60,545 Helpdesk Advisor jobs in the United States

Job Description

Job Description

Medlytix is hiring an End User Support Engineer!

This position devises and executes the solutions for workstation hardware and software issues or for segments of more complex software /hardware problems. The position assists with the installation and support of new and upgraded workstation hardware and software and ensures its integrity and optimal operation. This position assists with recommending, implementing, and documenting new hardware and software solutions that improve the computing experience.

Responsibilities:

• Address user tickets regarding hardware, software, and networking.
• Maintain and deploy various desktop technologies and solutions.
• Upgrade operating systems on machines.
• Troubleshoot and resolve PC issues.
• Analyze and make recommendations for hardware and software
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.
• Support users in a timely manner and ensure daily operational tasks are performed efficiently.
• Diagnose, troubleshoot, and configure equipment including laptops, desktops, tablets, and other devices for end users; this includes hardware and common windows operating systems and applications.
• Inventory Management
• Device Patching / Software Updates
• End User Software Configuration

Qualifications:

• High School diploma or GED required; Bachelor's degree preferred.
• Advanced understanding and experience in installation, configuration and troubleshooting with various desktop operating systems such as Windows 7, Windows 10, & MAC OS s in an enterprise environment.
• Knowledge and experience in installation and configuration of network peripherals such as printers and scanners.
• Experience with advanced virus removals in enterprise environments.
• Strong understanding of computer and peripherals hardware. Ability to diagnose and replace faulty components such as hard drives and RAM.
• Experience with standard Microsoft applications such as Office 2010, 2013, 2016, and Office 365 usage and support.
• Experience in troubleshooting and configuration of mobile devices such as tablets and smart phones for enterprise applications such as corporate email.

Why Medlytix ?

• Competitive Pay
• Remote/Hybrid Work Environment
• Competitive Paid Time Off
• Comprehensive Medical, Dental, Vision and 401K Packages
• Family Support Benefits
• Paid Company Holidays

TEKsystems is currently seeking a Desktop/Helpdesk Support Analyst for a 6 month contract opening located in Anchorage, AK. Potential to extend or convert permanently.
*Experience with Ticket Resolution/Ticketing Systems, Troubleshooting, Windows OS, Active Directory, Imaging and End-User Support.
Job Description
Resource skills needed:
- Technical expertise with hands-on-fix work with user equipment and issues.
- Windows 10 & 11
- Office 365
- MS Teams
- VOIP (Teams & Cisco) Telephony is a plus
- Good customer service personality in user engagements
- Strong communication skills, verbal, written, and listening
- Collaborative problem-solving skills
- Prior ServiceNow experience is a plus
+ Ticket resolution, troubleshooting, Networking concepts and Imaging experience.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Anchorage,AK.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.
We are looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are 90% of the way through studies, please still apply!
Pay and Benefits
The pay range for this position is $16.25 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Coppell,TX.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.
Description:
The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.
Experience:
1-2 years of helpdesk / call center experience
1-2 years of experience working with "help desk ticketing tools" i.e. Service Now
Experience supporting Work from Home end-users
Experience working remotely as a team member
Skills:
Ability to troubleshoot common Windows related issues
Working knowledge of Active Directory
Working knowledge of Domain hierarchy
Working knowledge of Microsoft Windows OS
Microsoft Office Products including:
Word, Excel, Outlook, PowerPoint
Remote meeting software including:
Microsoft Teams, Cisco WebEx, Zoom
Strong written and oral communication
Ability to learn and troubleshoot custom applications
Non-Technical Requirements:
Great "people skills" with demonstrated ability to communicate with a wide verity of end users including many that have little or no "technical" skills.
The ability to listen to the end user and understand their needs and perspectives.
Sense of urgency in supporting the end user - returning the ability for them to perform their job.
Hardware:
The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.
Secure/quiet location to work
Personal high speed internet connection (no hot spots or public internet locations)
Cell phone with good reception
Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.
Pay and Benefits
The pay range for this position is $16.25 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Coppell,TX.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.
We are looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are 90% of the way through studies, please still apply!
Pay and Benefits
The pay range for this position is $16.25 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Coppell,TX.
Application Deadline
This position is anticipated to close on Oct 13, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.
Description:
The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.
Experience:
1-2 years of helpdesk / call center experience
1-2 years of experience working with "help desk ticketing tools" i.e. Service Now
Experience supporting Work from Home end-users
Experience working remotely yet as a team member
Skills:
Ability to troubleshoot common Windows related issues
Working knowledge of Active Directory
Working knowledge of Domain hierarchy
Working knowledge of Microsoft Windows OS
Microsoft Office Products including:
Word, Excel, Outlook, PowerPoint
Remote meeting software including:
Microsoft Teams, Cisco WebEx, Zoom
Strong written and oral communication
Ability to learn and troubleshoot custom applications
Non-Technical Requirements:
Great "people skills" with demonstrated ability to communicate with a wide verity of end users including many that have little or no "technical" skills.
The ability to listen to the end user and understand their needs and perspectives.
Sense of urgency in supporting the end user - returning the ability for them to perform their job.
Hardware:
The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.
Secure/quiet location to work
Personal high speed internet connection (no hot spots or public internet locations)
Cell phone with good reception
Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.
Pay and Benefits
The pay range for this position is $16.25 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Coppell,TX.
Application Deadline
This position is anticipated to close on Oct 13, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Our client is seeking a highly skilled Senior Helpdesk Support Analyst to join their IT team in **Kansas City, Missouri, US**. This role is critical for providing high-level technical support to internal users, resolving complex IT issues, and mentoring junior support staff. You will be responsible for ensuring the smooth operation of our IT infrastructure, maintaining system uptime, and delivering exceptional support experiences.
Responsibilities:

• Provide advanced technical support to end-users via phone, email, and in-person, addressing hardware, software, and network-related issues.
• Diagnose and resolve complex technical problems, escalating to specialized IT teams when necessary.
• Install, configure, and troubleshoot a wide range of hardware and software, including operating systems, applications, and peripherals.
• Manage user accounts, permissions, and access to various IT systems.
• Develop and maintain IT documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures.
• Train and mentor junior helpdesk staff, sharing expertise and fostering their professional development.
• Participate in IT projects, such as system upgrades, hardware rollouts, and software deployments.
• Monitor IT systems and networks for performance issues and security threats.
• Contribute to the continuous improvement of helpdesk processes and service delivery.
• Ensure all support activities are logged and tracked accurately in the ticketing system.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in IT helpdesk support or a similar technical support role.
• Strong understanding of operating systems (Windows, macOS), common business applications (Microsoft Office Suite, Google Workspace), and networking concepts (TCP/IP, DNS, DHCP).
• Proven experience troubleshooting hardware (desktops, laptops, printers) and software issues.
• Excellent problem-solving, analytical, and critical thinking skills.
• Superior communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira Service Management).
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are highly desirable.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Join a leading organization and advance your IT career.

Helpdesk Support Services Specialist - Senior
Ft. Belvoir, VA Join our Talent Network
Helpdesk Support Services Specialist - Senior
Ft. Belvoir, VA C-CHR-24-048
TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support services for approved desktop applications and Host Based Security System Services.
Duties and Responsibilities:
+ Receive customer trouble tickets and service requests for desktop support.
+ Respond to service requests, enter them into the ticketing system, and acknowledge the request to the customer.
+ Manage ticketing system, by ensuring that tickets have been assigned, and staff coverage is available.
+ Diagnose and correct problems with hardware such as personal computers (PCs), printers, scanners, plotters, card readers, tablets, and other peripherals.
+ Troubleshoot and resolve service requests. If the request cannot be resolved, escalate the ticket to the appropriate Task Lead. Coordinate with other Desktop Support teams for support with any baseline applications and services, as well as all system imaging.
+ Coordinate problem resolution with other groups and outside organizations, including other support contractors and hardware and software vendors.
+ Build new systems or the bulk imaging of approved operating systems, baseline software applications, and required security patches.
+ Install encryption systems used to protect the data of portable systems such as laptops.
+ Identify and install required drivers.
+ Manage Active Directory and Networks, including adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem as a group policy or network.
+ Resolve service requests and user incidents for VoIP through remote administration actions (troubleshooting, repairing) that do not require touch labor.
+ Install, diagnose, and correct problems with desktop software, including but not limited to Microsoft Office Professional, Microsoft Outlook, Internet Explorer, Adobe Acrobat Professional, Tumbleweed Desktop Validator, and Active Client.
+ Ensure systems are configured in accordance with DoD-published Security and Technical Information Guides (STIGs).
+ Work with System Administrators and Database Administrators to install, configure, troubleshoot, and support applications configured with a server-side License Manager or Relational Database Management System (RDBMS).
+ Ensure no system changes are implemented without an approved change request from the Configuration Control Board (CCB). Respond and support HBSS, ACAS, SIPRNET, and VTC services as required.
+ Coordinate with Information Assurance functional leads in support of HBSS services.
+ Contribute to SharePoint library.
+ Follow all policies, procedures, and regulations.
+ Support the creation of SharePoint accounts.
+ Provide oversight/training of junior staff as required.
+ Maintain currency on technology and service capabilities.
+ Other duties as assigned.
Minimum Qualifications:
+ Bachelor's degree in a related field and 5+ years of relevant experience.
+ Combination of experience and training may be used in lieu of a degree.
+ Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD -M and BBP 05-PR-M-0002.
+ Microsoft 365 Certified: Modern Desktop Administrator Associate Certification required.
+ Secret clearance Tier 5 investigation required.
Join our Talent Network
Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program

Junior Helpdesk Support Services Specialist
Ft. Belvoir, VA Join our Talent Network
Junior Helpdesk Support Services Specialist
Ft. Belvoir, VA C-CHR-24-047
TheJunior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support.
Duties and Responsibilities:
+ Perform critical hardware and software updates to meet Army and DoD security requirements.
+ Troubleshoot end users' enterprise email system configurations.
+ Respond to all customer trouble requests and the problem calls received by telephone, email, or generated by the Remedy ticketing system within the AITP timelines.
+ Resolve customer issues using automated remote-control software or other remote tools where possible.
+ Provide support to individuals at user's workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues.
+ Install, configure, upgrade, remove, and troubleshoot printers, and computer hardware, provide user support on Windows current operating system, provide user support on current Office suite applications, and any other authorized desktop applications and peripheral equipment.
+ Perform general preventative maintenance tasks on computers, laptops, tablets, printers, MFDs, and any other authorized peripheral equipment unless prohibited by existing customer warranties.
+ Be responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs), tablets, or laptops that have authorized access to the network.
+ Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripherals.
+ Comply with configuration management guidance on user systems as the environment changes.
+ Provide Technical Support Services in accordance with the AITP Primary Service Category (PSC) numbering scheme. These Services are specifically designated as "Baseline" in the AITP Services List.
+ Provide Web Support Services, Web Host, Website, Web Application, Web Development, and Web Maintenance as baseline AITP services.
+ Analyze and improve the current capabilities of existing backup systems and off-site storage sites on an ongoing basis.
+ Provide technical support for the backup systems and components.
+ Provide technical support in the areas of internet, intranet, portal, and web collaboration access in the areas of systems administration. Web access shall be established via military NIPRNET connectivity. T
+ Follow Army directives in developing and deploying single sign-on technology utilizing the CAC card Single Sign-on.
+ Maintain and operate the classified and unclassified data center which houses the server farm.
+ Provide support in the planning, design, and preparation through the actual relocation of servers to an alternative data center site if a move is mandated by the government.
+ Design and operate SANs and Enterprise Backup Systems from within the Data Center.
+ Respond to and resolve any failure or critical systems or components in the data center within two (2) hours during the normal duty day.
+ Participate in phases of a technical solution, including analysis, evaluation, and integration into the existing infrastructure.
+ Apply higher-level business or technical principles and methods to very difficult technical problems to arrive at automated engineering solutions; provide technical expertise in system design and development.
+ Troubleshoot and analyze web, System Center Configuration Manager (SCCM) Windows Services Update Server (WSUS), and a wide range of specific server functions/configurations to ensure reliability. Critical systems are subject to change but generally will include the following servers: DHCP, File (SAN), Print, Back-Up, and Web.
+ Provide systems administration, with a primary focus on server virtualization.
+ Utilize ESX VMware in load/capacity analysis, trend monitoring, resource utilization, systems analysis, automated systems design, system development cycles and concepts, and information processing standards and methods to identify operational/processing problems, evaluate alternative approaches, adapt precedents and procedures, and plan and implement or recommend resolution.
+ Install security patches in accordance with (IAW) configuration management policies for all servers assigned.
+ Apply systems design, development, installation, operations, and maintenance concepts, methods, and procedures according to the Security Technical Implementation Guides (STIGs).
+ Provide support and must have coverage from 0600 to 1800 hours Monday through Friday and must be available on an on-call basis to provide immediate assistance in the event of a system failure or other demands as required.
+ Provide support in the area of accounts creation as needed and as determined by a government representative overseeing the Server Team. Cross-training is required in all NEC functionalities.
+ Other duties as assigned.
Minimum Qualifications:
+ Bachelor's degree in a related field and 1+ years of relevant experience.
+ A combination of experience and training may be used in lieu of a degree.
+ Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD -M and BBP 05-PR-M-0002.
+ Microsoft 365 Certified: Modern Desktop Administrator Associate Certification required.
+ Secret clearance Tier 5 investigation required.
Join our Talent Network
Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program