13,142 Helpdesk Manager jobs in the United States
Helpdesk Manager SME
22212 Arlington, Virginia
CGI Technologies and Solutions, Inc.
Posted 16 days ago
Job Viewed
Job Description
**Helpdesk Manager SME**
**Category:** Service Desk / End User Services
**Main location:** United States, Virginia, Arlington
**Position ID:** J
**Employment Type:** Full Time
**Position Description:**
CGI Federal has an exciting opportunity for a Helpdesk Manager within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Helpdesk Manager oversees the daily operations of a help desk or IT support team, ensuring efficient and effective technical support to users. They manage a team of support staff, resolve escalated issues, and develop strategies to improve service delivery and user satisfaction.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.
This position is located in Arlington, VA.
**Your future duties and responsibilities:**
- Team Management:
o Supervising, training, and mentoring help desk staff.
o Managing schedules, performance, and workload distribution.
o Fostering a collaborative and positive work environment.
- Service Delivery:
o Ensuring timely and effective resolution of technical issues.
o Managing the help desk ticketing system and escalation processes.
o Developing and implementing help desk policies and procedures.
- Process Improvement:
o Analyzing help desk performance metrics and identifying areas for improvement.
o Developing and implementing strategies to enhance service quality and efficiency.
o Maintaining and updating knowledge base articles and documentation.
- Technical Support:
o Serving as an escalation point for complex or critical technical issues.
o Troubleshooting and resolving technical problems related to hardware, software, and network issues.
o Collaborating with other IT teams and vendors.
- Resource Management:
o Managing the help desk budget and resources.
o Evaluating and recommending new tools and technologies to improve support services.
o Ensuring compliance with IT security policies and procedures.
**Required qualifications to be successful in this role:**
- Education and/or Experience: Bachelor's degree and/or 10+ years of experience
- Security Clearance: Must possess the ability to obtain and maintain a TS/SCI clearance with polygraph. Candidates with an active TS/SCI and polygraph are highly desirable.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- In-depth knowledge of IT support and troubleshooting.
- Experience with help desk software and ticketing systems.
- Ability to analyze and improve help desk processes.
- Strong problem-solving and decision-making skills.
- Experience with IT service management (ITSM) frameworks (e.g., ITIL) is often preferred.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $173,500.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
#CGIFederalJob
#79570
#ClearanceJobs
#CGIintelligencecareers
#MARSCareers
**Skills:**
+ English
+ Help Desk/IT Services
+ ITIL
+ Leadership
**What you can expect from us:**
**Together, as owners, let's turn meaningful insights into action.**
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because.
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**
We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
**Category:** Service Desk / End User Services
**Main location:** United States, Virginia, Arlington
**Position ID:** J
**Employment Type:** Full Time
**Position Description:**
CGI Federal has an exciting opportunity for a Helpdesk Manager within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Helpdesk Manager oversees the daily operations of a help desk or IT support team, ensuring efficient and effective technical support to users. They manage a team of support staff, resolve escalated issues, and develop strategies to improve service delivery and user satisfaction.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.
This position is located in Arlington, VA.
**Your future duties and responsibilities:**
- Team Management:
o Supervising, training, and mentoring help desk staff.
o Managing schedules, performance, and workload distribution.
o Fostering a collaborative and positive work environment.
- Service Delivery:
o Ensuring timely and effective resolution of technical issues.
o Managing the help desk ticketing system and escalation processes.
o Developing and implementing help desk policies and procedures.
- Process Improvement:
o Analyzing help desk performance metrics and identifying areas for improvement.
o Developing and implementing strategies to enhance service quality and efficiency.
o Maintaining and updating knowledge base articles and documentation.
- Technical Support:
o Serving as an escalation point for complex or critical technical issues.
o Troubleshooting and resolving technical problems related to hardware, software, and network issues.
o Collaborating with other IT teams and vendors.
- Resource Management:
o Managing the help desk budget and resources.
o Evaluating and recommending new tools and technologies to improve support services.
o Ensuring compliance with IT security policies and procedures.
**Required qualifications to be successful in this role:**
- Education and/or Experience: Bachelor's degree and/or 10+ years of experience
- Security Clearance: Must possess the ability to obtain and maintain a TS/SCI clearance with polygraph. Candidates with an active TS/SCI and polygraph are highly desirable.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- In-depth knowledge of IT support and troubleshooting.
- Experience with help desk software and ticketing systems.
- Ability to analyze and improve help desk processes.
- Strong problem-solving and decision-making skills.
- Experience with IT service management (ITSM) frameworks (e.g., ITIL) is often preferred.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $173,500.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
#CGIFederalJob
#79570
#ClearanceJobs
#CGIintelligencecareers
#MARSCareers
**Skills:**
+ English
+ Help Desk/IT Services
+ ITIL
+ Leadership
**What you can expect from us:**
**Together, as owners, let's turn meaningful insights into action.**
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because.
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**
We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
View Now
0
Customer Service & Helpdesk Manager
28202 Charlotte, North Carolina
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly organized Customer Service & Helpdesk Manager to lead their support team in Charlotte, North Carolina, US . This role is vital for ensuring exceptional customer support and efficient resolution of technical issues. The Manager will be responsible for overseeing daily operations of the customer service and helpdesk functions, managing a team of support agents, and developing strategies to enhance customer satisfaction and service quality. Key responsibilities include training and mentoring staff, setting performance metrics, monitoring service levels, and implementing best practices in customer support and technical assistance. You will work closely with IT, product development, and sales teams to identify trends, resolve complex customer issues, and provide feedback for product improvement. The ideal candidate will possess strong leadership, communication, and problem-solving skills, coupled with a deep understanding of helpdesk software, ticketing systems, and customer relationship management (CRM) principles. Experience in developing and refining support processes, creating knowledge base articles, and managing customer escalations is essential. This hybrid position requires regular on-site presence in Charlotte, North Carolina, US for team management and operational oversight, with some flexibility for remote work. You will be instrumental in building and maintaining strong customer relationships and ensuring a positive support experience.
Responsibilities:
Responsibilities:
- Manage and lead the customer service and helpdesk team, providing guidance and performance management.
- Oversee daily support operations, ensuring timely and effective resolution of customer inquiries and technical issues.
- Develop and implement customer support strategies to improve satisfaction and loyalty.
- Set performance standards (SLAs) for the support team and monitor performance against these goals.
- Train and onboard new support agents, fostering their professional development.
- Manage customer escalations, ensuring prompt and satisfactory resolution.
- Develop and maintain comprehensive knowledge base documentation and support resources.
- Analyze support trends and customer feedback to identify areas for service improvement.
- Collaborate with IT and product teams to address technical issues and enhance product usability.
- Ensure efficient use of helpdesk software and CRM tools.
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum of 5 years of experience in customer service or helpdesk support, with at least 2 years in a supervisory or management role.
- Proven experience managing a technical support team and defining support processes.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Strong understanding of IT support principles and customer service best practices.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work effectively in a hybrid environment.
Apply Now
1
Customer Service & Helpdesk Manager
80202 Denver, Colorado
$80000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a dynamic technology solutions provider, is seeking an experienced and empathetic Customer Service & Helpdesk Manager to lead their remote support team. This is a fully remote position, offering the opportunity to manage a dispersed team dedicated to providing exceptional technical support and customer service. You will be responsible for overseeing the daily operations of the helpdesk, ensuring timely and effective resolution of customer inquiries and technical issues. Key responsibilities include developing and implementing support policies and procedures, managing support staff, training new hires, and monitoring team performance against key metrics such as response times, resolution rates, and customer satisfaction. You will also be tasked with analyzing support trends, identifying common issues, and collaborating with the product development team to drive product improvements. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices and technical troubleshooting. Experience with helpdesk software and CRM systems is essential. You must be adept at motivating and guiding a remote team, fostering a positive and customer-centric culture. This role is perfect for an organized, proactive individual passionate about delivering outstanding customer experiences through effective remote support.
Responsibilities:
Responsibilities:
- Manage the day-to-day operations of the customer service and helpdesk team.
- Supervise, train, and mentor helpdesk agents to ensure high-quality support.
- Develop and implement support policies, procedures, and SLAs.
- Monitor key performance indicators (KPIs) and ensure service levels are met.
- Analyze support tickets and customer feedback to identify trends and areas for improvement.
- Collaborate with other departments to resolve complex customer issues.
- Manage helpdesk software and CRM systems, ensuring efficient tracking and reporting.
- Drive customer satisfaction and loyalty through exceptional service.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Ensure efficient escalation of issues to appropriate technical teams.
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in customer service or helpdesk management.
- Proven experience managing remote teams and distributed operations.
- Strong understanding of IT support processes and technical troubleshooting.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Excellent leadership, communication, and problem-solving skills.
- Ability to motivate and guide a team in a remote environment.
- Customer-focused mindset with a commitment to service excellence.
- Strong organizational and time management skills.
Apply Now
2
Lead Customer Service & Helpdesk Manager
23451 Virginia Beach, Virginia
$85000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Lead Customer Service & Helpdesk Manager to oversee their support operations in Virginia Beach, Virginia, US . This role is pivotal in ensuring exceptional customer satisfaction by leading a team of support professionals, optimizing helpdesk processes, and maintaining high standards of service delivery. You will be responsible for managing daily operations, training and developing staff, analyzing performance metrics, and implementing strategies to improve the overall customer experience. The ideal candidate possesses strong leadership skills, a deep understanding of customer service best practices, and the ability to troubleshoot and resolve complex customer issues effectively.
Responsibilities:
Responsibilities:
- Lead and manage the customer service and helpdesk team, fostering a positive and productive work environment.
- Oversee daily helpdesk operations, ensuring timely and effective resolution of customer inquiries and technical issues.
- Develop and implement customer service policies and procedures to enhance service quality.
- Train, coach, and mentor customer service representatives and helpdesk technicians.
- Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
- Identify trends in customer issues and recommend product or service improvements.
- Manage the helpdesk ticketing system, ensuring efficient workflow and accurate record-keeping.
- Act as an escalation point for complex customer issues.
- Collaborate with other departments to ensure a unified customer experience.
- Develop and maintain knowledge base articles and support documentation.
- Manage schedules and staffing levels to meet service demands.
- Stay informed about industry best practices in customer service and helpdesk management.
- Bachelor's degree in Business Administration, Management, or a related field, or equivalent practical experience.
- 5+ years of experience in customer service or helpdesk roles, with at least 2 years in a leadership or management capacity.
- Proven track record of improving customer satisfaction metrics.
- Strong understanding of helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving, communication, and interpersonal skills.
- Experience in training and developing support teams.
- Ability to manage multiple priorities and work effectively under pressure.
- Knowledge of ITIL best practices is a plus.
- Strong organizational and analytical skills.
- Demonstrated ability to lead and motivate a team.
Apply Now
3
Senior Customer Service & Helpdesk Manager
73101 Oklahoma City, Oklahoma
$80000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Senior Customer Service & Helpdesk Manager to lead their support operations in **Oklahoma City, Oklahoma, US**. This hybrid role offers a balanced approach to remote work and in-office presence, ensuring effective team management and operational efficiency. You will be responsible for overseeing the daily operations of the customer service and helpdesk teams, ensuring timely and effective resolution of customer inquiries and technical issues. The ideal candidate will have a strong background in customer support management, with extensive experience in IT support, ticketing systems, and service level agreements (SLAs). Key responsibilities include developing and implementing customer support policies and procedures, training and mentoring support staff, monitoring team performance, and identifying areas for improvement. You will also be responsible for managing customer escalations, analyzing support metrics to identify trends and root causes of issues, and collaborating with other departments to implement solutions. A proven ability to enhance customer satisfaction and loyalty is crucial. Experience with CRM software, helpdesk platforms (e.g., Zendesk, ServiceNow), and knowledge base management is essential. Strong leadership, communication, problem-solving, and analytical skills are required. A bachelor's degree in Business Administration, Information Technology, or a related field is preferred, along with a minimum of 5 years of experience in customer service or helpdesk roles, with at least 2 years in a supervisory or management capacity. Certifications such as ITIL are a plus. This is an excellent opportunity to lead a team focused on delivering exceptional customer experiences.
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4
Senior Customer Service & Helpdesk Manager
77054 Houston, Texas
$85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Customer Service & Helpdesk Manager to lead their support operations in Houston, Texas, US . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of technical issues for our client's user base. The ideal candidate will possess a strong background in customer service management, helpdesk operations, team leadership, and IT support principles. Responsibilities include overseeing the daily operations of the customer service and helpdesk teams, developing and implementing support strategies, setting performance metrics (KPIs), and ensuring service level agreements (SLAs) are met. You will be responsible for training, mentoring, and managing a team of support professionals, fostering a positive and productive work environment. Key duties involve analyzing support trends, identifying areas for improvement in processes and tools, and implementing solutions to enhance efficiency and customer experience. Collaboration with other departments, such as IT, Product Development, and Sales, is essential to address customer concerns and contribute to product/service enhancements. This hybrid position requires a commitment to working from our Houston office for a portion of the week, offering a blend of in-office collaboration and remote flexibility. We are looking for a results-oriented leader with excellent communication, problem-solving, and organizational skills. Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM platforms is required. A passion for delivering outstanding customer service and driving continuous improvement is essential.
Responsibilities:
Responsibilities:
- Manage and lead the daily operations of the customer service and helpdesk teams.
- Develop and implement customer support strategies and policies.
- Set and monitor key performance indicators (KPIs) and service level agreements (SLAs).
- Train, mentor, and manage a team of customer support representatives and helpdesk technicians.
- Analyze support tickets and customer feedback to identify trends and areas for improvement.
- Implement process enhancements to improve response times, resolution rates, and customer satisfaction.
- Oversee the use and administration of helpdesk ticketing systems and CRM software.
- Serve as an escalation point for complex customer issues.
- Collaborate with IT, product, and sales teams to resolve customer issues and contribute to service improvements.
- Ensure a consistently high level of customer service and a positive customer experience.
- Bachelor's degree in Business Administration, Information Technology, or a related field; relevant certifications are a plus.
- Minimum of 5 years of experience in customer service management or helpdesk operations leadership.
- Proven experience in managing and developing support teams.
- Strong understanding of IT support principles and best practices.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, interpersonal, and leadership abilities.
- Demonstrated ability to improve customer satisfaction and operational efficiency.
- Experience in a hybrid work environment.
- Ability to effectively manage multiple priorities in a fast-paced setting.
Apply Now
5
Customer Service Helpdesk - Customer Success Manager
Remote
$50 - $80 per hour
Zapier HQ
Posted 21 days ago
Job Viewed
Job Description
Customer Success Manager (CSM)
About the Role
We are looking for a proactive and customer-focused Customer Success Manager (CSM) to join our team. In this role, you will be responsible for building strong relationships with clients, ensuring they achieve maximum value from our products, and driving long-term satisfaction, retention, and growth. You’ll act as a trusted advisor, helping customers succeed while aligning their needs with our business goals.
Key Responsibilities
- Serve as the main point of contact for assigned customers after onboarding.
- Develop a deep understanding of customer goals, workflows, and challenges.
- Drive adoption of products and services, ensuring customers gain maximum value.
- Monitor customer health metrics, usage trends, and satisfaction scores.
- Proactively identify opportunities for upselling, cross-selling, or expansion.
- Collaborate with sales, support, and product teams to resolve issues and improve customer experience.
- Lead regular check-ins, business reviews, and strategy sessions with clients.
- Advocate for customer needs internally by sharing feedback and insights.
Qualifications
- Bachelor’s degree in business, communications, or related field (preferred).
- 3+ years of experience in customer success, account management, or client-facing role in SaaS/technology.
- Excellent communication, relationship-building, and presentation skills.
- Strong problem-solving and critical-thinking abilities.
- Experience with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight).
- Ability to work independently in a fast-paced, remote-first environment.
What We Offer
- Fully remote or hybrid work flexibility.
- Career growth opportunities within customer success, sales, and leadership.
- Health, wellness, and retirement benefits.
- Paid time off, parental leave, and professional development resources.
Company Details
About Zapier Zapier is a workflow automation company that helps people and teams work more efficiently by connecting the apps they use every day—without needing to write code. With Zapier, users can integrate thousands of apps to automate repetitive tasks, streamline processes, and focus on more impactful work. Founded in 2011, Zapier has grown into a fully remote company with team members around the world. The company is known for its strong remote-first culture, emphasis on flexibility, and commitment to empowering people to do their best work from anywhere. At its core, Zapier’s mission is to make automation accessible to everyone, so that technology works for people—not the other way around.
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6
Customer Service Helpdesk - Customer Success Manager
45613 Beaver
$35 - $50 per hour
Bio Family Clinic
Posted 22 days ago
Job Viewed
Job Description
We’re seeking a proactive and people-focused Customer Success Manager to join our remote team. This is an exciting opportunity for anyone in the U.S. who enjoys helping others succeed and wants to build a meaningful career from home.
About the Role
As a Customer Success Manager, you’ll be the primary point of contact for our clients—ensuring they feel supported, valued, and empowered to make the most of our services. You’ll build relationships, address questions, resolve challenges, and work closely with our internal teams to deliver an exceptional customer experience.
Key Responsibilities
- Engage with clients via email, chat, and virtual meetings to understand their needs
- Guide customers through onboarding and ongoing support processes
- Monitor client satisfaction and proactively address concerns
- Collaborate with internal teams to improve processes and customer outcomes
Requirements
- A computer or laptop and reliable internet connection
- Excellent communication and problem-solving skills
- A positive, customer-first attitude with a willingness to learn
- Availability for a Zoom interview and virtual training
What We Offer
- Competitive pay starting at $22–$28 per hour
- Flexible scheduling and fully remote work
- Opportunities for career growth and skill development
- A collaborative, supportive team culture
Company Details
Bio Family Clinic is a Multi-Specialty Physicians group in Yuma, AZ. Established in 2010, by our CEO, Irfan Fazil, M.D. By nomination of our patients, since 2016, Dr.Fazil has been rated;organization provides medical care in all of Yuma County, ranging but not limited to Yuma, the Foothills, San Luis, Somerton, Wellton and surplus plans of expansion. As one organization, we provide a greater scope of service than any other Local physicians group. Our collective experience from hundreds of local, customized engagements, culture of continuous advancements, process improvements, and consistency, gives healthcare organizations confidence on our execution. To be a cost effective and an innovative healthcare system, we provide various medical services all under one roof to improve the comfort of our patients and improving healthcare delivery and efficiency.
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7
IT Manager, Helpdesk
94083 South San Francisco, California
Maze Therapeutics
Posted 1 day ago
Job Viewed
Job Description
The Position:
The Maze Information Technology team are seeking an experienced IT Helpdesk Manager to lead and oversee Maze's IT helpdesk operations.
In this role you'll ensure our IT systems are secure, reliable, and scalable to support cutting-edge biotech research and development. You'll join a small collaborative team where your expertise will have a direct impact on our mission to transform lives through genetic insights. This is a hands-on management role that requires at least three days a week on-site at our headquarters. We believe that in-person collaboration strengthens teamwork and helps us better support the critical work happening in our labs.
The Impact You'll Have:
As our IT Helpdesk Manager, you'll be at the heart of Maze's IT support operations, to keep our biotech research moving forward. Here's how you'll make an impact:
We're looking for someone with a strong technical foundation, a proactive mindset, and the ability to collaborate across teams. Here's what will set you up for success in this role:
About Maze Therapeutics
Maze Therapeutics is a clinical-stage biopharmaceutical company harnessing the power of human genetics to develop novel, small molecule precision medicines for patients living with renal, cardiovascular and related metabolic diseases, including obesity. We are advancing a pipeline using our Compass platform, which allows us to identify and characterize genetic variants in disease and then link those variants to the biological pathways that drive disease in specific patient groups through a process we refer to as variant functionalization. Our Compass platform has been purpose-built to inform all phases of our drug discovery and development process through clinical trial design. We are currently advancing two wholly owned lead programs, MZE829 and MZE782, each of which represents a novel precision medicine-based approach for chronic kidney disease, or CKD. Our goal is to bring novel precision medicines to patients with common diseases, which is where we believe we can maximize our impact on human health.
Our People
Maze is comprised of a team of passionate and creative professionals committed to discovering and delivering transformative medicines to patients suffering from both rare and common genetic diseases. We are fostering a culture that encourages vision, initiative and the development of talent. Our supportive work environment inspires creative thinking and freedom of expression, resulting in a stimulating atmosphere where people enjoy coming to work. While we have a passion for advanced science and pride ourselves on excellence in execution, ultimately, everything we do is about patients.
Our Core Values
Further Together - Our path is paved with challenges, but with resilience and a team-first mentality, we'll achieve our mission.
Impact Obsessed - We embrace the bold, take calculated risks, and learn from our mistakes to improve the lives of others.
Stand True - Our integrity is foundational; it guides us no matter the obstacle.
The expected annual salary range for employees located in the San Francisco Bay Area is $139,000 - $170,000. Additionally, this position is eligible for an annual performance bonus. Maze performs position-based compensation benchmarking to industry market data to ensure we pay competitive wages. Determination of starting salary will depend upon a variety of job-related factors, which may include professional experience, skills, and job location. The expected salary range for this role may be modified in the future.
Maze offers a robust benefits package to our eligible employees including competitive medical, dental, and vision insurance, mental health offerings, equity incentive plan, 401(k) program with employer match and a generous holiday and PTO policy.
#LI-Hybrid
The Maze Information Technology team are seeking an experienced IT Helpdesk Manager to lead and oversee Maze's IT helpdesk operations.
In this role you'll ensure our IT systems are secure, reliable, and scalable to support cutting-edge biotech research and development. You'll join a small collaborative team where your expertise will have a direct impact on our mission to transform lives through genetic insights. This is a hands-on management role that requires at least three days a week on-site at our headquarters. We believe that in-person collaboration strengthens teamwork and helps us better support the critical work happening in our labs.
The Impact You'll Have:
As our IT Helpdesk Manager, you'll be at the heart of Maze's IT support operations, to keep our biotech research moving forward. Here's how you'll make an impact:
- Lead the end-to-end IT support function, including user support, vendor management, and issue resolution.
- Coach and mentor a small team of support staff and manage external service providers.
- Respond to escalated technical issues in person, by phone, or electronically.
- Manage user provisioning and deprovisioning using identity and access management systems.
- Troubleshoot and resolve complex hardware and software issues (2nd and 3rd line support).
- Promote IT and security best practices across the organization.
- Administer helpdesk systems, route tickets, and ensure timely documentation of support interactions.
- Maintain technical documentation, runbooks, and user training materials.
- Collaborate with IT colleagues on projects and testing initiatives.
- Communication and Influence
- Communicates clearly and directly with team and partners.
- Inspires team by conveying the value and impact of their work.
- Creates a safe environment for people to share their thoughts and speak up when they don't agree.
- Teamwork and Collaboration
- Creates opportunities for team to get to know each other.
- Manages conflict effectively between individuals.
- Encourages individuality and authenticity.
- Execution and Results
- Prioritizes and allocates time and effort of team and team members to maximize impact.
- Addresses challenges in a timely manner and escalates to superiors as needed.
- Develop Others and Self
- Provides and seeks guidance for self-growth and team's developmental needs.
- Through clear and specific performance goals, coaches direct-reports to do their best work.
- Proactively seeks and provides developmental feedback
We're looking for someone with a strong technical foundation, a proactive mindset, and the ability to collaborate across teams. Here's what will set you up for success in this role:
- Experience and Education:
- At least 5 years of hands-on IT help-desk experience, preferably in a Healthcare/Pharma environment
- Relevant training or experience such as ITIL, PMP, or other IT certifications are a plus
- Familiarity with cloud and office software and platforms (e.g., Office 365 is beneficial)
- Technical expertise:
- Proficiency in Windows 10 and above, MacOS and LAMP
- Experience supporting A/V systems is a plus.
- Strong knowledge of IT security, PC imaging, hardware/software troubleshooting, and mobile device setup.
- Scripting experience (e.g., PowerShell) preferred.
- Experience supporting lab informatics or working in regulated environments is highly desirable
- Key Skills and Attributes:
- Strong problem-solving and project management skills.
- Clear, direct communication that builds trust across teams.
- Ability to analyze and resolve complex system issues.
- Excellent documentation and organizational skills.
- A collaborative, service-oriented mindset.
About Maze Therapeutics
Maze Therapeutics is a clinical-stage biopharmaceutical company harnessing the power of human genetics to develop novel, small molecule precision medicines for patients living with renal, cardiovascular and related metabolic diseases, including obesity. We are advancing a pipeline using our Compass platform, which allows us to identify and characterize genetic variants in disease and then link those variants to the biological pathways that drive disease in specific patient groups through a process we refer to as variant functionalization. Our Compass platform has been purpose-built to inform all phases of our drug discovery and development process through clinical trial design. We are currently advancing two wholly owned lead programs, MZE829 and MZE782, each of which represents a novel precision medicine-based approach for chronic kidney disease, or CKD. Our goal is to bring novel precision medicines to patients with common diseases, which is where we believe we can maximize our impact on human health.
Our People
Maze is comprised of a team of passionate and creative professionals committed to discovering and delivering transformative medicines to patients suffering from both rare and common genetic diseases. We are fostering a culture that encourages vision, initiative and the development of talent. Our supportive work environment inspires creative thinking and freedom of expression, resulting in a stimulating atmosphere where people enjoy coming to work. While we have a passion for advanced science and pride ourselves on excellence in execution, ultimately, everything we do is about patients.
Our Core Values
Further Together - Our path is paved with challenges, but with resilience and a team-first mentality, we'll achieve our mission.
Impact Obsessed - We embrace the bold, take calculated risks, and learn from our mistakes to improve the lives of others.
Stand True - Our integrity is foundational; it guides us no matter the obstacle.
The expected annual salary range for employees located in the San Francisco Bay Area is $139,000 - $170,000. Additionally, this position is eligible for an annual performance bonus. Maze performs position-based compensation benchmarking to industry market data to ensure we pay competitive wages. Determination of starting salary will depend upon a variety of job-related factors, which may include professional experience, skills, and job location. The expected salary range for this role may be modified in the future.
Maze offers a robust benefits package to our eligible employees including competitive medical, dental, and vision insurance, mental health offerings, equity incentive plan, 401(k) program with employer match and a generous holiday and PTO policy.
#LI-Hybrid
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8
IT Manager, Helpdesk
94083 South San Francisco, California
BioSpace, Inc.
Posted 4 days ago
Job Viewed
Job Description
Job Details
The Position:
The Maze Information Technology team are seeking an experienced IT Helpdesk Manager to lead and oversee Maze's IT helpdesk operations.
In this role you'll ensure our IT systems are secure, reliable, and scalable to support cutting-edge biotech research and development. You'll join a small collaborative team where your expertise will have a direct impact on our mission to transform lives through genetic insights. This is a hands-on management role that requires at least three days a week on-site at our headquarters. We believe that in-person collaboration strengthens teamwork and helps us better support the critical work happening in our labs.
The Impact You'll Have:
As our IT Helpdesk Manager, you'll be at the heart of Maze's IT support operations, to keep our biotech research moving forward. Here's how you'll make an impact:
We're looking for someone with a strong technical foundation, a proactive mindset, and the ability to collaborate across teams. Here's what will set you up for success in this role:
Maze Therapeutics is a clinical-stage biopharmaceutical company harnessing the power of human genetics to develop novel, small molecule precision medicines for patients living with renal, cardiovascular and related metabolic diseases, including obesity. We are advancing a pipeline using our Compass platform, which allows us to identify and characterize genetic variants in disease and then link those variants to the biological pathways that drive disease in specific patient groups through a process we refer to as variant functionalization. Our Compass platform has been purpose-built to inform all phases of our drug discovery and development process through clinical trial design. We are currently advancing two wholly owned lead programs, MZE829 and MZE782, each of which represents a novel precision medicine-based approach for chronic kidney disease, or CKD. Our goal is to bring novel precision medicines to patients with common diseases, which is where we believe we can maximize our impact on human health.
Our People
Maze is comprised of a team of passionate and creative professionals committed to discovering and delivering transformative medicines to patients suffering from both rare and common genetic diseases. We are fostering a culture that encourages vision, initiative and the development of talent. Our supportive work environment inspires creative thinking and freedom of expression, resulting in a stimulating atmosphere where people enjoy coming to work. While we have a passion for advanced science and pride ourselves on excellence in execution, ultimately, everything we do is about patients.
Our Core Values
Further Together - Our path is paved with challenges, but with resilience and a team-first mentality, we'll achieve our mission.
Impact Obsessed - We embrace the bold, take calculated risks, and learn from our mistakes to improve the lives of others.
Stand True - Our integrity is foundational; it guides us no matter the obstacle.
The expected annual salary range for employees located in the San Francisco Bay Area is $139,000 - $170,000. Additionally, this position is eligible for an annual performance bonus. Maze performs position-based compensation benchmarking to industry market data to ensure we pay competitive wages. Determination of starting salary will depend upon a variety of job-related factors, which may include professional experience, skills, and job location. The expected salary range for this role may be modified in the future.
Maze offers a robust benefits package to our eligible employees including competitive medical, dental, and vision insurance, mental health offerings, equity incentive plan, 401(k) program with employer match and a generous holiday and PTO policy.
#LI-Hybrid
Company
About Maze
Maze Therapeutics is a clinical-stage biopharmaceutical company harnessing the power of human genetics to develop novel, small molecule precision medicines for patients living with renal, cardiovascular and related metabolic diseases, including obesity. We are advancing a pipeline using our Compass platform, which allows us to identify and characterize genetic variants in disease and then link those variants to the biological pathways that drive disease in specific patient groups through a process we refer to as variant functionalization. Our Compass platform has been purpose-built to inform all phases of our drug discovery and development process through clinical trial design. We are currently advancing two wholly owned lead programs, MZE829 and MZE782, each of which represents a novel precision medicine-based approach for chronic kidney disease, or CKD. Our goal is to bring novel precision medicines to patients with common diseases, which is where we believe we can maximize our impact on human health.
Our People
Maze is comprised of a team of passionate and creative professionals committed to discovering and delivering transformative medicines to patients suffering from both rare and common genetic diseases. We are fostering a culture that encourages vision, initiative and the development of talent. Our supportive work environment inspires creative thinking and freedom of expression, resulting in a stimulating atmosphere where people enjoy coming to work. While we have a passion for advanced science and pride ourselves on excellence in execution, ultimately, everything we do is about patients.
Our Core Values
Further Together - Our path is paved with challenges, but with resilience and a team-first mentality, we'll achieve our mission.
Impact Obsessed - We embrace the bold, take calculated risks, and learn from our mistakes to improve the lives of others.
Stand True - Our integrity is foundational; it guides us no matter the obstacle.
Company info
Website Location 171 Oyster Point Blvd, Suite 300
South San Francisco
CA
94080
United States
Share this job
The Position:
The Maze Information Technology team are seeking an experienced IT Helpdesk Manager to lead and oversee Maze's IT helpdesk operations.
In this role you'll ensure our IT systems are secure, reliable, and scalable to support cutting-edge biotech research and development. You'll join a small collaborative team where your expertise will have a direct impact on our mission to transform lives through genetic insights. This is a hands-on management role that requires at least three days a week on-site at our headquarters. We believe that in-person collaboration strengthens teamwork and helps us better support the critical work happening in our labs.
The Impact You'll Have:
As our IT Helpdesk Manager, you'll be at the heart of Maze's IT support operations, to keep our biotech research moving forward. Here's how you'll make an impact:
- Lead the end-to-end IT support function, including user support, vendor management, and issue resolution.
- Coach and mentor a small team of support staff and manage external service providers.
- Respond to escalated technical issues in person, by phone, or electronically.
- Manage user provisioning and deprovisioning using identity and access management systems.
- Troubleshoot and resolve complex hardware and software issues (2nd and 3rd line support).
- Promote IT and security best practices across the organization.
- Administer helpdesk systems, route tickets, and ensure timely documentation of support interactions.
- Maintain technical documentation, runbooks, and user training materials.
- Collaborate with IT colleagues on projects and testing initiatives.
- Communication and Influence
- Communicates clearly and directly with team and partners.
- Inspires team by conveying the value and impact of their work.
- Creates a safe environment for people to share their thoughts and speak up when they don't agree.
- Teamwork and Collaboration
- Creates opportunities for team to get to know each other.
- Manages conflict effectively between individuals.
- Encourages individuality and authenticity.
- Execution and Results
- Prioritizes and allocates time and effort of team and team members to maximize impact.
- Addresses challenges in a timely manner and escalates to superiors as needed.
- Develop Others and Self
- Provides and seeks guidance for self-growth and team's developmental needs.
- Through clear and specific performance goals, coaches direct-reports to do their best work.
- Proactively seeks and provides developmental feedback
We're looking for someone with a strong technical foundation, a proactive mindset, and the ability to collaborate across teams. Here's what will set you up for success in this role:
- Experience and Education:
- At least 5 years of hands-on IT help-desk experience, preferably in a Healthcare/Pharma environment
- Relevant training or experience such as ITIL, PMP, or other IT certifications are a plus
- Familiarity with cloud and office software and platforms (e.g., Office 365 is beneficial)
- Technical expertise:
- Proficiency in Windows 10 and above, MacOS and LAMP
- Experience supporting A/V systems is a plus.
- Strong knowledge of IT security, PC imaging, hardware/software troubleshooting, and mobile device setup.
- Scripting experience (e.g., PowerShell) preferred.
- Experience supporting lab informatics or working in regulated environments is highly desirable
- Key Skills and Attributes:
- Strong problem-solving and project management skills.
- Clear, direct communication that builds trust across teams.
- Ability to analyze and resolve complex system issues.
- Excellent documentation and organizational skills.
- A collaborative, service-oriented mindset.
Maze Therapeutics is a clinical-stage biopharmaceutical company harnessing the power of human genetics to develop novel, small molecule precision medicines for patients living with renal, cardiovascular and related metabolic diseases, including obesity. We are advancing a pipeline using our Compass platform, which allows us to identify and characterize genetic variants in disease and then link those variants to the biological pathways that drive disease in specific patient groups through a process we refer to as variant functionalization. Our Compass platform has been purpose-built to inform all phases of our drug discovery and development process through clinical trial design. We are currently advancing two wholly owned lead programs, MZE829 and MZE782, each of which represents a novel precision medicine-based approach for chronic kidney disease, or CKD. Our goal is to bring novel precision medicines to patients with common diseases, which is where we believe we can maximize our impact on human health.
Our People
Maze is comprised of a team of passionate and creative professionals committed to discovering and delivering transformative medicines to patients suffering from both rare and common genetic diseases. We are fostering a culture that encourages vision, initiative and the development of talent. Our supportive work environment inspires creative thinking and freedom of expression, resulting in a stimulating atmosphere where people enjoy coming to work. While we have a passion for advanced science and pride ourselves on excellence in execution, ultimately, everything we do is about patients.
Our Core Values
Further Together - Our path is paved with challenges, but with resilience and a team-first mentality, we'll achieve our mission.
Impact Obsessed - We embrace the bold, take calculated risks, and learn from our mistakes to improve the lives of others.
Stand True - Our integrity is foundational; it guides us no matter the obstacle.
The expected annual salary range for employees located in the San Francisco Bay Area is $139,000 - $170,000. Additionally, this position is eligible for an annual performance bonus. Maze performs position-based compensation benchmarking to industry market data to ensure we pay competitive wages. Determination of starting salary will depend upon a variety of job-related factors, which may include professional experience, skills, and job location. The expected salary range for this role may be modified in the future.
Maze offers a robust benefits package to our eligible employees including competitive medical, dental, and vision insurance, mental health offerings, equity incentive plan, 401(k) program with employer match and a generous holiday and PTO policy.
#LI-Hybrid
Company
About Maze
Maze Therapeutics is a clinical-stage biopharmaceutical company harnessing the power of human genetics to develop novel, small molecule precision medicines for patients living with renal, cardiovascular and related metabolic diseases, including obesity. We are advancing a pipeline using our Compass platform, which allows us to identify and characterize genetic variants in disease and then link those variants to the biological pathways that drive disease in specific patient groups through a process we refer to as variant functionalization. Our Compass platform has been purpose-built to inform all phases of our drug discovery and development process through clinical trial design. We are currently advancing two wholly owned lead programs, MZE829 and MZE782, each of which represents a novel precision medicine-based approach for chronic kidney disease, or CKD. Our goal is to bring novel precision medicines to patients with common diseases, which is where we believe we can maximize our impact on human health.
Our People
Maze is comprised of a team of passionate and creative professionals committed to discovering and delivering transformative medicines to patients suffering from both rare and common genetic diseases. We are fostering a culture that encourages vision, initiative and the development of talent. Our supportive work environment inspires creative thinking and freedom of expression, resulting in a stimulating atmosphere where people enjoy coming to work. While we have a passion for advanced science and pride ourselves on excellence in execution, ultimately, everything we do is about patients.
Our Core Values
Further Together - Our path is paved with challenges, but with resilience and a team-first mentality, we'll achieve our mission.
Impact Obsessed - We embrace the bold, take calculated risks, and learn from our mistakes to improve the lives of others.
Stand True - Our integrity is foundational; it guides us no matter the obstacle.
Company info
Website Location 171 Oyster Point Blvd, Suite 300
South San Francisco
CA
94080
United States
Share this job
View Now
9