14,439 Helpdesk Manager jobs in the United States
Helpdesk Manager
Posted 3 days ago
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Job Description
Koniag Management Solutions, a Koniag Government Services company, is seeking a Helpdesk Manager with a Top-Secret clearance with the ability to obtain a SCI to support KMS and our government customer in Washington, DC. This position is for a Future New Business Opportunity .
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Management Solutions, a Koniag Government Services company, is seeking an experienced Help Desk Manager to lead technical support operations and SCIF security management for our government client. This position requires an active Top-Secret clearance with eligibility to obtain SCI access. The role combines technical leadership, team management, and security oversight responsibilities. This position is based in Washington, DC and includes on-call requirements.
Essential Functions, Responsibilities & Duties may include but are not limited to:
The Help Desk Manager will oversee all aspects of Tier I and II technical support operations while managing SCIF security protocols and team performance. Key responsibilities include:
- Manage and supervise help desk staff and daily operations
- Oversee SCIF security procedures and access control
- Develop and monitor service level agreements (SLAs)
- Create and maintain technical documentation and procedures
- Establish performance metrics and generate management reports
- Train and mentor help desk specialists
- Manage escalations and VIP support issues
- Oversee inventory and asset management
- Coordinate video teleconference services
- Develop and implement help desk processes
- Manage classified system access and security protocols
- Ensure compliance with security requirements
- Handle personnel scheduling and resource allocation
Education and Experience:
Required:
- Associate's degree with 4 years of experience
OR - Minimum 6 years of related help desk management experience
- Active Top Secret clearance with ability to obtain SCI
Required Skills and Competencies:
- Current CompTIA Security+ CE certification
- One or more additional required certifications (CySA, CCNA, GICSP, or GSEC)
- Knowledge of ITIL service management principles
- Strong understanding of security protocols in classified environments
- Experience with SLA development and monitoring
- Team leadership and personnel management skills
- Expertise in technical support processes
- Knowledge of SCIF operations and security requirements
- Strong problem-solving and escalation management abilities
- Excellence in customer service and communication
- Ability to manage on-call rotation and emergency response
Desired Skills and Competencies:
- Bachelor's degree in related field
- Additional security certifications
- Experience managing classified facilities
- Prior military or intelligence community experienced
- Knowledge of government IT processes
- Experience with performance metrics and reporting
- Background in training development
- Process improvement expertise
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@ or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit .
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Helpdesk Manager
Posted 4 days ago
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Job Description
Overview
JOB SUMMARY: The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary, this role is primarily responsible for managing helpdesk staff, operations and customer relations.
Responsibilities
ESSENTIAL FUNCTIONS:
Operations Management
- Ensure helpdesk policy & procedures are well documented and adhered to on a daily and weekly basis.
- Identify procedural gaps and work with internal and client stakeholders to establish or amend existing operational procedures.
- Oversee the client organization's equipment procurement and management, including workstations, mobile devices, and other helpdesk related equipment.
- Oversee client staff onboarding and offboarding procedures to ensure accuracy of Active Directory .
- Oversee vendor management for services related to the helpdesk.
- Track service renewal dates to ensure contracts and billing are escalated to management.
- Oversee virtual and on-premise audio visual management for the organization. Coordinate with clients and helpdesk staff to ensure meeting and event technology requests are met and exceeded.
- Lead a team of 4 helpdesk engineers on a daily basis.
- Manage support ticket triage, ensuring SLAs are met and exceeded.
- Directly assist with tickets during high volume.
- Oversee ticket metrics, identify patterns, and make improvements based on data and staff feedback.
- Schedule team resources to meet client obligations in a timely and effective manner.
- Motivate individual and team growth and performance.
- Participate in relevant review meetings for team members (e.g. performance).
- Act as the point of contact for client concerns and escalate issues related to tickets appropriately.
- Identify and promote opportunities to improve our processes and service delivery.
- Schedule client maintenance periods and downtime with the client and designDATA.
- Act as Incident Manager for issues affecting clients during regular business hours.
- Participate in the On-Call Operations Manager rotation to for after-hours incidents.
- Research new technologies & services to solve technical or operational challenges. Assess their viability and make recommendations for potential implementation.
- Manage project delivery for client accounts with the support of internal technical resources.
- Meet with vendors subject matter experts and resource managers to plan and staff projects.
- Manage project teams throughout project duration to ensure timely and successful completion.
- Keep clients informed, manage their expectations, and drive delivery of their dependencies.
- Keep our leadership team informed of project status, including new risks and needs.
CERTIFICATIONS:
- Attain CompTIA Project+ or other approved Project Management certification within 9 months of moving into this role.
- Bachelor's degree preferably in information technology management or related field.
- 4+ years of progressive IT experience.
- IT management and/or supervisory experience desired but not required.
- Proven track record managing a diverse technology group in a fast-paced and customer-focused team environment.
- Outstanding ability to work both independently and within a team environment.
- Outstanding communications and customer relations skills.
- Excellent documentation management skills.
- Strong and diverse technical skills with a willingness to be hands' on as needed.
- Proven ability to communicate with both end users and executives.
- Willingness to go "above and beyond" to exceed customer expectations.
- Effective client-facing interpersonal skills; comfortable and effective at acting as a liaison between multiple technology groups.
- Tailors communication appropriately within the team, the company, and clients.
- Exceptional analytical and problem-solving skills.
- Works well under stress, pressure, and deadlines.
- Thrives on working well with clients and provides exceptional service
- Well-organized, self-directed team player.
- High level of proficiency with Microsoft & Google software, and a desire to learn about cloud and computer networks.
- Certifications (desired but not required): Microsoft, Google Workspace, ISC2, and CompTIA, ITIL certifications.
WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Some travel will be required a few times a year to various hotels throughout USA and Canada.
REASONABLE ACCOMODATION: It is design DATA, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: design Data, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
We are an equal opportunity employer and comply with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law, and the poster is available For questions on the job posting contact ( .
If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at
Helpdesk Manager
Posted 24 days ago
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Job Description
At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way - it's about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.
Our Values:
- We Seek A Better Way : We innovate boldly, learn from our setbacks, and are resilient in our pursuit to transform cancer care
- We Make It Happen : We act with urgency, commit to quality, and bring fun to our hard work
- We Are Stronger Together : We collaborate openly, seek to understand, and celebrate our wins
- We Care Deeply : We embrace our differences, do the right thing, and encourage each other
We are seeking a highly skilled and motivated Helpdesk Manager to lead our End User Support team. The ideal candidate will be responsible for managing the day-to-day operations of the helpdesk, providing exceptional support to end users, and acting as an escalation point for complex technical issues. This role requires strong leadership, excellent communication skills, and a deep understanding of IT operations and end user support.
Location: This is an onsite position based out of our South San Francisco office.
Key Responsibilities:
- Manage and lead the End User Support Team, ensuring high levels of performance and customer satisfaction.
- Act as an escalation point for complex technical issues, providing guidance and resolution to the team.
- Oversee the daily operations of the helpdesk, including ticket management, issue resolution, and user support.
- Develop and implement helpdesk policies, procedures, and best practices to improve efficiency and effectiveness.
- Monitor and analyze helpdesk performance metrics, identifying areas for improvement and implementing corrective actions.
- Collaborate with other IT teams to ensure seamless support and integration of IT services.
- Provide training and development opportunities for the End User Support Team to enhance their skills and knowledge.
- Ensure compliance with IT policies, security standards, and regulatory requirements.
- Stay current with industry trends and emerging technologies to continuously improve helpdesk services.
- Prepare and present reports on helpdesk performance and key metrics to the Director of IT Operations and End User Support.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5-7 years of IT operations experience with at least 2-3 years in a management role.
- Proven experience in managing an IT helpdesk or end user support team.
- Strong technical knowledge of IT operations, systems, and support processes.
- Excellent leadership and team management skills.
- Exceptional problem-solving and decision-making abilities.
- Strong communication and interpersonal skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience with helpdesk ticketing systems and IT service management (ITSM) tools.
- Knowledge of ITIL or other IT service management frameworks is a plus.
- ITIL certification or other relevant certifications.
- Experience in a similar role within a large organization.
- Familiarity with remote support tools and technologies.
- This is a full-time position based in our office, with occasional remote work flexibility.
- The role may require evening or weekend work to address critical issues or perform system maintenance.
#LI-Onsite
The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Veracyte is a multi-state employer, and this salary range may not reflect positions that work in other states.
Pay range
$117,000-$132,000 USD
What We Can Offer You
Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are thrilled to be recognized as a 2024 Certified™ Great Place to Work® in both the US and Israel - a testament to our dynamic, inclusive, and inspiring workplace where passion meets purpose.
About Veracyte
Veracyte (Nasdaq: VCYT) is a global genomic diagnostics company that improves patient care by providing answers to clinical questions, informing diagnosis and treatment decisions throughout the patient journey in cancer and other diseases. The company's growing menu of genomic tests leverage advances in genomic science and technology, enabling patients to avoid risky, costly diagnostic procedures and quicken time to appropriate treatment. The company's tests in lung cancer, prostate cancer, breast cancer, thyroid cancer, bladder cancer and idiopathic pulmonary fibrosis are available to patients and its lymphoma subtyping and renal cancer tests are in development. With Veracyte's exclusive global license to a best-in-class diagnostics instrument platform, the company is positioned to deliver its tests to patients worldwide. Veracyte is based in South San Francisco, California. For more information, please visit and follow the company on X (Formerly Twitter).
Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice.
If you receive any suspicious alerts or communications through LinkedIn or other online job sites for any position at Veracyte, please exercise caution and promptly report any concerns to
IT Helpdesk Manager
Posted today
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Job Description
Responsibilities:
- Manage and lead the IT helpdesk support team.
- Oversee daily helpdesk operations and service delivery.
- Develop and implement helpdesk policies and procedures.
- Ensure timely and effective resolution of user issues and requests.
- Manage helpdesk software and tools for optimal performance.
- Monitor helpdesk performance metrics and identify areas for improvement.
- Provide training and mentorship to helpdesk staff.
- Collaborate with other IT teams to resolve escalated issues.
- Manage the helpdesk budget and resources.
- Maintain high levels of customer satisfaction.
Customer Service Helpdesk - Customer Service Manager
Posted 10 days ago
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Job Description
The Customer Service Manager will oversee the customer service team to ensure clients receive the highest level of service. This role involves managing staff, handling customer concerns, and improving processes to make sure clients have a positive experience. You’ll work closely with other departments to solve problems and improve service quality.
Responsibilities :- Team Leadership : Supervise and motivate the customer service team, ensuring they are providing excellent service.
- Client Support : Address client concerns, resolve complaints, and ensure all inquiries are answered promptly and professionally.
- Process Improvement : Identify and implement ways to improve the customer service experience.
- Training : Train and develop customer service team members to enhance their skills.
- Reporting : Monitor team performance and prepare reports on customer feedback, issues, and service metrics.
- Collaboration : Work with other departments (e.g., admissions, billing, clinical) to address client issues and improve services.
- Education : High school diploma or equivalent; Bachelor’s degree in business or related field is a plus.
- Experience : 3+ years in customer service, with at least 1 year in a managerial or supervisory role.
- Skills :
- Strong leadership and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Experience with customer service software and reporting tools.
- Ability to stay calm under pressure and handle difficult situations.
Care Solutions Inc. is an equal opportunity employer, committed to diversity and inclusion.
Company Details
Helpdesk Operations Manager
Posted today
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Job Description
Job Description
Join Our Team as a Helpdesk Operations Manager!
Workplace by Direct is seeking a driven and experienced Helpdesk Operations Manager to join our team in Sioux Falls, SD . The Helpdesk Operations Manager will oversee our IT support operations—ensuring exceptional service delivery, driving continuous improvement, and leading a high-performing team that supports the entire organization. This role is essential to maintaining efficient, scalable, and people-centered IT service experiences.
About Direct Companies
Direct Companies , along with Workplace by Direct , is a business technology solutions firm providing objective, professional information technology consulting services to small and mid-sized businesses. We are a team-oriented workplace that values trust, teamwork, financial success, and excellence. Our team of dedicated professionals works tirelessly to provide our clients with personalized technology and business solutions that meet their unique needs and exceed expectations.
At Direct Companies, we believe in fostering a culture of collaboration, creativity, and continuous learning. We invest in our employees by providing opportunities for growth and development, as well as competitive compensation and benefits packages. We are committed to supporting our local community and giving back through charitable initiatives and volunteer work.
If you are looking to join a company that values excellence, teamwork, and making a positive impact, Direct Companies is the place for you.
Key Responsibilities:
Ensure 95%+ SLA adherence for all inbound support requests
Maintain adequate team coverage through proactive scheduling and resource planning
Reduce ticket backlog through queue management and effective escalation handling
Monitor and optimize Help Desk operations through process improvements and support model enhancements
Identify high-impact service processes each quarter and lead full-cycle improvements
Maintain, update, and promote the use of SOPs, knowledge bases, and technical documentation
Lead automation and tool optimization initiatives to streamline team workflows
Conduct performance reviews and career development planning for IT support staff
Design and manage onboarding, training, and knowledge transfer for new tools and hires
Oversee Tier 3 and complex escalations, ensuring timely resolution and documentation of root causes
Provide mentorship and development opportunities for Tier 2 team members
Collaborate with business units, project leads, and service managers to align IT support with business goals
Represent the Help Desk in cross-functional initiatives, including InfoSec, compliance, and infrastructure upgrades
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field
5+ years of experience in IT support or help desk leadership roles
Proven success managing SLAs, service metrics, escalations, and team operations
Strong understanding of IT service delivery systems, automation tools, and best practices
Excellent leadership, communication, and coaching skills
Hands-on experience with technical troubleshooting and process documentation
Familiarity with ITIL frameworks and service improvement methodologies is a plus
If you're a strategic, people-focused IT leader who thrives in a fast-paced environment and is passionate about elevating service delivery, we’d love to hear from you!
General Benefits Offering:
At Direct Companies, we believe great work deserves great rewards. Our team members enjoy a comprehensive benefits package that includes:
Competitive compensation
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (PTO) and paid holidays
Life and disability insurance
Professional development opportunities
#hc192900
Customer Service Helpdesk - Customer Success Manager
Posted 25 days ago
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Job Description
We are looking for a proactive and relationship-driven Customer Success Manager (CSM) to join our growing team. As a CSM, you will serve as the primary point of contact for a portfolio of clients, ensuring they receive exceptional support, value from our products/services, and a seamless experience throughout their journey.
Your mission is to drive customer satisfaction, retention, and growth by building trusted relationships, solving problems, and identifying opportunities for expansion.
Key Responsibilities:- Own and manage relationships with a portfolio of customers, serving as their strategic advisor
- Onboard new clients, ensuring smooth product adoption and implementation
- Drive customer engagement and product usage through training, support, and communication
- Monitor account health and proactively address issues before they escalate
- Collaborate with Sales, Product, and Support teams to deliver an exceptional customer experience
- Identify upsell, cross-sell, and renewal opportunities in collaboration with the Sales team
- Analyze customer data and feedback to recommend improvements to product and service delivery
- Conduct regular check-ins (QBRs, calls, reports) to review progress, ROI, and goals
- Maintain up-to-date records in CRM systems (e.g., Salesforce, HubSpot)
- 2+ years of experience in Customer Success, Account Management, or a related client-facing role
- Strong interpersonal and communication skills (written & verbal)
- Highly organized with a proven ability to manage multiple accounts and priorities
- Comfortable with CRM and CS platforms (e.g., Salesforce, Gainsight, Zendesk, Intercom)
- Problem-solving mindset with a passion for helping others succeed
- Ability to work independently and cross-functionally in a fast-paced environment
Company Details
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Manager, IT Helpdesk
Posted 17 days ago
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Job Description
At Personalis, we are transforming the active management of cancer through breakthrough personalized testing. We aim to drive a new paradigm for cancer management, guiding care from biopsy through the life of the patient. Our highly sensitive assays combine tumor-and-normal profiling with proprietary algorithms to deliver advanced insights even as cancer evolves over time. Our products are designed to detect minimal residual disease (MRD) and recurrence at the earliest timepoints, enable selection of targeted therapies based on ultra-comprehensive genomic profiling, and enhance biomarker strategy for drug development. Personalis is based in Fremont, California.
Summary:
We are actively seeking a highly motivated and experienced, hands-on, Manager, IT Helpdesk to lead our dedicated helpdesk team. The ideal candidate will be a proven leader with a passion for providing exceptional customer service and a strong technical background, particularly with MacOS and Jamf in a corporate setting. You will be responsible for the overall management and continuous improvement of our helpdesk operations, ensuring our employees receive timely and effective technical support.
In this role, you will be instrumental in developing and implementing helpdesk policies and procedures, managing the helpdesk team's performance, and serving as the primary escalation point for complex technical issues. The Manager, IT Helpdesk will play a pivotal role in maintaining high levels of internal customer satisfaction and contributing to the overall efficiency of our IT department.
Days onsite: Monday-Friday
Responsibilities:
- Team Leadership and Development: Supervise, mentor, and develop a team of helpdesk technicians, fostering a collaborative and high-performing work environment. Conduct regular performance reviews, provide ongoing training, and scheduling to ensure adequate coverage. Mentor and assist IT personnel with complex tier one, two, and three IT support issues
- Helpdesk Operations Management: Oversee the day-to-day operations of the IT helpdesk, including ticket management, prioritization, and resolution in a timely and efficient manner. Ensure all support requests are logged and tracked using our IT service management (ITSM) system.
- End-user Compute Endpoint Management: Lead management of Windows, macOS, and Linux endpoints, including VDI, utilizing advanced capabilities in Jamf for imaging, software deployment, patch management, security, and configuration on macOS, and PDQ Connect on Windows.
- Lab Endpoint Management: Manage and maintain EUC systems in a CLIA/CAP/NYSDOH/FDA regulated laboratory environment.
- Process Improvement and Strategy: Develop, implement, and refine helpdesk policies, procedures, and best practices to enhance service quality, efficiency, and customer satisfaction. Analyze helpdesk metrics and KPIs to identify trends, anticipate future needs, and drive continuous improvement.
- Technical Escalation and Problem Solving: Serve as the primary point of escalation for complex and high-priority technical issues, providing hands-on support and guidance to the team. Troubleshoot a wide range of hardware, software, and network problems.
- Customer Service Excellence: Champion a customer-centric approach within the helpdesk team, ensuring a positive and professional support experience for all employees.
- Vendor and Asset Management: Liaise with hardware and software vendors as needed for procurement, support, and issue resolution. Oversee the management of IT assets, including hardware and software inventory tracking and lifecycle management.
- Reporting and Communication: Prepare and present regular reports on helpdesk performance, key metrics, and team productivity to IT leadership. Communicate effectively with stakeholders across the organization regarding IT support matters.
- Network Management: Manage and maintain user wired and wireless networks, including supporting user network access and VLANS.
- User Account Management: Manage user accounts in Active Directory and other related systems and applications, including provisioning, de-provisioning, permissions, and access control.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Proven experience in an IT helpdesk or technical support role, with at least 3-5 years in a leadership or management position.
- Strong technical knowledge of computer hardware, operating systems (Windows, macOS), mobile devices, and common business software applications, especially Google Workspace and Microsoft Office 365
- Strong technical knowledge of Jamf Pro macOS management, including MDM, imaging, software deployment and patch management.
- Strong knowledge of Active Directory (AD), DNS, DHCP, and TCP/IP.
- Strong experience managing user VPN, especially Cisco AnyConnect.
- Experience with IT service management (ITSM). Experience with Jira Service Management (JSM) is a plus.
- Excellent leadership, communication, and interpersonal skills with the ability to motivate and guide a team.
- Demonstrated ability to develop and implement effective helpdesk processes and procedures.
- Strong analytical and problem-solving skills with a keen attention to detail.
- A customer-focused mindset and a commitment to delivering high-quality support.
- Relevant IT certifications (e.g., ITIL, CompTIA A+, Network+) are a plus.
- Jamf certification.
- Experience with Linux and NFS.
- Experience working in a regulated laboratory or GxP environment.
- Experience assisting with the configuration of servers, storage, and network switches.
- Experience with Omnissa Horizon VDI solutions
The hiring range for this position is $130,000 to $150,000 per year, which may factor in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Our full-time regular positions also include an annual performance-based bonus (or a sales incentive plan) and long-term incentive units (equity) provided as part of our compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Personalis is an equal opportunity employer and is committed to the full inclusion of all individuals. As part of this commitment, Personalis will ensure that persons with disabilities are provided with reasonable accommodations. If you need an accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your recruiter know, if/when they contacts you.
Personalis offers a competitive compensation package and benefits including medical, dental, vision, 401(k) match, ESPP, tuition reimbursement, sick/vacation time, commuter benefits/ EV charging stations, onsite gym, and wellness benefits. (For US only, benefits in other countries may vary.)
#LI-KK1 #LI-Onsite
Customer Support
Posted 2 days ago
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Job Description
Job Description
This position is located in Lansing!
+ This person will be required to answer calls quickly and assist customers with their needs.
+ These customers will be calling about insurance questions, what products they are eligible for, what costs will look like, etc.
+ Someone with Medical / Insurance customer service experience would be a perfect fit, but it is not necessary.
+ Hours are 8:30 to 5pm and 830-430pm on Fridays.
Daily Job Duties:
+ Will coordinate the schedule for the clinical staff.
+ Will verify insurance information and obtain the necessary authorizations and referral forms.
+ Will process the orders in the computer system along with maintaining a current status on orders to be processed.
+ File customer orders.
+ Will discharge patients promptly and courteously and file medical records.
+ Will prep all doc's for imaging as well.
+ Keep in mind that patients are of all ages and this location specializes in Prosthetic, Orthopedics and Mastectomies.
+ They do have scheduled appointments but a lot of walk ins. Average, 30 per day.
+ 50/50 phone work, answering, scheduling, verification, ordering, VS clerical duties.
Skills
CSR, Customer Service, customer service representative, computer skills, medical, insurance, sales, call center, retail, store
Qualifications:
Must haves for long term opening:
- Smiley, Friendly, bubbly, extrovert.
- Dealing with stressful situations: upset patients, right when they walk in the door. 20% of patients. Sick, stress out, mentally challenged people.
- Ability to provide customer service to patents and make them feel welcomed.
- Ability to have a thick skin due to some of the conversations being difficult or with people that are generally unhappy.
- Ability to learn the software system so basic computer skills are in order.
- Reliable and solid attendance.
Nice to Haves:
- Medical or Insurance verification customer service experience. Big Plus!
- Anyone who has worked in the DME industry would be great.
- Face to Face customer service experience is a BIG plus because that can be harder to handle compared to over the phone.
#priorityeast
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lansing,MI.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Support
Posted 2 days ago
Job Viewed
Job Description
**Salary/Pay Rate/Compensation:**
+ $18.00 per hour
+ M-F, **9 AM to 5:30 PM**
**Why you should apply to be an Customer Support Rep:**
+ Join a leading pharmaceutical company known for its commitment to quality and accuracy.
+ Opportunity for **temp-to-perm** assignment, providing job stability and growth potential.
+ Work in a supportive environment that values customer service and teamwork.
+ Flexible work schedule with potential adjustments to meet business needs.
**What's a typical day as an Order Processing Specialist? You'll be:**
+ Managing order processing and open management tasks, ensuring timely and accurate order fulfillment.
+ Supporting customer service inquiries and processing orders via email and phone.
+ Entering orders into PeopleSoft with a high degree of accuracy, as 75% of the work is offline.
**This job might be an outstanding fit if you:**
+ Have a **High School Diploma** (required); some college experience is preferred.
+ Are detail-oriented and possess strong organizational skills to handle multiple tasks efficiently.
+ Are available to work from **9 AM to 5:30 PM** , with flexibility to adjust hours as needed.
**What happens next**
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an **Customer Support Rep** today!
**#GRACE**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.