107 Help Desk Support jobs in San Jose

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose).

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U. S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelor s degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Application Development
- Customer Success
- Project Management
- Data Analytics
- IT Support
- Business Operations
- Network Security & Support

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Join to apply for the Desktop Support Technician L1 role at Jobs via Dice .

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Milestone Technologies, Inc., is seeking the following. Apply via Dice today!

Functioning as part of an IT team, individuals in this position will provide IT Helpdesk / Desktop support.

Responsibilities include:

1. Monitoring and maintaining computer systems, video conferencing, and networks within the office.
2. Following SOP documentation and escalating issues appropriately to higher-level staff.
3. Inventory management of new and old devices.
4. General IT housekeeping projects assigned by client manager or lead.
5. Wiping PC hard disks and imaging new devices.
6. Booting PCs and checking OS compatibility.
7. Assisting with equipment moves for E-waste.

Skills required:

• Strong service-oriented mentality.
• Excellent communication and interpersonal skills, with a willingness to learn and cross-train with other IT staff members.
• Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile devices.
• Basic networking knowledge, including VPN, network connectivity, TCP/IP, DHCP.
• Experience with remote access and remote-control tools to support remote users.

Nice to have but not required:

• Experience with Service-Now, JAMF, CCM, CrashPlan, Zoom, Okta, and Ring Central.

• Entry level

• Full-time

• Information Technology

• Software Development

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• Desktop Support Technician, IT Operations
• IT Field Support Technician, IT Operations
• Field IT/Network Technician/Managed Services Technician

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Primary Skills: Windows-Expert, Mac-Expert, MS Exchange-Intermediate, Active Directory-Intermediate, MS Exchange-Expert, Contract Type: W2 Contract Duration: 18 Months Location: Mountain View CA (Onsite) Pay Range: $40.00 - $50.00 Per Hour Job Summary: We are seeking a Desktop Support Analyst II to join our team, providing high-level support for both PC and Mac environments within a corporate setting. The ideal candidate will solve software, hardware, and connectivity issues, maintain systems and peripherals, and ensure strong security measures. This role involves supporting remote employees, managing communication technologies, and maintaining customer satisfaction through excellent service and technical skills. Key Responsibilities: Troubleshoot software, hardware, and connectivity issues. Install, upgrade, and maintain software/hardware. Assist in encryption and security tools management. Provide support for remote employees using various remote access technologies. Keep documentation and Knowledge Base up-to-date, and manage individual and ticket queues. Must-Have Skills: Proficient in Windows and Mac OS. Experienced with MS Exchange and Active Directory. Exceptional interpersonal and communication skills. Industry Experience Required: Previous experience in a corporate IT support environment, preferably with Service Desk and Desktop Support for both PC and Mac. Experience in a walk-up bar support environment is beneficial. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

8+ Month W2 Contract (No C2C/No Visa Sponsorship/No Student Sponsorship)

Onsite in Santa Clara, CA - Only local candidates will be considered

Pay up to $29/hr. M-F, 8am-5pm

The ideal candidate will have experience delivering end-user support to over 300 users, both remotely and onsite, within Windows and Mac environments, and managing tickets through ServiceNow.

Responsibilities:

• Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support. IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
• Monitoring and maintaining computer systems, video conferencing, and networks within the office
• Follow SOP documentation and escalate issues appropriately to higher-level staff
• Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
• Working closely with the IT support team in Amsterdam to learn and identify issues in the office
• Mobile support: iOS, Android, Windows Mobile

Skills

• Strong service-oriented mentality
• Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required
• Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile
• Basic networking knowledge
• VPN, network connectivity including 11x, TCP/IP, DHCP
• Recent experience with remote access and remote-control tools to support remote
• Not required, but a plus: Service-Now, JAMF/SCCM, CrashPlan, Zoom, Okta, and Ring Central

The estimated pay range for this position is USD $4.00/Hr. - USD 29.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose).

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Application Development
- Customer Success
- Project Management
- Data Analytics
- IT Support
- Business Operations
- Network Security & Support

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose).

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U. S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelors degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Application Development
- Customer Success
- Project Management
- Data Analytics
- IT Support
- Business Operations
- Network Security & Support

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose).

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U. S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Application Development
- Customer Success
- Project Management
- Data Analytics
- IT Support
- Business Operations
- Network Security & Support

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose).

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Application Development
- Customer Success
- Project Management
- Data Analytics
- IT Support
- Business Operations
- Network Security & Support

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Desktop Support Technician

San Jose, CA 95113 Onsite

SUMMARY:

• A Desktop Support Technician who possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a do whatever it takes attitude and possess great pride in their work

DUTIES AND RESPONSIBILITIES:

Provide hardware and software support In an efficient and professional manner, assist users issues Special Projects Various tasks and other non-technical responsibilities will be required, such as the following:

• Provide Technical training to users through video conferencing or in person
• Create Technical documentation
• Verify and test new software and/or Processes
• Assist with placing technical signage around the office when needed
• Possible travel to other locations

QUALIFICATIONS:

• Experience in a corporate help desk and/or desktop support environment is preferred
• Consider themselves as tech-savvy and willing to learn new ideas
• Excellent customer service skills to work effectively with clients
• Understanding the Windows 10 Operating System
• Understanding of Mac OS is a plus
• Ability to work well with other people in a team-oriented environment
• Must be professional, self-motivated, resourceful, flexible, and work with minimal supervision
• Must be able to follow through procedures and protocols as outlined by senior management

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

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