11,362 Helpdesk Assistant jobs in the United States
Nursing and Health Science Deans Office, IT Helpdesk Student Assistant
Posted 2 days ago
Job Viewed
Job Description
Location Modesto A. Maidique Campus
Full/Part Time
Review Date 08/01/2025
Regular/Temporary Temporary
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About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job SummaryDuties will include:
- Assist with backup and recovery procedures for workstations
- Perform new system installations, software upgrades and security patches
- Install/troubleshoot MS applications, email, network and local printers
- Assist users with Microsoft Office applications, log in scripts, file retrieval and provide extensive technical support
- Set up A/V equipment for faculty/staff presentations
- Assist with the maintenance of the computer labs, digital displays and video-conferencing equipment
- Provide technical support for faculty and staff in the Nicole Wertheim College of Nursing & Health Sciences
Federal Work Study
Desired Qualifications- High School diploma,
- Experience with Windows 7 and 10 operating systems
- MS Outlook
- MS Office Suite
- SharePoint site management and network printing tools
- Experience providing Level I support, PC troubleshooting and repair services
This position will assist the Senior Technician with implementing data security initiatives, data recovery and back-up procedures. Experience with Zoom video conferencing systems helpful, Windows Server 2012 and Mac OS support extremely helpful.
Who May Apply- Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
- Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
- Upon credits decreasing, award being canceled, or graduating, FWS employment must end.
Work Schedule
Hours will vary based on class schedule and needs of department
Advertised Salary$13.00/Hour
Pre-Employment RequirementsCriminal Background Check
This student appointment may be subjected to a pre-employment background check.
Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:
Duties:
Yes or No
Will the position provide unsupervised direct care, treatment, education, training, instruction, supervision, or recreation to vulnerable populations such as minors, the elderly, or those with disabilities? (Fingerprint Check required) NO Will the position work within a Child Care center, medical facilities, etc. (Requires DCF Clearinghouse at a cost) NO Will the position work in a university sponsored Summer Camp? (Requires DCF Clearinghouse at a cost)? NO Will the position require entering any K-12 schools? (Requires public school system clearance) NO Will the position perform fiscal duties to include budgeting, accounting, or having direct access to cash, checks, gift cards and/or credit/debit cards to include making and/or receiving payments? NO Will the position have control over university-wide operational processes through functional roles or system security access (Information technology related functions, e.g., Web/Application Developer, IT Technician, Data/Systems Analysts etc.)? YES Will the position drive a university vehicle (including using the golf cart)? (MVR Check only) NO Will the position travel with student athletes to events? NO Is this designated as a position of special trust, responsibility, and sensitive location (Museums, Housing Residential Life, NFSTC, and working with and around minors etc.)? NO Will the position have system access to process payments, print or distribute checks, process corrections, or generate, update, or approve financial transactions that will result in the disbursement of university funds? (Office of Financial Aid, One Stop, or Office of the Registrar (Title IV access) NOWill this position work within the following units that provide health and human services: College of Medicine, College of Nursing, Health Sciences, Physical Therapy, Athletic Training, School of Social Work, Occupational Therapy, Dietetics & Nutrition, Student Health, Psychology, Center for Children & Families? Office of Inspector General (OIG) Checks (Global Watch only)
NO Will the position support university sponsored research? (May require Research Extended Background Check) NO How To ApplyCurrent Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications ".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
*This posting will close at 12:00 am of the close date.
How To ApplyProspective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications ".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
*This posting will close at 12:00 am of the close date.
DisclosuresClery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at:
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at or email
Technical Customer Support Representative
Posted 2 days ago
Job Viewed
Job Description
We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client's team in the education space. This is an exciting opportunity to support a mission-driven organization that is transforming the way students and educators engage with technology.
As the first point of contact for u , you will play a critical role in delivering a seamless support experience. You'll be trained on proprietary systems and tools, but we're looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
• 2+ years of experience in a Tier 1 IT Support or Technical Customer Service role.
• Familiarity with basic troubleshooting techniques (e.g., password resets, browser settings, clearing cache/cookies).
• Experience using a ticketing system (e.g., Zendesk, Freshdesk, ServiceNow).
• Excellent customer service skills with a strong sense of empathy, patience, and professionalism.
• Strong verbal and written communication skills, including polished phone etiquette.
• Ability to work independently in a remote environment with a reliable internet connection.
• Comfortable learning new systems and adapting to evolving processes.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Manager, Technical Customer Support
Posted 4 days ago
Job Viewed
Job Description
Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
Bready * to make a change?
As a Customer Care Manager, you will actively manage a team of agents for the Device campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Omaha, Nebraska office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing ToastDevice issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments.
About this roll * (Responsibilities)
- Manage and coach a team of agents while monitoring their attendance and schedule adherence throughout the day
- Provide coaching and feedback to all agents through the Quality Assurance process or through One on One sessions to improve their effectiveness for Customer Support
- Train and develop members of the team on process, technical troubleshooting, and new product knowledge
- Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate
- Communicate and influence new ideas for improvement with a solutions oriented mindset
- Assist agents with challenging customer contacts and facilitate Supervisor Calls through escalations
- 3+ years of experience performance managing and coaching, for instance a Team Lead or Manager
- 4+ years of experience in a role responsible for customer satisfaction and championing the customer experience
- Success operating independently and navigating competing priorities in a constantly changing environment
- Experience solving complex customer issues with a sense of urgency and professionalism
- Experience with networking troubleshooting tools, such as Meraki Dashboard and Ubiquiti Dashboard.
- Experience answering incoming phone calls and ticketing systems
- Experience working in the tech industry or for a SaaS company
- Open to schedules that may include weekends, holidays and nights
- POS technical understanding with networking devices and connectivity
AI at Toast
At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Pay Range
$72,000-$115,000 USD
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out:
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact
For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Technical Customer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!
What You'll Be Doing:
We're seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. If you're experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity!
This is an onsite position based in Pleasanton, CA.
Why You'll Love Working Here:
-
Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
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Generous Vacation & Sick: 15 accrued days, plus 10 company holidays annually.
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Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
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Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through Tickets At Work and LifeMart.
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Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
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Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
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Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills.
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Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
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Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!
Your Impact:
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Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries
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Troubleshoot, resolve, and document customer issues via phone, chat, and email
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Work within service level goals and guidelines in a high-volume support center
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Replicate and escalate issues to the appropriate internal Vagaro team
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Draft support content and customer resources as needed
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Become a subject matter expert on the Vagaro platform and related support tools
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Serve as a main point-of-contact for technical escalations and specific Vagaro product features
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Assist team members and other Vagaro staff to reach KPIs and goals
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Other duties as assigned.
What You Bring:
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Proven reliability and teamwork skills
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Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms
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Ability to provide detailed public-facing and internal case notes
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Strong written and verbal communication skills, with a typing speed of over 50 WPM
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Minimum of two years' front-line, high-volume support/call center experience
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Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT
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Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware
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Patience, empathy, and the ability to defuse difficult situations
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Flexibility to work on weekends and holidays
What Sets You Apart:
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Experience with CRM tools (e.g., Zendesk) and IVRs
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Support experience in the health, beauty, and wellness industries
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Prior save and retention experience in a support organization
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Knowledge of HTML/XML and page source troubleshooting, specifically with widget code
Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here ( By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.
Vagaro is an E-Verify employer. Learn more at (
Learn More About Vagaro:
Visit us at vagaro.com/pro ( and vagaro.com ( to learn more.
Technical Customer Support Agent
Posted 5 days ago
Job Viewed
Job Description
ADP is hiring a Technical Support Analyst II. In this position, you will provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.
Responsibilities:
- Provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all supported applications or products.
- Responds promptly and professionally.
- Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
- Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
- Effectively troubleshoots, replicates, and develops workarounds for client issues.
- Documents and communicates the results to the client and/or Corporate Development.
- Maintains appropriate records of client contact through the CRM system.
- Uses Knowledge Management database to locate solutions to issues.
- Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
- Provide on-site assistance on issues that could not be resolved via remote tools, i.e. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
- Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, i.e. MS Access, Oracle, mySQL, MS SQL Server, etc.
- Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
- Assists in new product pilots and roll outs to other departments and clients.
- Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
- Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
- Mentors and trains newly hired associates to ensure successful integration into the role.
- Identifies training needs for the department and assists with training development programs. Provides feedback to management.
- Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
- Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
- Remains proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
- Assists in developing internal documentation to support new features and procedures for product enhancements.
- Performs other related duties as assigned.
Qualifications Required:
- 1 - 3 Years ADP Client Services or equivalent outside experience.
Technical Customer Support Agent
Posted 9 days ago
Job Viewed
Job Description
ADP is hiring a Technical Support Analyst II. in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
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Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
-
Responds promptly and professionally.
-
Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
-
Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
-
Effectively troubleshoots, replicates and develops workarounds for client issues.
-
Documents and communicates the results to the client and/or Corporate Development.
-
Maintains appropriate records of client contact through the CRM system.
-
Uses Knowledge Management database to locate solutions to issues.
-
Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
-
Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
-
Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
-
Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
-
Assists in new product pilots and roll outs to other departments and clients.
-
Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
-
Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
-
Mentors and trains newly hired associates to ensure successful integration into the role.
-
Identifies training needs for the department and assists with training development programs. Provides feedback to management.
-
Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
-
Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
-
Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
-
Assists in developing internal documentation to support new features and procedures for product enhancements.
-
Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- 1 - 3 Years ADP Client Services or equivalent outside experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
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Bachelor's Degree Preferred or Equivalent in Education - Experience
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MCP Preferred or Equivalent experience
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Microsoft office suite, client server, Operating Systems, TCP/IP
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Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Technical Customer Support Coordinator
Posted 1 day ago
Job Viewed
Job Description
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. You can learn more about LexisNexis Risk at the link below. our Team:
The Insurance Solutions Team is dedicated to providing streamlined log-on access and technical support for a variety of insurance products within our portal application. Our team works closely with both internal and external partners to ensure that our customers receive prompt, effective support and solutions through exceptional customer service. The majority of inquiries are insurance carrier or agent-based calls, emails and chats.
About the Role:
We are seeking a technically skilled and customer-focused individual to deliver remote post-sale troubleshooting and diagnostic support services. This role ensures that all products and services function properly by resolving technical support inquiries either directly or through coordination with first-level support representatives.
Responsibilities:
+ Provide remote support via telephone or online channels to troubleshoot and resolve post-sale technical issues.
+ Ensure proper functionality of products and services through diagnostic support.
+ Collaborate with on-site or remote first-level support teams to address customer inquiries.
+ Apply analytical and technical skills to complete tasks within the designated area of expertise.
+ Follow standard operating procedures and analytical methods to resolve routine problems.
+ Communicate effectively and courteously with customers and team members to exchange information.
Requirements:
+ Experience in technical support or a related field.
+ Ability to work independently with moderate supervision.
+ Proven problem-solving skills with the ability to evaluate and select solutions from established procedures.
+ Good understanding of team integration and business processes.
+ Excellent interpersonal and communication skills.
U.S. National Base Pay Range: $43,600 - $72,600. Geographic differentials may apply in some locations to better reflect local market rates.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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Non-Technical Customer Support
Posted 1 day ago
Job Viewed
Job Description
+ Respond to customer inquiries via phone and email
+ Process orders through order processing software
+ Manual entry of orders
+ Work with internal teams on order status and changes
+ Customer portals
+ Run reports & audits of orders
+ Update & maintain records in JDE
+ Serve as a liaison between internal departments and customers
+ May be assigned additional projects and responsibilities at the sole discretion of the Customer Service Manager
**EDUCATION & EXPERIENCE REQUIRED** **-**
+ Customer service experience desired, this may be waived for the right candidate.
**PHYSICAL DEMANDS / ENVIRONMENT** **-**
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to reach with hands and arms. The employee is frequently required to stand/or sit, squat, turn/twist, reach, use hands to: finger, handle, feel or operate objects, tools or controls, and computer keyboards.
The employee must **never** lift, carry, push or pull up to **10 pounds** .
Specific vision abilities **required** by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee **may** be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, chemicals, oils, extreme temperatures and work space restrictions.
The noise level in the work environment occasionally loud.
Employees will be **required** to wear the proper Personal Protective Equipment (PPE), which **may** include: eye, hearing and respiratory protection, protective smock, steel toe shoes, gloves, hard hats, or face shields. Contact lenses **may not** be allowed in some areas.
The associate must also be willing and able to travel by all forms of transportation.
The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
The purpose of this description is to assist in ADA compliance and is not intended for other purposes.
_Gem Sensors, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law._
**Ralliant Corporation Overview**
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer
Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**About Gems Setra**
Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Ralliant Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Ralliant, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
**Pay Range**
The salary range for this position (in local currency) is 35,700.00 - 66,300.00
**Is this role subject to ITAR?**
The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.
Technical Customer Support Representative
Posted 1 day ago
Job Viewed
Job Description
We are seeking a dedicated and customer-focused Customer Support Specialist to join our technical services team. This role is ideal for individuals passionate about delivering exceptional service and resolving technical issues efficiently. You will be the first point of contact for internal and external customers, providing support across multiple channels including phone, email, chat, and ticketing systems.
Key Responsibilities
+ Customer Service Excellence: Deliver courteous, professional, and friendly service to all customers, ensuring a positive support experience.
+ Issue Resolution: Promptly assess and resolve customer inquiries, escalating complex issues when necessary.
+ Knowledge Base & SOP Utilization: Leverage internal resources such as Knowledge Base articles and Standard Operating Procedures to identify solutions.
+ Technical Support: Provide first-level technical assistance for hardware, software, and system access issues via multiple communication channels.
+ Needs Assessment: Guide users through processes related to equipment requests, relocations, software installations, account access, and programming changes.
+ Documentation: Accurately record all actions and resolutions in the ITSM ticketing system.
+ Team Collaboration: Support team initiatives and contribute to departmental projects and operations.
+ Escalation Management: Collaborate with team leads on escalated tickets and ensure timely follow-up.
+ Professional Conduct: Demonstrate reliability and professionalism in both in-office and remote work environments.
+ Administrative Duties: Independently manage timesheets, compliance training, and shift transitions.
+ Additional Responsibilities: Participate in special projects and perform other duties as assigned by team members or leadership.
Required Skills & Qualifications
+ Minimum 1 year of customer service experience, preferably in a call center environment (handling 20-30 calls/day).
+ Strong verbal and written communication skills; must be fluent in English.
+ Comfortable navigating and troubleshooting on a computer.
+ Ability to multi-task effectively across calls, ticketing systems (e.g., Remedy), and chat platforms.
+ Entry-level candidates and recent graduates are encouraged to apply.
Preferred Qualifications
+ Bachelor's degree, ideally in Computer Science, Information Technology, or Computer/Data Systems Management.
+ Experience with Salesforce, ServiceNow, or similar ticketing/resolution platforms.
Top Skills
+ Call Center Operations
+ Technical Troubleshooting
+ Customer Service & Support
+ Computer Navigation & Problem Solving
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Boca Raton,FL.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Technical Customer Support Representative
Posted 1 day ago
Job Viewed
Job Description
As a Customer Support Specialist, you'll be the first point of contact for internal and external B2B Customers seeking technical assistance. You'll provide friendly, knowledgeable support across multiple channels-phone, email, chat, and ticketing systems-ensuring every interaction is smooth, professional, and solution-focused.
Key Responsibilities:
+ Deliver Exceptional Service: Be courteous, empathetic, and responsive to customer needs, creating a positive support experience.
+ Resolve Issues Efficiently: Triage and troubleshoot technical problems, using your knowledge and available resources to find solutions or escalate when needed.
+ Leverage Knowledge Tools: Utilize our Knowledge Base and SOPs to guide resolutions and ensure consistency.
+ Support Tech Needs: Assist with equipment requests, relocations, software installations, access issues, and programming changes.
+ Document Thoroughly: Maintain accurate records of actions and resolutions in our ITSM ticketing system.
+ Collaborate with the Team: Work closely with peers and leadership on support projects and escalations.
+ Stay Organized: Manage multiple tasks simultaneously, including calls, tickets, and chats.
+ Maintain Professionalism: Be punctual, reliable, and proactive-whether working onsite or remotely.
+ Contribute Beyond the Basics: Take on special projects and additional duties as assigned.
What You Bring
Must-Have Skills:
+ 1+ year of customer service experience (call center preferred; 20-30 calls/day)
+ Strong verbal and written communication skills in English
+ Comfortable navigating computer systems and multitasking across platforms
+ Ability to manage calls, tickets, and chats simultaneously
+ Entry-level profile welcome!
Preferred Qualifications:
+ Bachelor's degree in Computer Science, IT, or related field
+ Experience with Salesforce or ServiceNow (ticketing/resolution platforms)
Top Skills We're Looking For
+ Customer Service & Troubleshooting
+ Call Center Experience
+ Technical Support & Documentation
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Boca Raton,FL.
Application Deadline
This position is anticipated to close on Oct 11, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.