11,291 Helpdesk Agent jobs in the United States

• Provide helpdesk support to customers
• Assist with Mission Voice Platform Software and hardware problems
• Utilize and manage customer service software to maintain customer issue database
• Work with Engineering teams as needed to help resolve customer issues

• BS Computer Science, Information Science or another technical discipline
• 1 -5 years' work experience working directly with the customer, resolving technical issues
• General Computer and Networking Knowledge
• Familiarity with working on Microsoft and Linux Operating systems
• Good customer communication, trouble shooting and problem solving skills
• Excellent verbal and written communication skills

Company Description:

InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.

From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.

Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.

InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.

We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Position Summary:

The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.

*This is a remote position.

Job Responsibilities:

• Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.

• Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.

• Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects.

• Provide functional support with project estimates and budget controls.

• Monitor and respond to customers inquires through InEight's ticketing system in a timely manner.

• Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.

• Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.

• Ability to adhere to customer SLA's and escalate as needed.

• Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.

Requirements:

• At least one year of prior software application developement or support and troubleshooting experience required

• Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred

• Experience using Bluebeam and Adobe preferred

• Understanding and application of API integrations preferred

• Bug tracking experience required, Azure DevOps preferred

• Case tracking experience required, Service Now preferred

• Customer communication via phone and/or video required

• SaaS trouble shooting experience is ideal

• Deductive logic, complex problem solving and excellent trouble shooting skills­­

• Self-directed, able to prioritize and effectively handle many incidents at a time

• Exceptional customer service, organizational, and time management skills

• Excellent written and verbal communication skills

• A positive, willing and able attitude

InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

#InEight #LI-Remote

Company Description:

InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.

From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.

Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.

InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.

We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Position Summary:

The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.

*This is a remote position.

Job Responsibilities:

• Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.

• Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.

• Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects.

• Provide functional support with project estimates and budget controls.

• Monitor and respond to customers inquires through InEight's ticketing system in a timely manner.

• Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.

• Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.

• Ability to adhere to customer SLA's and escalate as needed.

• Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.

Requirements:

• At least one year of prior software application developement or support and troubleshooting experience required

• Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred

• Experience using Bluebeam and Adobe preferred

• Understanding and application of API integrations preferred

• Bug tracking experience required, Azure DevOps preferred

• Case tracking experience required, Service Now preferred

• Customer communication via phone and/or video required

• SaaS trouble shooting experience is ideal

• Deductive logic, complex problem solving and excellent trouble shooting skills­­

• Self-directed, able to prioritize and effectively handle many incidents at a time

• Exceptional customer service, organizational, and time management skills

• Excellent written and verbal communication skills

• A positive, willing and able attitude

InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

#InEight #LI-Remote

Company Description:

InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.

From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.

Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.

InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.

We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Position Summary:

The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.

*This is a remote position.

Job Responsibilities:

• Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.

• Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.

• Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects.

• Provide functional support with project estimates and budget controls.

• Monitor and respond to customers inquires through InEight's ticketing system in a timely manner.

• Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.

• Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.

• Ability to adhere to customer SLA's and escalate as needed.

• Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.

Requirements:

• At least one year of prior software application developement or support and troubleshooting experience required

• Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred

• Experience using Bluebeam and Adobe preferred

• Understanding and application of API integrations preferred

• Bug tracking experience required, Azure DevOps preferred

• Case tracking experience required, Service Now preferred

• Customer communication via phone and/or video required

• SaaS trouble shooting experience is ideal

• Deductive logic, complex problem solving and excellent trouble shooting skills­­

• Self-directed, able to prioritize and effectively handle many incidents at a time

• Exceptional customer service, organizational, and time management skills

• Excellent written and verbal communication skills

• A positive, willing and able attitude

InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

#InEight #LI-Remote

Customer Technical Support Representative

About the Role:
In this opportunity as Customer Technical Support Representative , you will:

• Log and classify all calls and requests for assistance in the call tracking database.
• Respond to customers' inquiries relating to technical issues with software, online or electronic products.
• Filter and escalate inquiries as appropriate.
• Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
• Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.

Scheduling:

• Full time, potential 2nd Shift(2-10:30pm central)
• Potential need to work Company Holidays
• Weekend shift as part of regular schedule

Training:

• 4 weeks paid training
• Training Hours: 8 to 4:30pm central
• Day hours for 2 3 months before moving to 2nd shift

The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.

About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:

• Two-year technical degree or equivalent experience.
• Basic hardware and software troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to actively listen and comprehend complex technical issues.
• Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
• Ability to think critically.
• Call center experience preferred.

#LI-JF1

What's in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.

Customer Technical Support Representative

About the Role:
In this opportunity as Customer Technical Support Representative , you will:

• Log and classify all calls and requests for assistance in the call tracking database.
• Respond to customers' inquiries relating to technical issues with software, online or electronic products.
• Filter and escalate inquiries as appropriate.
• Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
• Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.

Scheduling:

• Full time, potential 2nd Shift(2-10:30pm central)
• Potential need to work Company Holidays
• Weekend shift as part of regular schedule

Training:

• 4 weeks paid training
• Training Hours: 8 to 4:30pm central
• Day hours for 2 3 months before moving to 2nd shift

The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.

About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:

• Two-year technical degree or equivalent experience.
• Basic hardware and software troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to actively listen and comprehend complex technical issues.
• Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
• Ability to think critically.
• Call center experience preferred.

#LI-JF1

What's in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.

Customer Technical Support Representative

About the Role:
In this opportunity as Customer Technical Support Representative , you will:

• Log and classify all calls and requests for assistance in the call tracking database.
• Respond to customers' inquiries relating to technical issues with software, online or electronic products.
• Filter and escalate inquiries as appropriate.
• Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
• Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.

Scheduling:

• Full time, potential 2nd Shift(2-10:30pm central)
• Potential need to work Company Holidays
• Weekend shift as part of regular schedule

Training:

• 4 weeks paid training
• Training Hours: 8 to 4:30pm central
• Day hours for 2 3 months before moving to 2nd shift

The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.

About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:

• Two-year technical degree or equivalent experience.
• Basic hardware and software troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to actively listen and comprehend complex technical issues.
• Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
• Ability to think critically.
• Call center experience preferred.

#LI-JF1

What's in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.

Customer Technical Support Representative

About the Role:
In this opportunity as Customer Technical Support Representative , you will:

• Log and classify all calls and requests for assistance in the call tracking database.
• Respond to customers' inquiries relating to technical issues with software, online or electronic products.
• Filter and escalate inquiries as appropriate.
• Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
• Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.

Scheduling:

• Full time, potential 2nd Shift(2-10:30pm central)
• Potential need to work Company Holidays
• Weekend shift as part of regular schedule

Training:

• 4 weeks paid training
• Training Hours: 8 to 4:30pm central
• Day hours for 2 3 months before moving to 2nd shift

The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.

About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:

• Two-year technical degree or equivalent experience.
• Basic hardware and software troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to actively listen and comprehend complex technical issues.
• Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
• Ability to think critically.
• Call center experience preferred.

#LI-JF1

What's in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.

• Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion
• Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale)
• Ability to read architectural drawings or the willingness to learn
• Demonstrate basic knowledge of products and pricing
• Addressing and taking initiative in following up on customer inquiries
• Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution
• Collaborate and maintain communications with Sales Representatives on customer-related issues
• Maintain statuses on assigned customer open order reports
• Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required
• Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc.
• Using computer proficiency to quickly and accurately enter data
• Adhere to company policies, procedures and system documentation
• Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames
• Assist with other related duties as assigned or required

• Successfully interact with other service centers and plants
• Contribute to continuous improvement activities as needed or assigned
• Ensure orders maintain internal schedule to keep pace to be on time to the customer
• Work closely with team members to ensure completion of daily tasks
• Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best in class safety

• Minimum high school diploma or equivalent from an accredited institution
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

• Associates degree and 2 years minimum work experience in the construction / architectural industry.
• Construction industry or aluminum architectural systems knowledge. Working knowledge of Kawneer competitors.
• Excellent computer skills: Microsoft Office Suite including Outlook and Excel. KaluCAD & JD Edwards a plus.
• Organization and time management skills.
• Communication Skills: Written and verbal / phone.
• Ability to work with customers and sales organization to formulate successful order pursuit strategies.
• Ability to work with customers and sales to formulate successful order pursuit strategies.
• Ability to work in a team environment.
• Demonstrated ability to follow written and verbal instructions.
• Ability to function in an environment with tight deadlines.