62,728 Help Desk Technician jobs in the United States

**Req ID:** 36706
**Summary**
**Help Desk Technician**
**King's Bay, GA**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and Information Management, Administrative Solutions, Information Technology, Engineering, and Training. Formed in 2017 to serve federal and commercial customers, CABS is 8(a) certified and has grown quickly into a leader in the federal IT and Training environment.
The **Help Desk Technician** will provide support services in IT security and business technologies, in connection with the Strategic Systems Programs (SSP) Strategic Weapons Facility Atlantic (SWFLANT) Support Services effort.
**Responsibilities**
+ Answer the SPK Help Desk phone and monitor incoming e-mail and web-based support requests.
+ Assist users with completing requirements associated with access requests to IT systems.
+ Track and monitor all tickets and calls ensuring all status updates are regularly maintained up to and including closure.
+ Monitor voicemail for calls received outside normal hours of operation, adding any request to the SPK Help Desk Call Tracking Database system.
+ Perform minor preventative maintenance while troubleshooting (e.g., cleaning IT equipment, routine system health checks).
+ Provide Help Desk functions, including providing 1st level/ad hoc assistance for problem resolution/questions and triage and referral and tracking of 2 nd and 3 rd level problems.
+ Respond to user requests within two (2) hours from receipt of requests and resolve problems through direct action or through the referral/escalation of problems to appropriate support personnel.
+ Assign service calls that cannot be handled in "real-time" to the appropriate support team for resolution and track the calls handed off through to completion in the SPK Help Desk database.
+ Provide end-user notification and follow-up to assure the SSP and SPK community that their requests are being handled in a professional and timely manner, including customer callbacks.
+ Assist with the creation of a web-based newsletter for the monthly Contracts Data Requirements List (CDRL.)
+ Assist users with completing requirements associated with access requests to IT systems.
+ Provide immediate, real-time assistance in response to end-user questions and trouble reports.
+ Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel.
+ Serve as the "point-of-contact" between the end-user community, on-site support personnel, and hardware maintenance vendors.
+ Perform installation, testing, sustainment, and removal of all approved software utilized on SWFLANT's unclassified and classified IT systems by local and Enterprise configuration management.
+ Provide support for Video Teleconference (VTC) sessions.
+ Provide "one-on-one" new-user orientation and training for end-users who are mastering desktop application functions, including basic user training for all software in SWFLANT's approved application portfolio.
+ Support VTC and conference room hardware and software and multimedia systems.
+ Publish customer notifications of scheduled or emergent system outages.
+ Contribute and maintain web-based self-help/FAQs, based on recurring calls.
+ Manage and support mobile SSP/SWFLANT mobile devices.
+ Complete annual company and customer training requirements according to established policies and procedures.
+ Record labor hours daily in an online corporate system.
+ Complete annual company and customer training requirements according to established policies and procedures.
+ Record labor hours daily in an online corporate system.
+ Travel locally up to 25%.
+ Other duties as assigned.
**Qualifications**
+ High school diploma or GED equivalent required
+ 2+ years of related work experience
+ Experience using Windows Deployment Services for client imaging
+ Must possess and maintain a valid U.S. driver's license
+ Cyber Security Workforce required security and operating system certification or a government-approved equivalent is required
+ Secret clearance is required with the ability to obtain a Top Secret
**Knowledge, Skills and Abilities:**
+ Must have the ability to obtain certification requirements, including classes, credentialing, and continual certification as required (minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41, Proficiency Level: Entry/Apprentice, per SECNAV M-5239.2, and IT Position Level IT-1, per SECNAV M-5510.30).
+ Thorough working knowledge of Microsoft Windows 10 environment.
+ Working knowledge of PC/client repair and maintenance (hardware/software).
+ Possess excellent organizational skills with the ability to prioritize.
+ Ability to effectively communicate in written and verbal English language.
+ Possess strong problem-solving skills.
+ Ability to self-start and work independently or as a team.
+ Possess strong customer service skills.
+ Ability to learn new systems and associated software applications for proficient execution of tasks and managing multiple tasks with time-related constraints in a fast-paced environment.
+ Ability to travel locally up to 25%.
**How you'll grow**
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
**Benefits**
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
**Chenega MIOS's culture**
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
**Corporate citizenship**
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- from your Talent Acquisition Team**
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - - - - Analytic Business Solutions, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

Description
We are looking for a skilled Help Desk Technician to provide reliable technical support and assistance to end-users in Des Moines, Iowa. This long-term contract position is ideal for individuals with a strong background in troubleshooting, customer service, and IT systems. The role involves addressing technical issues, ensuring smooth operations, and delivering excellent service to internal and external stakeholders.
Responsibilities:
- Respond promptly to user inquiries and technical issues related to computer systems, software, and hardware.
- Document and manage IT tickets using a ticketing system, ensuring timely resolution and proper tracking.
- Deliver training sessions on software applications and equipment to enhance employee understanding and usage.
- Escalate unresolved issues to higher-level support personnel when necessary to ensure efficient problem-solving.
- Conduct research and utilize available resources to resolve user questions and technical challenges.
- Perform software application upgrades and provide training to staff on new functionalities.
- Troubleshoot and resolve network-related issues to maintain connectivity and system performance.
- Maintain and manage inventory of IT equipment and software licenses.
- Support healthcare software applications to meet organizational needs.
Requirements
- Associate's degree in a relevant field or equivalent work experience preferred.
- At least one year of experience in an IT help desk role.
- Valid Iowa driver's license.
- Strong customer service skills with the ability to communicate technical information to non-technical users.
- Proficiency in Microsoft Office applications, including Word and Excel.
- Experience with Active Directory and Google Suite.
- CompTIA A+ or Network+ or ITIL certification highly preferred.
- Familiarity with healthcare software applications and inventory management systems preferred.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Description
A client of Insight Globals is looking for a help desk technician to support their California locations. You will be 100% on the phones taking calls from end users with issues like accounts being locked, password resets, troubleshooting problems, installation of software and similar tasks. You will be responsible for documentation and escalation if necessary. pay range 21-25/hr
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
6 months of help desk experience
Knowledge of active directory
Good communication Knowledge of ticketing systems
Microsoft Suite null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Our client in the HR/Payroll Services industry is seeking a **Help Desk Technician** to join their team.
**Job Title: Help Desk Technician**
**Location: Tucson, AZ (5 days onsite)**
**Pay Rate: $23/hr W2**
**What's the Job?**
We are seeking a dynamic and customer-focused Technical Support Specialist to provide in-person support to end users across a range of technologies. This role requires a blend of technical troubleshooting expertise and exceptional interpersonal skills to ensure a high-quality user experience. You'll be the face of IT for many of our staff and will be counted on to resolve issues, explain technical concepts in plain language, and provide empathetic, responsive service.
**Key Responsibilities** :
- Provide hands-on, in-person support for desktops, laptops, mobile devices, conferencing systems, and other workplace technology.
- Troubleshoot and resolve hardware, software, and connectivity issues at a Tier 1 and Tier 2 level.
- Serve as a first point of contact for walk-up support, offering timely and friendly assistance to all employees.
- Deliver exceptional customer service, maintaining professionalism, patience, and empathy even in high-pressure situations.
- Log all issues accurately in the IT ticketing system and ensure timely follow-up and resolution.
- Follow standard operating procedures and escalate issues as needed.
- Collaborate closely with other IT team members and departments to ensure cohesive support across the organization.
- Assist in setting up and supporting new user equipment, onboarding, and offboarding processes.
- Participate in deployment projects (e.g., OS upgrades, hardware refreshes, software rollouts).
- Stay current with technology trends and internal tools, adapting to changes in process and environment.
- Provide basic training or guidance to end users as needed on tools, software, and best practices.
**Required Qualifications:**
- 1-3 years of relevant technical support or helpdesk experience, preferably in an in-person environment.
- Proficient with Windows and macOS, Microsoft 365, and common business applications.
- Understanding of networking fundamentals (Wi-Fi, DNS, VPN, etc.) and basic Active Directory tasks.
- Strong customer service orientation with a track record of resolving issues while building positive relationships.
- Clear and effective communication skills - able to explain complex concepts simply and respectfully.
- Proven ability to follow structured processes and documentation while remaining adaptable to changing procedures.
- High degree of professionalism, dependability, and discretion.
- Ability to lift and move equipment as needed (up to ~25 lbs).
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

**Job Summary:**
A leading automotive manufacturer in Huntsville, Alabama is seeking a reliable and customer-focused **Help Desk Technician** to provide first-level technical support across its operations. This role is crucial to maintaining seamless IT service delivery for internal users in a fast-paced, technology-driven environment.
**Key Responsibilities:**
+ Deliver first-line technical support for hardware, software, and networking issues via phone, email, and onsite interaction
+ Troubleshoot and resolve issues involving Windows OS, Office 365, network connectivity, and mobile devices
+ Set up, configure, and deploy desktops, laptops, and peripherals
+ Log and track support tickets using a ticketing system (e.g., ServiceNow), ensuring timely resolution and follow-up
+ Manage user accounts in Active Directory, including password resets, account creation, and permissions changes
+ Support hardware maintenance and inventory management
+ Ensure high-quality customer service by following up with users and documenting solutions
+ Collaborate with IT staff to escalate and resolve complex issues
**Required Qualifications:**
+ 2-5 years of experience in an IT help desk or technical support role
+ Strong knowledge of Windows OS, Office 365, and basic networking principles
+ Familiarity with remote desktop tools and Active Directory
+ Experience using IT ticketing systems (ServiceNow preferred)
+ Strong communication, organizational, and troubleshooting skills
+ Ability to prioritize tasks and resolve issues efficiently in a high-demand environment
+ High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or related field preferred
+ Relevant IT certifications (e.g., CompTIA A+, Microsoft) are a plus
**Preferred Skills:**
+ Previous experience supporting users in a manufacturing or industrial environment
+ Knowledge of ITIL best practices
+ Familiarity with enterprise device imaging tools and inventory systems
**Additional Information:**
+ **Work Hours:** Monday-Friday, standard business hours; flexibility required for occasional after-hours support
+ **Location:** Must be onsite at the Huntsville, AL facility
+ **Duration:** Contract position with potential for long-term engagement or conversion
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Job Title: Help Desk TechnicianJob Description
We are seeking a proactive and service-oriented Help Desk Technician to join our IT team. This role will be responsible for providing Tier 1 and Tier 2 technical support across our organization, ensuring seamless onboarding and offboarding of users, maintaining physical office technology infrastructure, and managing platform access and configurations. This is a full-time onsite position to support our day-to-day operational needs.
Responsibilities
+ Provision and deprovision user accounts, devices, and access credentials as part of onboarding/offboarding processes.
+ Set up and configure new employee workstations, ensuring all systems and applications are functional and secure.
+ Maintain accurate documentation for user and device inventory.
+ Respond promptly to helpdesk tickets and direct support requests from users, meeting helpdesk SLAs.
+ Diagnose and troubleshoot hardware, software, and network-related issues.
+ Escalate unresolved issues to appropriate technical teams when necessary.
+ Manage platform access controls and user permissions across internal systems and SaaS tools.
+ Support basic configuration of enterprise tools including directory services, collaboration platforms, and endpoint management.
+ Maintain and troubleshoot onsite office systems, including workstations, printers, peripherals, conference room AV equipment, physical security systems, and networking infrastructure.
Essential Skills
+ 2+ years of experience in a helpdesk or IT support role.
+ Strong understanding of Windows and MacOS environments.
+ Strong familiarity with working in Service Desk ticketing systems (Jira preferred).
+ Experience supporting enterprise software and collaboration tools (Microsoft Entra, Microsoft Office, Zoom, Slack etc.).
+ Familiarity with onboarding/offboarding best practices.
+ Ability to support and troubleshoot AV equipment, badge systems, and office networks.
Additional Skills & Qualifications
+ Microsoft Entra (Azure Active Directory): user provisioning and access control.
+ Atlassian (Jira, Service Desk): Basic configuration of boards and ticketing system.
+ AWS: Understanding of account structure and services, IAM basics.
+ Basic Networking: understanding of TCP/IP, DNS, DHCP, VPNs, and troubleshooting LAN/WAN/Wi-Fi issues.
Work Environment
This position is full-time and onsite, requiring hands-on support to maintain and troubleshoot office systems and networks. The role involves using a variety of technologies, including AV equipment, badge systems, and networking infrastructure, in a dynamic and collaborative environment.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Durham,NC.
Application Deadline
This position is anticipated to close on Jul 31, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.

**Req ID:** RQ203344
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** NACI (T1)
**Job Family:** Help Desk
**Skills:**
Audiovisual Equipment,Call Center,Customer Service,Help Desk Support,Teleconferencing
**Experience:**
1 + years of related experience
**Job Description:**
Help Desk Technician I
Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician I you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician I joining our team to:
+ Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues.
+ Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures.
+ Capable of using a computer system to track questions and answers, as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters.
+ Provide technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions, and other events
+ Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs
+ Assist with audio visual system deployments including hardware and software configuration
+ Conducts sound, visual, and performance quality checks on AV equipment
+ Assist in operating sound and visual equipment during live events
+ Performs maintenance actions including inspections, service contracts, and upgrades
+ Monitors VTC equipment and system performance to ensure satisfactory operation
+ Troubleshoots hardware, software, infrastructure and Enterprise problems
+ Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems
+ Provides technical assistance and training to users
+ Participates in special projects as required
+ May provide guidance and work leadership to less-experienced staff members. Resolves more complex issues submitted by less-experience Specialists. Participates in special projects as required.
**Position Requirements**
+ 1+ years of related customer support, call center or help desk experience.
+ Provide weekend and holidays coverage as needed.
+ Requires a High School Diploma or GED. Associates Degree preferred.
+ ITIL Foundation Certified (Preferred).
+ HDI CSR Certified (Preferred).
+ Must be able to obtain/retain an FAA PIV badge (Mandatory).
**FAVES Citizenship Requirements - 3.14-3 Foreign Nationals as Contractor Employees (April 2008)**
+ Each contractor or subcontractor employee under this contract having access to FAA facilities, sensitive information, or resources must be a citizen of the United States of America, or an alien who has been lawfully admitted for permanent residence as evidenced by Alien Registration Receipt Card Form I-151, or who presents other evidence from the U.S. Citizenship and Immigration Service that employment must not affect his/her immigration status.
+ Aliens and foreign nationals proposed under this contract must meet the following conditions in accordance with FAA Order 1600.72A, chapter 5, paragraph 7 & 8:
+ Must have resided within the United States for three (3) of the last five (5) years unless a waiver of this requirement is requested and approved in accordance with the requirements stated in FAA Order 1600.72A, chapter 5, paragraph 9;
+ A risk or sensitivity level designation can be made for the position; and
+ The appropriate security-related background investigation/inquiry can be adequately conducted. (c) Interim suitability requirements may not be applied unless the position is low/moderate in risk, and/or temporary, and/or is not in a critical area position.
HOW A HELP DESK TECHNICIAN I WILL MAKE AN IMPACT
? Provides technical support and troubleshooting to voice and AV systems, hardware, and software.
GDIT IS YOUR PLACE:
? 401K with company match
? Comprehensive health and wellness packages
? Internal mobility team dedicated to helping you own your career
? Professional growth opportunities including paid education and certifications
? Cutting-edge technology you can learn from
? Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $19.12 - $25.88. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

**Req ID:** RQ203343
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** NACI (T1)
**Job Family:** Help Desk
**Skills:**
Audiovisual Equipment,Call Center,Customer Service,Help Desk Support,Teleconferencing
**Experience:**
1 + years of related experience
**Job Description:**
Help Desk Technician I
Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician I you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician I joining our team to:
+ Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues.
+ Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures.
+ Capable of using a computer system to track questions and answers, as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters.
+ Provide technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions, and other events
+ Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs
+ Assist with audio visual system deployments including hardware and software configuration
+ Conducts sound, visual, and performance quality checks on AV equipment
+ Assist in operating sound and visual equipment during live events
+ Performs maintenance actions including inspections, service contracts, and upgrades
+ Monitors VTC equipment and system performance to ensure satisfactory operation
+ Troubleshoots hardware, software, infrastructure and Enterprise problems
+ Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems
+ Provides technical assistance and training to users
+ Participates in special projects as required
+ May provide guidance and work leadership to less-experienced staff members. Resolves more complex issues submitted by less-experience Specialists. Participates in special projects as required.
**Position Requirements**
+ 1+ years of related customer support, call center or help desk experience.
+ Provide weekend and holidays coverage as needed.
+ Requires a High School Diploma or GED. Associates Degree preferred.
+ ITIL Foundation Certified (Preferred).
+ HDI CSR Certified (Preferred).
+ Must be able to obtain/retain an FAA PIV badge (Mandatory).
**FAVES Citizenship Requirements - 3.14-3 Foreign Nationals as Contractor Employees (April 2008)**
+ Each contractor or subcontractor employee under this contract having access to FAA facilities, sensitive information, or resources must be a citizen of the United States of America, or an alien who has been lawfully admitted for permanent residence as evidenced by Alien Registration Receipt Card Form I-151, or who presents other evidence from the U.S. Citizenship and Immigration Service that employment must not affect his/her immigration status.
+ Aliens and foreign nationals proposed under this contract must meet the following conditions in accordance with FAA Order 1600.72A, chapter 5, paragraph 7 & 8:
+ Must have resided within the United States for three (3) of the last five (5) years unless a waiver of this requirement is requested and approved in accordance with the requirements stated in FAA Order 1600.72A, chapter 5, paragraph 9;
+ A risk or sensitivity level designation can be made for the position; and
+ The appropriate security-related background investigation/inquiry can be adequately conducted. (c) Interim suitability requirements may not be applied unless the position is low/moderate in risk, and/or temporary, and/or is not in a critical area position.
HOW A HELP DESK TECHNICIAN I WILL MAKE AN IMPACT
? Provides technical support and troubleshooting to voice and AV systems, hardware, and software.
GDIT IS YOUR PLACE:
? 401K with company match
? Comprehensive health and wellness packages
? Internal mobility team dedicated to helping you own your career
? Professional growth opportunities including paid education and certifications
? Cutting-edge technology you can learn from
? Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $19.12 - $25.88. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans