72,565 Helpdesk Advisor jobs in the United States

Description: Our client is looking for a Helpdesk Specialist to join their team!
Responsibilities:
+ Assist with software issues and communicate status to end users.
+ Perform software upgrades and deployments.
+ Deliver high-quality support.
+ Document detailed problem information from users.
+ Provide timely updates on project status and escalate issues.
+ Use diagnostic tools and online resources to troubleshoot issues.
Technical Skills
+ Experience with help desk support and troubleshooting.
+ Proficiency in Windows 10, Active Directory, and Office 365.
+ Experience reimaging laptops and managing user profiles.
+ Knowledge of ticketing systems such as ServiceNow.
Pay and Benefits
The pay range for this position is $24.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.
Description:
The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.
Experience:
1-2 years of helpdesk / call center experience
1-2 years of experience working with "help desk ticketing tools" i.e. Service Now
Experience supporting Work from Home end-users
Experience working remotely yet as a team member
Skills:
Ability to troubleshoot common Windows related issues
Working knowledge of Active Directory
Working knowledge of Domain hierarchy
Working knowledge of Microsoft Windows OS
Microsoft Office Products including:
Word, Excel, Outlook, PowerPoint
Remote meeting software including:
Microsoft Teams, Cisco WebEx, Zoom
Strong written and oral communication
Ability to learn and troubleshoot custom applications
Non-Technical Requirements:
Great "people skills" with demonstrated ability to communicate with a wide verity of end users including many that have little or no "technical" skills.
The ability to listen to the end user and understand their needs and perspectives.
Sense of urgency in supporting the end user - returning the ability for them to perform their job.
Hardware:
The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.
Secure/quiet location to work
Personal high speed internet connection (no hot spots or public internet locations)
Cell phone with good reception
Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.
Pay and Benefits
The pay range for this position is $16.25 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Coppell,TX.
Application Deadline
This position is anticipated to close on Sep 3, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.
We are looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are 90% of the way through studies, please still apply!
Pay and Benefits
The pay range for this position is $16.25 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Coppell,TX.
Application Deadline
This position is anticipated to close on Sep 3, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

One of TEKsystems Healthcare clients is looking for multiple qualified
candidates to support their IT department's Helpdesk Team . Our client is currently going through a company initiative for Digital Transformation.
They will be updating and replacing many if the IT systems and core
applications within the environment to enhance customer experience. This is
leading to many areas of growth. Our client is looking for strong technicians
to provide Level 1 and Level 2 Helpdesk phone support to
its enterprise environment within Windows Devices .
These roles are high paced and our client is looking for
candidates that can handle the high volume of calls. This is also a great
opportunity for someone to grow their skills within the IT support and have the
opportunity to advance their careers within IT. They are currently looking for
an individual who is looking to grow within their company. This will be a first
shift opportunity.
*Please apply if you're interested in hearing more about the
opportunity*
*We are looking to set up interviews as early as next week*
The following will be day to day responsibilities:
Clearly documents client requests by entering information into an
ITSM Incident System and assigning call incidents appropriately. Based on
documented procedures, determines severity and impact of request and
prioritizes workload appropriately.
+ Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.
+ Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.
+ Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.
+ Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.
+ Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.
+ Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing
+ Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.
+ Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.
+ Modifies and maintains specific end-user application security.
+ Communicates with external vendors related to software and hardware issues and problem solving.
Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.
(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work in
this building as well as the remote users in the area.
Pay and Benefits
The pay range for this position is $16.00 - $2.00
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
Workplace Type
This is a fully onsite position in Grand Rapids, MI.
+ Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
+ Medical, dental & vision
+ Critical Illness, Accident, and Hospital
+ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
+ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
+ Short and long-term disability
+ Health Spending Account (HSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is 18.00 - 20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Grand Rapids,MI.
Application Deadline
This position is anticipated to close on Sep 1, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

One of TEKsystems Healthcare clients is looking for multiple qualified
candidates to support their IT department's Helpdesk Team . Our
client is currently going through a company initiative for Digital Transformation.
They will be updating and replacing many if the IT systems and core
applications within the environment to enhance customer experience. This is
leading to many areas of growth. Our client is looking for strong technicians
to provide Level 1 and Level 2 Helpdesk phone support to
its enterprise environment within Windows Devices .
These roles are high paced and our client is looking for
candidates that can handle the high volume of calls. This is also a great
opportunity for someone to grow their skills within the IT support and have the
opportunity to advance their careers within IT. They are currently looking for
an individual who is looking to grow within their company. This will be a first
shift opportunity.
*Please apply if you're interested in hearing more about the
opportunity*
*We are looking to set up interviews as early as next week*
The following will be day to day responsibilities:
Clearly documents client requests by entering information into an
ITSM Incident System and assigning call incidents appropriately. Based on
documented procedures, determines severity and impact of request and
prioritizes workload appropriately.
+ Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.
+ Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.
+ Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.
+ Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.
+ Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.
+ Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing
+ Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.
+ Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.
+ Modifies and maintains specific end-user application security.
+ Communicates with external vendors related to software and hardware issues and problem solving.
Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.
(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work in
this building as well as the remote users in the area.
Pay and Benefits
The pay range for this position is $16.00 - $2.00
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
Workplace Type
This is a fully onsite position in Lansing, MI.
+ Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
+ Medical, dental & vision
+ Critical Illness, Accident, and Hospital
+ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
+ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
+ Short and long-term disability
+ Health Spending Account (HSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is 18.00 - 20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lansing,MI.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Our client is seeking a dedicated and customer-focused IT Helpdesk Support Specialist to join their team in **Virginia Beach, Virginia, US**. This role is essential for providing timely and effective technical support to end-users across the organization, ensuring minimal disruption to business operations. The ideal candidate will possess strong troubleshooting skills, a comprehensive understanding of common hardware and software issues, and a commitment to delivering excellent customer service. You will be responsible for diagnosing and resolving technical problems, installing and configuring hardware and software, and escalating complex issues when necessary.

Key Responsibilities:

• Providing first-level technical support to users via phone, email, and in-person.
• Diagnosing and resolving hardware, software, and network-related issues.
• Installing, configuring, and updating computer systems, software applications, and peripherals.
• Managing user accounts, permissions, and access to various systems.
• Troubleshooting connectivity issues, including network printers and internet access.
• Escalating unresolved issues to senior IT staff or external vendors.
• Documenting support requests, solutions, and user guides in the helpdesk system.
• Assisting with IT asset management and inventory tracking.
• Providing training and guidance to end-users on IT best practices and system usage.
• Contributing to the continuous improvement of helpdesk processes and documentation.

A High School Diploma or GED is required, with an Associate's degree or relevant IT certifications (e.g., CompTIA A+, Network+) highly preferred. A minimum of 2 years of experience in an IT helpdesk or technical support role is necessary. Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common business applications is essential. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is a plus. Excellent communication, active listening, and problem-solving skills are critical. The ability to explain technical concepts to non-technical users clearly and patiently is paramount. This role requires a proactive approach to problem-solving and a strong desire to help others.

*Please apply if you're interested in hearing more about the opportunity*
*We are looking to set up interviews as early as next week*
Job Description
Tier 1 Helpdesk
TECHNICAL SKILLS
Must Have
- "Minimum 1 year of IT support or IT Service Desk experience required. This can be a combination of professional IT work experience and internships. Must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule."
Nice To Have
- "Previous Financial environment experience preferred. Ability to demonstrate professional verbal communication skills. Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material. Ability to professionally handle irate customers. Ability to use a headset and to sit for long periods of time. Experience with Microsoft Office applications and the Internet. A+ and Network+ certifications. HDI certifications."
Job Description
Summary:
The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (by telephone or instant message) in a timely and accurate fashion, and provide end-user assistance where required. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team.
Duties & Responsibilities:
- Provide outstanding service to, and build relationships with colleagues every day
- Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals
- Maintain up to date knowledge on our clients products, services, technology, and procedures
- Compile documentation necessary for effectively fulfilling customer needs
- Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
- Follow up with customers to ensure issue has been resolved
- Drive initiatives that improve the service desk
- Partner with internal support groups in providing the best service to our colleagues
- Other duties as assigned
Top Skills Details
Help desk support, Help desk, Windows, Troubleshooting, Support, Customer service, Service desk
Pay and Benefits
The pay range for this position is $18.00 - $2.00
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
Workplace Type
This is a Hybrid Position - 3/4 days per week onsite in Flint, MI
+ Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
+ Medical, dental & vision
+ Critical Illness, Accident, and Hospital
+ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
+ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
+ Short and long-term disability
+ Health Spending Account (HSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is 18.00 - 22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Flint,MI.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Helpdesk Support Services Specialist - Senior
Ft. Belvoir, VA Join our Talent Network
Helpdesk Support Services Specialist - Senior
Ft. Belvoir, VA C-CHR-24-048
TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support services for approved desktop applications and Host Based Security System Services.
Duties and Responsibilities:
+ Receive customer trouble tickets and service requests for desktop support.
+ Respond to service requests, enter them into the ticketing system, and acknowledge the request to the customer.
+ Manage ticketing system, by ensuring that tickets have been assigned, and staff coverage is available.
+ Diagnose and correct problems with hardware such as personal computers (PCs), printers, scanners, plotters, card readers, tablets, and other peripherals.
+ Troubleshoot and resolve service requests. If the request cannot be resolved, escalate the ticket to the appropriate Task Lead. Coordinate with other Desktop Support teams for support with any baseline applications and services, as well as all system imaging.
+ Coordinate problem resolution with other groups and outside organizations, including other support contractors and hardware and software vendors.
+ Build new systems or the bulk imaging of approved operating systems, baseline software applications, and required security patches.
+ Install encryption systems used to protect the data of portable systems such as laptops.
+ Identify and install required drivers.
+ Manage Active Directory and Networks, including adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem as a group policy or network.
+ Resolve service requests and user incidents for VoIP through remote administration actions (troubleshooting, repairing) that do not require touch labor.
+ Install, diagnose, and correct problems with desktop software, including but not limited to Microsoft Office Professional, Microsoft Outlook, Internet Explorer, Adobe Acrobat Professional, Tumbleweed Desktop Validator, and Active Client.
+ Ensure systems are configured in accordance with DoD-published Security and Technical Information Guides (STIGs).
+ Work with System Administrators and Database Administrators to install, configure, troubleshoot, and support applications configured with a server-side License Manager or Relational Database Management System (RDBMS).
+ Ensure no system changes are implemented without an approved change request from the Configuration Control Board (CCB). Respond and support HBSS, ACAS, SIPRNET, and VTC services as required.
+ Coordinate with Information Assurance functional leads in support of HBSS services.
+ Contribute to SharePoint library.
+ Follow all policies, procedures, and regulations.
+ Support the creation of SharePoint accounts.
+ Provide oversight/training of junior staff as required.
+ Maintain currency on technology and service capabilities.
+ Other duties as assigned.
Minimum Qualifications:
+ Bachelor's degree in a related field and 5+ years of relevant experience.
+ Combination of experience and training may be used in lieu of a degree.
+ Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD 8570.01-M and BBP 05-PR-M-0002.
+ Microsoft 365 Certified: Modern Desktop Administrator Associate Certification required.
+ Secret clearance Tier 5 investigation required.
Join our Talent Network
Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program

Junior Helpdesk Support Services Specialist
Ft. Belvoir, VA Join our Talent Network
Junior Helpdesk Support Services Specialist
Ft. Belvoir, VA C-CHR-24-047
TheJunior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support.
Duties and Responsibilities:
+ Perform critical hardware and software updates to meet Army and DoD security requirements.
+ Troubleshoot end users' enterprise email system configurations.
+ Respond to all customer trouble requests and the problem calls received by telephone, email, or generated by the Remedy ticketing system within the AITP timelines.
+ Resolve customer issues using automated remote-control software or other remote tools where possible.
+ Provide support to individuals at user's workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues.
+ Install, configure, upgrade, remove, and troubleshoot printers, and computer hardware, provide user support on Windows current operating system, provide user support on current Office suite applications, and any other authorized desktop applications and peripheral equipment.
+ Perform general preventative maintenance tasks on computers, laptops, tablets, printers, MFDs, and any other authorized peripheral equipment unless prohibited by existing customer warranties.
+ Be responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs), tablets, or laptops that have authorized access to the network.
+ Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripherals.
+ Comply with configuration management guidance on user systems as the environment changes.
+ Provide Technical Support Services in accordance with the AITP Primary Service Category (PSC) numbering scheme. These Services are specifically designated as "Baseline" in the AITP Services List.
+ Provide Web Support Services, Web Host, Website, Web Application, Web Development, and Web Maintenance as baseline AITP services.
+ Analyze and improve the current capabilities of existing backup systems and off-site storage sites on an ongoing basis.
+ Provide technical support for the backup systems and components.
+ Provide technical support in the areas of internet, intranet, portal, and web collaboration access in the areas of systems administration. Web access shall be established via military NIPRNET connectivity. T
+ Follow Army directives in developing and deploying single sign-on technology utilizing the CAC card Single Sign-on.
+ Maintain and operate the classified and unclassified data center which houses the server farm.
+ Provide support in the planning, design, and preparation through the actual relocation of servers to an alternative data center site if a move is mandated by the government.
+ Design and operate SANs and Enterprise Backup Systems from within the Data Center.
+ Respond to and resolve any failure or critical systems or components in the data center within two (2) hours during the normal duty day.
+ Participate in phases of a technical solution, including analysis, evaluation, and integration into the existing infrastructure.
+ Apply higher-level business or technical principles and methods to very difficult technical problems to arrive at automated engineering solutions; provide technical expertise in system design and development.
+ Troubleshoot and analyze web, System Center Configuration Manager (SCCM) Windows Services Update Server (WSUS), and a wide range of specific server functions/configurations to ensure reliability. Critical systems are subject to change but generally will include the following servers: DHCP, File (SAN), Print, Back-Up, and Web.
+ Provide systems administration, with a primary focus on server virtualization.
+ Utilize ESX VMware in load/capacity analysis, trend monitoring, resource utilization, systems analysis, automated systems design, system development cycles and concepts, and information processing standards and methods to identify operational/processing problems, evaluate alternative approaches, adapt precedents and procedures, and plan and implement or recommend resolution.
+ Install security patches in accordance with (IAW) configuration management policies for all servers assigned.
+ Apply systems design, development, installation, operations, and maintenance concepts, methods, and procedures according to the Security Technical Implementation Guides (STIGs).
+ Provide support and must have coverage from 0600 to 1800 hours Monday through Friday and must be available on an on-call basis to provide immediate assistance in the event of a system failure or other demands as required.
+ Provide support in the area of accounts creation as needed and as determined by a government representative overseeing the Server Team. Cross-training is required in all NEC functionalities.
+ Other duties as assigned.
Minimum Qualifications:
+ Bachelor's degree in a related field and 1+ years of relevant experience.
+ A combination of experience and training may be used in lieu of a degree.
+ Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD 8570.01-M and BBP 05-PR-M-0002.
+ Microsoft 365 Certified: Modern Desktop Administrator Associate Certification required.
+ Secret clearance Tier 5 investigation required.
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