guide customers through troubleshooting steps, and ensure a positive customer experience. This is an excellent opportunity for individuals passionate about technology and helping others.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues with software, hardware, and network connectivity.
- Guide customers through step-by-step solutions to resolve their technical problems.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Escalate complex issues to senior support staff or specialized teams when necessary.
- Educate customers on product features and best practices to prevent future issues.
- Maintain a high level of customer satisfaction through effective communication and problem resolution.
- Stay updated on product knowledge, common issues, and troubleshooting techniques.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to the product and engineering teams.
Qualifications:
- High School Diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 1-2 years of experience in customer service or technical support role.
- Proficiency in troubleshooting common computer hardware, software, and network issues.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to explain technical concepts in a clear and concise manner to non-technical users.
- Patience and empathy when dealing with customers facing technical difficulties.
- Familiarity with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow) is preferred.
- Ability to work effectively in a team environment.
- Positive attitude and a strong commitment to customer satisfaction.
Apply Now
5
Customer Service Representative - Technical Support
80201 Denver, Colorado
$19 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for dedicated and customer-focused Customer Service Representatives to join their Technical Support team. This is a fully remote position, allowing you to assist customers from the comfort of your home office. You will be the first point of contact for customers seeking assistance with our products and services, providing timely and effective technical solutions. The ideal candidate possesses excellent communication skills, patience, and a passion for helping others resolve issues. This role is crucial for maintaining high levels of customer satisfaction and loyalty. You will receive comprehensive training to ensure you are equipped to handle a wide range of customer inquiries and technical challenges.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide technical assistance and troubleshooting for product-related issues.
- Guide customers through product setup, usage, and feature explanations.
- Identify and escalate complex technical issues to appropriate support tiers or departments.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Educate customers on product features, benefits, and available support resources.
- Contribute to the knowledge base by documenting common issues and solutions.
- Gather customer feedback to help improve products and services.
- Achieve and exceed performance metrics, including customer satisfaction scores and resolution times.
- Collaborate with team members and supervisors remotely to share best practices and address challenges.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and troubleshooting abilities.
- Patience and empathy when dealing with customer issues.
- Proficiency in using computers, CRM software, and common office applications.
- Ability to work independently and manage time effectively in a remote environment.
- A reliable high-speed internet connection and a quiet, dedicated workspace.
- Ability to learn new technologies and product information quickly.
- A positive attitude and a commitment to delivering exceptional customer experiences.
Apply Now
Be The First To Know
About the latest Help desk supervisor Jobs in United States !
6
Customer Service Manager - Technical Support
84101 Salt Lake City, Utah
$75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leader in providing innovative technological services, is looking for an experienced and customer-focused Customer Service Manager to oversee their Technical Support operations in Salt Lake City, Utah, US . This role is pivotal in ensuring high levels of customer satisfaction through efficient and effective technical assistance. You will be responsible for leading, training, and motivating a team of technical support specialists, developing and implementing service strategies, managing customer escalations, monitoring support queues and performance metrics, and ensuring adherence to service level agreements (SLAs). The ideal candidate will have a strong background in customer service management, preferably within a technical support environment, with excellent leadership, problem-solving, and communication skills. Experience with CRM and ticketing systems, as well as a solid understanding of IT support principles, is required. You should be adept at fostering a positive team culture, driving continuous improvement, and resolving complex customer issues with empathy and expertise. A Bachelor's degree in Business Administration, Information Technology, or a related field is preferred. This is a fantastic opportunity to take on a leadership role, shape the customer experience, and contribute to the success of a growing company that values its employees and customers. Join us and lead our dedicated support team to new heights.
Apply Now
7
Customer Service Specialist - Technical Support
76101 Fort Worth, Texas
$20 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a proactive and detail-oriented Customer Service Specialist to join their support team serving the Fort Worth, Texas area. In this role, you will be the primary point of contact for customers seeking technical assistance with our client's products. You will troubleshoot software issues, guide users through product functionalities, and ensure a positive customer experience. Responsibilities include responding to customer inquiries via phone, email, and chat, accurately diagnosing and resolving technical problems, and escalating complex issues to higher-level support or development teams when necessary. This is a hybrid role, meaning you will spend a portion of your time working remotely and a portion on-site at our client's facility. The ideal candidate will have a strong understanding of software applications, excellent communication skills, and a passion for helping people. You must be patient, empathetic, and able to explain technical concepts in a clear and concise manner. Key responsibilities also include maintaining accurate customer support records, identifying recurring issues to provide feedback for product improvement, and contributing to the knowledge base with helpful articles and solutions. We are looking for someone who can manage their time effectively, prioritize tasks, and work efficiently in a dynamic support environment. You will be a critical link between our customers and our product development teams.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide exceptional customer service and technical support to users via multiple channels (phone, email, chat).
- Troubleshoot and resolve software-related issues, guiding customers through solutions.
- Accurately diagnose technical problems and escalate to appropriate teams when necessary.
- Maintain detailed records of customer interactions and issue resolution in the CRM system.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Identify trends in customer inquiries and provide feedback to product development teams.
- Ensure customer satisfaction by delivering timely and effective solutions.
- Adhere to service level agreements (SLAs) and company support policies.
- Stay up-to-date with product updates and new features.
- Collaborate with team members to share knowledge and best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 2 years of experience in customer service or technical support roles.
- Proficiency with CRM software and helpdesk ticketing systems.
- Strong understanding of software applications and common technical issues.
- Excellent verbal and written communication skills.
- Exceptional problem-solving and active listening skills.
- Ability to work effectively both independently and as part of a team.
- Patience, empathy, and a customer-centric attitude.
- Ability to manage time effectively and prioritize tasks in a hybrid work environment.
Apply Now
8
Customer Service Manager - Technical Support
77002 Houston, Texas
$80000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology company specializing in SaaS solutions, is seeking a proactive and experienced Customer Service Manager to lead their Technical Support team in Houston, Texas . This vital role requires a leader passionate about delivering exceptional customer experiences, adept at managing support operations, and skilled in coaching and developing a high-performing team. The successful candidate will be instrumental in ensuring customer satisfaction, driving efficiency, and improving the overall support infrastructure.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee the day-to-day operations of the technical support department, ensuring timely and effective resolution of customer issues.
- Develop, implement, and refine customer service policies, procedures, and quality standards.
- Lead, mentor, and motivate a team of technical support specialists, fostering a culture of excellence and continuous improvement.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT).
- Analyze support data to identify trends, root causes of issues, and areas for service improvement.
- Collaborate with product development and engineering teams to communicate customer feedback and advocate for product enhancements.
- Manage the customer support ticketing system and ensure efficient workflow and case management.
- Develop and deliver comprehensive training programs for support staff on products, processes, and customer service skills.
- Handle escalated customer issues and ensure their satisfactory resolution.
- Contribute to the development of self-service resources, such as knowledge base articles and FAQs.
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a management or supervisory role.
- Proven experience in managing and developing support teams.
- Strong understanding of customer relationship management (CRM) principles and practices.
- Familiarity with SaaS products and technical troubleshooting methodologies.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to analyze data and make informed decisions.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is required.
- Ability to work effectively in a fast-paced, dynamic environment.
- Passion for customer advocacy and service excellence.
Apply Now
9